---
title: 'Senior Director, Revenue Operations at Loop'
canonical: 'https://feeny.ai/job/senior-director-revenue-operations-loop-remote-3qb721xe9cpk'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Director, Revenue Operations at Loop

- **Company:** Loop
- **Location:** Remote
- **Compensation:** $180k–$245k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-15
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/loopreturns/c3adfa1c-daab-4ef4-9441-b649d6216fae

## Job description

Loop is hiring a Senior Director of Revenue Operations to help scale and strengthen our Go-To-Market organization as we enter our next phase of growth. This role is for an experienced RevOps leader who can bring clarity, rigor, and strong execution to how we operate across Sales, Marketing, and Merchant Success.

You will report to Loop’s CRO and lead an established Revenue Operations team. The foundation is already in place. This role is about elevating how the function operates, strengthening analytics and insights, and creating a more disciplined, scalable operating model across teams.

This is a highly visible role that partners closely with GTM leadership, Finance, and Operations. Success in this role requires strong judgment, a high bar for ownership, and the ability to influence how decisions get made across the business.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, we’re looking for someone to join us in the United States.

What You’ll Do: Own GTM Analytics, Reporting, and Business Insights

- Lead Loop’s GTM analytics and reporting strategy, providing clear visibility into performance, risk, and opportunity across the funnel.
- Own forecasting, capacity planning, pipeline health, and performance management, partnering closely with Finance on planning and unit economics.
- Build and maintain executive-level dashboards and models that inform proactive decision-making and serve as the single source of truth for GTM metrics.

What You’ll Do: Scale Systems and Revenue Technology

- Own and optimize Loop’s GTM tech stack, including Salesforce and adjacent tools such as Gong, Replit, Lovable, Hex, Looker, Notion, and various AI Tools (Claude).
- Evaluate, implement, and integrate new systems and AI-driven solutions to improve efficiency, insight, and execution.
- Ensure strong adoption, clean data architecture, and scalable infrastructure across GTM teams.

What You’ll Do: Drive Enablement and Operational Consistency

- Develop the processes, documentation, and training needed to support consistent execution across Sales, Marketing, and Merchant Success.
- Strengthen onboarding, tool adoption, and ongoing enablement for GTM teams as Loop scales.
- Define, monitor, and improve SLAs across the merchant journey, from pre-sale through post-sale.

What You’ll Do: Lead and Elevate Revenue Operations as a Strategic Function

- Lead and develop Loop’s Revenue Operations team, setting clear expectations around ownership, accountability, and impact.
- Establish RevOps as a strategic partner to GTM leadership through strong prioritization, execution, and operational discipline.
- Create and maintain a clear RevOps roadmap that aligns cross-functional priorities and provides visibility into tradeoffs and progress.

Your Experience:

- 12 to 15 years of experience in Revenue Operations, Sales Operations, or GTM Operations.
- Director-level leadership experience with direct people management responsibility.
- Proven experience scaling a B2B SaaS business through the $50M to $100M+ ARR range.
- Deep expertise in analytics, reporting, and modeling, including forecasting, capacity planning, pipeline analysis, and unit economics.
- Strong data visualization skills and experience with modern analytics tools.
- Proven experience owning and optimizing CRM and GTM systems, with Salesforce experience strongly preferred.
- Comfort working with technical tools and platforms, and a clear interest in applying AI to improve how teams operate.
- Track record of close partnership with Finance and GTM leadership.
- High ownership mindset with disciplined prioritization and clear decision-making across competing demands.
- Experience operating in fast-moving, resource-conscious environments.
- Strong executive communication skills and the ability to influence senior stakeholders.

## #LI-ST1

## About Loop

## Company Overview
- **One-liner**: Loop provides an AI-powered operations platform for ecommerce brands to manage returns, exchanges, tracking, fraud prevention, and the entire post-purchase experience.
- **Entity Type**: Private (Series B; $125.45M total funding)
- **Headquarters**: Columbus, Ohio, United States
- **Founded**: 2017
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Ecommerce operations / returns management software
- **Target customers**: B2B – ecommerce brands of all sizes, originally built for Shopify and now available on all platforms
- **Mission**: Protect margins, delight customers, and help merchants build businesses that last; give ecommerce brands and their customers confidence in every purchase.

## Products & Services
- **Loop Platform**: Unified operations suite covering returns, exchanges, tracking, order editing, shipping, fraud prevention, delivery promise, and protection – all powered by AI and data from 200M+ shopper journeys.
- **Returns**: Guides shoppers to exchanges or store credit instead of refunds, retaining revenue.
- **Exchanges**: Enables seamless product swaps to improve loyalty.
- **Tracking**: Automated, branded delivery updates to reduce “Where’s my order?” tickets.
- **Promise**: Shows accurate delivery dates before purchase to increase conversion.
- **Editing**: Allows customers to change orders after purchase, reducing support tickets.
- **Protection**: Checkout add-on against loss or theft, generating incremental revenue.
- **Shipping**: Optimized reverse logistics with return labels and routing.
- **Intelligence**: AI-driven insights from 100M+ returns, 200M+ shoppers, 5K+ brands, and 1K+ carriers to predict outcomes and optimize policies.
- **Fraud**: Identifies abusive behavior and high-risk returns before approval.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue estimated at $5.85M (source: LinkedIn); total funding $125.45M across five rounds (Series A $10M, Series B $65M, additional Series B $50M, plus convertible note and venture round).
- **Notable Investors/Partners**: Investors not publicly named; key partner is Shopify (native integration). Integrates with ecommerce, logistics, and support systems.
- **Growth Signals**: 203 employees (+2.8% YoY); serves 5,000+ brands including Represent, Oh Polly, Alohas; expanded from Shopify-only to multi-platform; raised $50M in a 2023 Series B extension.

## Competitive Advantages
- **Data network effect**: Leverages data from 200M+ shopper journeys, 100M+ returns, and 1K+ carriers to continuously improve AI models for fraud detection, policy optimization, and predictive insights.
- **Exchange-first retention**: Converts returns into exchanges/store credit, directly improving merchant revenue retention.
- **End-to-end post-purchase suite**: Unifies tracking, returns, editing, protection, and fraud into one platform, reducing operational complexity for brands.
- **Enterprise readiness**: Supports domestic and international brands with broad carrier coverage and regional integrations.

## Strategic Focus
- Expand beyond Shopify to all ecommerce platforms.
- Deepen AI capabilities across fraud, intelligence, and automated policy decisions.
- Build a connected commerce operations suite that covers the entire post-purchase journey.
- Grow enterprise customer base and international presence (UK, EU, cross-border).

## Why Work Here
- **Culture**: Emphasizes “Be A Human First” with high empathy and high standards. Described as a formative career chapter where employees grow quickly and shape the future of commerce.
- **Remote/Hybrid**: Flexible – remote workspaces available, with in-office HQ in Columbus, Ohio. Some roles are listed as “In-Office or Remote.”
- **Perks**: Company equity, competitive compensation, regular team gatherings and social events.
- **Engineering culture**: 93 product + tech employees out of 204 total; strong focus on AI, data, and platform engineering.

## Sources
1. [Loop Careers (jobs.lever.co)](https://jobs.lever.co/loopreturns)
2. [About Us (loopreturns.com)](https://www.loopreturns.com/about/)
3. [Loop Returns Platform (loopreturns.com)](https://www.loopreturns.com/)
4. [LinkedIn Company Page (linkedin.com)](https://www.linkedin.com/company/loop-returns)
5. [Built In Profile (builtin.com)](https://builtin.com/company/loop-returns)

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