--- title: 'Senior Engineering Manager, Customer Runtimes at Pantheon Systems, Inc' canonical: 'https://feeny.ai/job/senior-engineering-manager-customer-runtimes-pantheon-systems-inc-united-states-dze1k43xe8qq' type: 'job' last_seen: '2026-09-16' --- # Senior Engineering Manager, Customer Runtimes at Pantheon Systems, Inc - **Company:** Pantheon Systems, Inc - **Location:** United States - **Work type:** remote - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-16 - **Apply:** https://pantheon.io/about/careers/detail?gh_jid=8189940 ## Job description ## About Pantheon Pantheon brings together exceptional builders who take ownership, drive meaningful impact, and shape what's next for the web. We power more than 300,000 websites globally for organizations including Google, Princeton, Salesloft, Clorox, and the United Nations. Every day, thousands of developers and marketers use our WebOps platform to build, iterate, and scale WordPress, Drupal, and Next.js sites that reach billions of people worldwide. As an employer, we operate with the same philosophy that drives our product: foundation and freedom. Pantheon is a vibrant, remote-forward team of experts who care deeply about their craft and results. Here, you take ownership of work that matters, contribute alongside exceptional people, and see the impact you create. ## The Role As the Senior Engineering Manager for Customer Runtimes, you will lead and manage a sizable team of talented software engineers focused on building the scaled infrastructure services that run the high-impact Drupal, Wordpress, and Next.js sites of our customers. The team is driving an exciting transformation of our most core customer infrastructure to expand our capabilities, leverage best of breed open source technologies, and significantly reduce toil. This critical role is responsible for the health and progress of our largest infrastructure footprint. ## What You’ll Do - Lead and Mentor: Guide the team through organizational changes, challenges, and uncertainties, maintaining productivity and morale. Drive the team's success with hands-on coaching, guidance, and troubleshooting, as you are passionate about mentoring and developing engineering talent. - Execution and Delivery: Manage multiple critical projects with shifting priorities and ensure the team adapts quickly to evolving processes to deliver high-quality work, while considering potential oncall and operational burden. - Strategy and Vision: Understand the organization’s objectives and direction, aligning the team’s priorities accordingly. You will advocate for changes that benefit the team and the broader organization. - Technical Guidance: Lead architecture discussions, review critical code, provide constructive feedback, and contribute to technical discussions to maintain a high bar for technical excellence. - Collaboration: Craft team and organizational goals, working with immediate team members and cross-functional stakeholders (10-20 individuals) to ensure alignment. - Communication: Clear, confident communication skills, with the ability to explain complex technical concepts effectively both verbally and written. - Direction: Provide clear direction to your team, translating high-level goals into actionable tasks, providing feedback, and ensuring everyone is aligned. You will have autonomy within your team's scope to decide how to allocate work and solve problems while aligning with the overall engineering strategy. ## What You’ll Bring to the Table ## Experience - 12+ years of experience in software development, with a solid foundation as a Staff or Principal engineer demonstrating deep technical expertise. - 3+ years of direct people management experience, including large global teams, mentoring Staff engineers, and balancing multiple subteams. - Track record of driving performance management and cultivating a high-performance engineering culture, setting clear expectations, delivering candid feedback, and developing engineers at all levels through structured growth and calibration processes. - Proven ability to deliver multiple simultaneous projects successfully, working directly with customers and external communities. - Leading cloud and infrastructure modernization initiatives that span large critical fleets. - AI-native instincts: fluency with AI coding assistants and a point of view on how they change how teams work. - Strong practitioner of Agile, Scrum, or other structured development methodologies. Technical Acumen - Direct experience designing platforms running cloud-based applications