--- title: 'Senior Enterprise Customer Success Manager - UK at Fastly' canonical: 'https://feeny.ai/job/senior-enterprise-customer-success-manager-uk-fastly-london-m70mm3ctyhfc' type: 'job' last_seen: '2026-10-18' --- # Senior Enterprise Customer Success Manager - UK at Fastly - **Company:** Fastly - **Location:** London, United Kingdom - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-18 - **Apply:** https://www.fastly.com/about/jobs/apply?gh_jid=8280745 ## Job description Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. ## The Role Fastly is looking for a Senior Enterprise Customer Success Manager to join our team in the UK. In this role, you will be a primary driver of our Customer Success Charter, maintaining a laser focus on renewals, retention, and expansion. You will serve as a trusted advisor to a portfolio of Enterprise customers, nurturing relationships from the C-suite down to technical stakeholders. You will be responsible for building high-value account strategies, driving product adoption, and mitigating risk to ensure long-term customer health. Success in this role is measured by your ability to deliver a "net positive" impact on our regional revenue and the measurable value we provide to our customers. ## What You’ll Do - Account Planning & Strategy: Document and execute comprehensive strategy plans within your "node." This includes relationship mapping, identifying revenue opportunities, and driving adoption of our sponsorship programs. - Account Expansion & Lead Gen: Expand executive reach through Executive Business Reviews (EBRs) and value-based reporting. You will map parent-subsidiary accounts to unlock new business units and drive deeper product integration. - Product Adoption: Ensure full adoption of existing and new product introductions by aligning Fastly’s solutions with specific customer priorities and pain points. - Churn Prevention: Act as a trusted advisor to create "sticky" relationships. You will leverage executive relationships to nurture accounts at the decision-maker level and introduce product solutions that proactively close customer gaps. - Customer Renewals: Execute a "give-to-get" renewal strategy to achieve net-positive re-rate percentages. You will negotiate logo rights to enhance brand positioning and manage terms to ensure favorable outcomes for both Fastly and customers mainly across the e-commerce vertical. - Collaboration: Partner closely with Sales, Sales Engineering, and Marketing to provide the "Voice of the Customer" (VOC) feedback, ensuring our product roadmap aligns with regional needs. ## What We’re Looking For - Experience: Proven Account Management and strategic Customer Success experience, ideally within the CDN, PaaS, or Cybersecurity industries. - Strategic Mindset: A track record of driving revenue through up-selling and cross-selling, with the ability to navigate complex "parent-subsidiary" account structures. - Relationship Builder: Confident in managing C-level relationships and running high-impact customer meetings, workshops, and roundtables. This includes a proven track record of navigating complex Enterprise organizations to grow account relationships. - Technical Literacy: A technical background is highly valued; you should be able to align technical concepts with business value and customer goals. - Operational Excellence: Highly organized with a strong attention to detail and strong project management skills. The individual will demonstrate the ability to work autonomously in a fast-paced, remote environment. A self starter mindset. - Communication: Exceptional verbal and written communication skills. - Customer Success: Delight customers by demonstrating responsiveness and ensuring timely responses across account activities. Work Hours & Location - Hours: Core business hours - Location: This position is a hybrid role and open to candidates residing in the following locations: London - Travel: Periodic travel across the UK and Europe is required to engage with customers in person. Fastly is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Why Fastly? - We have a huge impact. Fastly is a small company with a big reach. Not only do[our customers](https://www.fastly.com/customers) have a tremendous user base, but we also support a growing number of[open source projects and initiatives](https://www.fastly.com/open-source/). Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. - We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. - We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at [www.fastly.com/about/careers](http://www.fastly.com/careers). We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @[fastly.com](http://fastly.com) or @[recruiting.fastly.com](http://recruiting.fastly.com) email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. Fastly collects and processes personal data submitted by job applicants in accordance with our[Privacy Policy](https://www.fastly.com/privacy). Please see our[privacy notice for job applicants](https://www.fastly.com/privacy-job-applicants). ## About Fastly ## Company Overview - **One-liner**: Fastly provides a programmable edge cloud platform that enables developers to build, secure, and deliver fast, reliable, and scalable digital experiences. - **Entity Type**: Public (NYSE: FSLY) - **Headquarters**: San Francisco, California, United States - **Founded**: 2011 - **Founders**: Artur Bergman, Simon Wistow ## Core Business - **Primary industry/industries**: Edge Cloud Computing, Content Delivery