---
title: 'Senior Fraud QA and Enablement Analyst at Navan'
canonical: 'https://feeny.ai/job/senior-fraud-qa-and-enablement-analyst-navan-bengaluru-c36rt51bavys'
type: 'job'
last_seen: '2026-10-20'
---

# Senior Fraud QA and Enablement Analyst at Navan

- **Company:** Navan
- **Location:** Bengaluru, India
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-20
- **Apply:** https://navan.com/careers/openings?gh_jid=8287482

## Job description

We are seeking a Fraud Operations QA & Enablement analyst to join our 24×7 fraud operations function and help protect our customers through rigorous quality standards, transaction auditing, and operational enablement. You will serve as the quality anchor and "connective tissue" of our fraud team. You won't just be clearing alerts; you will drive high decision standards across the entire function. Your mission is to establish and maintain robust QA frameworks, ensure every analyst makes high-quality, compliant decisions, and turn audit insights into actionable training, SOP updates, and process improvements

## What You’ll Do

- Quality Assurance & Auditing (Primary Focus): Perform regular, comprehensive audits of analyst transaction decisions, risk scores, and case notes to ensure consistency, accuracy, and strict adherence to compliance standards.
- Root-Cause & Pattern Analysis: Analyze QA audit data to identify recurring decision errors, knowledge gaps, and emerging fraud typologies, transforming findings into actionable team insights.
- Calibration & Coaching: Lead regular quality calibration sessions for the team and provide constructive feedback and targeted coaching to analysts to elevate decision quality.
- Knowledge Architecture & SOPs: Own and maintain the central "Source of Truth" (Knowledge Base) for Standard Operating Procedures (SOPs), updating guidelines based on QA findings and evolving fraud tactics.
- Training & Onboarding: Design and deliver onboarding modules for new hires and ongoing "delta training" to address quality trends and process updates.
- Process Excellence & System Gap Analysis: Monitor team-wide quality metrics and SLAs. Act as a feedback loop between Operations and Product/Engineering to fix system limitations causing manual error or security risks.
- Operational Visibility: Aggregate and report QA scores, error trends, and compliance metrics to provide leadership with clear visibility into operational health.

## What We’re Looking For

- At least 5 years of experience in fraud operations, transaction monitoring, payments risk, or trust and safety. This must include hands-on experience developing Quality Assurance (QA) frameworks, sampling strategies, conducting audits, and coaching analysts.
- Proven expertise in evaluating transaction reviews, case documentation, and fraud determinations against established compliance and operational standards.
- Strong background in building or maintaining decision frameworks, QA scorecards, and SOP documentation.
- Hands-on background leveraging artificial intelligence technologies to streamline, enhance, and scale manual quality auditing workflows.
- Comfort reviewing complex transactions and conducting outbound customer verifications when needed.
- Exceptional written and verbal communication skills, with a track record of delivering constructive feedback and leading training sessions.
- High attention to detail and strong analytical skills to translate QA data into operational improvements.
- Ability to work in a high-volume, fast-paced operational environment while maintaining high quality standards.
- Willingness and flexibility to work across three rotating shifts as part of a 24×7 operations team.
- Experience in fintech, travel, payments, or e-commerce environments is strongly preferred.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights.

## About Navan

## Company Overview
- **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control.
- **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2015
- **Founders**: Ariel Cohen and Ilan Twig

## Core Business
- **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments.
- **Target customers**: B2B – mid-market to enterprise companies; also SMBs.
- **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet."

## Products & Services
- **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines).
- **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs.
- **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support.
- **Navan Rewards**: Incentive program that rewards employees for booking below budget.
- **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility.
- **Navan Corporate Cards**: Physical and virtual cards for payments.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges).
- **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom.
- **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC.
- **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform.

## Competitive Advantages
- **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service.
- **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors.
- **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing.
- **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory.

## Strategic Focus
- Continue leading in AI-powered travel and expense innovation.
- Expand corporate card and payments ecosystem (Navan Connect, external card linking).
- Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals).
- Drive user adoption through employee rewards and seamless mobile experience.

## Why Work Here
- **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration.
- **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”.
- **Perks & Benefits**:
  - Flexible vacation (take time off as needed, manager coordination).
  - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing).
  - 401k, Employee Stock Purchase Plan (ESPP) with discount.
  - Medical, dental, vision, pet insurance.
  - Commuter benefits, in-office snacks and lunches, dog-friendly offices.
  - Headspace mental health subscription.
  - Navan personal travel discounts (employee leisure bookings at corporate rates).
  - Connectivity allowance (bi-weekly stipend for remote work).
- **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D.

## Sources
1. [navan.com](https://navan.com/ – Product overview, platform details)
2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO)
3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model)
4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks)

## Other roles at Navan

- [Lodging Partnerships Manager](https://feeny.ai/job/lodging-partnerships-manager-navan-berlin-1tpkye6cbeff) — Berlin, Germany
- [Scaled Account Manager](https://feeny.ai/job/scaled-account-manager-navan-berlin-w0w9060wzebf) — Berlin, Germany
- [Staff Full Stack Engineer](https://feeny.ai/job/staff-full-stack-engineer-navan-tel-aviv-q9g0qrwd7p2v) — Tel Aviv, Israel
- [Launch Manager, Navan Premier](https://feeny.ai/job/launch-manager-navan-premier-navan-san-francisco-vvjf2jsxemmn) — San Francisco, CA
- [Launch Manager, Navan Premier](https://feeny.ai/job/launch-manager-navan-premier-navan-new-york-vc5q09brnc6m) — New York, NY
- [Travel & Expense Analyst](https://feeny.ai/job/travel-expense-analyst-navan-london-cnkfkr4m48hn) — London, United Kingdom
- [Senior Data Scientist, Fraud Operations](https://feeny.ai/job/senior-data-scientist-fraud-operations-navan-bengaluru-8djs7zmcs6dh) — Bengaluru, India
- [Director, Travel Services](https://feeny.ai/job/director-travel-services-navan-dallas-0kd190csz4tf) — Dallas, TX / United States
- [Director of Consulting Ecosystem](https://feeny.ai/job/director-of-consulting-ecosystem-navan-new-york-nva8ntnfn35q) — New York, NY
- [Senior Manager, Security & Compliance](https://feeny.ai/job/senior-manager-security-compliance-navan-boston-cw94pmwmrdj6) — Boston, MA / New York, NY