---
title: 'Senior Engineering Manager, AI Platform at OpenLoop Health'
canonical: 'https://feeny.ai/job/senior-engineering-manager-ai-platform-openloop-health-united-states-dp9r0kftf7fd'
type: 'job'
last_seen: '2026-11-05'
---

# Senior Engineering Manager, AI Platform at OpenLoop Health

- **Company:** OpenLoop Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/openloophealth/ea045924-45d3-4083-9ba3-742e68688283

## Job description

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

OpenLoop is building the future of healthcare infrastructure. We're hiring a Senior Engineering Manager to build and lead our Applied AI team, the engineers who ship the LLM-based agents and assistants our operations, clinical and patient-facing teams use every day. This is a leadership role with real technical depth. You'll hire and grow a team of Senior, Staff and Senior Staff Applied AI Engineers, own delivery of production AI systems, and set the standards for how we build, evaluate and safely run AI on patient data. You don't need to write production code daily, but you need to be credible in architecture and eval reviews and know what good looks like.

## What You'll Do

- Build & Lead the Team: Hire, onboard and develop a team of Applied AI Engineers across Senior, Staff and Senior Staff levels, and grow it from a single pod into multiple teams as the work expands.
- Own Delivery of Production Agents: Drive the roadmap and execution of LLM-based agents and assistants that real users rely on, from scoping to launch to ongoing operation.
- Set the Technical Bar: Partner with Staff+ engineers on architecture for agent runtime and orchestration, retrieval, model access and observability. Make the call on trade-offs when the team needs one.
- Evaluation as a Standard: Make evaluation sets, regression tests and AI-graded evals a required part of how the team ships, so we can show improvement with numbers and catch regressions before users do.
- Reliability, Cost & Operations: Own the operational health of AI systems in production, including on-call, incident response, provider fallbacks, model version upgrades and AI spend by agent and use case.
- Security, Privacy & Safety: Make sure every AI system protects patient data (PHI), follows least-privilege access, and defends against misuse such as prompt injection. Partner with Security and Compliance on HIPAA requirements.
- Workflow & Use Case Prioritization: Work with Product and Operations leaders to find where agents can reliably take over human workflows, where they should hand off to a person, and which bets to make first.
- Cross-functional Leadership: Explain AI capabilities, risks and timelines in plain language to product, operations, clinical and executive stakeholders, including when the honest answer is "the AI isn't ready for this yet."
- Team Health & Process: Run planning, prioritization and delivery rituals that keep a senior team shipping fast without burning out. Give clear, direct feedback and build career paths.
- Other duties as assigned.

## Who You Are

Required Qualifications

- Bachelor's degree in Computer Science, Engineering, or a related technical field
- Proven Engineering Experience: 10+ years of software engineering experience, including 3+ years managing engineers directly (hiring, performance management, career development).
- Production LLM Experience: Led or built LLM-based systems in production that real users relied on, not only demos, prototypes or personal projects.
- Senior Team Leadership: Experience managing senior and Staff-level engineers and earning their technical trust.
- Technical Depth: Enough hands-on understanding of agent runtime, evaluation, retrieval and observability to review designs, challenge assumptions and make sound architecture calls.
- Evaluation Rigor: You hold teams to measuring whether AI systems work with evaluation data, rather than "it seemed to work."
- Engineering Fundamentals: Strong grounding in production engineering across testing, services, APIs, deployment, incident management and on-call.
- Data & Security Fluency: Experience leading teams that handle sensitive data with a security-first mindset.
- Comfort building in a greenfield space, and clear communication with technical and non-technical partners

## Preferred Qualifications

- Regulated-Industry Experience: Healthcare (PHI, HIPAA), finance or insurance.
- GCP Experience: Leading teams that run production services on Google Cloud.
- Scaling Teams: Grew an engineering team from zero, or from one team to several.
- Model Operations: Led migrations between model versions or providers.
- Classic ML Background: Machine learning experience beyond LLMs.
- Internal Platforms: Led a platform used by other engineering teams.

Our Benefits In addition to a competitive base pay, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

## About OpenLoop Health

## Company Overview
- **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services.
- **Entity Type**: Private
- **Headquarters**: Des Moines, Iowa, United States
- **Founded**: 2020
- **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder)

## Core Business
- **Primary industry**: Digital Health / Telehealth Infrastructure
- **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings.
- **Mission**: To bring healing anywhere, anytime to anyone across the nation.
- **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be.

## Products & Services
OpenLoop offers a full-stack, white-labeled suite of services:
- **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows.
- **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management.
- **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement.
- **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support.
- **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health).
- **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month.
- **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers.
- **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year.

## Competitive Advantages
- **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else.
- **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians.
- **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients.
- **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely.
- **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation.

## Strategic Focus
- **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways.
- **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health).
- **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems.
- **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery.

## Why Work Here
- **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results.
- **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce.
- **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program.
- **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment.
- **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel.
- **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com.

## Sources
1. [openloophealth.com](https://openloophealth.com/)
2. [openloophealth.com/careers](https://openloophealth.com/careers)
3. [openloophealth.com/team](https://openloophealth.com/team)
4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health)
5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth)

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