at broad scale. - Deep understanding of distributed systems, scalable cloud architectures and cloud technologies, including orchestration services (e.g. Kubernetes/K8S, GCP GKE, AWS ECS/EKS), application services (e.g. Google Cloud Run, AWS Lambda), relational databases (e.g. MySQL, MariaDB, Cloud SQL), and application caches (e.g. Redis, Memcached). - Production experience running and automating large Linux-based fleets using both Infrastructure-as-Code tools like Terraform and dynamic provisioning systems. - Deep understanding of computer science fundamentals, including data structures and algorithms. - Working knowledge of Python, Golang, or other modern programming languages. ## What We Offer We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team. - Industry competitive compensation and equity plan - Flexible time off, sick days, and 13 paid holidays - Comprehensive medical insurance including Health, Dental and Vision - Paid parental leave (plus fertility, adoption and other family planning benefits) - In-office workspace (San Francisco & Chicago) - Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development - Events and activities both team-based and company wide that inspire, educate and cultivate Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security. To review the Employee and Applicant's Privacy Policy, click[here](https://pantheon.pactsafe.io/employeeandapplicantprivacy.html). The US base salary range for this position in the United States is $195,840 - $244,800 USD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Visa Sponsorship is not available at this time. ## About Pantheon Systems, Inc ## Company Overview - **One-liner**: Pantheon provides a WebOps platform that unifies web infrastructure, workflows, and governance for building, hosting, and managing Drupal and WordPress websites at scale. - **Entity Type**: Private (Venture Capital-Backed; Series E) - **Headquarters**: San Francisco, California, United States - **Founded**: 2010 - **Founders**: Josh Koenig, Matt Cheney, David Moffly, and others (early team from the Drupal and WordPress ecosystem) ## Core Business - Primary industry/industries: Web Operations (WebOps) Platform, Managed Web Hosting, Cloud Infrastructure for Content Management Systems (CMS) - Target customers: B2B, primarily serving Enterprise and mid-market organizations, including universities, government agencies, technology companies, and major consumer brands. Also serves digital agencies building and managing client sites. - Mission or purpose statement: To empower teams to build, scale, and deliver exceptional digital experiences by streamlining WebOps, allowing them to focus on creating engaging content rather than managing infrastructure. ## Products & Services - **[Pantheon Platform]**: The core SaaS platform that provides a unified workflow for development, hosting, security, and performance management for Drupal and WordPress sites. It includes features like multidev environments, automated backups, a global CDN, and a serverless CMS architecture. - **[Autopilot]**: An automated governance and update tool that applies security patches, core updates, and plugin updates across a portfolio of websites, reducing manual maintenance and security risks. - **[Global CDN (Content Delivery Network)]**: A high-performance, globally distributed network designed to accelerate page load times and handle massive traffic spikes (over 17 billion monthly page views). - **[Professional Services & Support]**: Includes onboarding, migration services, and 24/7 support for enterprise customers. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed for the last round; previous reports suggested a valuation around $1 billion (unicorn status) after the Series E round. - **Key Metric**: Total Funding: $196.8M raised. - **Notable Investors/Partners**: SoftBank, Foundry Group, Scale Venture Partners, Industry Ventures, Sageview Capital, and others (backers of Heroku, ExactTarget, and SendGrid). Partners with major digital agencies and technology providers. - **Growth Signals**: Hosts over 700,000 websites and serves 2,500+ agency partners. Employs approximately 525 people (as of 2026). Processes over 17 billion monthly page views for its customers. Continues to expand its platform capabilities with AI and serverless features. ## Competitive Advantages - **Single, Integrated Platform**: Unlike competitors that require stitching together separate hosting, security, and workflow tools, Pantheon offers a unified platform for the entire web lifecycle. - **Deep