---
title: 'Senior Enterprise Customer Success Manager at Workato'
canonical: 'https://feeny.ai/job/senior-enterprise-customer-success-manager-workato-sydney-6e7ftzqmg0xj'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Enterprise Customer Success Manager at Workato

- **Company:** Workato
- **Location:** Sydney, Australia
- **Posted:** 2026-05-28
- **Last confirmed live:** 2026-09-12
- **Apply:** https://www.workato.com/careers?gh_jid=8561575002#open-roles

## Job description

## About Workato

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit [workato.com](https://www.workato.com/).

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment [along with a multitude of benefits](http://www.workato.com/careers) they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

- [Business Insider](https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12) named us an “enterprise startup to bet your career on”

- [Forbes’ Cloud 100](https://www.forbes.com/cloud100/#a57477b5f941) recognized us as one of the top 100 private cloud companies in the world

- [Deloitte Tech Fast 500](https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html) ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

- [Quartz](https://qz.com/work/2053446/the-best-companies-for-working-from-home/) ranked us the #1 best company for remote workers

## Responsibilities

We are growing our Enterprise CS team and looking to add an exceptional Senior Enterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play an integral role in our business as a trusted customer advisor and serve as the customer advocate liaison between customers and internal teams, including Sales, Solution Consulting, Professional Services, Product, and Marketing, among others.

In this role, you will also be responsible to:

- Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the Workato platform, increasing adoption across a variety of business and functional units, ensuring retention and supporting growth. Deliver on ambitious NRR targets
- Develop a strong command of Workato’s unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, our customer use cases/success stories, and our best practices. Leverage the aforementioned knowledge and your technical Workato product expertise to guide the customer on their Enterprise Automation journey.
- Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion. Establish regular touchpoints with the assigned customers per established practices to review progress against strategic business and technical product objectives
- Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivering Customer Objectives reviews, Executive Business reviews, etc. Run workshops , hackathons, trainings etc to increase usage of the product
- Develop a deep understanding of a customer's business, use cases, and desired outcomes to guide them to achieve these via Workato’s product and services. Develop and drive programs to increase usage of the product within the current (landed) group and expand usage to other business groups/functions
- Create customer assets, including a Joint Success Plan, to be leveraged by our sponsors, outlining progress with Workato mapped to their business initiatives, value, deployment plans, etc.
- Monitor customers' achievement of desired outcomes and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders
- Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
- Serve as the primary point of escalation when customer issues arise and effectively prioritize/orchestrate resolution of customer requests or issues
- Develop trusted and collaborative relationships with internal stakeholders and business partners; and champion customers internally to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth
- Professionally manage your book of business and provide periodic and accurate reporting, develop growth and risk mitigation plans, following our playbooks, best practices, and documentation requirement
- Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency

## Requirements

## Qualifications / Experience / Technical Skills

- BS or equivalent education
- 7+ years of professional experience in consulting, customer success, client relationship, or account management roles with a demonstrated track record of increasing adoption, revenue, and retention. . Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$200k to multi-million ARR across the Forbes Global 2000 companies
- Prior experience in driving NRR growth within the customer base,
- Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes
- Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)
- Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations
- Experience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus: People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
- Preference will be given to candidates who:
- Have prior experience as an Account Manager or  CSM in hyper-growth horizontal SaaS/iPaaS companies preferred
- Have prior experience in leading/driving/consulting in Digital Transformation initiatives
- Estimated 25% travel required.

Soft Skills / Personal Characteristics

- Ability to develop an understanding of large complex businesses with many stakeholders
- Comfortable operating with revenue targets
- Strong sense of customer empathy and customer-centricity
- Grit and resilience to manage occasional tough & complex situations
- Excellent interpersonal and communication skills
- Strong problem-solving and analytical thinking
- Project management and storytelling skills
- Entrepreneurial drive and comfort working in ambiguous, quickly changing environments
- A passion for and belief in the power of automation to drive business value
- Project management and storytelling skills
- Have a keen intellectual curiosity, a detailed orientation approach, and possess analytical abilities
- Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers
- Be a self-motivated team player who loves to drive Impact beyond their current role
- Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

(REQ ID: 2790)

## About Workato

## Company Overview
- **One-liner**: Workato is an enterprise orchestration platform that provides an Integration Platform as a Service (iPaaS) and an Enterprise Model Context Protocol (MCP) to make AI agents secure, scalable, and accurate.
- **Entity Type**: Private (Series E; total funding $525M)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2013
- **Founders**: Vijay Tella (CEO & Co-Founder)

