---
title: 'Senior Five9 Telephony Admin at Inizio Medical'
canonical: 'https://feeny.ai/job/senior-five9-telephony-admin-inizio-medical-manila-awgqse51shf5'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Five9 Telephony Admin at Inizio Medical

- **Company:** Inizio Medical
- **Location:** Manila, Philippines
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/iniziomedical/jobs/8067410

## Job description

Job Purpose/Overview:

The Senior Five9 Telephony Administrator serves as the primary regional technical resource responsible for administering, configuring, supporting, and enhancing the Five9 cloud contact center platform across the JAPAC region. This role partners closely with U.S.-based Information Technology, Contact Center Operations, and business stakeholders to ensure reliable telephony services, operational excellence, system availability, and continuous improvement. The role requires strong technical expertise, excellent English communication skills, and the ability to work independently while supporting global business operations across multiple time zones.

Job Duties & Responsibilities:

- Administer, configure, and maintain the Five9 cloud contact center platform
- Provide day-to-day technical support for end users, including agents, supervisors, and business users
- Build, test, and maintain IVR and IVA call flows using Five9 Studio and related tools
- Configure call routing, skills, queues, agents, campaigns, and reporting within Five9
- Develop and maintain automation, integrations, and custom logic
- Support and troubleshoot Windows-based laptops used by remote agents and staff
- Collaborate with IT, business, and operations teams while also managing tasks independently
- Monitor platform performance, voice quality, and system health to ensure high availability
- Maintain documentation for call flows, configurations, and operational procedures
- Serve as the primary regional subject matter expert for Five9 and telephony-related technologies.
- Recommend improvements to platform architecture, automation, operational processes, and user experience.
- Lead troubleshooting efforts and coordinate with Five9 support and third-party vendors when required.
- Ability to effectively communicate technical concepts to U.S.-based business and technical stakeholders.

Technical Requirements & Qualifications:

- 5+ years of hands-on experience administering the Five9 cloud contact center platform
- Experience designing, building, and maintaining IVR and IVA solutions using Five9 Studio
- Strong understanding of telephony concepts including SIP, call routing, IVR design, voice quality monitoring, contact center reporting, and troubleshooting
- Experience developing automations and integrations using PowerShell, JavaScript (JScript), Power Automate, and Power Apps
- Experience supporting remote call center agents and distributed workforces
- Strong troubleshooting skills across cloud telephony, networking, endpoint devices, and contact center technologies
- Experience working with Five9 support and third-party vendors to resolve technical issues

Requirements & Qualifications:

- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and relevant work experience.
- Excellent verbal and written English communication skills, including the ability to communicate clearly and professionally with healthcare professionals, patients, caregivers, and consumers.
- Proficiency using Microsoft Office applications, web-based systems, and data entry platforms.
- Experience supporting global or geographically dispersed teams
- Demonstrated ability to work independently as the primary regional technical resource
- Proven ability to prioritize competing demands and make sound technical decisions with minimal supervision
- Strong sense of ownership and accountability for operational stability and service delivery.
- Methodical and organized in approach to tasks
- Able to maintain consistency and quality through process discipline
- Critical thinking and creative problem-solving abilities
- Flexibility to adapt to shifting priorities in a dynamic training environment
- Adhere to all company policies, Standard Operating Procedures (SOPs), information security requirements, and applicable regulatory requirements.
- Ability and willingness to work schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidays, as required.

Preferred Qualifications:

- Five9 certifications
- Experience integrating Five9 with Microsoft 365, Salesforce, Veeva, or other CRM platforms
- Experience with APIs and system integrations
- Experience supporting global contact center operations

Leadership Responsibilities

- Understands how own contribution contributes to results
- Understands what the organization delivers and our position within a global context
- Builds a network of useful contacts to help get things done more efficiently
- Is proactive and anticipatory with solutions to problems in the business
- Seeks to stretch own capability, willing to operate outside of comfort zone

Physical Requirements:

- Ability to lift, carry and otherwise move up to 25 pounds
- Ability to sit, stand or walk for various lengths of time throughout the day
- Ability to communicate effectively with clients and co-workers
- Ability to proficiently operate computer hardware and software on a daily basis
- Ability to effectively operate computers, telephony systems, standard office equipment, and business applications.
- Ability to work remotely in a secure work environment and, where required, travel for business purposes.

Job Levels:

- N/A or Not Listed

Our Leadership Commitments:

The Commitments are promises that our senior leaders are making about how we will behave; how we will interact with the people around us, and the kind of culture we want to work together to create:

## Equal Employment Opportunity

Inizio Engage is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, business needs, and job requirements. We are committed to maintaining a workplace free from unlawful discrimination, harassment, and retaliation in accordance with applicable laws in the Philippines and other applicable jurisdictions.

Workplace Accommodation

Inizio Engage is committed to providing reasonable accommodation to qualified applicants and employees with disabilities in accordance with applicable laws in the Philippines and company policy. Accommodation requests will be considered on a case-by-case basis. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

## About Inizio Medical

## Company Overview
- **One-liner**: Inizio Medical is a global medical communications conglomerate that combines three top-tier agencies and a specialist transformation unit to deliver science-first content, data analytics, and AI-powered solutions to the healthcare industry.
- **Entity Type**: Private (division of Inizio, a privately held group)
- **Headquarters**: Not publicly specified; global presence with major hubs in the United States, United Kingdom, Europe, Asia Pacific, and South Africa [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)
- **Founded**: Exact year not publicly available; the Inizio group was formed circa 2022, bringing together legacy agencies with decades of history.
- **Founders**: Not publicly disclosed; leadership includes Global CEO Dan Bridges and Global President Elaine Ferguson [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)

