---
title: 'Senior Enterprise Customer Success Manager at Handshake'
canonical: 'https://feeny.ai/job/senior-enterprise-customer-success-manager-handshake-new-york-q5m58yt5zhgh'
type: 'job'
last_seen: '2026-10-28'
---

# Senior Enterprise Customer Success Manager at Handshake

- **Company:** [Handshake](https://feeny.ai/companies/handshake)
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.ashbyhq.com/handshake/1045844d-e392-4e27-b810-70b7e71313fc

## Job description

## About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now:

- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
- Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
- Build a massive, fast-growing business with billions in revenue

## About the Role

Reporting to the Senior Manager of Enterprise Customer Success, you’ll be a strategic partner and long-term point of contact for our enterprise employer partners. You’ll help them hit their hiring goals, drive adoption across their recruiting teams, and make sure they see clear value from Handshake. You’ll build strong relationships, learn each customer’s business deeply, and work proactively to maximize their return on investment. Internally, you’ll be the voice of the customer, working with teams across Handshake to advocate for customer needs and find opportunities for growth.

## What You’ll Do

- Own a book of 20-25 enterprise accounts, with accountability for gross retention and expansion
- Partner with Sales to identify, qualify, and close expansion opportunities across products and business units
- Run executive business reviews that connect platform usage to the customer’s hiring outcomes and business priorities
- Build multi-threaded relationships from recruiters and Rec Ops up to TA leadership and executive sponsors
- Use product and usage data to spot adoption gaps and drive enablement that changes recruiter behavior
- Bring structured customer feedback to Product and advocate for roadmap priorities that matter to enterprise accounts

Desired Capabilities

- 5+ years in Customer Success, including 2+ years managing enterprise accounts with direct renewal and expansion accountability
- A track record of retaining at-risk accounts and growing revenue within an existing book
- Strong business acumen: you can translate usage data into an executive narrative about ROI and outcomes
- Executive presence, with exceptional presentation and written communication skills
- An analytical, data-driven approach: you synthesize complex information into clear recommendations for senior stakeholders
- Strong cross-functional collaboration skills, with a bias toward ownership and follow-through
- Comfort using AI tools to work faster and serve customers better

Extra Credit

- Experience in recruiting, talent acquisition, or HR technology, with fluency in how TA teams operate and measure success
- Experience in a high-growth SaaS company
- Familiarity with CS platforms such as Vitally or Gainsight, and with Salesforce

## Perks

Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend 📚 Growth: Learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at [joinhandshake.com/careers](http://joinhandshake.com/careers).

## About Handshake

## Company Overview
- **One-liner**: Handshake is the career network for the AI economy, connecting job seekers with internships, full-time roles, freelance gigs, and AI training work through a three-sided marketplace.
- **Entity Type**: Private (Series F; total funding $434M across 6 rounds)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2014
- **Founders**: Garrett Lord (CEO), Ben Christensen, Scott Ringwelski

## Core Business
- **Primary industry**: Career platform / Job marketplace / AI workforce infrastructure
- **Target customers**: B2C (job seekers, from students to experienced professionals) and B2B (employers including 100% of Fortune 500 and all foundational AI labs; also educational institutions)
- **Mission**: Expand access and improve outcomes for job seekers, helping the workforce stay ahead in the AI economy.

## Products & Services
- **Handshake Core Platform**: A three-sided marketplace connecting 25 million knowledge workers, 1,600+ schools, and 1 million employers. Features dynamic profiles, intelligent job matching, and interactive skill-building.
- **Handshake AI Enterprise**: AI-powered tools for employers and job seekers, including AI-driven matching, safety features, and pay management.
- **AI Trainer Gigs**: Paid, flexible, remote work for individuals to train and evaluate AI models (e.g., AI Evaluation Specialist, up to $40/hr) – no prior AI experience required.
- **Handshake Network**: Community events, career advice, and networking for students, experts, and professionals in AI and other fields.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $434M (6 rounds); annual revenue $56.5M (LinkedIn estimate)
- **Notable Investors/Partners**: Board includes representatives from General Catalyst, Kleiner Perkins, EQT Ventures, True Ventures, and Niantic. Strategic partners include 100% of the Fortune 500 and foundational AI labs.
- **Growth Signals**: Headcount at 5,272 employees (+708.8% YoY per LinkedIn); 1M+ companies on platform; 25M users; expansion into AI trainer gig economy; new roles in HAI (Handshake AI Enterprise) such as Applied AI Engineer, AI Platform Engineer, and Forward Deployed Engineer.

