---
title: 'Senior Engagement Manager at Clutch'
canonical: 'https://feeny.ai/job/senior-engagement-manager-clutch-united-states-7wzzx88jty83'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Engagement Manager at Clutch

- **Company:** Clutch
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/withclutch/f3c4e5a9-e8cf-4897-8d3b-f0e6fd8e163c

## Job description

## About the Role

Engagement Managers are the driving force behind Credit Union onboarding at Clutch, owning the end-to-end success of implementation projects from kickoff through go-live. This is a builder's role: you'll operate with a high degree of autonomy, defining structure and process where it doesn't yet exist rather than waiting for it to be handed to you. You'll bring a consultative approach to every engagement: diagnosing what a customer actually needs, not just what they ask for, and prescribing the right path forward with confidence. Partnering closely with Implementation Engineers and internal and external project teams, you'll translate a customer's business objectives into an executable plan and hold every work stream accountable to it.

## About the Team

## What You’ll Do

You'll drive the full project management lifecycle for a portfolio of onboarding projects: developing project plans and work breakdown structures, running status reporting and communication cadences with executive sponsors, and proactively identifying and mitigating implementation risk before it threatens a timeline or relationship. You'll approach each engagement consultatively, backed by strong product instincts, not just process expertise. You'll hold cross-functional project teams accountable to milestones and quality standards through credibility and influence, and you'll help build the methodologies that raise the bar for the broader Implementation team as Clutch's product and customer base grow. You'll be expected to bring your own judgment to ambiguous situations, build structure from scratch, and move forward without waiting for a playbook to catch up to you. Within 1 month, you will:

- Ramp into Clutch's implementation methodology and the credit union/banking domain, building the fundamentals for driving customer outcomes through principled judgment rather than a fixed playbook
- Begin managing your first engagements, understanding each customer's business objectives and current project status
- Establish initial rapport with customer stakeholders and your internal project team partners
- Get oriented on the full portfolio you'll own and how it's currently tracking against milestones

Within 3 months, you will:

- Drive onboarding efforts across your full portfolio of customers, partnering with the project team to prescribe best-practice recommendations that achieve each customer's business goals
- Develop detailed project plans and work breakdown structures that create urgency and hold both client and internal project teams accountable to milestone dates and work quality
- Produce weekly status reporting and communication plans for executive sponsors and internal/external project teams
- Proactively identify implementation risks and mitigate them before they impact timelines or satisfaction
- Build strong, trust-based relationships with customer stakeholders
- Bring clarity and structure to ambiguous or undefined situations without needing to be told how

Within 6 months, you will:

- Execute implementation projects in close partnership with clients' executive-level sponsors, driving milestone meetings (onsite and virtual) and developing new project artifacts as needed
- Track detailed scope of engagement, working with customers to estimate and execute change orders when scope shifts
- Develop deep credit union domain and product expertise, becoming a trusted thought leader who prescribes solutions rather than just facilitates process
- Coach and mentor project team members to raise the bar on the team, both internally and with the client
- Actively contribute to the practices and methodologies that help the Implementation team scale

## What You’ll Bring

- 5+ years of experience in engagement management, professional services, or implementation project management, ideally within enterprise SaaS or fintech
- A consultative background with experience diagnosing underlying business problems to prescribe pragmatic recommendations rather than just executing what's asked
- Strong product instincts with genuine curiosity to develop real depth on the Clutch platform, enough to guide customers with authority rather than defer to others on product questions
- Proven track record independently owning a full implementation or project lifecycle, including making tradeoff and sequencing calls yourself, not just executing a plan someone else scoped
- A builder's mentality: genuinely energized by creating structure and process where none exists yet, rather than needing an established playbook
- Comfort operating with significant autonomy and limited formal support; a "figure it out" instinct paired with the judgment to know when to ask for help
- A mindset of using AI as a working tool to continuously sharpen your own process and project execution, not just as a novelty
- Demonstrated ability to hold cross-functional partners accountable to deliverables and quality without formal authority over them
- Executive-level stakeholder management: comfortable building trust and communicating with VP and C-level customer stakeholders as an advisor, not just a project executor
- Hands-on experience with enterprise software implementation across both waterfall and agile methodologies
- Sound judgment on risk and scope

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability. What's In It For You?

- Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
- Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
- Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
- Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
- Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
- Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
- Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

## About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.  Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions. Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our organization participates in E-Verify. Click [here](https://www.e-verify.gov/about-e-verify/what-is-e-verify) to learn about E-Verify.

## About Clutch

## Company Overview
- **One-liner**: Clutch provides a unified digital origination platform for credit unions, modernizing lending, account opening, and member engagement.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Nicky Hinrichsen and Chris Coleman

## Core Business
- **Primary industry**: Financial Services / Fintech
- **Target customers**: Credit unions (B2B, primarily mid-to-large sized institutions)
- **Mission or purpose statement**: To give credit unions an unfair competitive edge by combining their member-first philosophy with the speed, intelligence, and design precision of leading fintechs. The company believes that "doing good and doing well aren’t opposites – they’re outcomes of alignment."

