--- title: 'Senior Field Service Engineer at Tractian' canonical: 'https://feeny.ai/job/senior-field-service-engineer-tractian-atlanta-z8dpq41f277w' type: 'job' last_seen: '2026-10-27' --- # Senior Field Service Engineer at Tractian - **Company:** Tractian - **Location:** Atlanta, GA - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-21 - **Last confirmed live:** 2026-10-27 - **Apply:** https://jobs.gem.com/tractian-technologies-inc-/am9icG9zdDqn_61SJXn2HmrhkUBBJv4_ ## Job description Customer at Tractian The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. ## What you'll do As a Field Engineer, you will be the face of our company at client locations, responsible for installing our products, providing on-site support, and ensuring their long-term success. You’ll work directly with maintenance technicians, mechanics, electricians, reliability engineers, and plant leadership to install, configure, and successfully implement Tractian’s hardware and software solutions. This is a field-based role for someone who enjoys solving technical problems, working with industrial equipment, and interacting directly with customers. You’ll visit manufacturing and industrial facilities, evaluate equipment, develop installation plans, install sensors and gateways, troubleshoot technical issues, train customers, and ensure projects are completed safely and successfully. FSEs are expected to take ownership of their projects, work independently in the field, and represent Tractian professionally at customer sites. ## Responsibilities - Lead onsite installations and implementations of Tractian’s hardware and software solutions. - Evaluate customer facilities and equipment to develop sensor deployment and installation plans. - Install, configure, and commission vibration sensors, gateways, and related hardware. - Work directly with maintenance, reliability, engineering, operations, and plant leadership teams. - Troubleshoot mechanical, electrical, hardware, software, connectivity, and installation issues. - Independently manage onsite projects and make appropriate technical decisions in the field. - Train customers on Tractian’s technology and implementation best practices. - Build strong relationships with customers and serve as a trusted technical resource. - Coordinate project execution with internal teams, customer stakeholders, contractors, and onsite resources. - Manage installations from initial site assessment through completion. - Document project activities, installations, equipment information, and customer interactions in CRM systems. - Follow customer safety requirements, site procedures, and Tractian installation standards. ## Requirements - Hands-on experience in field service, industrial maintenance, manufacturing, reliability, mechanical, electrical, automation, heavy equipment, or a related technical field. - Experience installing, troubleshooting, maintaining, or servicing industrial equipment or rotating equipment. - Strong mechanical and electrical aptitude with demonstrated problem-solving skills. - Experience working in manufacturing, industrial, or other technical environments. - Ability to interpret technical documentation, equipment manuals, schematics, or installation instructions. - Ability to work independently, manage multiple projects, and make sound technical decisions in the field. - Strong communication and customer-facing skills with the ability to explain technical concepts and train customers. - Ability to comply with customer safety requirements and applicable site procedures. - Proficiency with technical documentation and CRM software. - Ability and willingness to travel 50% throughout North America weekly. Bonus Points - Certifications in electrical, mechanical, or related fields. - Experience with vibration analysis, vibration monitoring, or predictive maintenance. ## Compensation & Benefits - Competitive Compensation - Premium Medical, Dental, and Vision Coverage - Paid Time Off (PTO): 15 Days - 401(k) Retirement Plan - Wellhub Membership - Access a wide range of gyms and training programs. - Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world. ## About Tractian ## Company Overview - **One-liner**: Tractian is an industrial operating system company that combines AI-driven hardware, software, and sensor technology to predict machine failures, eliminate production downtime, and boost operational efficiency for factories worldwide. - **Entity Type**: Private (Series C, $120M raised as of December 2024) - **Headquarters**: Atlanta, Georgia, United States (with a significant hub and co-origin office in São Paulo, Brazil) - **Founded**: 2019 - **Founders**: Igor Marinelli (CEO and Founder) ## Core Business - **Primary industries**: Industrial IoT, Predictive Maintenance, Asset