CMS Specialization**: Built exclusively for Drupal and WordPress, offering unparalleled performance and workflow optimizations for these open-source ecosystems. - **Developer-Centric Workflow**: Features like multidev environments and Git-based deployments are designed to appeal to engineering teams, reducing friction between developers and marketers. - **Scale and Reliability**: Proven infrastructure capable of handling massive traffic for major global brands (e.g., Tableau, LA Tourism). ## Strategic Focus - **AI and Automation**: Integrating AI into the platform to automate routine WebOps tasks, including content updates, security patching, and performance optimization. - **Serverless CMS**: Pushing the boundaries of serverless architecture for CMS to improve scalability and reduce hosting costs for customers. - **Enterprise Expansion**: Continuing to win large, complex organizations in regulated industries (education, government, healthcare) that require robust security and compliance features. - **Community Growth**: Deepening its ecosystem of agency partners and open-source contributors to drive platform adoption and innovation. ## Why Work Here - **Culture & Values**: Emphasizes a culture of "teamwork, passion, and customer first." The company is described as having a diverse and passionate team that is "unafraid to think differently." - **Remote/Hybrid Policy**: Supports a flexible employee experience. The San Francisco office is a hub for collaboration, but remote work is embraced. The company has offices in 4 countries. - **Benefits & Perks**: - **Paid Parental Leave**: Up to 8 weeks of paid leave for bonding with a new child. - **Family Planning Support**: Comprehensive coverage including abortive care, travel reimbursements for family planning, and support for the transgender community (gender reassignment services). - **Health & Wellness**: Comprehensive healthcare benefits, mental health coverage, and a monthly book and gym allowance. - **Professional Development**: Access to LinkedIn Learning, company-led training, and leadership forums. - **Giving Back**: Employee donation matching program ($500/year) and team volunteer opportunities. - **Flexible Time-Off**: Encourages work/life balance with a flexible PTO policy. - **Inclusivity**: Active Employee Resource Groups (PRGs) and a stated commitment to diversity and inclusion. - **Engineering Culture**: A focus on building a "world-class WebOps Platform" using modern technologies. Engineers work on challenging problems at scale (billions of monthly page views). ## Sources 1. [pantheon.io](https://pantheon.io/about) 2. [pantheon.io](https://pantheon.io/about/careers) 3. [pantheon.io](https://pantheon.io/about/careers/openings) 4. [cbinsights.com](https://www.cbinsights.com/company/pantheon-systems) 5. [pitchbook.com](https://pitchbook.com/profiles/company/52913-26) ## Other roles at Pantheon Systems, Inc - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-pantheon-systems-inc-united-states-0y6dnfpzgpre) — United States - [Principal Software Engineer, Collaborative Web Platform](https://feeny.ai/job/principal-software-engineer-collaborative-web-platform-pantheon-systems-inc-cehwejpn4b6v) — Canada - [Principal Software Engineer, Collaborative Web Platform](https://feeny.ai/job/principal-software-engineer-collaborative-web-platform-pantheon-systems-inc-1agbn1bzjqrf) — United States - [Sales Engineer](https://feeny.ai/job/sales-engineer-pantheon-systems-inc-united-states-as2qgjgnnmkn) — United States - [Senior Engineering Manager, Customer Runtimes](https://feeny.ai/job/senior-engineering-manager-customer-runtimes-pantheon-systems-inc-canada-0mpdk1t3zmr7) — Canada, United States - [Software Engineer II - Collaborative Web Platform](https://feeny.ai/job/software-engineer-ii-collaborative-web-platform-pantheon-systems-inc-canada-5dfjqw7kd8mg) — Canada - [Business Development Representative](https://feeny.ai/job/business-development-representative-pantheon-systems-inc-united-states-nn3ykr291vg0) — United States - [Staff Product Manager, Monetization & Billing](https://feeny.ai/job/staff-product-manager-monetization-billing-pantheon-systems-inc-united-states-tmq6abtwvbgr) — United States, Canada - [Staff Security Engineer - Security Operations](https://feeny.ai/job/staff-security-engineer-security-operations-pantheon-systems-inc-united-kingdom-gdmb39dkptrb) — United Kingdom - [Staff Software Engineer - Data Platform](https://feeny.ai/job/staff-software-engineer-data-platform-pantheon-systems-inc-canada-v1dgnq5wsjqy) — Canada