--- title: 'Senior Growth Lead (Patient Experience) at Fullscript' canonical: 'https://feeny.ai/job/senior-growth-lead-patient-experience-fullscript-toronto-ty4c025exx7h' type: 'job' last_seen: '2026-11-08' --- # Senior Growth Lead (Patient Experience) at Fullscript - **Company:** Fullscript - **Location:** Toronto, Canada - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-06 - **Last confirmed live:** 2026-11-08 - **Apply:** https://jobs.lever.co/fullscript/a8a911d6-d890-402c-a75e-940d9ccfdc41 ## Job description ## About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. ## The Role We're hiring a Senior Growth Lead to define and lead growth strategy across the Fullscript patient experience. You'll shape how patients discover, choose, purchase, and continue using products on Fullscript, turning patient needs and business opportunities into measurable growth. In this role, you'll own growth performance across patient activation, conversion, retention, and lifecycle engagement. You'll connect product experiences, go-to-market initiatives, and growth channels to improve first-purchase conversion, repeat purchases, and sustainable revenue growth. You'll thrive here if you combine strategic judgment with hands-on execution, bring strong analytical and customer instincts, and enjoy building the systems and experiments that help a business grow. ## What You'll Do - Own growth strategy and performance across the patient experience, including activation, conversion, retention, and lifecycle engagement. - Prioritize opportunities by patient value, business impact, and effort. - Manage the growth marketing team, setting clear goals, ownership, and performance expectations for each growth marketer. - Lead cross-functional go-to-market planning and execution for patient-facing product launches, partnerships, and expansion initiatives. - Align target audiences, launch plans, ownership, and success measures, and use results to guide iteration. - Define and operationalize growth KPIs, reporting frameworks, and performance review cadences. - Partner with Product, Design, Engineering, Brand, Lifecycle, Analytics, and Commercial teams to remove purchase barriers and improve patient adoption. - Develop positioning, messaging direction, and value narratives for the Fullscript patient experience in partnership with Marketing and Creative teams. - Use patient insights to communicate value and build confidence and trust. - With the team, build and prioritize experimentation roadmaps across organic, referral, lifecycle, partnership, and conversion channels. - Use cohort analysis, funnel analytics, patient research, and business performance data to guide strategic decisions. - Evaluate tradeoffs across conversion, average order value, repeat purchases, and profitability while protecting patient trust. - Establish scalable operating processes, workflows, and systems that improve growth execution velocity and organizational effectiveness. - Make priorities, dependencies, and decision ownership clear across teams. - Influence executive stakeholders on growth priorities, business strategy, and investment decisions. Present clear recommendations grounded in customer evidence, performance data, and expected business impact. What You Bring: - 8+ years of experience across growth, growth product management, growth marketing, or related roles, including experience managing and developing growth marketing teams and leading complex, cross-functional initiatives. - A track record of defining growth strategy and delivering measurable improvements in ecommerce conversion, average order value, repeat purchases, and profitable growth. - Experience leading go-to-market initiatives for product launches, partnerships, or business expansion, with clear accountability for results. - Strong analytical skills, including cohort analysis, funnel measurement, experimentation, and performance reporting. You can distinguish meaningful results from noise and turn insights into decisions. - Sound positioning and messaging judgment, with experience partnering with Marketing and Creative teams to communicate customer value. - A builder mindset and strong operating discipline. You bring structure to ambiguity, establish practical workflows, and move comfortably between strategy and hands-on execution. Bonus if you have.. - Experience in healthcare, HealthTech, or other regulated industries. - Experience using AI and automation to improve growth analysis, experimentation, and execution. ## What We Can Offer You - Generous PTO and competitive pay - Fullscript’s RRSP match program for financial health - Flexible benefits package and workplace wellness program - Training budget and company-wide learning initiatives - Discount on Fullscript catalog of products - Ability to work Wherever You Work Well* *Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡 ## How We Work We care deeply about helping patients confidently find and purchase the products that fit their needs, while supporting the practitioner-patient relationship. We value curiosity, clear thinking, measurable outcomes, and close cross-functional collaboration. We learn through experimentation and customer feedback, and build sustainable growth by creating value for practitioners and patients. ## Why Fullscript Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door. What to Know Before You Apply We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly. Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com. All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws. We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S. Learn More www.fullscript.com @fullscriptHQ on instagram Let’s make healthcare whole ## About Fullscript ## Company Overview - **One-liner**: Fullscript is a provider-led healthcare platform that empowers clinicians to deliver personalized, integrative care through supplement management, lab testing, and practice tools. - **Entity Type**: Private (Series C stage based on total funding of $273.1M) - **Headquarters**: Ottawa, Ontario, Canada - **Founded**: 2011 - **Founders**: Not publicly listed on main sources; the company was founded in 2011. ## Core Business - **Primary industry**: Healthcare Technology (HealthTech) / Integrative Medicine - **Target customers**: B2B – licensed healthcare providers (naturopaths, functional medicine doctors, chiropractors, nutritionists, MDs) and their patients (B2B2C model) - **Mission statement**: "Make care easier for providers to deliver and patients to receive" by building a healthcare platform that amplifies a provider's reach and expertise, rather than replacing human connection with algorithms. ## Products & Services - **Supplement Management Platform**: The core product – a digital formulary and e-commerce platform that allows providers to prescribe, manage, and auto-ship over 20,000+ vetted supplement products to patients. Includes wholesale ordering integration (via Natural Partners) and patient-facing dispensaries. - **Fullscript Assist**: A HIPAA-compliant AI assistant that reads lab results, surfaces evidence-based recommendations, and drafts personalized treatment plans in minutes. - **Lab Testing (via Rupa Health acquisition)**: Integrated lab ordering and result management, connecting diagnostics to treatment planning. - **Fullscript Journeys**: Automated patient onboarding and care plan delivery tool with provider branding and clinical guidance built in. - **Quality Assurance Program**: Annual cGMP certification verification for all brands, plus independent blind purity/potency testing of 250 products per quarter by end of 2026. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metrics**: - **Annual Revenue**: $450M (per LinkedIn data) - **Total Funding**: $273.1M across 4 rounds - **Provider Base**: 125,000+ licensed clinicians - **Patient Reach**: 10+ million patients - **Headcount**: 609 employees (+23.6% YoY growth, +148 people) - **Notable Investors/Partners**: Kayne Partners (Series B, $25M in 2019), HGGC and Snapdragon Capital Partners ($240M strategic growth investment in 2021). Acquired Emerson Ecologics in 2021 and Rupa Health in October 2024. - **Growth Signals**: 23.6% headcount growth year-over-year; strategic acquisition of Rupa Health (Oct 2024) to add lab testing capabilities; expansion of AI-powered clinical tools (Fullscript Assist); physical distribution centers in Phoenix, Lancaster, Riverside, Colonial Heights, and Lenexa. ## Competitive Advantages - **Provider-led model**: Unlike many digital health platforms that attempt to replace clinicians, Fullscript builds tools to amplify provider expertise, creating strong stickiness with the 125,000+ practitioners who rely on it. - **Vetted catalog and quality assurance**: A rigorous, independently-verified supplement quality program (cGMP certification, blind testing) that builds trust with clinicians and patients. - **Integrated ecosystem**: Combines supplement dispensing, lab testing, AI-assisted planning, and patient engagement in a single platform – reducing fragmentation for practitioners. - **15 years of prescribing data**: Real-world outcomes data from millions of patients and thousands of clinicians provides a unique network effect and clinical intelligence moat. ## Strategic Focus - **AI-powered clinical tools**: Rolling out Fullscript Assist to reduce manual work for providers and accelerate personalized care planning. - **Diagnostics integration**: Deepening the lab testing and biomarker analysis capabilities following the Rupa Health acquisition. - **Expanding the care journey**: Moving beyond supplements into full-spectrum practice management (lifestyle, adherence, patient engagement). - **National distribution**: Operating five distribution centers across the US to ensure rapid, reliable delivery of supplements to patients. ## Why Work Here - **Culture**: Emphasizes "Wherever You Work Well" – a flexible hybrid model where teammates choose in-office, remote, or a mix. Physical hubs in Ottawa (Constitution Square) and virtual hubs across Canada and the US. - **Perks & Benefits**: - Tailored medical, dental, vision, and HSA/FSA benefits - Stock option incentives - RRSP and 401k matching - Flexible PTO plus paid public holidays - Employee discounts on the entire Fullscript catalog - Office amenities: fitness facilities, ping pong, games, unlimited snacks and caffeinated beverages - **Community & Events**: Town halls, hackathons, "Fullhouse" events, offsites, teams, and clubs. Employee Resource Groups (ERGs) and a DEIB Council. - **Engineering Culture**: Emphasis on using AI to amplify human capabilities; 21 jobs available at time of research (including Compliance Lead and likely engineering roles). - **Global Team**: Employees across 7 countries (Canada, US, Philippines, Germany, UK, and others). ## Sources 1. [fullscript.com](https://fullscript.com/about) 2. [fullscript.com](https://fullscript.com/careers) 3. [fullscript.com](https://fullscript.com/) 4. [linkedin.com](https://linkedin.com/company/fullscript) ## Other roles at Fullscript - [Senior Digital Acquisition Marketing Specialist](https://feeny.ai/job/senior-digital-acquisition-marketing-specialist-fullscript-canada-69g0d7jfg2wm) — Canada - [Engineering Manager, Developer Infrastructure](https://feeny.ai/job/engineering-manager-developer-infrastructure-fullscript-ottawa-zsq8rdbpbhe0) — Ottawa, Canada - [Staff Engineer (Enterprise Systems)](https://feeny.ai/job/staff-engineer-enterprise-systems-fullscript-toronto-dq9syy2tknme) — Toronto, Canada - [Practice Growth Specialist](https://feeny.ai/job/practice-growth-specialist-fullscript-canada-r5wn75eg0xxq) — Canada - [VP Customer Experience](https://feeny.ai/job/vp-customer-experience-fullscript-ottawa-4p50aeqxwjpm) — Ottawa, Canada - [Senior Technical Writer, Support Documentation](https://feeny.ai/job/senior-technical-writer-support-documentation-fullscript-ottawa-t2aw8b83mwkc) — Ottawa, Canada - [Staff Security Engineer, AI-Driven Detection & Response](https://feeny.ai/job/staff-security-engineer-ai-driven-detection-response-fullscript-ottawa-a0m7pkkpcerg) — Ottawa, Canada - [Warehouse Associate (Lenexa, KS)](https://feeny.ai/job/warehouse-associate-lenexa-ks-fullscript-lenexa-hp4fmwhzdn3d) — Lenexa, KS - [Senior Backend Developer - Identity and Access Management (IAM)](https://feeny.ai/job/senior-backend-developer-identity-and-access-management-iam-fullscript-ottawa-bzbwsvdnaeb0) — Ottawa, Canada - [Governance, Risk & Compliance (GRC) Manager](https://feeny.ai/job/governance-risk-compliance-grc-manager-fullscript-ottawa-33je9cd7zf9n) — Ottawa, Canada