---
title: 'Senior Director, People Operations at Crunchtime'
canonical: 'https://feeny.ai/job/senior-director-people-operations-crunchtime-atlanta-3m4jc8yvpz8b'
type: 'job'
last_seen: '2026-11-10'
---

# Senior Director, People Operations at Crunchtime

- **Company:** Crunchtime
- **Location:** Atlanta, GA / Boston, MA / Louisville, KY
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-10
- **Apply:** https://www.crunchtime.com/open-positions?gh_jid=6242679004

## Job description

Crunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands across 150,000+ locations worldwide, Crunchtime connects the full operations management lifecycle across inventory management, labor and scheduling, kitchen management, and operations execution, in the industry’s only complete, AI-powered suite. Top operators, including Jersey Mike’s, Five Guys, Smoothie King, Wingstop, and Chili’s, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store. To learn more, visit [Crunchtime.com](http://Crunchtime.com).

The Senior Director, People Operations serves as the operational co-pilot to the Chief People Officer (CPO), translating Crunchtime’s executive people strategy into scalable, compliant, and data-driven global operations. This leader oversees the day-to-day engine of the People organization—directing global HR infrastructure, total rewards execution (payroll collaboration with Finance, benefits, and compensation administration), HRIS architecture, data analytics, regulatory compliance, and employee lifecycle mechanics.

Operating across domestic and international teams, the Senior Director manages the operational backbone that supports company-wide scaling, performance management cycles, M&A integrations, and positive employee experiences. This leader will drive policy and operational harmonization across our global offices, including main hubs in the US, UK, Australia, and Mexico.

Core Responsibilities

Strategic Partnership & Operational Execution

- Serve as the CPO’s operational deputy, converting the executive People roadmap, cultural goals, and workforce plans into actionable departmental OKRs, project plans, and scalable service delivery models.
- Manage the People Operations department budget in partnership with the CPO, monitoring expenditures across benefits, HR technology, vendor platforms, swag, and company events.
- Lead, mentor, and scale the People Operations team—establishing operational rhythms, performance metrics, and high standards of service, accuracy, and responsiveness.
- Support organizational scaling and M&A integration activities, leading due diligence review, HRIS/payroll migrations, policy harmonization, and operational workforce assimilation.

Total Rewards Operations, Payroll & Vendor Management

- Oversee the end-to-end operational delivery of payroll, statutory deductions, and global compensation administration in close coordination with Finance.
- Partner with the CPO on compensation structure execution, job leveling, and career matrix operationalization to ensure roles reflect competitive market conditions.
- Direct global benefits administration, annual renewals, leave of absence management, and accommodation programs in collaboration with brokers and regional providers.
- Manage strategic relationships, RFPs, SLAs, and contract terms across all third-party People vendors, including EOR/PEO providers, benefits brokers, and screening partners.

Systems, Architecture & People Analytics Maturity

- Own the enterprise HR tech stack end-to-end (HRIS, onboarding workflows, performance platforms, and data integrations), driving ongoing automation and AI fluency to eliminate manual administrative friction.
- Collaborate closely with Recruitment to ensure a secure, seamless ATS-to-HRIS data pipeline
- Establish robust People data analytics and reporting maturity, building executive dashboards and KPIs to track retention, turnover, engagement trends, and headcount forecasts for CPO and leadership review.
- Implement and enforce data governance, role-based security access, record retention schedules, and audit controls across all workforce platforms.

Global Compliance, Legal Risk & Policy Administration

- Ensure company-wide compliance with applicable local, state, federal, and international employment laws across all entities and contractor networks, working directly with Crunchtime’s Legal counsel and external advisors.
- Oversee international employment documentation, statutory filings, and global privacy mandates (e.g., GDPR).
- Develop, localize, and maintain global employee handbooks, operational policies, and standard operating procedures.
- Partner with the CPO and Legal counsel on complex employee relations matters, investigations, documentation, performance improvement plans, and terminations.

Employee Lifecycle Mechanics & Enablement

- Oversee the mechanics of seamless onboarding, internal transfers, leaves of absence, promotions, and offboarding across all distributed and international locations.
- Manage the operational cadence of company-wide performance management cycles, review calibrations, and feedback delivery in alignment with the CPO’s talent philosophy.
- Support company-wide engagement, culture, recognition, and Diversity, Equity, Inclusion & Belonging (DEIB) initiatives by managing the logistics, tooling, and operational communications behind them.

