--- title: 'Senior Fraud Operations Analyst at Benevity' canonical: 'https://feeny.ai/job/senior-fraud-operations-analyst-benevity-calgary-8wpwsmyafp85' type: 'job' last_seen: '2026-09-25' --- # Senior Fraud Operations Analyst at Benevity - **Company:** Benevity - **Location:** Calgary, Canada - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-23 - **Last confirmed live:** 2026-09-25 - **Apply:** https://jobs.ashbyhq.com/benevity/bc310c41-50ea-4395-891e-4b02c2c96a16 ## Job description Meet Benevity Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more! Benevity is looking for a Senior Fraud Operations Analyst with a strong background in Fraud Operations to join our team. It will be equal parts focused on monitoring, detection, and response for cybersecurity related incidents but also a heavy emphasis on the monitoring, detection, and response of financial fraud related incidents as we move billions of dollars of money between 100s of clients to thousands/millions of non-profits. You will also guide, coach, and mentor junior analysts, sharing your expertise to grow the team’s skills and confidence. This is a role for someone who thrives in technical investigations, but also wants to shape strategy, strengthen processes, leverage automation/AI, and develop people. What you’ll do: - Monitor and investigate security alerts from security tooling and responding to escalations from our MDR provider. - Lead triage, root-cause analysis, and response activities during security incidents. - Develop and maintain incident response playbooks and runbooks. - Support proactive threat hunting and continuous improvement of detection capabilities. - Utilize AI enabled tooling and technology purpose built for non-profit fraud monitoring, as well as commercially available tools and technologies fit for purpose. - Investigate fraud attempts such as: - Account takeovers involving donor, nonprofit, or client accounts - EFT mismatches or anomalies during fund disbursements or payouts - Suspicious activity patterns in donations, volunteering, or user access - Collaborate with stakeholders across the business including Legal, Finance, Non-Profits Team and other teams to refine detection rules, alerts, and workflows. - Leverage automation and AI/ML models to improve fraud detection, security monitoring, and incident response. - Contribute to building automated processes and playbooks to accelerate detection and response. - Influence and improve fraud operations processes, including prevention strategies and use of intelligent tooling. - Provide mentorship, coaching, and support to junior security and fraud analysts. - Model best practices in investigation, communication, and decision-making during incidents. - Foster a collaborative culture focused on learning, knowledge sharing, and operational excellence. What you’ll bring: - 3–5 years of experience in security operations, incident response, or fraud operations. - Hands-on experience with security tooling such as EDR, SIEM, CSPM, WAF, etc. - Hands-on experience with Fraud tooling such as transaction monitoring, case management, identity verification, anomaly detection, and behavioral analytics platforms - Strong understanding of fraud schemes relevant to Benevity, such as: - Account takeovers (unauthorized access to client or donor accounts) - EFT mismatches or anomalies (irregularities in electronic fund transfers or payouts) - Suspicious activity patterns across donations, volunteering, or user accounts - Financial fraud schemes including: - Impersonation fraud (fraudsters posing as legitimate people, nonprofits, or companies) - Document fraud (use of falsified or manipulated documents to enable fraud or account takeover) - Social engineering and phishing aimed at obtaining account credentials or financial information - Ability to conduct log analysis and packet analysis. - Familiarity with frameworks such as MITRE ATT&CK and NIST. - Demonstrated ability to mentor and coach junior team members. - Proven track record of improving operational processes in security or fraud contexts. - Strong communication skills, with the ability to bridge technical and business audiences. - Experience applying automation or AI/ML techniques to enhance fraud detection, threat hunting, or incident response. Nice to Have: - Certifications such as GCIA, GCIH, CEH, CFE, or CISM. - Scripting/automation experience (Python, PowerShell, Bash). - Cloud security experience (AWS, Azure, GCP). - Knowledge of compliance frameworks (PCI DSS, SOC 2, ISO27001, GDPR). Discover your purpose at work We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more … Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose. If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become … It’s time to join Benevity. We’re so excited to meet you. Where We Work At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most. Join a company where DEIB isn’t a buzzword Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams. We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity. Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com. ## About Benevity ## Company Overview - **One-liner**: Benevity provides an AI-native enterprise platform for corporate social responsibility, unifying employee giving, volunteering, grants, employee resource groups, challenges, and impact reporting. - **Entity Type**: Private (late-stage with minority investment; received a $38M minority equity investment from JMI Equity in 2026) - **Headquarters**: Calgary, Canada - **Founded**: 2008 - **Founders**: Rick Essex (co-founder) ## Core Business - **Primary industry/industries**: Corporate Social Responsibility (CSR) software, Employee Engagement, Grants Management, Impact Reporting - **Target customers**: B2B, primarily large enterprises (965+ purpose-driven clients globally) - **Mission or purpose statement**: “Be a force of good” — embedding purpose into business strategy while ensuring trust, security, and measurable impact. ## Products & Services - **Enterprise Impact Platform**: Unified, AI-native SaaS platform for giving, volunteering, grants, employee groups, challenges, and reporting. - **Donate**: Employee giving module with payroll deduction, company matching, and real-time tax receipts. - **Volunteer**: Manage and track volunteer hours, including mobile-first experiences for deskless workers. - **Grants**: Full lifecycle grant management (applications, scoring, disbursement, compliance) with AI-powered grant application summaries. - **Employee Groups**: ERG management that scales globally, ties participation to business outcomes. - **Challenges**: Gamified experiences to drive behavior change and daily engagement. - **Reporting Suite**: Consolidates all impact data into a single “Trusted Impact” number (aggregate dollar value of every hour, dollar, and action). - **Match Assurance**: Fraud detection and anomaly flagging for donation matching. - **Global Money Movement**: Disbursement in 200+ countries with 99.7% payment success, automated sanctions/tax/governance compliance, and continuous nonprofit validation for 2.5M organizations. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric – Total Funding**: At least $38M minority equity investment from JMI Equity in 2026; earlier Series C round (amount undisclosed) noted in company timeline. - **Notable Investors/Partners**: JMI Equity (minority investor) - **Growth Signals**: - Named to Fast Company Most Innovative Companies 2026. - Headcount: 742 employees. - $16.6B donated to nonprofits through the platform to date; $20.1B in total grants managed. - 965+ purpose-driven clients. - 27% average increase in employee participation for clients. ## Competitive Advantages - **Unified platform**: Replaces 5+ point solutions with one integrated system, reducing vendor sprawl and improving audit readiness. - **AI-native architecture**: Built on a responsible AI governance framework (not bolted-on), offering features like grant application summaries and receipt extraction. - **Risk mitigation**: Continuous nonprofit validation (2.5M orgs), intelligent fraud detection on every transaction, and automated sanctions/tax compliance — resulting in an average $100k annual tax savings per client. - **Global scale**: Disburses funds in local currencies across 200+ countries with 99.7% payment success and full tax reconciliation. - **Nearly two decades of refinement**: Platform has been built and optimized since 2008, with deep regulatory compliance and secure payment infrastructure. ## Strategic Focus - **AI-first social impact**: Embedding responsible AI across the entire platform to save time on administrative tasks (e.g., receipt extraction, grant scoring) and allow program managers to focus on strategic impact. - **Employee mobilization**: Expanding offerings for deskless/remote employees, ERG tools, and challenges to increase participation. - **Unified impact measurement**: Pushing the “Trusted Impact” number as a universal metric to justify CSR spending to CFOs and boards. - **Continued product innovation**: Recent launches include Employee Groups (2024) and Challenges (2026). ## Why Work Here - **Culture**: Strong emphasis on diversity, equity, inclusion, and belonging (DEIB) — described as part of Benevity’s DNA with active employee networks (Pride, Black Employee Network) and diverse leadership. - **Work model**: Hybrid — hub offices for connection/collaboration but flexibility to work in a way that suits individual and team needs. - **Perks**: - 4 weeks of vacation (encouraged to take all days). - Flexible health benefits tailored to individual/family needs globally. - Parental leave: short-term paid leave, salary top-up for extended leave, and a bonding bonus for any parent. - Stock options for all employees (private company). - Donation matching and volunteer rewards (company matches donations, rewards volunteer hours with funds to donate). - Mental health and wellbeing support: Employee and Family Assistance Program, regular wellbeing sessions, mental health training for leaders. - **Leadership development**: Internal and external training, ongoing learning opportunities, an online leader hub. - **Job opportunities**: Currently hiring across multiple roles; careers page at [jobs.ashbyhq.com/benevity](https://jobs.ashbyhq.com/benevity). ## Sources 1. [benevity.com](https://benevity.com/) 2. [benevity.com/join-the-team](https://benevity.com/join-the-team) 3. [benevity.com/about-us](https://benevity.com/about-us?hsLang=en) 4. [ca.linkedin.com/company/benevity](https://ca.linkedin.com/company/benevity) 5. 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