---
title: 'Senior Field Support Technician / Deputy Lead at Computer World Services'
canonical: 'https://feeny.ai/job/senior-field-support-technician-deputy-lead-computer-world-services-north-84kp4j7vb4yy'
type: 'job'
last_seen: '2026-11-01'
---

# Senior Field Support Technician / Deputy Lead at Computer World Services

- **Company:** Computer World Services
- **Location:** North Chicago, IL
- **Compensation:** $100k–$130k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.lever.co/cwsc/16f86032-21be-442c-a50a-88c4e0d92efb

## Job description

Computer World Services, Corp. (CWS) seeks a Senior Field Support Technician / Deputy Lead to provide advanced troubleshooting, hands-on technical support, and field-team leadership for the USMEPCOM ENLIST program, supporting remote locations, network connectivity, telecommunications, structured cabling, end-user devices, equipment installations, MEPS relocations, and outage recovery. The Senior Field Support Technician / Deputy Lead coordinates technicians during assigned incidents, guides complex installations and recovery activities, and serves as acting Field Operations Lead when the Lead is unavailable, working closely with the Outage Response Team, Service Desk, engineers, Government personnel, local IT service providers, carriers, and vendors.

## Key Tasks & Responsibilities

- Provide advanced remote and on-site troubleshooting for network, telecommunications, cabling, hardware, software, end-user device, and connectivity incidents.
- Serve as primary deputy to the Field Operations Lead; assign work, clarify priorities, monitor progress, and provide hands-on leadership to technicians during incidents, installations, refreshes, cutovers, and site moves.
- Support 24/7/365 outage response through on-call coverage; triage outage notifications and respond within contractual timeframes.
- Support Severity (SEV) 1 and SEV 2 incidents by coordinating technicians, maintaining incident timelines, and providing timely status to incident leadership.
- Coordinate with the Service Desk, engineering teams, local IT service providers, carriers, utilities, and vendors; implement approved workarounds and verify restoration with site personnel.
- Collect logs, test results, photographs, and other evidence for root-cause analysis and incident reporting.
- Troubleshoot LAN, WAN, internet, VPN, circuit, router, switch, firewall, Recruiting Services Network, NIPR, and cloud-connectivity issues.
- Configure, install, test, and replace laptops, desktops, thin/zero clients, network and telecommunications equipment, VoIP devices, and peripherals, ensuring secure configuration before network connection.
- Perform and oversee copper and fiber cabling, patch-panel changes, rack maintenance, cable testing, and labeling; support site surveys and MEPS equipment relocations.
- Support COOP exercises and activations, equipment refreshes, backup restoration, and disaster-recovery activities when assigned.
- Maintain site inventories, configuration records, as-built diagrams, and rack layouts; develop field guides and SOPs and review completed field-work documentation.
- Mentor technicians, identify recurring problems, and provide field-support metrics, risks, issues, and corrective actions for program reporting.

Education & Experience

Required:

- Bachelor’s degree in Information Technology, Networking, Computer Science, or a related field, or equivalent professional experience where permitted by the labor category.
- Minimum of six (6) years of experience supporting enterprise IT operations, field services, network connectivity, telecommunications, cabling, or related infrastructure.
- Advanced troubleshooting experience and experience coordinating technicians or leading hands-on work during incidents, installations, cutovers, or outage recovery.
- Experience supporting remote users or geographically dispersed locations, and ability to work from technical diagrams, rack layouts, cabling documentation, and recovery procedures.
- Strong written and verbal communication skills, including the ability to provide clear technical direction and accurate documentation during incidents.

Preferred:

- Experience supporting federal or DoD enterprise IT environments as a technical, shift, team, or deputy lead.
- Experience supporting SEV 1 and SEV 2 incidents in a 24/7 environment using ServiceNow or another ITSM platform.
- Hands-on experience installing, terminating, testing, and troubleshooting copper and fiber-optic cabling.
- Experience supporting routers, switches, circuits, firewalls, VPNs, wireless, VoIP, and remote-network connections.
- Experience with COOP exercises, site surveys, technology refreshes, or facility relocations, and familiarity with DISA STIGs.

Certifications

- Required: Ability to meet applicable DoDM 8140.03 qualification requirements for the assigned work role.
- Preferred: CCNA, CompTIA Network+, ITIL 4 Foundation, BICSI cabling or telecommunications certification, CompTIA Security+, or another certification aligned with the assigned DoDM 8140.03 work role.

