---
title: 'Senior Field Service Engineer at Carbon, Inc.'
canonical: 'https://feeny.ai/job/senior-field-service-engineer-carbon-inc-michigan-ebr33rbbny3b'
type: 'job'
last_seen: '2026-10-14'
---

# Senior Field Service Engineer at Carbon, Inc.

- **Company:** Carbon, Inc.
- **Location:** Michigan
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/carbon/jobs/5232255007

## Job description

At Carbon, our mission goes beyond 3D printing.  We are enabling creators everywhere to make what the world needs, right now.  Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions.

Help us change the world and we will help you change yours.

The support team works to ensure that customers love us and love our products. We are accountable for customers’ success and positive experience with Carbon3D. Field Service Engineers work with our Service and Engineering teams to address issues at customer sites. This role reports to the Field Service Engineering Manager.

Location: This is a remote role with frequent travel, based out of a home office preferably in Michigan. We are looking for someone living commutable (driving) distance from Detroit Metropolitan Airport (DTW).

This role is not eligible for current Visa sponsorship or transfer.

Responsibilities:

- Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgrades
- Familiarizing customer of product usage and care
- Develop processes and documentation for standard service actions
- Recognize trends and patterns in field failures and feedback to the development team to drive future designs
- Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place
- Provide support to engineering and manufacturing teams as needed
- Availability for occasional off-hours calls and work
- Ability to travel Internationally

Requirements:

- 5+ years of relevant experience
- BS in engineering field preferred but not required
- Must have hands-on approach
- Ability to read electrical schematic and mechanical drawings
- Excellent verbal and written communication skills
- Strong troubleshooting skills with mechanical/electrical systems
- Strong customer service experience required
- Personal car required
- Passport required

You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

At Carbon, we look at the person holistically and carefully consider a wide range of factors when determining salary. The compensation bracket for this position in Michigan is $82,800 - $124,200 (per year). In order to maintain equitable internal pay practices, we aim to hire new employees near the midpoint of $103,500, taking into account your experience, work location, certifications, and the unique skills you bring to the role.

Carbon also offers to our eligible employees a comprehensive total rewards package that includes equity, benefits, and time off programs. For details on our total rewards package, visit https://www.carbon3d.com/about/life-at-carbon.

#LI-Remote.  #LI-MRWC

By clicking the “APPLY NOW” button and submitting your job application, you agree you have reviewed the complete [Privacy Notice for Employees, Independent Contractors and Job Applicants](https://docs.carbon3d.com/files/legal/carbon-employee-applicant-and-ic-privacy-notice.pdf), which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.

## About Carbon, Inc.

## Company Overview
- **One-liner**: Carbon provides an integrated platform of 3D printing hardware, software, and materials that enables engineers and designers to produce functional end-use parts at scale.
- **Entity Type**: Private
- **Headquarters**: Redwood City, California, United States (with additional offices in Sunnyvale, CA)
- **Founded**: 2013
- **Founders**: Joseph DeSimone, Alex Ermoshkin, Ed Samulski

## Core Business
- **Primary industry**: Additive manufacturing / 3D printing (hardware, software, and materials)
- **Target customers**: B2B – enterprise and industrial organizations across automotive, healthcare, consumer goods, and industrial design
- **Mission**: “To enable creators everywhere to make what the world needs right now.”

## Products & Services
- **[Carbon DLS™ Platform](https://www.carbon3d.com/platform)**: A combination of Digital Light Synthesis (DLS) printers, Design Engine software, and a portfolio of high-performance photopolymer resins. Used for prototyping and production-at-scale.
- **[Carbon Design Engine](https://www.carbon3d.com/platform)**: Computational design software that allows users to create unique geometries tuned to specifications.
- **[Carbon Custom Production Software](https://www.carbon3d.com/platform)**: Enables bespoke designs at any scale.
- **[Carbon Production Network (CPN)](https://www.carbon3d.com/platform)**: A global ecosystem of design firms and contract manufacturers that offer production services using Carbon technology.
- **Industry-specific solutions**: Digital Dentures, Clear Aligners, automotive parts, consumer products (e.g., adidas midsoles), and medical devices.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Annual Revenue – not publicly available; Total Funding – not disclosed in provided sources
- **Notable Investors/Partners**: Not listed in provided sources; key customers include adidas, Ford, and Becton Dickinson ([carbon3d.com](https://www.carbon3d.com/about))
- **Growth Signals**: Hundreds of global organizations use the platform; expansion into healthcare (digital dentures, clear aligners) and automotive; growing production network

## Competitive Advantages
- **Proprietary DLS technology**: Uses light and oxygen to produce parts with end-use mechanical properties and surface finish.
- **Integrated platform**: Hardware, software, and materials are designed to work together, reducing iteration time and enabling production scaling.
- **Broad material portfolio**: Engineering-grade resins that meet industry standards (e.g., medical, automotive).
- **Production network**: Global partner ecosystem that allows customers to scale without owning printers.

## Strategic Focus
- Continue expanding the Carbon Production Network and industry-specific applications (healthcare, automotive, consumer goods).
- Deepen integration of software tools (Design Engine, Custom Production) to enable mass customization.
- Advance materials science to unlock new use cases in end-use production.

## Why Work Here
- **Culture & Values**: Emphasizes diversity, equity, inclusion, and belonging (“Innovate from Diverse Perspectives”). Values include integrity, collaboration, accountability, and ambition ([carbon3d.com/about/life-at-carbon](https://www.carbon3d.com/about/life-at-carbon)).
- **Work Model**: Hybrid – three days per week in the office to foster collaboration; some roles may be fully or partially remote ([carbon3d.com/about/life-at-carbon](https://www.carbon3d.com/about/life-at-carbon)).
- **Benefits**: Comprehensive medical, dental, vision; HSA contributions; mental health resources; family-forming benefits (infertility, adoption, surrogacy); flexible time off with paid holidays and year-end closure; generous paid parental bonding leave; monthly wellness days; fitness/wellness and commuting subsidies ([carbon3d.com/about/life-at-carbon](https://www.carbon3d.com/about/life-at-carbon)).
- **Employee Resource Groups (ERGs)**: Three active ERGs (e.g., for People of Color) that are company-sponsored and focused on inclusion and belonging.
- **Volunteering**: Paid volunteer time (up to 8 hours per quarter) through the “Carbon Cares” initiative.
- **Intern Program**: 10–15 interns each summer with mentor program, social events, and hands-on projects.

## Sources
1. [Carbon – Who We Are](https://www.carbon3d.com/about)
2. [Carbon Homepage](https://www.carbon3d.com/)
3. [Carbon Careers (Greenhouse)](https://job-boards.greenhouse.io/carbon)
4. [Life at Carbon](https://www.carbon3d.com/about/life-at-carbon)
5. [Carbon Platform](https://www.carbon3d.com/platform)

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