---
title: 'Senior FP&A Analyst at Gladly'
canonical: 'https://feeny.ai/job/senior-fp-a-analyst-gladly-colombia-pcynbskjhm02'
type: 'job'
last_seen: '2026-11-04'
---

# Senior FP&A Analyst at Gladly

- **Company:** Gladly
- **Location:** Colombia
- **Work type:** remote
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-11-04
- **Apply:** https://www.gladly.ai/careers/?utm_source=greenhouse-recruiting&utm_medium=referral&utm_campaign=careers&gh_jid=8234617

## Job description

## About Gladly

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.

At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at[www.gladly.ai](http://www.gladly.ai).

The Opportunity

This is a builder's seat on a small finance team that punches well above its weight. As Gladly grows as an AI-first company, you'll own how we plan and manage operating spend, and help answer questions most finance teams haven't had to ask yet, like what spend efficiency looks like when AI is doing more of the work. If you like knowing where every dollar goes and you'd rather design the process than inherit one, you'll have the room to shape how we plan and the visibility to see your work reach our senior leadership team and board.

You'll report to our Director of FP&A and work side by side with our FP&A Manager, who'll help you get up to speed on our models and planning systems fast. Outside of finance, you'll partner most closely with leaders in Marketing and Product & Engineering, then with operating leaders across the company.

## What You'll Do

- Own the operating expense plan end to end, from department budgets to software and consulting spend, and make it something leaders trust.
- Partner with leaders across the business to review budget vs. actuals, explain what's moving, and help them make smarter spending decisions.
- Build the models, processes, and planning systems that make our forecasting faster, sharper, and easier to run.
- Use AI to automate the repetitive and connect our systems, so the team spends its time on insight instead of assembly.
- Help define how an AI-first company measures spend efficiency, and how those metrics shape our forecast.
- Bring opex and headcount insight to annual planning, reforecasts, and leadership and board reporting.

## What We're Looking For

- 4 to 6 years of experience in FP&A, corporate finance, accounting, consulting, or a related analytical role.
- Hands-on ownership of an operating expense budget and a budget vs. actuals process.
- Strong Google Sheets skills and the ability to build clear, structured models from scratch.
- A solid understanding of the three financial statements and how operating expenses flow through the P&L.
- Experience partnering with non-finance budget owners, and the confidence to push back.
- A bias for speed with good judgment. You know what has to be exact and what can be directional.
- Comfort working with a lot of autonomy. You prioritize well, don't wait to be asked, and raise ideas and concerns early.
- An AI-first, builder's mindset and real enthusiasm for automating the repetitive.
- Professional English fluency, written and spoken, for daily work with US-based leaders.
- Experience with NetSuite and Ramp is preferred.
- Experience with Runway or another planning tool, like Adaptive, Pigment, or Anaplan, is a plus.
- B2B SaaS or AI company experience is a plus.

Salary for this role: $50,000 - $70,000 USD annually (may be paid in COL pesos depending on EOR/COR contract selection)

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles. In addition to cash compensation, all Gladly employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons. Why Join Gladly?

Gladly is redefining customer experience AI; we're designed for devotion, not deflection. We put people at the center of everything we build, from our platform to our culture. When you join us, you'll enjoy:

- Competitive salaries, stock options, and comprehensive benefits
- Generous paid time off, parental leave, and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
- A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily

We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics. If this role excites you but you don't meet every qualification, we still encourage you to apply. The perspectives and experiences you bring matter more than checking every box.

## About Gladly

## Company Overview
- **One-liner**: Gladly is a customer experience AI platform purpose-built to help B2C brands drive customer loyalty by putting people at the center of every conversation.
- **Entity Type**: Private (late-stage venture, last funding round in September 2024)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2014
- **Founders**: Joseph Ansanelli (Cofounder & Executive Chairman), Michael Wolfe, Dirk Kessler

## Core Business
- **Primary industry**: Customer Experience (CX) / Customer Service Software (SaaS)
- **Target customers**: B2C companies (retail, hospitality, e-commerce, etc.) focused on long-term customer loyalty. Served over 200 customers in the US, including Ulta Beauty, Breeze Airways, and Barrel.
- **Mission or purpose statement**: “Putting people back at the center of customer service” – reject the false choice between high-touch personal service and cost-effective automation. Focus on building long-term customer lifetime value (LTV).