Security Clearance

- Active Secret clearance or higher is required.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

Work Environment / Travel:

- Remote position; Chicago, IL–area candidates preferred.
- Travel and on-site support at USMEPCOM Headquarters, MEPS, Remote Processing Substations, COOP sites, and other locations may be required.
- Participation in on-call and after-hours support rotations is required.

Administrative Notes:

Period of Performance: March 1, 2027 – February 28, 2033

Contract Start Date: March 1, 2027

Note: By applying to this position, the candidate acknowledges and consents to having their resume included in an active competitive Government contract bid.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.

## About Computer World Services

## Company Overview
- **One-liner**: Computer World Services Corp. (CWS) is a privately held IT services provider that delivers enterprise-wide solutions, digital transformation, and cybersecurity support to U.S. Defense and Civilian federal agencies.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Washington, D.C., USA (also has offices in Fairview Heights, IL; Falls Church, VA; St. Louis, MO; and Scott AFB, IL)
- **Founded**: 1990
- **Founders**: Frank Hameed (President and CEO)

## Core Business
- Primary industry/industries: Information Technology (IT) services, federal government contracting, cybersecurity, digital transformation.
- Target customers: U.S. federal government (Defense and Civilian agencies) – strictly B2G (Business-to-Government).
- Mission or purpose statement: Not explicitly stated, but the company emphasizes delivering “quality, value, and technological innovation” with a commitment to integrity and excellence in service delivery.

## Products & Services
- **Enterprise IT Solutions**: Full lifecycle IT support including network operations, systems administration, help desk, and infrastructure management.
- **Cybersecurity Services**: Cybersecurity operations, CSSP (Cybersecurity Service Provider) engineering and team leadership, threat monitoring, and compliance.
- **Digital Transformation & Process Optimization**: Modernization of legacy systems, cloud migration, and business process re-engineering for federal clients.
- **DevSecOps**: Integration of security into development and operations pipelines, including software development and application/web support.

All offerings are delivered as services (IT services, managed services, consulting) rather than SaaS or hardware products.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total employees: ~400 (as of latest data). Revenue not publicly available.
- **Notable Investors/Partners**: No external investors listed; the company was founded organically by Frank Hameed. Key partners are federal agencies (DoD, civilian departments).
- **Growth Signals**: Talent footprint has expanded across 19 states and 140 cities. The company supports 100% remote and hybrid work models. Consistently high ratings in federal programs.

## Competitive Advantages
- **30+ Years of Federal Experience**: Deep understanding of government contracting, compliance, and security requirements.
- **Proven Track Record**: Recognized for consistent performance and high ratings in federal programs (e.g., past performance ratings).
- **Flexible Workforce**: Ability to deploy talent across CONUS and OCONUS, with a mix of on-site, hybrid, and remote roles.
- **Employee-Focused Benefits**: Competitive benefits package (see below) and a culture that supports work-life balance.

## Strategic Focus
- **Current Priorities**: Continue serving Defense and Civilian federal customers by expanding IT, cybersecurity, and digital transformation capabilities. Leverage a remote/hybrid talent model to attract skilled professionals nationwide.
- **Direction for Growth**: Likely organic growth through contract wins and recompete wins; no indication of M&A or external funding.

## Why Work Here
- **Culture Highlights**: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence.
- **Remote/Hybrid/Office Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.).
- **Notable Perks & Benefits** (from [cwsc.com/employee-benefits](https://cwsc.com/employee-benefits/)):
  - Medical, dental, and vision plans (United Healthcare)
  - 15 days PTO accrued from day one + 11 company holidays
  - Tuition reimbursement up to $5,000 per year
  - 401(k) with 4% company match (Safe Harbor, 100% vested immediately)
  - Short & long-term disability (100% employer-paid)
  - Company-paid basic life and AD&D insurance
  - Flexible spending accounts (FSA) and Health Savings Accounts (HSA)
  - Commuter benefits (pre-tax transit and parking)
  - Employee Assistance Program
  - Generous parental leave (from Built In)
- **Engineering Culture**: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement.

## Sources
1. [cwsc.com – Home](https://cwsc.com/)
2. [cwsc.com – Careers](https://cwsc.com/careers/)
3. [cwsc.com – Employee Benefits](https://cwsc.com/employee-benefits/)
4. [jobs.lever.co/cwsc – Current Openings](https://jobs.lever.co/cwsc)
5. [builtin.com – Computer World Services Corp. Profile](https://builtin.com/company/computer-world-services-corp)

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