---
title: 'Senior Forward Deployed Engineer (FDE), Strategic Accounts at Deepgram'
canonical: 'https://feeny.ai/job/senior-forward-deployed-engineer-fde-strategic-accounts-deepgram-new-york-g66c10a7xrb5'
type: 'job'
last_seen: '2026-09-06'
---

# Senior Forward Deployed Engineer (FDE), Strategic Accounts at Deepgram

- **Company:** Deepgram
- **Location:** New York, NY
- **Compensation:** $197k–$246k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/deepgram/1645ceac-3ef9-45ba-8386-49c7c43b14f0

## Job description

## COMPANY OVERVIEW

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

## COMPANY OPERATING RHYTHM

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

## OPPORTUNITY:

Enterprise restaurant deployments are where voice AI meets the messiness of the real world: legacy systems, high transaction volumes, operational edge cases, and technology that has to work reliably during the busiest moments of the day.

In this role, you will embed with leading restaurant brands and technology partners to make those deployments successful. You will learn how their systems work, design the integration path, write code, troubleshoot production issues, and adapt Deepgram’s platform to the constraints of live restaurant operations. You will work directly with customer engineering teams and business leaders, owning the technical path from early discovery through go-live and optimization.

Your impact will extend beyond any single customer. You will identify patterns across deployments, translate field learnings into product improvements, and build the tools, reference architectures, and playbooks that help the team deploy faster and more reliably across large restaurant fleets.

This role is for an engineer who wants direct ownership of customer outcomes and enjoys turning complex, ambiguous deployments into repeatable systems. The goal is simple: make every Deepgram for Restaurants deployment feel effortless to the customer and deliver measurable value from day one.

## LOCATION:

This role is based in New York City or San Francisco, where many of our customers and partners are located. Being close to them helps us move quickly and stay connected to their needs.

This role also includes occasional travel to meet with customers, support sales engagements, and participate in key onsite interactions.

## WHAT YOU’LL OWN:

- Customer engineering partnership: Embed with customer engineering teams as a trusted technical peer. Lead technical discovery and solutioning for prospects and customers.
- Technical integration and deployment: Own the end-to-end technical implementation of Deepgram’s voice AI platform for enterprise customers — from scoping and architecture through go-live and optimization.
- Configuration and customization: Adapt and configure Deepgram’s platform to meet each customer’s unique operational requirements — menu structures, ordering flows, POS integrations, edge cases, and everything in between.
- Production excellence: Monitor, troubleshoot, and resolve technical issues in live deployments. Serve as an escalation point for complex technical issues when necessary.
- Deployment infrastructure leadership: Codify patterns into tools, playbooks, reference architectures, and building blocks the broader team can use for other deployments and customers.
- Feedback loop to product and engineering: Translate real-world deployment challenges into actionable requirements for Deepgram’s product and engineering teams. You are the voice of the customer inside the building.

YOU’LL LOVE THIS ROLE IF YOU:

- You are hands-on. You write code, read logs, and ship fixes — you don’t just coordinate. When a customer has a technical problem, you roll up your sleeves and solve it.
- You operate with extreme ownership and urgency. You treat every customer deployment as if your name is on the product.
- You partner closely with Sales, Product, and Engineering, but you are just as comfortable on a customer’s Slack channel walking their team through an API integration.

IT’S IMPORTANT TO US THAT YOU HAVE:

- Technical depth: You are an excellent software engineer. You are comfortable working across APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks. You use AI coding tools to move fast and multiply your output.
- Customer obsession: Deep, personal commitment to your customers’ technical success. You take their problems home with you. You are not satisfied until the deployment is bulletproof.
- High slope: Learns fast, adapts quickly, and stays effective in ambiguity without needing constant structure. You figure things out and move forward. You are excited to get your hands dirty solving gritty technical problems over sexy ones.
- Communication and trust: Able to build deep credibility with both technical and non-technical stakeholders on the customer side. You are calm under pressure and relentlessly reliable.

IT WOULD BE GREAT IF YOU HAD:

- Experience with voice AI, speech-to-text, NLP, or conversational AI systems.
- Previous early-stage startup or founder-led environment experience — you thrive in environments where you wear many hats and build from zero.
- Previous experience embedded within a large enterprise customer’s product deployment.

Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com http://deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com.

## About Deepgram

## Company Overview
- **One-liner**: Deepgram is a foundational AI company building real-time voice AI infrastructure for developers and enterprises to power speech-to-text, text-to-speech, and voice agent applications.
- **Entity Type**: Private (Series C, Unicorn status)
- **Headquarters**: San Francisco, California, USA (remote-first, distributed across 20+ states and 5+ countries)
- **Founded**: 2015
- **Founders**: Scott Stephenson (CEO), Adam Sypniewski, Noah Shutty

## Core Business
- **Primary industry**: Voice AI / Artificial Intelligence / Speech Recognition
- **Target customers**: Developers, product teams, enterprises, and platforms embedding voice AI (B2B, B2D)
- **Mission statement**: To transform the way humans interact with machines by unlocking the productivity of the world through voice technology

