---
title: 'Senior Email Retention Manager | Klaviyo, Lifecycle | Remote at OKTOBER'
canonical: 'https://feeny.ai/job/senior-email-retention-manager-klaviyo-lifecycle-remote-oktober-amsterdam-04gczjj58mb7'
type: 'job'
last_seen: '2026-11-06'
---

# Senior Email Retention Manager | Klaviyo, Lifecycle | Remote at OKTOBER

- **Company:** OKTOBER
- **Location:** Amsterdam, Netherlands
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/oktoberagency/f88eb15b-9c53-4d85-b0fa-884315a043cd/application

**Skills:** Klaviyo, Email Marketing, Shopify

> OKTOBER is seeking a Retention Manager to manage results and relationships for Shopify brands, write email copy, and share knowledge. The role requires Klaviyo expertise and a full-funnel mindset in a fully remote environment.

## Job description

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers - and we're looking for someone who shares that obsession, and can lead others toward it too. We're a remote-first company, so you're free to work whenever suits you best, just make sure you're online from 12–5pm CE(S)T so we can stay in sync with the team and clients. Please only apply if you can commit to this. Your mission: own the strategy and outcomes for your pod's highest-value, most complex accounts, turning data-driven decisions and strong client leadership into the standard the rest of the team is built to meet.

What you'll do:

- Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex, highest-value accounts
- Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets, and interpreting data to define next steps
- Develop advanced retention strategies and review campaigns before they reach the client
- Work with a more junior Retention Manager who handles copy and project management for your clients, freeing you up to focus on strategy and the relationship
- Mentor RM1s and RM2s in your pod: coach them on client-facing skills, strategic thinking, and data-driven decision-making
- Run client onboarding for new brands, setting the right tone and expectations from day one
- Stay genuinely at the cutting edge of retention marketing and bring that thinking back to the team

What we're looking for (non negotiable):

- 4+ years hands-on experience, including running high-value/high-complexity accounts
- Full funnel understanding, not just email metrics
- Proven ability to develop retention strategy from scratch,
- Strong relationship builder with proven client-facing experience, including coaching or mentoring other marketers
- Agency background or 8fig+ brand experience

What you'll get:

- Competitive salary
- Generous paid time off
- Fully remote - work from wherever you do your best work
- Clear growth path into Team Lead and beyond
- Access to all tools, data, courses and coaches you need for being successful
- Direct access to founders of the fastest growing e-commerce brands worldwide

This is for you if:

- You're a freelancer/agency owner who wants more stability, without giving up ownership
- You want the hardest, highest-stakes accounts on your desk, not the easy ones
- You like making other people better at their jobs, not just doing your own well

This is not for you if:

- You're looking to get away by doing the bare minimum
- You want to stay heads-down on execution and skip the mentoring/strategy side

Speak soon ❤️ 🔥

## About OKTOBER

## Company Overview
- **One-liner**: OKTOBER is an Amsterdam-based Shopify retention agency that helps eCommerce brands turn one-time buyers into loyal repeat customers through email, SMS, loyalty programs, and customer-journey optimization.
- **Entity Type**: Private (agency; no funding rounds disclosed)
- **Headquarters**: Amsterdam, Netherlands (Keizersgracht 268, 1016EV)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: eCommerce retention / email marketing services
- **Target customers**: Shopify scale‑ups (B2B) – mid‑market to enterprise Shopify brands
- **Mission/purpose**: “Make every new customer more valuable over time by obsessing over lifetime value.”

## Products & Services
- **LTV Accelerator (retainer program)**: A structured retention program with four stages (Setup, Build, Scale, Master) that includes audit, tailored playbooks, advanced segmentation, automation, and churn prediction. Pricing starts at €5,000/month.
- **Short‑term projects**: Audits or specific campaigns taken on when they are a strong fit.
- **Core channels**: Email (Klaviyo specialists), SMS, loyalty program integration, and customer‑journey optimization.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 50+ Shopify scale‑ups served; 97% of clients would recommend OKTOBER (Q4 2025 survey)
- **Notable Clients/Partners**: The website lists Suitsupply (47% increase in new customers, 75% CTR increase) among other testimonials; integrates deeply with Klaviyo and Shopify ecosystem.
- **Growth Signals**: Expanding team with open roles for Retention Managers and Email Designers; “three years in, still breaking records” (client testimonial).

## Competitive Advantages
- **Deep Shopify‑Klaviyo expertise**: Specialists in the Shopify retention stack, treating email/SMS as a revenue powerhouse.
- **Insider integration**: Teams plug into client brands “like an internal team from day one” with fast feedback loops and transparent reporting.
- **Proven results**: Consistently high client satisfaction and testimonials mentioning sustainable long‑term growth, not short‑term spikes.

## Strategic Focus
- **Current priorities**: Helping clients move from basic flows to AI‑powered personalization, community‑led retention, and predictive churn prevention.
- **Growth direction**: Scaling the LTV Accelerator program and embedding retention culture into client teams.

## Why Work Here
- **Culture**: Described as a “retention hotshop” with a focus on high‑quality execution, proactive partnership, and design excellence. Team members are empowered to act as insiders for clients.
- **Work policy**: Hybrid – employees combine remote work with on‑site time at the Amsterdam office (Keizersgracht). Many roles list “In‑Office or Remote” options.
- **Perks**: Not detailed, but Built In lists a positive culture with a strong team ethos; jobs include Retention Manager, Senior Retention Manager, Email (UI) Designer, Klaviyo Implementation Specialist.
- **Engineering/design culture**: Emphasis on “high‑quality design” and “fast execution”; feedback‑driven environment.

## Sources
1. [oktoberagency.com](https://www.oktoberagency.com/)
2. [oktoberagency.com/team](https://www.oktoberagency.com/team)
3. [oktoberagency.com/contact](https://www.oktoberagency.com/contact)
4. [builtin.com/company/oktober](https://builtin.com/company/oktober)
5. [oktoberagency.com/home-showcase](https://www.oktoberagency.com/home-showcase)

## Other roles at OKTOBER

- [Lead Copywriter | Email & Retention | Remote](https://feeny.ai/job/lead-copywriter-email-retention-remote-oktober-amsterdam-3w0y5xy1sydw) — Amsterdam, Netherlands
- [Email Copywriter & Account Coordinator | Dutch-speaking | gn | Remote](https://feeny.ai/job/email-copywriter-account-coordinator-dutch-speaking-gn-remote-oktober-amsterdam-w54g5evd5zrq) — Amsterdam, Netherlands
- [Direct Response Copywriter | Email Retention | Dutch-speaking | Remote](https://feeny.ai/job/direct-response-copywriter-email-retention-dutch-speaking-remote-oktober-edp42m7337ws) — Amsterdam, Netherlands
- [(Senior) Retention Manager – Email Marketing | Dutch-speaking | Remote worldwide](https://feeny.ai/job/senior-retention-manager-email-marketing-dutch-speaking-remote-worldwide-ppqwrecpv0bc) — Amsterdam, Netherlands