Required Skills and Experience

- 10+ years of progressive experience in People Operations / HR Operations, with at least 5+ years directly leading people managers or specialized HR operations teams.
- Prior operational leadership experience in a high-growth, scaling technology or software enterprise.
- Deep hands-on experience with modern HRIS platforms (e.g., Rippling) and automated workflow integrations across IT & Finance systems.
- Strong background in payroll operations, compensation administration, benefits mechanics, and vendor contract oversight.
- Comprehensive understanding of multi-jurisdictional employment law, statutory compliance, and EOR/PEO operating models.
- Proven track record using workforce analytics and reporting to identify operational bottlenecks and inform talent decisions.
- Superior project management, cross-functional collaboration, and communication skills, with comfort presenting to executive stakeholders.
- Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent practical experience.

## Preferred Qualifications

- Professional HR certifications such as SPHR, SHRM-SCP, or GPHR.
- Hands-on experience executing People Operations integration for Mergers & Acquisitions (M&A), ideally within a high-velocity, private equity-backed, or rapidly scaling SaaS environment.
- Central/Eastern timezone

Essential Physical & Mental Requirements

- Prolonged periods of sitting at a desk.
- Prolonged periods of typing and working at a computer.
- Ability to listen and speak over the phone or Zoom/video calls.
- High level of mental concentration, analytical thinking, and focus.

Other Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

## Compensation & Transparency

The annual base compensation range for this position is $170,000-$200,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $195,500-230,000.

Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location.

## Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

## About Crunchtime

## Company Overview
- **One-liner**: Crunchtime provides a unified, AI-powered operations management suite that helps multi-unit restaurant brands control costs, ensure consistency, and drive profitability across every location.
- **Entity Type**: Private
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Restaurant Technology / Foodservice Operations Software
- **Target customers**: Multi-unit restaurant brands (B2B, Enterprise), including franchise and corporate-owned locations. Customers include Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys, Jersey Mike’s, P.F. Chang’s, Smoothie King, Wingstop, and Chili’s. [crunchtime.com](https://www.crunchtime.com/about-us)
- **Mission**: Empower restaurant brands to operate every location like their best location. [crunchtime.com](https://www.crunchtime.com/about-us)
- **Vision**: To be the way restaurant brands keep their operations profitable, their employees engaged, and their customers coming back. [crunchtime.com](https://www.crunchtime.com/about-us)

## Products & Services
Crunchtime offers a complete, AI-powered suite connecting the full operations management lifecycle:
- **[Inventory Management](https://www.crunchtime.com/)**: A comprehensive solution for automated sales forecasting and purchasing, faster inventory counting, recipe management, and reconciliation to control food costs and reduce waste. Reports a 7% reduction in food cost variance and a 2% savings on food costs.
- **[Labor & Scheduling](https://www.crunchtime.com/)**: Uses proprietary forecasting algorithms to automatically create schedules based on expected sales, ensuring optimal staffing levels. Enables managers to make mid-shift changes to reduce costs. Reports a 32% reduction in labor costs.
- **[Kitchen Management (KDS)](https://www.crunchtime.com/)**: A Kitchen Display System that manages demand, directs order flow, and keeps every station in sync to improve order accuracy and staff productivity. Reports an 8.75% decrease in inaccurate orders.
- **[Operations Execution](https://www.crunchtime.com/)**: Manages tasks, checklists, audits, and rollouts across all locations to ensure brand standards are met consistently. Includes a mobile learning and compliance platform with 100+ ready-to-launch restaurant courses.
- **[Operational Intelligence](https://www.crunchtime.com/)**: An analytics layer that turns raw operational data into clear insights, helping brands cut costs, optimize labor, maintain compliance, and run consistently.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total Funding is not publicly available. The company is privately held.
- **Scale**: Trusted by 850+ restaurant brands across 150,000+ locations in 100+ countries. [crunchtime.com](https://www.crunchtime.com/)
- **Notable Customers**: Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys, Jersey Mike’s, P.F. Chang’s, Smoothie King, Wingstop, and Chili’s. [crunchtime.com](https://www.crunchtime.com/about-us)
- **Growth Signals**: The company has over 400 employees and is actively hiring (26 active job postings as of the search date), with a monthly employee growth rate of +10.7%. [linkedin.com](https://www.linkedin.com/company/crunchtime-restaurant-ops)

