---
title: 'Senior GTM Success Manager at ZoomInfo Technologies LLC'
canonical: 'https://feeny.ai/job/senior-gtm-success-manager-zoominfo-technologies-llc-bethesda-maryland-kd188phxe6cy'
type: 'job'
last_seen: '2026-09-15'
---

# Senior GTM Success Manager at ZoomInfo Technologies LLC

- **Company:** ZoomInfo Technologies LLC
- **Location:** Bethesda Maryland, United States / Vancouver Washington, United States / Waltham Massachusetts, United States
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-15
- **Apply:** https://www.zoominfo.com/careers?gh_jid=8780067002

## Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies currently using ZoomInfo. This Senior GTM Success Manager will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer value for our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.

What You'll Do:

- Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
- Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
- Translate customer data into insight - analyze usage, adoption, and performance data to build a compelling narrative that connects ZoomInfo's value directly to the customer's business outcomes
- Conduct business/gap analysis with strategic accounts to uncover unmet business needs, workflow inefficiencies, or underutilized capabilities, and design a consultative strategy to close those gaps
- Bring a solutions consulting mindset to account management - diagnose the "why" behind adoption or performance trends, not just the "what," and prescribe tailored solutions (process, product, or enablement) to solve them
- Identify customer use cases and business problems to solve, sharing best practices on what success looks like with similar organizations
- Closely manage and nurture accounts to identify and eliminate risk of attrition
- Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy
- Establish trusted, sustainable relationships with customers through the full life cycle of the subscription ensuring their success
- Build and deliver regular business reviews that tell a clear, data-driven story - linking usage trends, ROI, and strategic recommendations into a cohesive narrative for senior stakeholders
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

What You Will Bring:

- 8+ years of customer success, account management, or sales experience in a competitive SaaS environment
- 5+ years working with Strategic level accounts
- Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
- Prior experience in solutions consulting, sales engineering, business consulting, or a similarly analytical/advisory customer-facing role is strongly preferred
- Demonstrated ability to translate complex data sets into clear, business-relevant stories and actionable recommendations for stakeholders
- Strong analytical and diagnostic skills - comfortable digging into customer data to identify root causes of risk or underperformance, not just surface-level symptoms
- Excellent communication skills, including issue tracking, triaging and crisis management
- Communicates with internal and external customers and all levels of management
- Effectively communicate technical information to non-technical audiences
- Understands how to communicate difficult/sensitive information tactfully
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption
- General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!
- Bachelor's Degree or Master's Degree preferred
- Ability to work a minimum of three days per week from one of our office locations.

What’s In It For You:

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits[here](https://www.zoominfo.com/careers#benefits).

- Incredibly strong onboarding program - be set up for success in your first 90 days
- Ongoing training to help you grow
- Market leading product offering (check our our long list of G2 awards)
- Comprehensive Medical, Dental, Vision
- Eligibility for Future Equity Awards
- 401k Matching (50% of the first 7% of your contribution)
- 12 weeks Parental Leave for primary or secondary caregivers
- Family forming benefits up to $20k, plus discounts on a[Care.com](http://care.com/) membership
- Virgin Pulse Wellness Program
- Optional add ons such as pet insurance, legal service support, and more!

This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethesda MD, or Vancouver WA

The US base salary range for this position is $128,000 - $140,000 + commission + benefits. Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

## #LI-MG

#LI-Hybrid About us:

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant [Privacy Notice](https://drive.google.com/file/d/1yiG-k0YX_sW10PiJk_xliDc3W-veJCrK/view?usp=drive_link) for more details on how we handle your personal information.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available [here](https://www.zoominfo.com/legal/nyc-local-law-144-notice).

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

## About ZoomInfo Technologies LLC

## Company Overview
- **One-liner**: ZoomInfo is a go-to-market (GTM) intelligence platform that provides B2B data, buying intent signals, and AI-powered automation to help sales, marketing, and recruiting teams find, engage, and win customers.
- **Entity Type**: Public (Nasdaq: GTM)
- **Headquarters**: Vancouver, Washington, USA
- **Founded**: 2007
- **Founders**: Henry Schuck (also CEO and Chairman)