## Products & Services
- **Speech-to-Text (STT)**: Real-time and batch transcription with models like Nova-3 (world’s most accurate real-time STT) and Flux Multilingual (first conversational STT in 10 languages). Available via cloud or self-hosted. [deepgram.com](https://deepgram.com/)
- **Text-to-Speech (TTS)**: Aura-2, professional-grade enterprise TTS for natural voice output. [deepgram.com](https://deepgram.com/)
- **Voice Agent API**: A unified API that combines STT, TTS, and LLM orchestration into a single endpoint, reducing complexity, latency, and cost for building conversational AI agents. [deepgram.com](https://deepgram.com/)
- **Custom Models**: Ability to train custom speech models for unique use cases and domain-specific vocabulary. [deepgram.com](https://deepgram.com/)
- **Saga (Voice OS)**: An operating system for voice applications, announced as a platform-level offering. [linkedin.com](https://www.linkedin.com/company/deepgram)
- **Deepgram for Restaurants**: Vertical solution for drive-thru and restaurant voice ordering (95%+ containment), powered by the acquisition of OfOne. [linkedin.com](https://www.linkedin.com/company/deepgram)

## Market Standing
- **Valuation**: $1.3 billion unicorn status (as of Series C in 2024) [deepgram.com](https://deepgram.com/about)
- **Key Metric**: $130 million in Series C funding (total raised: ~$202M+ including $72M Series B) [deepgram.com](https://deepgram.com/about)
- **Notable Investors/Partners**: Y Combinator, NVIDIA (proud partner), with Series C led by prominent venture firms [ycombinator.com](https://www.ycombinator.com/companies/deepgram)
- **Growth Signals**: Processed 50,000+ years of audio and 1 trillion+ words; trusted by 200,000+ developers and 1,300+ organizations; acquired OfOne for restaurant voice AI; launched Flux Multilingual, Nova-3, Aura-2, and Saga in rapid succession [linkedin.com](https://www.linkedin.com/company/deepgram)

## Competitive Advantages
- **Foundational AI moat**: Deepgram is a research-driven company that builds its own end-to-end deep learning models (not wrappers), giving them control over accuracy, latency, and cost.
- **Unified API advantage**: A single Voice Agent API that replaces the need to stitch together separate STT, TTS, and LLM components—reducing complexity and latency.
- **Scale and experience**: The most experienced voice AI platform in the world, having processed the largest volume of voice data (50,000+ years of audio).
- **Enterprise-grade reliability**: Offers on-premise/self-hosted deployment options for compliance-heavy industries (healthcare, finance, legal).
- **NVIDIA partnership**: Access to scalable GPU infrastructure for training and inference, differentiating them from competitors.

## Strategic Focus
- **Voice AI Economy leadership**: Positioning Deepgram as the infrastructure layer for the emerging "trillion-dollar Voice AI economy."
- **Multilingual expansion**: Launching Flux Multilingual to capture global markets beyond English.
- **Vertical industry penetration**: Moving beyond horizontal API into vertical solutions (restaurants via OfOne acquisition, medical transcription).
- **Agentic AI**: Doubling down on Voice Agent API and autonomous voice agents as the next growth vector.
- **Platform expansion**: Building Saga (Voice OS) to become the operating system for all voice applications.

## Why Work Here
- **Remote-first culture**: Deepgram is a remote-first company with employees across 20+ states in the US and 5+ countries. They offer freedom and flexibility to work from anywhere. [deepgram.com](https://deepgram.com/careers)
- **Strong benefits package**: Medical, dental, vision insurance; mental health support; unlimited PTO; 12 paid US holidays; parental leave; 401(k) with company match; wellness stipend; learning/education stipend; quarterly productivity stipend; one-time office upgrade stipend. [deepgram.com](https://deepgram.com/careers)
- **Inclusive environment**: Active Employee Resource Groups (ERGs) and a stated commitment to "every voice, heard and understood." [deepgram.com](https://deepgram.com/careers)
- **Annual offsites**: While remote-first, the company convenes annually for in-person offsites to foster collaboration and connection. [deepgram.com](https://deepgram.com/careers)
- **Engineering culture**: Values include "be curious," "grow together," "do the right thing," "think smart, act fast," and "put the customer first." The culture is described as self-motivated, positive, passionate, and competitive. [deepgram.com](https://deepgram.com/careers)
- **Research-driven environment**: Deepgram was founded by physicists and maintains a strong research team (Research Scientist, Research Engineer roles), offering the chance to work on cutting-edge AI. [ycombinator.com](https://www.ycombinator.com/companies/deepgram)
- **Salary transparency**: Publicly lists salary ranges for roles (e.g., Research Scientist $150K-$250K, SDR $50K-$60K), indicating compensation transparency. [ycombinator.com](https://www.ycombinator.com/companies/deepgram)

## Sources
1. [deepgram.com - Careers Page](https://deepgram.com/careers)
2. [deepgram.com - Product Page](https://deepgram.com/)
3. [deepgram.com - About Page](https://deepgram.com/about)
4. [ycombinator.com - Deepgram Profile](https://www.ycombinator.com/companies/deepgram)
5. [linkedin.com - Deepgram Company Page](https://www.linkedin.com/company/deepgram)

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