---
title: 'Senior Director, Service Delivery (SRDRSVDE) (Copy) at Denali Advanced Integration'
canonical: 'https://feeny.ai/job/senior-director-service-delivery-srdrsvde-copy-denali-advanced-integration-fj7rtzskceeb'
type: 'job'
last_seen: '2026-11-10'
---

# Senior Director, Service Delivery (SRDRSVDE) (Copy) at Denali Advanced Integration

- **Company:** Denali Advanced Integration
- **Location:** Redmond, WA
- **Compensation:** $200k–$235k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.gem.com/denali-advanced-integration/am9icG9zdDpTlASaRjNz10A2XDbhrgMc

## Job description

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Senior Director of Service Delivery is responsible for leading and overseeing end-to-end service delivery operations across multiple enterprise customer accounts and programs. This role ensures delivery excellence, client satisfaction, operational efficiency, and alignment to contractual service levels. The Senior Director provides leadership to regional delivery teams, project managers, and technical staff, driving execution of complex service engagements, continuous improvement initiatives, and consistent quality outcomes. Working closely with executive leadership, the Senior Director contributes to service strategy, resource planning, and operational maturity—balancing customer requirements, profitability, and scalability. Essential Functions:

- Oversee daily operations of service delivery teams, ensuring projects and programs are delivered on time, within scope, and to defined quality standards, including hiring, termination, and all aspects of performance management
- Serve as the senior point of contact for key enterprise customers; build strong, trusted relationships through proactive communication, performance transparency, and issue resolution
- Establish and enforce governance structures, cadence, and KPIs to monitor performance, escalations, and continuous service improvement initiatives
- Manage and mentor delivery managers and project leaders; foster a high-performing culture focused on accountability, collaboration, and professional growth
- Partner with Finance and VP-level leadership to monitor project profitability, utilization, and forecasting accuracy; implement corrective actions where needed
- Lead efforts to streamline service delivery frameworks, tools, and methodologies to improve efficiency and standardization across engagements
- Work with internal stakeholders, including Sales, Operations, Engineering, and PMO, to ensure seamless handoff from project initiation through steady-state operations
- Identify risks and issues early, develop mitigation plans, and lead executive-level communications when service impacts occur
- Support the leadership in developing and executing long-term delivery strategies, including automation initiatives, talent planning, and client expansion opportunities Competencies:
- Ensures Accountability
- Tech Savvy
- Communicates Effectively
- Values Differences
- Customer Focus
- Resourcefulness
- Drives Results
- Plans and Prioritizes
- Decision Quality
- Self-Development Work Environment: This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools. Physical Demands: This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support. Required Education and Experience:
- Bachelor’s degree in Business, Information Technology, Engineering, or related field
- 10+ years of experience Qualifications:
- Master’s degree preferred
- 10+ years of progressive experience in service delivery, program management, or professional services within a technology or enterprise services organization
- 5+ years in a senior management or director-level role leading cross-functional teams
- Demonstrated experience managing multi-million-dollar service portfolios and enterprise-level clients
- Strong background in ITIL or related service management frameworks
- Proven success implementing scalable delivery processes across regions or business units
- Excellent communication, negotiation, and stakeholder management skills
- PMP or equivalent certification preferred
- Experience with Agile or hybrid delivery models AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

## About Denali Advanced Integration

## Company Overview
- **One-liner**: Denali Advanced Integration is an enterprise IT solutions and services provider that helps organizations modernize their technology stack for Industry 4.0 through automation, infrastructure, and application development.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Redmond, Washington, United States
- **Founded**: 1992
- **Founders**: Majdi Daher

## Core Business
- Primary industry/industries: IT Services and IT Consulting
- Target customers: Enterprise and SMB (B2B), across industries including aviation, healthcare, and manufacturing
- Mission or purpose statement: To help enterprises modernize and align their business technology stack with Industry 4.0, guiding clients through complex IT challenges as a customer-focused, family-owned technology partner.