Condition Monitoring, Artificial Intelligence, Manufacturing Software - **Target customers**: B2B, Enterprise, Industrial operators (manufacturing plants, shop floors, maintenance teams) - **Mission**: To eliminate production downtime and elevate human potential in factories worldwide — bridging the gap between humans and machines by making maintenance and reliability a streamlined, cost-efficient advantage. ## Products & Services - **Tractian Asset Condition Monitoring Platform**: An end-to-end software solution that tracks, prioritizes, and acts on machine health data, providing clear priorities, reduced downtime, and higher uptime. - **Industrial-Grade Sensors**: Hardware devices built for accuracy and high-fidelity data collection on machine vibration, temperature, and other condition metrics. - **Industrial Copilot (AI)**: A GPT-based, specialized AI assistant that generates specific, actionable insights tailored to industrial environments, avoiding the context and accuracy issues of generic large language models. - **Assisted Maintenance**: A category pioneered by Tractian, using AI to identify problems on machines and suggest preventive actions, supporting maintenance professionals in real time. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company); raised $120M in Series C in December 2024. - **Key Metric**: Total funding across 7+ rounds includes a $120M Series C (Dec 2024), a BRL 230M Series B (Aug 2023), and earlier seed rounds; annual revenue not publicly available (reported as $5M by a third-party aggregator, but considered a low estimate not confirmed by the company). - **Notable Investors/Partners**: Investor names not fully listed in public sources, but the Series C round included 4 investors and the Series B had 8 investors; the company has raised from multiple funds across its history. - **Growth Signals**: - Headcount grew 51.4% YoY to 405 employees (with 287 net-new hires) - Ranked #24 Fastest-Growing Company in North America - 126 active job openings at time of research - 110,000+ LinkedIn followers, growing 20.1% yearly - Customers' operations generate over 5% of global industrial GDP - Clients see 6–12x ROI, with an average of $6,000 saved per monitored machine annually ## Competitive Advantages - **Only end-to-end platform** in the market that combines hardware sensors, software, and AI to prevent machine failures and protect production. - **Specialized AI for industry**: Unlike generic LLMs, Tractian’s Industrial Copilot is trained/contextualized for industrial environments, providing precise, accurate, and actionable insights. - **First-mover category leadership**: Pioneered the "Assisted Maintenance" category and is recognized as a leader in IoT and Asset Management. - **Deep industry expertise**: Built by and staffed with people who understand shop-floor challenges, ensuring the product is practical and adopted by frontline workers. ## Strategic Focus - Scaling its position as the **Industrial Copilot** — moving beyond predictive maintenance to a broader AI-driven operational copilot that drives direct ROI. - Expanding global footprint across North America, South America, and Europe (with existing offices in Atlanta, São Paulo, Germany, and Spain). - Growing engineering, data, and go-to-market teams to accelerate product development and market penetration. - Continuing to digitize the largely undigitized industrial sector, enabling AI-driven optimization for manufacturing plants of all sizes. ## Why Work Here - **Meaningful work**: Directly empower the industrial and frontline workers who keep the global economy moving. - **High-growth environment**: 51%+ yearly headcount growth and strong external recognition make this a fast-moving, high-visibility place to build a career. - **Engineering culture**: Hardware developers, data scientists, and software engineers build cutting-edge technology from scratch on complex, hard-to-solve problems. - **Values ("Blue Caps")**: Customer obsession, transparency, ownership, demanding-and-supportive leadership, and uncompromising quality. - **Flexibility**: Work types include Remote, Hybrid, and On-site roles, depending on position and location. - **Compensation & culture**: Employee reviews show a 4.0/5.0 overall rating, with strong marks for compensation (4.5) and career development (4.1). - **Open technical roles**: Actively hiring for Analytics Engineer, Senior Data Engineer, Senior Frontend Software Engineer, and more. ## Sources 1. [tractian.com/en/about](https://tractian.com/en/about) 2. [tractian.com/en](https://tractian.com/en) 3. [careers.tractian.com](https://careers.tractian.com/) 4. [linkedin.com/company/tractian](https://www.linkedin.com/company/tractian) 5. 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