---
title: 'Senior Director, Solutions Engineering | Americas | Remote at Grafana Labs'
canonical: 'https://feeny.ai/job/senior-director-solutions-engineering-americas-remote-grafana-labs-united-states-8zcf4kacztgk'
type: 'job'
last_seen: '2026-09-15'
---

# Senior Director, Solutions Engineering | Americas | Remote at Grafana Labs

- **Company:** Grafana Labs
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/grafanalabs/jobs/6126959004

## Job description

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at [grafana.com](http://grafana.com) and follow us on [LinkedIn](https://www.linkedin.com/company/grafana-labs/) and [X](https://twitter.com/grafana).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

As Senior Director, Solutions Engineering for the Americas, you'll build and lead a team of high-performing Solutions Engineers. You'll own the region's technical sales strategy alongside your sales leadership counterparts, and partner with Customer Experience, Marketing, Product, and Engineering to drive adoption, retention, and expansion across our customer base.

This is a role for technical leaders, not people managers who stay at arm's length from the product. You should enjoy the technology enough to jump into a demo or handle a tough technical objection yourself when a deal needs it.

## What You'll Do

- Recruit, ramp, and mentor a team of presales SE leaders and ICs from diverse backgrounds, balancing hands-on fieldwork with team leadership.
- Know our products and demos well enough to step into customer conversations and move deals forward directly.
- Own the region's numbers (ARR, NRR, pipeline coverage, forecast accuracy) and run a consistent forecasting cadence with your team.
- Act as executive sponsor for key accounts, and support the team's evaluations, demos, deep dives, and POVs.
- Work with Sales leadership on customer programs and community/company events that drive adoption and expansion.
- Partner with Product and Engineering to represent customer needs and prioritize based on data, not just requests.
- Build programs and collateral that help key customers succeed in adopting our technology.
- Identify and enable channel partners at the local, geo, and global level.
- Hold quarterly career conversations, set clear 30/60/90 onboarding expectations, and manage performance across the team.
- Bring insights from the field back into internal process and product direction, and share what you learn beyond your own team.

## What You Bring

- 3+ years in a Director-level role leading a team, plus 5–10 years in high tech in technical roles (Developer, Architect, Sales Engineer/Architect, Manager, etc.)
- A hands-on approach to the technology: you stay current on the product and get directly involved in demos, deep dives, and POVs
- Experience selling monitoring, data, or visualization products, with enough technical depth to be credible with engineering and executive buyers
- A track record of success in a fast-paced, high-growth, remote-first startup environment
- Experience mentoring, developing, and managing team performance over time
- Experience with a formal sales methodology (e.g., Command of the Message, value selling, MEDDPICC or similar qualification frameworks)
- A track record of owning a book of business and directing your team's work to exceed quarterly targets
- Open-source selling or cloud-first/PLG go-to-market experience is a plus

In the US, the OTE compensation range for this role is $337,000 - $425,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed [here](https://grafana.com/about/careers/#jobs).

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

- 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our [privacy policy](https://grafana.com/legal/applicant-and-candidate-privacy-policy/).

## About Grafana Labs

## Company Overview
- **One-liner**: Grafana Labs provides the leading open-source observability platform and a fully managed cloud service, enabling organizations to monitor, visualize, and analyze their metrics, logs, traces, and more.
- **Entity Type**: Private (Series H – $1.1B total funding)
- **Headquarters**: New York, New York, United States
- **Founded**: 2014
- **Founders**: Raj Dutt, Torkel Ödegaard, and Anthony Woods

## Core Business
- **Industry**: Software Development / Observability & Monitoring
- **Target Customers**: B2B, primarily mid-market to large enterprises (7,000+ customers including Anthropic, Bloomberg, NVIDIA, Microsoft, Salesforce) and SMBs via free tier
- **Mission**: “Shape the future of observability” – build, sell, and scale technology that matters, rooted in open source, transparency, and customer success

## Products & Services
- **Grafana (Open Source)**: The industry-standard dashboarding and visualization tool for metrics, logs, and traces.
- **Grafana Cloud**: Fully managed observability SaaS stack combining metrics (Mimir), logs (Loki), traces (Tempo), incident response (OnCall), synthetic monitoring, and load testing (k6).
- **Grafana Enterprise**: Self-managed edition with enterprise-grade features, security, and support.
- **Grafana OnCall**: Incident management and alerting workflow tool.
- **Grafana Faro**: Frontend observability for web applications.
- **k6**: Open-source load testing tool integrated into the observability pipeline.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (last known Series H in 2022; total funding $1.1B)
- **Key Metric**: Annual revenue of $270M (LinkedIn estimate, 2025)
- **Notable Investors/Partners**: Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, Lead Edge Capital
- **Growth Signals**:
  - 1,600+ employees across 40+ countries (LinkedIn: 1,431, +16.6% YoY)
  - 25M+ users worldwide
  - Named a **Leader** in the 2025 Gartner® Magic Quadrant™ for Observability Platforms – positioned furthest for Completeness of Vision
  - Major enterprise logos: Anthropic, Bloomberg, NVIDIA, Microsoft, Salesforce

## Competitive Advantages
- **Open-Source Foundation**: Grafana is the de facto standard for dashboards; huge community (25M+ users) drives adoption and ecosystem.
- **Composable Observability Stack**: Best-of-breed components (Loki, Tempo, Mimir, OnCall) that are tightly integrated but can be used independently.
- **Vendor‑Neutral Architecture**: Works with any data source (Prometheus, InfluxDB, Elasticsearch, cloud providers, etc.), reducing lock-in.
- **Remote-First Culture**: 100% remote, global team – enables hiring top talent anywhere and builds a deeply distributed, resilient organization.

## Strategic Focus
- **Full-Stack Observability for the “Agentic Era”**: Expanding from traditional monitoring to cover AI/LLM workloads, real‑time decision systems, and incident management.
- **Simplify SaaS Economics**: CEO Raj Dutt emphasizes reimagining pricing and scalability to reduce complexity for customers.
- **Continued Open-Source Innovation**: Ship constantly, release early and often, and maintain community leadership.
- **Enterprise Scale**: Grow enterprise sales and partner ecosystem (cloud providers, system integrators) while retaining developer‑first DNA.

## Why Work Here
- **100% Remote**: “We hold ourselves responsible for outcomes not hours or location.” $175/month co‑working space reimbursement.
- **Generous Time Off**: 30 days paid vacation + national holidays + sick leave + company shutdown days.
- **Global Benefits**: Health coverage/stipends in US, UK, Canada, Netherlands, Sweden, Spain, Australia, India, Singapore. Retirement plan contributions (multi‑country). Paid parental leave.
- **Growth & Development**: $1,500 annual learning stipend, thousands of on‑demand courses, conference/training support.
- **Empowered Culture**: Top 5% employee engagement score (2025). Principles: “Default to transparency,” “Seek diverse perspectives,” “Help each other thrive.” Employees choose their own laptop/tech stack, refreshed every 3 years.
- **Mindfulness & Support**: Free Calm subscription; confidential Employee Assistance Program (24/7/365).
- **Interview Process**: Practical, transparent – recruiter chat, hiring manager conversations, role‑relevant challenge (no trick questions), and values alignment. Designed to be respectful of your time.

## Sources
1. [Grafana Careers Page](https://grafana.com/careers/)
2. [Grafana Homepage](https://grafana.com/)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/grafana-labs)
4. [Grafana Job Board (Greenhouse)](http://job-boards.greenhouse.io/grafanalabs)

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