---
title: 'Senior Forward Deployed Operations Engineer (KR) at Gauss Labs'
canonical: 'https://feeny.ai/job/senior-forward-deployed-operations-engineer-kr-gauss-labs-yeoksam-pha4cm0fy06g'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Forward Deployed Operations Engineer (KR) at Gauss Labs

- **Company:** Gauss Labs
- **Location:** Yeoksam, Seoul, South Korea
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/gausslabs/5ad5996b-98ba-42fe-87cd-c845984982de

## Job description

Gauss Labs is an industrial AI company on a mission to revolutionize manufacturing with AI, starting with the semiconductor sector. Panoptes VM is an AI-based virtual metrology solution deployed in high-volume manufacturing fabs, helping customers improve yield, reduce costs, and accelerate production. Our software runs in our customers' own managed environments, and we're seeking a Forward Deployed Operations Engineer to serve as the first responder for customers and internal teams working with our software in customer-managed environments. You will manage the Help Desk as your primary day-to-day duty: diagnosing and resolving incoming inquiries from customers, resolving a growing share independently as you build up the diagnostic knowledge base, and for anything requiring other teams, owning the ticket through to resolution. Beyond the Help Desk, you will own scheduled technical communication with the customer: coordinating deployment schedules, sharing deployment progress, and handling resource approval requests on behalf of internal teams. System and platform incident response remains owned by our SRE team, while you own customer-facing communication during incidents; this role does not carry an infrastructure on-call rotation. If you have built your career as a Field Application Engineer (FAE), Technical Support Engineer (TSE), or Technical Account Manager (TAM) and want to bring that experience into enterprise AI software, this role was designed for you: you will work forward-deployed alongside a leading global semiconductor manufacturer as the technical communication owner for Panoptes VM.

## Responsibilities

- Own the Help Desk for Panoptes VM: serve as the point of contact for service-desk tickets and end-user and internal-team inquiries about our software running in the customer-managed environment, including API-related requests from the customer's overseas campuses.
- Diagnose and resolve incoming inquiries wherever the knowledge base and access allow — investigating logs, metrics, and the customer environment directly rather than routing by default.
- Own each service-desk ticket through to resolution: after routing to the responsible team, actively follow up, coordinate across teams, chase blockers, and keep the customer updated until the issue is closed.
- Coordinate deployment schedules with the customer's IT organization and share deployment progress across staging and production environments, from start to completion.
- Handle resource approval requests toward the customer on behalf of internal development teams.
- Execute or coordinate all customer-facing communication under the change management and incident response SOPs, including customer notification and updates during declared critical incidents.
- Coordinate customer-environment changes through to completion: handle internal teams' requests and customer-side changes, aligning the request, timing, and impact across the customer and the internal teams who carry out the work.
- Escalate to engineering only where code or infrastructure changes are required, with clear, reproducible, well-documented context.
- Build and own the support knowledge base: actively capture diagnostic and resolution best practices from SRE and software engineering teams, and document recurring issues as runbooks so they become independently resolvable.
- Use observability tooling to investigate and resolve issues.
- Work is primarily during Korean business hours, with off-hours availability for customer-facing communication during declared critical incidents and when customer-side maintenance requires it.

## Basic Qualifications

- 10+ years in technical support, support engineering, or customer-facing engineering roles, with hands-on troubleshooting
- Ability to diagnose and resolve technical issues independently
- Comfortable triaging technical inquiries and routing them across multiple teams, with strong follow-through
- Working knowledge of distributed systems (Kubernetes, cloud infrastructure, microservices) — enough to reason about how a request flows across services, understand the environment, read inquiries, and communicate clearly with engineering teams
- Familiarity with ticketing / service-desk tools (e.g., Jira) and observability tooling (Grafana, Prometheus, OpenSearch)
- Basic scripting / coding ability (Python, Bash)
- Strong customer communication skills; native or fluent Korean for customer communication, and working proficiency in English (reading and writing) for internal documentation and technical coordination with engineering teams

## Preferred Qualifications

- Experience supporting software deployed in customer-managed (on-prem or customer-cloud) environments
- Familiarity with escalation and hand-off processes between support and engineering teams
- Field support or field service experience for semiconductor fab equipment, or direct exposure to fab operations and tooling
- Exposure to manufacturing, semiconductor, or enterprise B2B customer environments

[interview process] Application review - Phone interview - Virtual onsite interview - Core value interview - CEO interview

## About Gauss Labs

## Company Overview
- **One-liner**: Gauss Labs revolutionizes manufacturing by building industrial AI solutions that leverage machine-generated data to make factories more intelligent.
- **Entity Type**: Private (funded by a single corporate round in 2020)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2020
- **Founders**: Mike Young-Han Kim (CEO)

## Core Business
- **Primary industry/industries**: Industrial AI, Semiconductor Manufacturing Intelligence, Software Development
- **Target customers**: B2B – primarily large semiconductor manufacturers (e.g., SK hynix) and other advanced manufacturing firms
- **Mission or purpose statement**: “We normalize AI. We revolutionize manufacturing.” – Gauss Labs aims to reshape manufacturing through innovative industrial AI systems beyond human capabilities.

