--- title: 'Senior Fullstack Engineer, Product Experience at Fixify' canonical: 'https://feeny.ai/job/senior-fullstack-engineer-product-experience-fixify-united-states-11zsvw2ww2gr' type: 'job' last_seen: '2026-09-05' --- # Senior Fullstack Engineer, Product Experience at Fixify - **Company:** Fixify - **Location:** United States - **Work type:** remote - **Posted:** 2025-11-13 - **Last confirmed live:** 2026-09-05 - **Apply:** https://job-boards.greenhouse.io/fixify/jobs/4987787008 ## Job description Senior Full Stack Engineer — Product Experience The focus of our Product Experience team is the interface between the product and the user. We own the central reposition which in turn owns the most important database in our architecture. As a Senior Full Stack Engineer on the Product Experience team, you are responsible for the delivery, quality, and end-to-end user experience of features across Fixify's product, from backend messaging pipelines through to the UI. You are accountable to the Engineering Manager, Product Experience for shipping features that are performant, reliable, and polished in the hands of users. You are responsible for owning feature delivery across the full stack. Your deliverables are the horizontally scalable messaging pipelines, application services, and UI components that make up Fixify's product, built to a standard where the next engineer can extend them without friction. You ensure that Fixify's users have product experiences that are reliable and refined. You validate your work against real user environments and incorporate their feedback before a feature is considered complete. You partner with Product Management, Design, and other engineers to translate user needs into technical solutions, ensuring features are scoped, built, and refined against how customers actually use the product. If you like owning a feature all the way to the user and leaving the codebase better than you found it, we'd like to hear from you! Technical Skills - Expert-level knowledge of React and modern front-end application architecture: You can build component, state, and data-flow patterns that hold up across a large product surface. - Expert-level knowledge of the pillar’s core languages and technologies (TypeScript, Node.js, JSX, HTML, CSS): You can write idiomatic, maintainable code across the stack and conduct meaningful code reviews. - Working knowledge of software design and architecture: You can evaluate trade-offs within a component, design software that remains maintainable under change, and articulate your decisions clearly to your team. - Working knowledge of Remix / React Router with server-side rendering: You can implement data loading, routing, and SSR that balances performance, complexity, and maintainability. - Working knowledge of front-end state management and data-fetching patterns: You can select and apply appropriate approaches for client and server state within the patterns the pillar defines. - Working knowledge of design system construction and component documentation (Storybook): You can build and document components that fit the design system’s contracts and theming standards. - Working knowledge of API design and service integration patterns: You can implement interface contracts, recognize coupling risks, and follow the integration patterns established across the platform. - Working knowledge of authentication and authorization patterns and protocols: You can implement and review auth code for security, correctness, and operability. - Working knowledge of databases and data modelling, both relational (Postgres specifically) and NoSQL: You can model data for performance, write sound schema changes, and recognize query patterns that will not hold under production load. - Working knowledge of automated testing strategies: You can write meaningful tests at the appropriate layer and review tests for real coverage rather than metric compliance. - Working knowledge of observability and production readiness: You can add the logging, tracing, and alerting appropriate to the software you build, and verify it meets production requirements. - Familiarity with Python: You can read and make contained contributions to Python code where the pillar’s work touches it. - Familiarity with AWS and cloud-native development: You can work day-to-day in the operational context the application runs in and collaborate with infrastructure-focused engineers on deployment and scaling. Non-Technical Skills - Ability to contribute to technical design discussions and reach clear, documented decisions with your team. - Ability to write technical documentation that other engineers, designers, and product partners can build against. - Ability to communicate technical trade-offs and risks clearly to your manager and immediate stakeholders. - Ability to give direct, constructive feedback in code reviews and design discussions that improves the work without discouraging the engineer. - Ability to trace problems within your area of ownership to root cause rather than symptoms, and to drive fixes to completion. - Ability to break well-scoped or moderately ambiguous work into deliverable increments with visible dependencies and risks. - Ability to model the engineering culture Fixify is building: disciplined, collaborative, and oriented toward