---
title: 'Senior Forward Deployed Engineer at Liberate'
canonical: 'https://feeny.ai/job/senior-forward-deployed-engineer-liberate-san-francisco-x16zsq2fyhkx'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Forward Deployed Engineer at Liberate

- **Company:** Liberate
- **Location:** San Francisco, CA
- **Work type:** hybrid
- **Posted:** 2026-07-25
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/liberate/jobs/5370961008

## Job description

About Us:

Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.

About The Role:

We are seeking an Senior AI Agent Engineer to bridge the gap between our cutting-edge products and our customers' technical needs, ensuring successful deployment and integration. In this role, you will work closely with customer success, sales, product, and engineering teams to deliver AI-driven solutions that drive measurable value for our customers.

*Location: Boston or San Francisco (Berkeley) hybrid role (2 day/week in-office)

Key Responsibilities:

- Collaborate with the sales team to understand customer requirements and design tailored AI-driven solutions that meet their specific business needs.
- Serve as the technical expert during the post-sales process, providing product demonstrations, technical presentations, and answering detailed customer inquiries.
- Work closely with customers to assess their current systems and workflows, identifying integration points for our AI solutions.
- Develop and deliver customized product configurations and prototypes to demonstrate the value and functionality of our solutions.
- Assist in the implementation process by providing technical guidance, troubleshooting issues, and ensuring seamless integration with customer systems.
- Act as a liaison between customers and the product development team, communicating customer feedback and helping to shape future product features.
- Provide post-sales support to ensure customer satisfaction and continued product success.
- Create and maintain technical documentation, including integration guides, FAQs, and best practices.

Qualifications:

Must have

- 5+ years of experience in a solutions engineering or technical consulting role, preferably within the AI or technology sectors.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Extreme sense of ownership, urgency, and customer obsession to ensure that you will thrive in our early stage enterprise startup environment
- Experience with programming languages such as Python, Java, or similar, and familiarity with APIs, data integration, and cloud platforms.
- Strong technical background with experience in software development, system integration, and cloud-based solutions.
- Excellent communication and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences.
- Proven ability to manage multiple customer engagements simultaneously, delivering high-quality results under tight deadlines.
- Strong problem-solving skills and a proactive approach to addressing customer challenges.

## Nice to have

- Familiarity with AI, machine learning, and data analytics technologies and how they can be applied in enterprise environments.
- Experience in the insurance technology or financial services industries.
- Previous experience working in a startup or high-growth environment.
- Certifications in cloud platforms such as AWS, Google Cloud, or Azure.

Salary Range: $140,000-$180,000

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

Benefits:

- Competitive salary with equity options
- Flexible PTO
- 401(k) plan
- Comprehensive health, dental, and vision insurance
- Flexible work environment
- Collaborative and innovative company culture

## About Liberate

## Company Overview
- **One-liner**: Liberate provides an AI-powered system of action for insurance, using voice AI to answer every call, email, and SMS instantly and automate downstream workflows end-to-end.
- **Entity Type**: Private (Series B, raised $72M total)
- **Headquarters**: San Francisco Bay Area, California, United States (with offices in Boston and presence in Argentina, Brazil, and Canada)
- **Founded**: 2022
- **Founders**: Amrish Singh (Co-founder & CEO), Ryan Eldridge (Co-founder & CTO), Jason St. Pierre (Co-founder & CPO)

## Core Business
- **Primary industry**: Insurance technology (AI-powered customer experience and process automation)
- **Target customers**: B2B – carriers, agencies, and brokers in the insurance industry
- **Mission**: “Harness technology to help insurers and agents deliver fast, personalized service. We help you turn tasks into meaningful, memorable customer experiences.”

## Products & Services
- **Voice AI Agents**: Human-like conversational AI that handles inbound calls, emails, and SMS 24/7, with multilingual support (English, French, Spanish) and warm transfer to human agents when needed.
- **Claims Automation**: AI that verifies identity, gathers details, and files claims without human intervention.
- **Reporting Dashboard**: Full call transcripts, recordings, sentiment analysis, and a proprietary “smoothness” score measuring how natural the interaction was.
- **Integrations**: Out-of-the-box and custom integrations with core insurance systems, CRMs, rating engines, and policy/claims management platforms.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding $72M (Seed $7M led by Eclipse, Series A $15M led by Redpoint, Series B $50M led by Battery Ventures)
- **Notable Investors/Partners**: Eclipse, Redpoint, Battery Ventures
- **Growth Signals**: Headcount grew 157.9% year-over-year to 74 employees; 35 active job postings; quarterly job posting growth +40%; LinkedIn followers up 104% yearly; claims 80% resolution rate for customer calls.