## Products & Services
- **Automation & Physical AI**: Seamless integration of automation to enhance existing operations, accelerating output and cutting waste.
- **Advanced Infrastructure**: Design and deployment of resilient, scalable infrastructure from the data center to the edge, powering Industry 4.0.
- **Enhanced Endpoint**: Full device lifecycle management from procurement to retirement, including configuration, security, and support.
- **Enterprise Application Development**: Custom application development that aligns with business goals, streamlining operations and driving results.
- **Consulting & Staff Augmentation**: Strategic consulting and staffing services to support IT transformations.
- **Professional & Managed Services**: Ongoing support and management of enterprise technology environments.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual Revenue of **$1.5 billion** (latest available data)
- **Notable Investors/Partners**: MultiSensor AI (strategic channel partner), AWS Partner, Cisco, Microsoft, Dell Technologies, Hewlett Packard Enterprise, T-Mobile, Amazon
- **Growth Signals**: 
  - Revenue of $1.5B indicates a large, established player
  - 453 employees (+5.6% YoY growth)
  - Global presence with 35 facilities across the US, Ireland, and India
  - Active hiring for AI and innovation roles in 2026
  - Expanding UK team (announced Feb 2026)

## Competitive Advantages
- **Longevity & Stability**: Founded in 1992, over 30 years of operations and deep relationships with major vendors like Microsoft, Cisco, and Dell.
- **Full-Stack IT Partner**: Offers end-to-end services from infrastructure and automation to custom app development and endpoint management, reducing the need for multiple vendors.
- **Family-Owned & Customer-Focused**: Positions itself as a family-owned company prioritizing customer relationships and community giving, differentiating from larger, more impersonal competitors.
- **Global Reach with Local Presence**: Offices across the US, Ireland, and India, with employees in 10 countries, allowing it to serve multinational clients.

## Strategic Focus
- **Industry 4.0 & Automation**: Prioritizing automation, physical AI, and intelligent infrastructure to help clients modernize.
- **AI & Innovation**: Active hiring for AI developers and innovation roles (e.g., "Innovation AI II Developer" and "Senior AI Developer" posted in Feb 2026).
- **Geographic Expansion**: Growing its UK and India teams to support international clients.
- **Partnership Ecosystem**: Deepening relationships with key technology partners (MultiSensor AI, AWS, etc.) to expand service offerings.

## Why Work Here
- **Culture**: Emphasizes a family-like, customer-first culture with core values including Inspiring, Creative, Dedicated, and Diverse. Philanthropy and community giving are priorities.
- **Work Model**: Hybrid workspace — employees engage in a combination of remote and on-site work. Headquarters in Redmond, WA, with employees across the US, Ireland, India, and other countries.
- **Employee Sentiment**: Mixed (2.7/5.0 on employer rating from 286 reviews). Work-life balance rated 3.0/5.0, compensation 2.4/5.0, culture 2.7/5.0, career 2.5/5.0. Candidates should research recent reviews for a balanced view.
- **Notable Perks**: Global presence offers potential for cross-location collaboration; opportunities to work with cutting-edge enterprise technologies (AWS, Azure, automation, AI).
- **Engineering Culture**: Technical roles include Java/AWS engineers, quality engineers, infrastructure engineers, and AI developers. Tech stack includes modern tools like Docker, Ansible, Kubernetes, Splunk, and cloud platforms.
- **Active Hiring**: As of early 2026, 16 active job postings including Project Managers, Software Engineers, Quality Engineers, and AI Developers.

## Sources
1. [Denali Advanced Integration Website](https://www.denaliai.com/)
2. [Denali Advanced Integration About Page](https://www.denaliai.com/about-denali/)
3. [Denali Careers Page](https://www.denaliai.com/careers/)
4. [Denali Advanced Integration LinkedIn](https://linkedin.com/company/denaliadvancedintegration)
5. [Built In Denali Advanced Integration Profile](https://builtin.com/company/denali-advanced-integration/)

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