Network (CDN), Web Application and API Protection (WAAP), Security as a Service, Serverless Computing - **Target customers**: B2B — primarily enterprises and digital-native companies in streaming media, digital publishing, online retail, financial services, SaaS, and online education - **Mission or purpose statement**: Empowering engineers and builders to develop, deliver, and secure modern distributed applications, giving people around the world amazing digital experiences. ## Products & Services - **Edge Cloud Platform**: A fully programmable platform that combines CDN, compute, security, and observability at the network edge. Allows developers to run code closer to users with low latency. - **Compute@Edge**: A serverless compute environment that lets developers run custom logic at the edge without managing servers. - **Next-Gen WAF (Web Application Firewall)**: A highly effective, cloud-native WAF that blocks threats. Fastly has been named a Gartner Peer Insights Customers’ Choice for WAAP seven years in a row (4.8/5 star rating). - **DDoS Protection**: Mitigates distributed denial-of-service attacks at the network edge. - **Bot Mitigation**: Detects and manages bot traffic to protect applications and APIs. - **Image Optimization**: Automatically optimizes images for faster delivery and better user experience. - **Load Balancing**: Distributes traffic across servers for improved reliability and performance. - **Observability**: Real-time analytics and logging for deep visibility into traffic, performance, and security events. - **Network Services**: Includes TLS/SSL management, video streaming optimization, and more. ## Market Standing - **Valuation/Market Cap**: $2.0B (as of recent data) - **Key Metric**: Annual Revenue of $624.0M (2025) - **Notable Investors/Partners**: Fastly is a public company; key leadership includes Kip Compton (CEO), Artur Bergman (CTO), and David Hornik (Chairman). The company is trusted by leading digital innovators globally. - **Growth Signals**: - Employs 942 people (+6.0% YoY, +79 people) - Active job postings: 122 (+29.8% year-over-year) - Operates in 21 countries - Serves over 5 trillion daily requests - Edge network capacity of 578 Tbps - 90% of customers run Next-Gen WAF in blocking mode - 20% average conversion rate improvements for customers - Operates fewer but more powerful POPs (points of presence) globally, with <150 ms latency to 97% of the world's population ## Competitive Advantages - **Fully Programmable Edge**: Unlike legacy CDNs, Fastly’s network is entirely software-defined, allowing instant configuration changes and custom logic at the edge. - **Speed**: On average, 5x faster time to first byte (TTFB) than other CDNs. - **Instant Purge™**: Clears cached content globally in under 150ms, providing real-time control. - **Security Leadership**: Only vendor to be named a Gartner Peer Insights Customers’ Choice for WAAP seven years in a row. - **Predictable Pricing**: No surprise overages, enabling predictable cost management for customers. - **Network Learning Exchange (NLX)**: A proprietary security intelligence system that shares threat data across the network, improving protection for all customers. ## Strategic Focus - **Growth Priorities**: Expanding its edge cloud platform capabilities, deepening security offerings (especially WAAP and DDoS), and growing its enterprise customer base across industries like financial services, ecommerce, and streaming media. - **Product Direction**: Continued investment in Compute@Edge for serverless applications, observability tools, and AI-powered security insights (as seen in the Fastly Network Effect Threat Report). - **Market Expansion**: Operating in 21 countries with a focus on global reach and localized support. ## Why Work Here - **Culture & Values**: Fastly emphasizes "good people," transparency, integrity, curiosity, customer focus, passion, and competitiveness. The culture is described as "ridiculously innovative tech" paired with "seriously big-hearted people." - **Remote/Hybrid Policy**: Offers a hybrid and remote-friendly environment with office locations in San Francisco, New York, London, Tokyo, Singapore, Munich, and many other cities across the US, Europe, and Asia. Many roles are remote within specific countries. - **Perks & Benefits**: - Comprehensive health plans (medical, dental, vision) with mental health resources - 401(k)/retirement plans and Employee Stock Purchase Plan (ESPP) - Generous parental leave and family support - Annual learning and development reimbursements - Employee Resource Groups (ERGs): HOLA, Blackly, WAGE (Women and Gender Equality), FACT (Fastly Asians Coming Together), and Starly (LGBTQIA+) - Regular learning opportunities, workshops, and cultural events - **Engineering Culture**: Fastly is a developer-first company. The engineering team works on cutting-edge edge computing, security, and networking challenges. The tech stack includes Rust, VCL, and other high-performance languages. Engineers have direct impact on a platform serving 5 trillion requests daily. - **Growth Opportunities**: Fastly invests in employee development through learning reimbursements, mentorship from senior staff, and opportunities to attend industry events. ## Sources 1. [fastly.com](https://www.fastly.com/) 2. [fastly.com/about/careers](https://www.fastly.com/about/careers) 3. [fastly.com/about/careers/current-openings](https://www.fastly.com/about/careers/current-openings) 4. 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