---
title: 'Senior Director of Platform Adoption at Convoso'
canonical: 'https://feeny.ai/job/senior-director-of-platform-adoption-convoso-woodland-hills-99j2kzpw89pe'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Director of Platform Adoption at Convoso

- **Company:** Convoso
- **Location:** Woodland Hills, CA
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-11
- **Apply:** https://www.convoso.com/careers/?gh_jid=8733871002#job-listings

## Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

The Job:

The Senior Director of Platform Adoption is a strategic, execution-focused leadership role responsible for maximizing customer value realization across Convoso's client base. This role operates as a high-impact overlay to the Customer Success organization — working directly with top-tier accounts, at-risk clients, and internal teams to accelerate onboarding, deepen platform usage, and drive Net Revenue Retention (NRR) toward 100%. The ideal candidate combines operational rigor with hands-on client engagement, and is equally comfortable redesigning a broken process as they are sitting across the table from a VP of Operations at a top-20 account.

What You'll Be Doing:

- Serve as a senior, trusted point of contact for Convoso's highest-value accounts, providing strategic guidance on business processes and platform utilization.
- Partner closely with the Customer Success leadership team to triage and support at-risk accounts, acting as a specialized overlay resource rather than a replacement for the CSM function.
- Audit, redesign, and streamline the implementation and onboarding process end-to-end, in partnership with Implementation, Product, and Support teams.
- Define, implement, and maintain a client health scoring framework; use it to prioritize intervention and retention efforts.
- Analyze cost drivers in onboarding and launch, and champion automation or process changes to reduce them.
- Design and lead an internal enablement / “bench” program to build call-center domain expertise across the organization.
- Establish clear, mutually agreed success metrics with new clients during onboarding to align expectations from day one.
- Report regularly on NRR, health scores, onboarding velocity, and revenue-growth progress to executive leadership.
- Staying close to our front line support team and being a resource for them in all aspects of the business is another key focus for this role.  Looking at common themes in support tickets and using that as a training ground for our support team to level them up is another key expectation
- Utilizing and becoming an expert with our new [chat.convoso.com](http://chat.convoso.com) tool is key to success.  Becoming an expert means using AI more and people less to solve issues, leading us to run a more efficient team

Who You Are:

Required

- 8+ years of experience in Customer Success, Client Services, Account Management, or Operations leadership.
- Direct experience managing operations within an outbound call center.
- Deep understanding of outbound call-center operations, including day-to-day processes, challenges, KPIs, and workflows.
- Demonstrated track record of owning and improving retention, NRR, or similar revenue-retention metrics.
- Strong process-improvement orientation; experience redesigning onboarding, implementation, or operational workflows.
- Excellent executive presence and consultative skills; comfortable advising senior stakeholders at top-tier accounts.
- Experience building or improving a client/customer health-scoring framework.
- Strong cross-functional collaboration skills, particularly with Customer Success, Implementation, Product, and Support teams.
- (Preferred) Experience designing internal coaching, enablement, or “bench” talent-development programs.

Work Perks Worth The Hype:

- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!

HQ Office:

- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- On-site Car Wash
- Free Parking

Compensation:

The base salary range is: $150,000 - $175,000.

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

## About Convoso

## Company Overview
- **One-liner**: Convoso provides an AI-powered contact center platform for revenue teams, offering outbound and inbound sales tools, dialer automation, and omnichannel engagement to drive conversions and compliance.
- **Entity Type**: Private (bootstrapped; no disclosed funding, 19+ years of profitable growth)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2006
- **Founders**: Nima Hakimi (CEO & Co-Founder), Bobby Hakimi (CPO & Co-Founder)

## Core Business
- **Primary industries**: Contact Center as a Service (CCaaS), Sales & Lead Generation, Customer Engagement, AI-powered Communications
- **Target customers**: B2B – enterprise and mid-market revenue teams in insurance, financial services, home services, legal, and outsourced contact centers
- **Mission**: To deliver more conversations, more conversions, and more revenue for success-driven companies through continuous innovation in AI and automation.

## Products & Services
- **Voso.ai**: Conversational AI solution that scales sales and revenue by handling live call handling, lead qualification, and appointment setting.
- **Power Dialer & Predictive Dialer**: Outbound dialing tools with advanced voicemail detection, caller ID reputation management, and speed-to-lead optimization.
- **Omnichannel Platform**: Inbound + outbound voice, SMS, email, and other channels unified in a single interface.
- **Compliance Suite**: Robocall mitigation, TCPA/DNC compliance tools, and real-time regulatory monitoring.
- **Integration & API**: Open API and pre-built connectors for CRM, call center, and other third-party applications.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue estimated between $25M and $50M (LinkedIn data)
- **Notable Investors/Partners**: No external investors disclosed; operates independently. Partners include CRM and telephony platforms via integrations.
- **Growth Signals**: 19 years of profitable growth (self-reported); expanding into new growth markets and developing AI products (Voso.ai); employees in 6 countries; 14,300+ LinkedIn followers (+18.8% yearly).

## Competitive Advantages
- **AI-first focus**: Voso.ai provides a dedicated conversational AI layer built for sales contact centers, differentiating from generic CCaaS solutions.
- **Compliance expertise**: Proactive regulatory tools and expert advisory (e.g., Head of Compliance Paul St. Clair, former FCC and Microsoft) help customers adhere to TCPA, DNC, and robocall rules.
- **Proven ROI**: Customer-reported metrics include 75% increase in conversions, 400% boost to contact rates, and 4x improved transfer rates.
- **Bootstrapped stability**: Independent, debt-free growth model that prioritizes product and customer success over investor pressure.

## Strategic Focus
- **AI expansion**: Continuing to enhance Voso.ai and integrate generative AI features for sales automation and lead qualification.
- **New market penetration**: Targeting verticals like insurance, legal, and home services with tailored compliance and workflow solutions.
- **Platform scalability**: Maintaining high-speed dialer performance and configurable automation for large-scale outbound operations.

## Why Work Here
- **Culture**: Recognized as a Great Place to Work (66% of employees affirm it, vs. 57% US average). Core values: continuous growth, customer-first, teamwork, positivity, persistence.
- **Remote/hybrid**: Multiple roles listed as remote (e.g., SRE, Principal Software Engineer - AI, Product Marketing, etc.). Onsite roles available at LA HQ with meal stipends and company lunches.
- **Benefits**: Medical, dental, vision insurance; 401(k) with matching; wellness reimbursement; generous PTO (including birthday off and floating holiday); employee resource groups and assistance program.
- **Engineering culture**: Strong technical team (55 employees in technical roles, including Director of SRE, Director of Engineering). Emphasis on high-scale, real-time systems and automation.

## Sources
1. [Convoso Company Page](https://www.convoso.com/company/)
2. [Convoso Careers Page](https://www.convoso.com/careers/)
3. [Convoso Homepage](https://www.convoso.com/)
4. [Convoso LinkedIn](https://www.linkedin.com/company/convoso)
5. [Convoso Great Place to Work Profile](https://www.greatplacetowork.com/certified-company/7082754)

## Other roles at Convoso

- [Senior IT Manager](https://feeny.ai/job/senior-it-manager-convoso-woodland-hills-gv8tbc3mh8d4) — Woodland Hills, CA