## Core Business
- **Primary industry/industries**: Medical communications, medical affairs consulting, healthcare analytics, and AI-driven medical transformation.
- **Target customers**: Biotech and pharmaceutical companies (B2B / enterprise), particularly their medical affairs, regulatory, and commercial teams.
- **Mission or purpose statement**: “Accelerating scientific understanding to drive better health outcomes” and “changing how the world engages with science, ensuring more patients get the medicines they need, faster.” [inizio.com](https://inizio.com/our-businesses/medical/) [inizio.com](https://inizio.com/our-businesses/medical/careers/)

## Products & Services
- **Ashfield MedComms**: Full-service medical communications agency focusing on publications, medical education, and omnichannel engagement. Over 830 specialists. [inizio.com](https://inizio.com/our-businesses/medical/)
- **Nucleus Global**: Global medical strategy agency with 950+ experts; known for science-first, creative communications in medical affairs and patient engagement. [inizio.com](https://inizio.com/our-businesses/medical/)
- **ApotheCom**: Evidence-driven medical strategy agency with 250+ scientists, strategists, and creatives; emphasizes data and analytics to tell scientific stories. [inizio.com](https://inizio.com/our-businesses/medical/)
- **MEDiSTRAVA**: Medical excellence and transformation agency offering consulting, data analytics, integrated evidence generation, and proprietary AI tools. [inizio.com](https://inizio.com/our-businesses/medical/)
- **iON AI™ Platform**: A proprietary AI platform designed to revolutionise Medical Affairs. [inizio.com](https://inizio.com/our-businesses/medical/)
- **Core service suites**: Actionable analytics & insights, clinical trial optimization, launch excellence, patient engagement, value & access, continuing and independent medical education, technology and digital solutions. [inizio.com](https://inizio.com/our-businesses/medical/what-we-do/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Inizio (parent) has 10,500 experts across 35 countries covering all major health and life-sciences markets. Inizio Medical is a significant part of that workforce. [inizio.com](https://inizio.com/our-businesses/medical/careers/)
- **Notable Investors/Partners**: Not publicly available. The group is part of Inizio, which itself was formed from the combination of Ashfield (part of UDG Healthcare) and other agencies; UDG was acquired by Clayton, Dubilier & Rice in 2021. CD&R is likely a major backer.
- **Growth Signals**: Multiple industry awards (e.g., 2024 Medical Education Agency of the Year, 2024 Excellence in Medical Affairs – Transformation, 2025 Excellence in Professional Education Programmes). Expansion into South Africa and Asia Pacific highlighted. Development of proprietary AI platform (iON) signals investment in technology. [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)

## Competitive Advantages
- **Scale & legacy**: Combines three of the world’s most recognized medcomms agencies under one roof, giving clients access to 2,000+ scientists, strategists, and creatives focused on medical communications.
- **Science-first ethos**: Strong emphasis on scientific rigor and deep therapeutic expertise, differentiating from generalist marketing agencies.
- **Proprietary AI**: The iON AI™ platform is specifically built for Medical Affairs, offering a technological moat.
- **Integrated services**: Ability to cover the full drug development and commercialization lifecycle – from data generation and evidence synthesis to stakeholder engagement and education.
- **Global footprint**: 35-country presence ensures local market knowledge combined with global scale.

## Strategic Focus
- **Define the future of medical in drug development**: The company explicitly aims to lead the transformation of Medical Affairs through AI, analytics, and integrated evidence generation.
- **Tech-enabled solutions**: Continued investment in AI and digital tools (e.g., iON AI platform, actionable analytics) to complement traditional medcomms services.
- **Growth in new markets**: Expansion in Asia Pacific and South Africa indicates geographic diversification.
- **Talent development**: Heavy investment in learning (e.g., the *allegro.* accelerated development program) to attract and retain top scientific and client-service talent.

## Why Work Here
- **Culture**: Described as a global community that “values kindness, support, flexibility, and the freedom to experiment.” Emphasis on “we have each other’s backs” and authenticity. [inizio.com](https://inizio.com/our-businesses/medical/careers/)
- **Learning & growth**: *allegro.* program provides structured training and mentoring for medical writing and client services staff, from entry-level to senior positions. Unmatched exposure to complex projects with top pharma clients. [inizio.com](https://inizio.com/our-businesses/medical/careers/)
- **Remote/hybrid policy**: Not explicitly stated on the website, but flexibility is mentioned as a core value; likely a hybrid model given global office footprint.
- **Impactful work**: Employees contribute to bringing new medicines to patients faster, working with “the world’s leading healthcare businesses” on critical medical affairs challenges.
- **Global mobility**: Presence in 35 countries offers potential for international assignments or relocation within hubs in US, UK, Europe, APAC, and South Africa. [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)
- **Awards & recognition**: Named one of the Top 10 Agencies (2023), 2024 Agency of the Year, and multiple Excellence awards in Medical Affairs – signaling a respected and growing organization. [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)
- **Recruitment integrity**: The company proactively warns candidates about phishing/scam attempts, emphasizing that they never ask for bank details or upfront payments. [inizio.com](https://inizio.com/our-businesses/medical/careers/)

## Sources
1. [inizio.com – Inizio Medical overview](https://inizio.com/our-businesses/medical/)
2. [inizio.com – Careers at Inizio Medical](https://inizio.com/our-businesses/medical/careers/)
3. [inizio.com – About Inizio Medical (Who We Are)](https://inizio.com/our-businesses/medical/who-we-are/)
4. [inizio.com – What We Do (Services)](https://inizio.com/our-businesses/medical/what-we-do/)

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