---
title: 'Senior Frontend Engineer at Level AI'
canonical: 'https://feeny.ai/job/senior-frontend-engineer-level-ai-noida-msvwqd69d9jk'
type: 'job'
last_seen: '2026-10-17'
---

# Senior Frontend Engineer at Level AI

- **Company:** Level AI
- **Location:** Noida, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2024-12-12
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/levelai/e6658081-92af-4f0c-aec8-c63ec7ded03e

## Job description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Empowering contact centre stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. Ready to redefine possibilities? Join us!

Responsibilities:

- Spearhead the development of innovative web strategies to create products focused on Customer / Partner Onboarding and Operations.
- Manage and enhance versatile JavaScript libraries that support diverse browser environments.
- Build reliable, scalable and performant user experiences using modern tools like React, TypeScript, Web Bundles, Firebase and Webpack.
- Help define a scalable front-end architecture, advise other teams internally and also encourage best practices.
- Get problem statements from designers and product managers, break projects into substantial tasks, and deliver the project with metrics and data with fellow engineers.
- Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience.
- Drive best practices in engineering excellence & Operational excellence.
- Work in an agile environment to deliver a high-quality Product.
- End-to-end responsibility for integral piece or application

Requirements:

- Qualification: B.E/B.Tech/M.E/M.Tech from tier 1 Engineering institutes.
- Minimum 3+ years of experience in front-end development with expertise in React.js.
- Minimum 2 years of experience in service-orientated architecture.
- Experience with [Chart.js](http://chart.js/) or other visualisation libraries (e.g. [D3.js](http://d3.js/), Recharts) to build interactive data-driven components.
- Experience in Redux and Webpack and should be comfortable with ES6 syntax.
- Must Have in-depth knowledge of JavaScript and DOM.
- Ability to build a feature from scratch & drive it to completion
- Knowledge of common security vulnerabilities in web applications.
- Strong understanding of HTML and CSS.
- Solid understanding of CSS frameworks like SCSS, SASS, and LESS.
- Demonstrate design, UX sensibility, and attention to detail.
- Experience with the development of enterprise-level B2B software.
- Able to learn large-scale, complex systems quickly.
- Experience with unit and integration testing.
- Experience architecting web analytics, conversion analytics, and A/B testing systems.
- Lead technical discussions, perform code reviews, and mentor junior engineers in the team.
- Experience working with RESTful APIs and integrating frontend with backend systems
- Familiarity with performance optimisation techniques for large data sets and visualisations.

Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate.

To learn more visit : https://thelevel.ai/Funding : https://www.crunchbase.com/organization/level-aiLinkedIn : https://www.linkedin.com/company/level-ai/Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s

## About Level AI

## Company Overview
- **One-liner**: Level AI is a customer experience platform that scores every customer interaction, deploys AI voice agents, and turns conversations into actionable insights for enterprise contact centers.
- **Entity Type**: Private (Series C, $74.4M total funding)
- **Headquarters**: Mountain View, California, United States (with an office in New Delhi, India)
- **Founded**: 2018
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Customer Experience (CX) Platform / AI-Powered Contact Center Software
- **Target customers**: B2B, Enterprise (Fortune 500 healthcare, financial services, and retail environments)
- **Mission or purpose statement**: To help enterprise contact centers automate quality management, assist and coach agents, and understand the voice of the customer at 100% coverage.

## Products & Services
- **Quality Management**: Scores 100% of conversations across channels to standardize quality at scale.
- **AI Virtual Agents**: Deploys AI voice agents for triage to resolution, automating complex workflows.
- **Voice of the Customer**: Extracts insights from every interaction to inform product, operations, and strategy.
- **Assist**: Provides real-time AI or manager help to agents during calls.
- **Analytics 360**: Delivers customer and team intelligence dashboards.
- **Screen Recording**: Monitors agents in real time.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue of $15M (LinkedIn estimate); Total Funding of $74.4M
- **Notable Investors/Partners**: Battery Ventures (led Series A & B), Eniac Ventures (led Seed), Adams Street Partners (led Series C). Customers include Wayfair, Smartsheet, Chime, Gusto, and SwissRe.
- **Growth Signals**: 162 employees (+8.8% YoY); processes 4 trillion tokens and analyzes 1 billion+ customer interactions per year; serves enterprises with a combined $500B in market cap; LinkedIn followers grew +40.1% in the last year.

## Competitive Advantages
- **Proprietary AI Architecture**: Uses seven task-specific models for customer experience that are up to 49x more cost-efficient, 4x faster, and with accuracy on par with frontier LLMs.
- **Unified Intelligence Layer**: Every function (QA, coaching, automation, analytics) learns from the same customer conversation data, creating a continuous improvement loop.
- **Enterprise-Grade Compliance**: ISO 27001, HIPAA, SOC2, PCI, and GDPR certified.
- **High Product Satisfaction**: 4.8/5.0 product rating (199 reviews).

## Strategic Focus
- **Deepening Enterprise Penetration**: Targeting high-volume, high-stakes customer operations in regulated industries (healthcare, financial services, retail).
- **AI Model Development**: Continuing to build and refine domain-specific models rather than relying on general-purpose LLM wrappers.
- **Global Expansion**: Growing engineering presence in India (Noida, Bangalore) while maintaining US headquarters.

## Why Work Here
- **Impact & Ownership**: Employees take on big projects single-handedly and make a direct impact. The company "ships fast and owns the outcome."
- **Cutting-Edge AI Work**: Engineers work on state-of-the-art NLP, speech, and machine learning problems at scale (4 trillion tokens processed per year).
- **Growth Culture**: Described as "learning and growing…fast," with a focus on hiring exceptional talent.
- **Remote/Hybrid Policy**: Some roles are listed as remote (e.g., Senior Backend Engineer - AI Agents), while others are on-site (Bay Area, California, or Noida/Bangalore, India).
- **Compensation & Culture**: Employer rating of 3.8/5.0 (98 reviews), with work-life balance at 3.5, compensation at 3.6, and culture at 3.5.
- **Open Roles**: Focus on senior engineering positions (ML, NLP, Backend, SRE) and finance.

## Sources
1. [thelevel.ai](https://thelevel.ai)
2. [thelevel.ai/careers](https://thelevel.ai/careers)
3. [thelevel.ai/about-us](https://thelevel.ai/about-us)
4. [linkedin.com/company/level-ai](https://www.linkedin.com/company/level-ai)
5. [jobs.lever.co/levelai](https://jobs.lever.co/levelai)

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