## Products & Services
- **Panoptes VM (Virtual Metrology)**: An AI-based solution that predicts wafer manufacturing process outcomes, enabling real-time process control and reducing the need for physical measurements. Deployed at SK hynix since 2023.
- **Panoptes IM (Image Metrology)**: An end-to-end image metrology solution covering image processing, metrology, and analytics. Helps extract highly precise and repeatable measurements from manufacturing images.
- **Manufacturing Data Intelligence (MDI) Solutions**: A broader suite of proprietary AI algorithms that turn machine-generated data into actionable insights for factory optimization.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding – $55 million (corporate round, led by SK Hynix, September 2020)
- **Notable Investors/Partners**: SK Hynix (sole investor and strategic partner), with published research at SPIE AL 2024 on AI-based semiconductor metrology.
- **Growth Signals**: 
  - Headcount growth of +2.8% YoY (64 employees as of 2025)
  - Active job postings in US and Korea (6 open roles)
  - Deployment of Panoptes VM at SK hynix’s wafer fabrication lines
  - Patent filings in end-to-end process control and anomaly detection (2024)

## Competitive Advantages
- **Deep domain expertise**: Combines cutting-edge AI/ML knowledge with hands-on manufacturing domain knowledge, especially in semiconductor fabrication.
- **Proprietary AI algorithms**: Developed in-house for manufacturing data intelligence, validated through real-world deployments at scale.
- **Tight partnership with SK hynix**: Access to real-world manufacturing data and a channel for immediate impact, creating a strong moat in the semiconductor AI space.
- **Global distributed team**: Offices in Palo Alto (HQ), Seoul, and Vancouver, enabling 24/7 development and close collaboration with Asian manufacturing hubs.

## Strategic Focus
- **Current priorities**: Scaling its AI-based virtual metrology and image metrology solutions to additional semiconductor fabs and expanding into other manufacturing verticals.
- **Growth direction**: Continued investment in R&D (patents, SPIE publications) and hiring for AI, software engineering, and forward-deployed roles to deepen product capabilities and customer reach.

## Why Work Here
- **Culture highlights**: Gauss Labs emphasizes “normalizing AI” and values ownership, fearless experimentation, and collective learning. The company is described as having a balanced and inspiring leadership.
- **Remote/hybrid/office policy**: 
  - Palo Alto: Hybrid working environment
  - Seoul: Hybrid working environment
  - Vancouver: Full remote working environment
  - Generous PTO, flexible hours, and remote work options
- **Notable perks**: Comprehensive health insurance (medical, vision, dental) for employees and dependents; 401(k) with company matching in the US; group insurance and private health plan in Korea; robust savings plans; career development programs; team-building events.
- **Engineering culture**: High proportion of technical staff (38% technical, 14% research), with strong talent drawn from top companies like SK hynix, Samsung, Amazon, and AWS. Employees report a 3.8/5.0 employer rating (Work-Life 4.0, Compensation 4.2, Culture 3.5).

## Sources
1. [gausslabs.ai](https://www.gausslabs.ai/about-us) – About Us page
2. [gausslabs.ai](https://www.gausslabs.ai/career) – Careers page
3. [linkedin.com](https://linkedin.com/company/gauss-labs-ai) – LinkedIn company page (aggregated data)
4. [builtin.com](https://builtin.com/company/gauss-labs) – Built In company profile
5. [jobs.lever.co](https://jobs.lever.co/gausslabs) – Current job openings

## Other roles at Gauss Labs

- [Senior Site Reliability Engineer (KR)](https://feeny.ai/job/senior-site-reliability-engineer-kr-gauss-labs-yeoksam-gdg4bf0588qt) — Yeoksam, Seoul, South Korea
- [Senior Forward Deployed Product Manager (KR)](https://feeny.ai/job/senior-forward-deployed-product-manager-kr-gauss-labs-yeoksam-p0pv1avnyhey) — Yeoksam, Seoul, South Korea
- [Senior Data Scientist - Manufacturing Data (KR)](https://feeny.ai/job/senior-data-scientist-manufacturing-data-kr-gauss-labs-yeoksam-7mxybzg57532) — Yeoksam, Seoul, South Korea
- [Senior AI Engineer - Machine Learning (US)](https://feeny.ai/job/senior-ai-engineer-machine-learning-us-gauss-labs-palo-alto-my50txca82ab) — Palo Alto, CA
- [AI Scientist - Machine Learning (KR/US)](https://feeny.ai/job/ai-scientist-machine-learning-kr-us-gauss-labs-palo-alto-8fggv3qzs4n1) — Palo Alto, CA / Yeoksam, Seoul, South Korea
- [Talent Pool (KR)](https://feeny.ai/job/talent-pool-kr-gauss-labs-yeoksam-fk05db67et2a) — Yeoksam, Seoul, South Korea
- [Talent Pool (US)](https://feeny.ai/job/talent-pool-us-gauss-labs-palo-alto-n4vhgcyr9zdv) — Palo Alto, CA