## Competitive Advantages
- **Insurance-native AI**: Purpose-built for insurance workflows (sales, servicing, claims) with deep integrations into core systems.
- **Proprietary quality metrics**: “Smoothness” scoring and sentiment analysis for natural, human-like conversations.
- **Enterprise-grade security**: HIPAA, SOC 2, PCI, and GDPR compliant.
- **Multilingual support**: Real-time language switching for English, French, and Spanish.
- **End-to-end automation**: From first contact to full resolution, reducing the need for human intervention.

## Strategic Focus
- Continue expanding AI agent capabilities across the entire insurance customer journey.
- Deepen integrations with major insurance core systems and rating engines.
- Scale go-to-market through enterprise sales and partnerships.
- Grow engineering and product teams to accelerate product development.

## Why Work Here
- **Hybrid culture**: Two-day in-office schedule (San Francisco or Boston) supporting collaboration and work-life balance.
- **Equity**: Available for all employees – “Take pride in what you’re building as an owner.”
- **Flexible PTO**: Encouraged time off to relax and recharge.
- **Comprehensive benefits**: Medical, dental, vision, 401k, flexible spending account, referral bonuses, employee discount perks.
- **Parental leave**: Paid time off and gradual return-to-work program.
- **Professional development**: Mentorship, growth opportunities, and investment in people.
- **Impactful work**: Build groundbreaking AI solutions that redefine the insurance industry.
- **Collaborative team**: Work alongside technology experts, insurance veterans, and passionate problem-solvers.
- **Glassdoor rating**: 4.7/5.0 (15 reviews) – high marks for culture, compensation, and career growth.

## Sources
1. [liberateinc.com](https://www.liberateinc.com/) – Company overview, product details, mission, integrations, security certifications
2. [liberateinc.com/about](https://www.liberateinc.com/about) – Leadership team, founders, mission statement
3. [liberateinc.com/careers](https://www.liberateinc.com/careers) – Benefits, hybrid policy, equity, culture
4. [linkedin.com/company/liberate-inc](https://www.linkedin.com/company/liberate-inc) – Headcount, funding rounds, investor details, employee breakdown, job postings, ratings
5. [job-boards.greenhouse.io/liberate](https://job-boards.greenhouse.io/liberate/jobs/4960371008) – Current job openings, locations, roles

## Other roles at Liberate

- [Head of RevOps](https://feeny.ai/job/head-of-revops-liberate-berkeley-f1d1r010t1j3) — Berkeley, CA
- [Lead Security and Infra Engineer](https://feeny.ai/job/lead-security-and-infra-engineer-liberate-boston-brkx3dgdwqjj) — Boston, MA / San Francisco, CA
- [Staff Agent Product Manager](https://feeny.ai/job/staff-agent-product-manager-liberate-boston-w20hpb5q39mg) — Boston, MA
- [Senior Forward Deployed Engineer](https://feeny.ai/job/senior-forward-deployed-engineer-liberate-boston-628mdzqdqpwn) — Boston, MA
- [Founding Deployment Strategist](https://feeny.ai/job/founding-deployment-strategist-liberate-boston-e317ehbb0yza) — Boston, MA
- [Group Agent Product Manager](https://feeny.ai/job/group-agent-product-manager-liberate-boston-tyd343p3akd6) — Boston, MA
- [Office Assistant](https://feeny.ai/job/office-assistant-liberate-boston-xxthjwghcdhj) — Boston, MA
- [Agent Product Manager](https://feeny.ai/job/agent-product-manager-liberate-boston-de0mn12ckyvk) — Boston, MA
- [Senior AI Agent Engineer](https://feeny.ai/job/senior-ai-agent-engineer-liberate-san-francisco-wnyjx0195wmf) — San Francisco, CA
- [Senior AI Agent Engineer](https://feeny.ai/job/senior-ai-agent-engineer-liberate-boston-e9jq3cjantnr) — Boston, MA / San Francisco