## Products & Services
- **Unified Origination Platform**: A single, end-to-end platform for loans, deposits, and member engagement. It covers account opening, loan origination, decisioning, onboarding, and member support across all channels (online, in-branch, mobile).
- **HAL (AI Lending Assistant)**: An AI-powered assistant available 24/7 to answer member questions, guide applications, and automate document collection and next steps.
- **Emma (Collections Assistant)**: An AI assistant that automates outreach at scale to recover payments, freeing staff to focus on higher-value member interactions.
- **Fastlane Decisioning**: An automated decisioning engine that uses a "Relationship Score" to reward existing members with personalized offers and smarter underwriting.
- **Omnichannel Platform**: A unified system that delivers a consistent experience across online, in-branch, and phone channels, reducing in-branch intake from 25 minutes to 3.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Total Funding**: $106.0M (Series B of $65M in January 2025, Series A of $41M in April 2021, Seed Round in April 2020)
- **Key Metric**: Over 150 credit unions rely on the platform; the company processes billions in applications annually.
- **Notable Investors/Partners**: TruStage, Curql Collective (investors). CEO Nicky Hinrichsen serves on the advisory board of Suncoast Credit Union.
- **Growth Signals**: 221 employees (+26.8% YoY), with a significant presence in Brazil (49% of workforce) and the US (33%). The company has expanded its platform from lending to a full origination ecosystem including deposits and business accounts.

## Competitive Advantages
- **Deep Credit Union Focus**: Unlike many fintechs that build for banks or chase exits, Clutch is exclusively built for and aligned with the credit union movement. It maintains its capital reserves with credit unions and is backed by industry-specific investors like TruStage and Curql Collective.
- **Unified Platform**: A single, end-to-end origination ecosystem covering loans, deposits, and member engagement, which reduces complexity for credit unions compared to using multiple vendors.
- **AI-Powered Efficiency**: Features like the HAL lending assistant and Emma collections assistant drive significant automation (90%+ IDV and fraud detection automation, 40% reduction in manual reviews).
- **Proven Results**: Claims up to 2x increase in look-to-book ratios, 36% average cross-sell success rate, and a reduction of in-branch intake from 25 minutes to 3.

## Strategic Focus
- **Deepening the Platform**: Expanding from lending into deposits, business accounts, and AI-powered member support to become the single operating system for credit union origination.
- **AI Integration**: Embedding AI (HAL, Emma) across the entire member journey to automate workflows, improve decisioning, and personalize offers.
- **Scaling Impact**: Growing the customer base (150+ credit unions) and team (200+ employees) while maintaining a focus on the credit union ecosystem.

## Why Work Here
- **Mission-Driven Work**: The company is deeply aligned with the credit union movement, offering a chance to build technology that directly helps millions of people access fairer financial services.
- **Remote-First Culture**: Clutch supports remote work with home office, phone, and wifi stipends. They also host company off-sites (e.g., in Brazil) and offer co-working support.
- **Comprehensive Benefits**: 100% coverage of medical, dental, and vision for employees and 80% for dependents; parental leave; flexible PTO; competitive pay with meaningful equity; annual learning stipend.
- **Global Team**: With over 200 employees across the US and Latin America (notably Brazil), the company offers a diverse, international work environment.
- **Engineering Culture**: The careers page emphasizes end-to-end ownership, complex problem-solving, and building systems that credit unions rely on. The engineering team is the largest department (48% of workforce).
- **Core Values**: "Always Do Right," "Responsiveness Trumps Everything," "Build a Monument" (thinking in decades, not quarters), "Collectively We Thrive," and "Go Forth, Be Bold."

## Sources
1. [withclutch.com - About Us](https://www.withclutch.com/company/about-us/)
2. [withclutch.com - Product Page](https://www.withclutch.com/)
3. [withclutch.com - Careers](https://www.withclutch.com/company/careers/)
4. [LinkedIn - Clutch](https://www.linkedin.com/company/withclutch)
5. [jobs.ashbyhq.com - Clutch](https://jobs.ashbyhq.com/withclutch)

## Other roles at Clutch

- [Senior Forward Deployment Engineer](https://feeny.ai/job/senior-forward-deployment-engineer-clutch-united-states-a2dnvatwb4fc) — United States
- [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-clutch-united-states-f39w777sqqjv) — United States
- [FP&A Analyst](https://feeny.ai/job/fp-a-analyst-clutch-united-states-5f7ch6gat94h) — United States
- [Senior HR Business Partner](https://feeny.ai/job/senior-hr-business-partner-clutch-united-states-7ssc6zm3aqxk) — United States
- [People Ops Generalist](https://feeny.ai/job/people-ops-generalist-clutch-united-states-hzhsgsghwt5a) — United States
- [Account Executive - Enterprise](https://feeny.ai/job/account-executive-enterprise-clutch-united-states-68k49jja7gq7) — United States
- [Senior Sales Engineer](https://feeny.ai/job/senior-sales-engineer-clutch-united-states-ba9jq50fevft) — United States
- [Staff Implementation Engineer](https://feeny.ai/job/staff-implementation-engineer-clutch-united-states-xetk5hk52tdb) — United States
- [AI Operations Manager, Emma](https://feeny.ai/job/ai-operations-manager-emma-clutch-united-states-key8krh7d9ts) — United States
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-clutch-brazil-mt3c2qdsy2n4) — Brazil