## Competitive Advantages
- **Purpose-built for Restaurants**: The platform is designed from the ground up for the unique needs of the foodservice industry, not adapted from other verticals. [crunchtime.com](https://www.crunchtime.com/about-us)
- **Breadth and Depth of Platform**: It is the industry’s only complete, AI-powered suite that connects inventory, labor, kitchen, and operations execution in one place, solving the challenge of managing multiple tech vendors. [crunchtime.com](https://www.crunchtime.com/about-us)
- **Single Source of Truth**: Provides accurate, up-to-date data in a centralized location that both store-level and above-store users can trust for strategic decisions. [crunchtime.com](https://www.crunchtime.com/about-us)
- **Proven Enterprise Support**: Dedicated teams for every stage of the customer journey with deep experience supporting large enterprise restaurant chains. [crunchtime.com](https://www.crunchtime.com/about-us)

## Strategic Focus
- **Deepening AI Integration**: Continuing to build AI-powered features across forecasting, scheduling, and inventory management to drive efficiency and profitability for customers.
- **Platform Unification**: Expanding the breadth of the platform to serve as the single operating system for restaurant operations, simplifying the tech stack for clients.
- **Global Expansion**: Supporting a growing global customer base across 100+ countries with a remote-first workforce spanning three continents.
- **Product Innovation**: Developing new capabilities in kitchen management, learning, and compliance to address the full lifecycle of restaurant operations.

## Why Work Here
- **Culture & Values**: Core values include "Succeed together," "Extend a hand," "Make an impact," and "Connect." The company emphasizes a "One Team" mentality. [crunchtime.com](https://www.crunchtime.com/culture)
- **Remote-First Policy**: Crunchtime is a remote-first employer with 500+ employees across three continents. Offices are located in Atlanta, Boston, Louisville, Nashua, Guadalajara, Watford, London, and Melbourne for those who prefer a hybrid schedule. [crunchtime.com](https://www.crunchtime.com/careers)
- **Employee Benefits**: Comprehensive medical, vision, and dental coverage; company-paid parental leave; life and disability insurance; flexible vacation days; fitness reimbursements; retirement contribution matching; and an annual learning and development stipend. [crunchtime.com](https://www.crunchtime.com/careers)
- **Growth & Learning**: The company is actively growing (400+ employees and hiring) with a strong focus on continuous learning and development. Many employees come from the restaurant industry, fostering deep customer empathy. [crunchtime.com](https://www.crunchtime.com/careers)
- **Impact**: Employees get to see the direct impact of their work on major brands they visit as consumers. The company's mission is to help restaurants operate every location like their best one. [crunchtime.com](https://www.crunchtime.com/careers)

## Sources
1. [Crunchtime Website](https://www.crunchtime.com/)
2. [Crunchtime Careers Page](https://www.crunchtime.com/careers)
3. [Crunchtime Culture Page](https://www.crunchtime.com/culture)
4. [Crunchtime About Us Page](https://www.crunchtime.com/about-us)
5. [Crunchtime LinkedIn Profile](https://www.linkedin.com/company/crunchtime-restaurant-ops)

## Other roles at Crunchtime

- [Product Enablement Manager](https://feeny.ai/job/product-enablement-manager-crunchtime-united-states-1r579052mvf7) — United States
- [Crunchtime Referral | Future Talent Pool](https://feeny.ai/job/crunchtime-referral-future-talent-pool-crunchtime-remote-ttm3acnn6hz7)
- [Mid Market Account Executive, Kitchen](https://feeny.ai/job/mid-market-account-executive-kitchen-crunchtime-united-states-vkabz33zqjq7) — United States
- [EMEA BDR](https://feeny.ai/job/emea-bdr-crunchtime-watford-9y6mn4gs4hb7) — Watford, United Kingdom
- [Manager, Channel Sales](https://feeny.ai/job/manager-channel-sales-crunchtime-united-states-9s12yt4jt9n7) — United States
- [Business Development Representative](https://feeny.ai/job/business-development-representative-crunchtime-atlanta-ps5hre17m1nj) — Atlanta, GA / Boston, MA / Louisville, KY
- [Senior Director, Growth Marketing](https://feeny.ai/job/senior-director-growth-marketing-crunchtime-atlanta-m85ja7sj3vbr) — Atlanta, GA / Boston, MA / Louisville, KY / United States
- [Vice President, Customer Success](https://feeny.ai/job/vice-president-customer-success-crunchtime-atlanta-bk6jsaqw1neg) — Atlanta, GA / Boston, MA / Louisville, KY / United States
- [UK & Europe Account Executive](https://feeny.ai/job/uk-europe-account-executive-crunchtime-watford-xvd7x623275a) — Watford, United Kingdom
- [Senior Business Development Representative](https://feeny.ai/job/senior-business-development-representative-crunchtime-atlanta-syb5mrxzy847) — Atlanta, GA