long-term quality over short-term output. ## Perks & benefits - Flexible work environment: 100% remote with flexible core working hours - Time to recharge: Unlimited PTO plus 12 paid federal holidays - Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses - Retirement: Participation in our 401(k) program - Equity: Option grants to purchase shares through Fixify's equity program - Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify - Parental leave: Paid parental leave for birth, adoption, or surrogacy ## About Fixify ## Company Overview - **One-liner**: Fixify is an AI-native IT automation platform that blends automation with human analysts to handle IT help desk tickets for mid-sized tech companies. - **Entity Type**: Private (Series A) - **Headquarters**: Arlington, Virginia, USA (with an office in Cork, Ireland) - **Founded**: 2023 - **Founders**: Matt Peters (CEO), Peter Silberman (COO), Mase Issa (CTO), Michael Evans (CMO) ## Core Business - **Primary industry**: IT Service Management (ITSM) / IT Help Desk Automation - **Target customers**: B2B, tech-centric organizations between 100 and 2,000 employees - **Mission statement**: “Use technology (including AI) to optimize everything we can” and “free up the IT team to focus on human connections” — aiming to manage ~75% of customer ticket volume from start to finish. ## Products & Services - **Fixify Platform**: An AI-native IT automation platform that connects to existing ticketing systems (Jira, ServiceNow, etc.) and uses AI to automatically categorize tickets, identify root causes, and suggest next steps. It employs human analysts (employed by Fixify) to resolve complex issues, while AI handles routine tasks. Features include chat-native support (Slack, Teams, email, or ITSM), dynamic automation playbooks, sentiment analysis, metrics & SLAs, and auto-generated playbooks. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding raised: $32 million to date (includes $25M Series A closed October 2024) - **Notable Investors/Partners**: Costanoa Ventures, Decibel Partners, Paladin Capital Group (lead investors in Series A), Scale Venture Partners (participant). Mourad Yesayan (Paladin) joined the board. - **Growth Signals**: - Series A closed October 2024 ($25M) - Current workforce of ~41 people (as of Oct 2024) - Customer base of 15 companies - Founded in 2023 by ex-Expel colleagues, indicating strong domain expertise - Pricing: ~$9,000/month for a 750-employee company (roughly the cost of one full-time help desk analyst) ## Competitive Advantages - **AI + Human Blend**: Unlike pure automation or pure outsourcing, Fixify combines AI-driven automation with human analysts employed by Fixify, providing a tailored help desk experience that learns each company’s specific workflows. - **Deep ITSM Integration**: Rich two-way integrations with Jira, ServiceNow, and other ticketing systems provide insights and easy audits. - **Sentiment Analysis**: Unique capability to gauge tone and urgency of incoming requests, helping analysts prioritize and respond appropriately. - **Founding Team**: Ex-Expel founders bring deep experience in security and IT operations, with a track record of building successful platforms. ## Strategic Focus - **Current priorities**: Growing the 41-person workforce and expanding the customer base beyond 15 companies. The company is well-capitalized through the expected economic uptick and is focused on capturing market share among mid-sized tech companies that need high-quality IT support without the cost of a large internal team. - **Product direction**: Continuing to build out AI capabilities to automate more of the ticket lifecycle, while maintaining the human analyst layer for complex issues. ## Why Work Here - **Culture**: Described as a “new take on the IT help desk” with a team that “truly cares about solving problems and helping people.” The company emphasizes using technology to optimize everything while fostering human connections. - **Remote/Hybrid Policy**: Fully remote-friendly with offices in Arlington, VA and Cork, Ireland. Remote positions are available in the US and Ireland. - **Benefits**: - Comprehensive medical, dental, and vision coverage (100% of deductible covered by Fixify) - 401(k) plan - Company equity - Generous paid parental leave (plus option for additional unpaid leave) - Minimum 25 days annual leave (department-dependent) / flexible time off - Up to $1,000 home office stipend - Private healthcare insurance (Ireland) - Snacks, drinks, books at Cork office - **Hiring Process**: Real person reviews applications (not a bot), intro chat with hiring manager, team interviews, and decision communicated by phone regardless of outcome. - **Current Openings**: Senior Data Scientist, Senior AI Software Engineer, Staff Software Engineer (Integrations Platform), Forward Deployed Engineer, Senior Fullstack Engineer (Product Experience), Strategic Account Executive, Senior IT Operations Analyst (all remote US or Ireland). ## Sources 1. [fixify.com](https://www.fixify.com/) 2. [fixify.com/about](https://www.fixify.com/about) 3. [fixify.com/careers](https://www.fixify.com/careers) 4. [builtin.com](https://builtin.com/company/fixify) 5. [techcrunch.com](https://techcrunch.com/2024/10/23/fixify-blends-automation-and-human-analysts-to-tackle-it-problems/)