## Core Business
- **Primary industry**: Enterprise automation, integration platform as a service (iPaaS), AI agent orchestration
- **Target customers**: B2B, Enterprise (Fortune 500 companies, SMBs), IT, operations, HR, sales, marketing, finance, and product teams
- **Mission or purpose statement**: “To help enterprises realize the true potential of agents by bringing them from the edge of your business to the core.” [workato.com](https://www.workato.com/)

## Products & Services
- **Workato Enterprise MCP**: A platform purpose-built for agentic AI, offering predictable, scalable, and secure orchestration of AI agents across enterprise systems. [workato.com](https://www.workato.com/)
- **Workato GO**: A new AI super app that allows users to search, act, and orchestrate across the enterprise. [workato.com](https://www.workato.com/) / [linkedin.com](https://www.linkedin.com/company/workato)
- **iPaaS (Integration Platform as a Service)**: The core product that connects applications, data sources, and processes, enabling end-to-end automation for functions such as HR, sales, marketing, finance, support, and product. [workato.com](https://www.workato.com/about_us)

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metrics**: Annual Revenue ~$150M (latest estimate); Total Funding $525M (Series D & E, plus earlier rounds). [linkedin.com](https://www.linkedin.com/company/workato)
- **Notable Investors/Partners**: Battery Ventures (led Series E), Altimeter Capital, Insight Partners (led Series D), Storm Ventures, Digital Industry Singapore. [linkedin.com](https://www.linkedin.com/company/workato)
- **Growth Signals**: Trusted by more than 50% of the Fortune 500; 1,087 employees with +3.1% monthly headcount growth; active job postings increasing +22.9% month-over-month; launched Workato GO in June 2025; acquired DeepConverse in March 2025. [linkedin.com](https://www.linkedin.com/company/workato) / [workato.com](https://www.workato.com/)

## Competitive Advantages
- **#1 iPaaS** per Gartner (2026) and recognized as a leader in enterprise integration. [workato.com](https://www.workato.com/)
- **Enterprise MCP** for AI agents, providing a dedicated orchestration layer that makes agents predictable, secure, and scalable – a unique moat in the agentic AI space.
- **Deep ecosystem**: Over 50% of Fortune 500 companies use Workato, indicating strong network effects and enterprise trust.
- **Embedded integration capabilities**: Allows companies to embed Workato’s automation into their own products (embed offering).

## Strategic Focus
- **Agentic AI orchestration**: Positioning as the “trusted orchestration layer for AI agents” with the Enterprise MCP platform.
- **Expansion of AI super app (Workato GO)**: Combining search, action, and orchestration into a single interface for enterprise users.
- **International growth**: Presence in 39 countries, with offices in Palo Alto, San Francisco, Singapore, India, Netherlands, and others. Continued hiring in sales, engineering, and customer success globally.
- **Product innovation**: Investing in AI products (Chief of AI Products role), search/retrieval engineering, and Rust development for performance.

## Why Work Here
- **Culture**: Values include “Act Customer-First”, “Get S#*t Done”, “Raise Our Game”. Emphasis on balance between productivity and wellness. [workato.com/careers](https://www.workato.com/careers)
- **Flexible Working**: Flexible working arrangements, dedicated wellness and recreation time, virtual game nights, fitness sessions. [workato.com/careers](https://www.workato.com/careers)
- **Professional Development**: Training programs, budgets for upskilling, support for individual career ambitions. [workato.com/careers](https://www.workato.com/careers)
- **Benefits**: Health insurance, Employee Assistance Programme (EAP), referral bonuses, stock options. [workato.com/careers](https://www.workato.com/careers)
- **Engineering Culture**: Strong technical roles (Senior Rust Developer, Senior Software Engineer in Search/Retrieval, AI product roles). Average employer rating 4.0/5.0 (423 reviews) with culture rated 3.8, compensation 3.8, career growth 3.6. [linkedin.com](https://www.linkedin.com/company/workato)
- **Global Presence**: Offices in Palo Alto (HQ), San Francisco, Singapore, India, Netherlands, and more – hybrid/remote options available. [workato.com/about_us](https://www.workato.com/about_us)

## Sources
1. [workato.com - About Us](https://www.workato.com/about_us)
2. [workato.com - Careers](https://www.workato.com/careers)
3. [workato.com - Homepage](https://www.workato.com/)
4. [linkedin.com - Company Page](https://www.linkedin.com/company/workato)
5. [job-boards.greenhouse.io - Workato Jobs](https://job-boards.greenhouse.io/workato/jobs/8188971002)

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