## Products & Services
- **Gladly CX AI Platform**: AI-powered platform that unifies voice, chat, SMS, email, and social into a single customer-centric conversation history. Includes AI agents that can fully resolve conversations or seamlessly hand off to human agents. Built for business users to configure in plain English (no engineering required). The platform is designed to drive revenue per conversation and CSAT while reducing costs – a “no-compromise” approach that treats customers like regulars, not problems to deflect.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue of **$55.0 million** (LinkedIn estimate) – Total Funding **$208.0 million** across 6 rounds
- **Notable Investors/Partners**: Riverwood Capital (led $55M round in Dec 2022), Greylock (led Series A 2016), New Enterprise Associates, Notable Capital, AVP (led $40M round Sep 2024), and others. Also acquired the AI platform Thankful in 2023.
- **Growth Signals**: 
  - Headcount of ~170 employees (+5.1% YoY) across 6 countries
  - Over 200 customers and 10,000 customer service agents using the platform
  - Won “Disruptive Technology of the Year” at the CCW Excellence Awards
  - Active hiring with 9 open positions (monthly job postings up 50%, yearly up 200%)

## Competitive Advantages
- **AI built for LTV, not deflection**: Unlike traditional chatbots that focus on cost-saving by deflecting customers, Gladly’s AI is designed to engage customers as humans, deepening relationships and increasing lifetime value.
- **Customer-centric conversation architecture**: Keeps a lifelong, cross-channel conversation history for each customer – no tickets or silos.
- **Business-user friendly**: Guides written in plain English let non-engineers control the brand voice and AI behavior without developer dependency.
- **No-compromise philosophy**: Claims to deliver both radical efficiency and radical personalization, a combination most competitors fail to achieve.
- **Proven results**: Customers report 76% first-30-day resolution rate increase, 3x revenue per conversation, and 65% CSAT improvement.

## Strategic Focus
- **AI-first product evolution**: Rebuilding the platform around AI that empowers brands to deliver “radically efficient and radically personal” experiences simultaneously.
- **Customer loyalty over cost**: Prioritizing long-term customer value metrics (LTV) over short-term cost reduction as the core value proposition.
- **Global expansion**: Already operating in Colombia, Philippines, Mexico, India, and Austria – likely to grow remote workforce further.
- **Enterprise growth**: Recent hires like a Strategic Account Manager (Lower Enterprise) and a VP of Customer Success indicate focus on larger accounts.

## Why Work Here
- **Work model**: Fully remote company with flexible schedules and unlimited vacation time. Employees can work from anywhere, with a strong distributed culture.
- **Benefits**: Competitive salaries, stock options, medical/dental/vision insurance, life insurance, 401k plan, Flexible Spending Accounts, 16 weeks paid parental leave, infertility and adoption benefits, home office stipends.
- **Culture**: Fast-paced startup environment emphasizing collaboration, empathy, and continuous learning. Strong focus on Diversity, Equity, Inclusion & Belonging. Community events like all-company volunteer days and fireside chats with industry leaders.
- **Engineering culture**: Staff Software Engineer, AI & Automation roles posted; 53 employees in technical departments (23% of workforce). Alumni often join top tech companies (Google, Microsoft, Stripe, Twilio, Salesforce).
- **Note**: Official job correspondence only from @gladly.ai addresses. No interviews via text/chat. Recruitment scams exist – report suspicious contacts to talent@gladly.ai.

## Sources
1. [gladly.ai](https://www.gladly.ai/) – Main site: product description, results, customers, mission
2. [gladly.ai/about-us](https://www.gladly.ai/about-us/) – Leadership team, founding story, “And” philosophy
3. [gladly.ai/careers](https://www.gladly.ai/careers/) – Remote culture, benefits, DEIB, The Gladly Story
4. [linkedin.com/company/gladly-inc](https://www.linkedin.com/company/gladly-inc) – Financials ($55M revenue, $208M funding), headcount 170, employee breakdown, recent funding round Sept 2024, acquisitions

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