---
title: 'Senior Distribution Customer Support Representative at Cision'
canonical: 'https://feeny.ai/job/senior-distribution-customer-support-representative-cision-albuquerque-new-5mzaj5kdf8e5'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Distribution Customer Support Representative at Cision

- **Company:** Cision
- **Location:** Albuquerque New Mexico, United States / Cleveland Ohio, United States
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.eu.greenhouse.io/cision/jobs/4971291101

## Job description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Cision (NYSE: CISN) is a global powerhouse in the Public Relations software space with over 100 years of experience innovating the way businesses tell their stories. Our award-winning solutions use cutting-edge technology to provide clients with industry-leading insights and the tools to improve their marketing and PR needs. With offices in over 20 countries around the world, we're committed to growing our communities and our people by offering amazing perks, professional development, and opportunities for you to power your career.

The most important measure of our success is yours.

## JOB SUMMARY:

As a Senior Distribution Customer Support Representative, the employee will have at least three years of high-level experience acting as a liaison, providing service and product information, answering client questions, resolving emerging problems that the customer might face with accuracy and efficiency, and guiding the next generation of Distribution Customer Support Representatives to success.

Responsibilities:

Areas of importance for this Senior Customer Content Specialist to be both proficient and efficient in include, but are not limited to:

Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone, chat and email

Be the point of resolution whenever possible

Educate clients on Cision Distribution products, services and procedures

Educate colleagues on recent changes to SOPs and be available to help answer questions from new hires

Meet or exceed activity metrics as assigned

Navigate various platforms and databases such as Salesforce, NetSuite, Microsoft Suite and other proprietary platforms and databases

Ability to reprioritize workload in order to ensure SLAs are met

Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)

Qualifications: (Required and Desired)

Three years of experience in customer support

Bachelor’s Degree preferred

Ability to be flexible with change

Excellent communication skills

Strong phone contact handling skills and active listening

Detail oriented, goal driven

Ability to multi-task, prioritize, and manage time effectively

Ability to adapt/respond to different types of customers and high-pressure situations

Ability to counsel customers on distribution needs and meet or exceed counseling goals

Company Insights:

State-of-the-art office

Medical, dental, vision

FSA (Health & dependent care)

Life & disability insurance

401(k)

Flexible PTO and work arrangements

Casual work environment

Tuition reimbursement & professional training

The Cision Story:

Cision is a leading global media intelligence company, serving the complete workflow of today’s communication professionals. Offering the industry’s most comprehensive PR, IR and social media software, rich analytics, content distribution, and influencer outreach, Cision enables clients to engage audiences, enhance campaigns and strengthen data-driven decision making. Cision solutions include PR Newswire, Gorkana, PRWeb, Help a Reporter Out (HARO) and iContact brands. Headquartered in Chicago, Cision serves over 100,000 customers in 170 countries and 40 languages worldwide, and maintains offices in North America, Europe, Asia, Latin America and Australia. For more information, visit [www.cision.com](http://www.cision.com/) or follow @Cision on Twitter.

## What You'll Do

## What You'll Bring

## What We Offer

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including [CisionOne](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne), [Brandwatch](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch), and [PR Newswire](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire), enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the [CEO Action for Diversity & Inclusion™ pledge](https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical) and named a “Top Diversity Employer” for 2021 by [DiversityJobs.com](https://diversityjobs.com/).

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.

Please review our [Global Candidate Data Privacy Statement](https://www.cision.com/careers/cision-candidate-privacy-notice/) to learn about Cision’s commitment to protecting personal data collected during the hiring process.

## About Cision

## Company Overview
- **One-liner**: Cision is an AI-powered media monitoring and intelligence platform that helps PR, communications, and marketing professionals understand and engage with their audiences.
- **Entity Type**: Private (owned by Platinum Equity Advisors, LLC)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 1876 (originating as a wire service; modern Cision formed through acquisitions)
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Public Relations and Communications Services, Media Intelligence, Social Media Management
- **Target customers**: B2B – PR and corporate communications teams, marketing and social media professionals, enterprise and SMB organizations
- **Mission or purpose statement**: “Powering the future of intelligence and impact” – equipping brands with AI, data, and human expertise to navigate complexity and make confident decisions.

## Products & Services
- **[CisionOne](https://www.cision.com/)**: All-in-one media intelligence platform for media monitoring, analytics, journalist outreach, social listening, and reporting. (SaaS)
- **[Brandwatch](https://www.cision.com/)**: Consumer intelligence, influencer marketing, and social media management suite. (SaaS)
- **[PR Newswire](https://www.cision.com/)**: Press release distribution and news amplification service.
- **[PR Newswire Amplify](https://www.cision.com/about/)**: AI-driven multi-channel campaign tool that extends press release reach and impact.
- **[Trajaan](https://www.cision.com/about/)**: Search intelligence platform that monitors generative AI, social, shopping, and traditional search queries for emerging trends.
- **Professional Services**: Strategic guidance, data analysis, and consulting to power data-driven communication strategies.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held; acquired by Platinum Equity in 2019 for ~$2.74B)
- **Key Metric**: Annual Revenue – $900M (LinkedIn, 2026)
- **Notable Investors/Partners**: Platinum Equity (owner); served by 75,000+ organizations including 84% of the Fortune 500
- **Growth Signals**: Global presence in 38 countries; 1,413 employees; recent $250M debt financing (May 2025); continues to expand AI capabilities and search intelligence with Trajaan.

## Competitive Advantages
- **Unified platform** combining traditional media monitoring, social listening, consumer intelligence, and press release distribution – reducing tool sprawl for comms teams.
- **Exclusive data partnerships** and access to millions of media sources (print, online, TV, radio, social, podcasts).
- **AI-powered insights** across the entire workflow, from content creation to performance measurement.
- **Human expertise** layer provides strategic guidance that pure software competitors lack.
- **Brand recognition** via legacy PR Newswire and Brandwatch acquisitions.

## Strategic Focus
- Deepening AI integration across all products to automate workflows and deliver faster, smarter insights.
- Expanding **search intelligence** (Trajaan) to capture intent signals from generative AI and e-commerce platforms.
- Building a **unified intelligence** layer that blends social, traditional media, and search data.
- Growing through strategic acquisitions and global market expansion.

## Why Work Here
- **Culture**: Emphasizes diversity, equity, inclusion, and belonging (“Be seen, be understood, be you”). Values include innovation with impact, collaboration, and every interaction matters.
- **Remote/Hybrid Policy**: Many roles offer hybrid or fully remote options across global locations (US, Canada, UK, India, Bulgaria, Hungary, Australia, etc.).
- **Perks**: Quarterly paid wellness days, free Headspace subscription, mental health first-aiders, charity matching, competitive benefits.
- **Growth**: “As Cision grows, you’ll grow, too” – internal mobility and development are encouraged.
- **Engineering Culture**: Work alongside data analysts, full-stack engineers, and AI researchers building industry-leading solutions.

## Sources
1. [cision.com/about](https://www.cision.com/about/)
2. [cision.com/careers](https://www.cision.com/careers/)
3. [cision.com](https://www.cision.com/)
4. [linkedin.com/company/cision](https://www.linkedin.com/company/cision)

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