## Competitive Advantages
- **Network effects**: The only three-sided marketplace linking students, employers, and educational institutions at scale.
- **AI-first positioning**: Deep integration of AI into job matching, skill-building, and new freelance training roles – creating a unique ecosystem for the AI economy.
- **Trusted by elite institutions**: 1,600+ partner schools and every Fortune 500 company provides unparalleled reach into early-career talent.

## Strategic Focus
- **AI economy expansion**: Building the “career network for the AI economy” – expanding beyond college students to all knowledge workers, and adding AI training gigs as a new revenue and engagement stream.
- **Product innovation**: Heavy investment in Handshake AI Enterprise (HAI), including AI matching, safety, and pay infrastructure.
- **Global scaling**: Offices in San Francisco, New York, UK, and Bangalore; operating in 32 countries.

## Why Work Here
- **Culture**: Values include “Students first,” “Leave nothing to chance,” “Own the outcome,” “Invent and reinvent,” and “Olympic pace.” Emphasis on ownership, urgency, and constant evolution.
- **Remote/Hybrid policy**: Many roles are based in San Francisco or New York, but some positions (e.g., Trust & Safety Specialist, Support Specialist) are remote in the US. Recent openings show both office and remote options.
- **Benefits**: Health & wellness support, financial support, time off, modern offices with meals, snacks, and social activities. Strong focus on career growth and learning.
- **Career growth**: Rapid headcount growth suggests ample internal mobility; roles range from engineering (ML, AI, data) to customer success, partnerships, and product management.

## Sources
1. [joinhandshake.com/about](https://joinhandshake.com/about/)
2. [joinhandshake.com/careers](https://joinhandshake.com/careers/)
3. [linkedin.com/company/team-handshake](https://www.linkedin.com/company/team-handshake)
4. [joinhandshake.com](https://joinhandshake.com/)

## Other roles at Handshake

- [Strategic Insights Lead](https://feeny.ai/job/strategic-insights-lead-handshake-san-francisco-b22enpvc91qw) — San Francisco, CA
- [Senior Recruiter, India](https://feeny.ai/job/senior-recruiter-india-handshake-india-90f737k03hp3) — India
- [Senior Sales Compensation Analyst](https://feeny.ai/job/senior-sales-compensation-analyst-handshake-san-francisco-hq1nq8rdmvjj) — San Francisco, CA
- [Workplace Experience Coordinator, India (Contract)](https://feeny.ai/job/workplace-experience-coordinator-india-contract-handshake-india-ns5vj37d2txc) — India
- [Manager, Strategic Projects (Safety)](https://feeny.ai/job/manager-strategic-projects-safety-handshake-seattle-bbhcp3bp3txa) — Seattle, WA
- [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-handshake-united-states-1nyc1b80454d) — United States
- [Director of Communications, Careers](https://feeny.ai/job/director-of-communications-careers-handshake-san-francisco-66qa3155e7wg) — San Francisco, CA
- [Senior Software Engineer, Growth](https://feeny.ai/job/senior-software-engineer-growth-handshake-san-francisco-e9xnk0k0mt19) — San Francisco, CA
- [Senior Software Engineer, Coding](https://feeny.ai/job/senior-software-engineer-coding-handshake-india-ywjxwgbv16yw) — India
- [Data Partnerships Representative](https://feeny.ai/job/data-partnerships-representative-handshake-nashville-tacv4vd39520) — Nashville, TN