## Core Business
- **Primary industry/industries**: B2B Go-to-Market (GTM) Intelligence, Sales & Marketing Technology, Data as a Service
- **Target customers**: B2B companies of all sizes (SMB to Enterprise), specifically sales, marketing, recruiting, and revenue operations teams.
- **Mission or purpose statement**: “To remove guesswork from go-to-market execution” and “unlock the growth potential of professionals and businesses with better data.” [zoominfo.com](https://www.zoominfo.com/about)

## Products & Services
- **ZoomInfo Platform**: The core GTM Intelligence Platform that combines company and contact-level data with real-time buying signals and automation tools.
- **ZoomInfo Copilot**: An AI-powered assistant that delivers insights, AI-guided recommendations, and automated actions to help sales teams focus on top accounts and win deals faster.
- **GTM Studio**: A newer offering that applies generative AI and machine learning to every stage of the customer journey, enabling personalized outreach at scale.
- **Data-as-a-Service**: Access to a vast database of verified B2B contacts, firmographic, technographic, and intent data, updated via proprietary technology, machine learning, and a contributory network.

## Market Standing
- **Valuation/Market Cap**: As a public company, market cap fluctuates; check current data on a financial site (e.g., Yahoo Finance). The company went public in 2020 in what was described as the largest software IPO in a decade.
- **Key Metric**: Trusted by **35,000+** customers globally. Employs **over 3,000** people. [zoominfo.com](https://www.zoominfo.com/)
- **Notable Investors/Partners**: The company was originally founded as DiscoverOrg and acquired ZoomInfo in 2019, later taking the ZoomInfo name. It is publicly traded with a broad institutional investor base.
- **Growth Signals**: Continued investment in AI (Copilot, GTM Studio), global expansion (offices in US, Israel, UK, Canada, India, Australia), and a large and growing customer base.

## Competitive Advantages
- **Data Depth & Accuracy**: Claims to have “unmatched depth of data” with millions of verified contacts and companies tracked globally, sourced from proprietary technology, machine learning, public sources, and a contributory network.
- **Unified Platform**: Unlike many point-solution AI tools, ZoomInfo offers a single integrated platform combining data, intent signals, and automation, which reduces the need for a fragmented tech stack.
- **Market Leadership**: The company is a dominant player in the B2B data and GTM intelligence space, trusted by a massive number of businesses.

## Strategic Focus
- **AI-First Innovation**: Deep investment in AI and machine learning to power its Copilot and GTM Studio products, aiming to automate workflows and provide predictive insights.
- **Platform Consolidation**: Continuing to build out an all-in-one GTM platform that increases operational efficiency and reduces the number of tools a revenue team needs.
- **Global Expansion**: Growing its international footprint with offices and a distributed workforce to tap into global talent and markets.

## Why Work Here
- **Culture & Values**: The company emphasizes a high-energy, fast-paced, and impact-driven culture. Core values include being **Entrepreneurial**, **Relentless**, a **Team**, **Innovators**, and **Experts**. The motto is “Get to Impact, Fast.” [zoominfo.com](https://www.zoominfo.com/careers)
- **Hybrid/Remote Policy**: ZoomInfo offers a **flexible hybrid remote working model** to promote equity, employee wellness, and work-life balance. [zoominfo.com](https://www.zoominfo.com/careers/working-at-zoominfo)
- **Compensation & Benefits**: Offers a “highly competitive total rewards program” including:
    - **Equity**: Competitive equity awards for select roles upon hire and during annual programs.
    - **Time Off**: Paid Time Off, Parental Leave, and FMLA/State Leave.
    - **Family Planning**: Partnership with Carrot for fertility healthcare and family-forming benefits.
    - **Learning**: Numerous self-paced, interactive live and online learning opportunities. [zoominfo.com](https://www.zoominfo.com/careers)
- **Engineering Culture**: Described as a place where employees build, shape, and “unleash the power of data.” Engineers are empowered to take ownership from day one and work with AI-powered tools and real-time data insights. [zoominfo.com](https://www.zoominfo.com/careers/working-at-zoominfo)

## Sources
1. [ZoomInfo About Us Page](https://www.zoominfo.com/about)
2. [ZoomInfo Careers Page](https://www.zoominfo.com/careers)
3. [ZoomInfo Working at ZoomInfo Page](https://www.zoominfo.com/careers/working-at-zoominfo)
4. [ZoomInfo Homepage](https://www.zoominfo.com/)
5. [ZoomInfo LinkedIn Page](https://www.linkedin.com/company/zoominfo)

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