---
title: 'Senior Help Desk Technician at Contact Government Services, LLC'
canonical: 'https://feeny.ai/job/senior-help-desk-technician-contact-government-services-llc-miami-tr3qvx3mh0yg'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Help Desk Technician at Contact Government Services, LLC

- **Company:** Contact Government Services, LLC
- **Location:** Miami, FL
- **Compensation:** $40k–$80k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-03-06
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/cgsfederal/7ead5593-9125-4b53-b6a7-5423b6f36ece

## Job description

Senior Help Desk Technician Employment Type: Full Time Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Maintain Account Management forms for new and departed users per Government policy and procedures
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets
- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions

Qualifications:

- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include:
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above

Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:

- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com

#CJ

## About Contact Government Services, LLC

## Company Overview
- **One-liner**: Contact Government Services (CGS) delivers technology, staffing, and consulting solutions to help U.S. federal agencies modernize and streamline operations.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Washington, District of Columbia, United States
- **Founded**: Not publicly disclosed (the company references a 7-year history of government contracting as of its website content, suggesting formation around 2017)
- **Founders**: Not publicly listed; key executives include Anthony Miller (Partner, CEO) and Brian York (Partner, COO)

## Core Business
- Primary industry: Government Relations Services / Federal Contracting
- Target customers: U.S. federal government agencies (B2G)
- Mission: “Simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources” — combining cutting-edge technology with world-class personnel to solve complex public-sector challenges

## Products & Services
- **Staffing**: Full-time, part-time, contract, and temp placements for legal, IT, software engineering, document review, data management, network management, help desk, and project management roles.
- **Technology Solutions**: Cloud services, data processing & hosting, IT infrastructure & operations, software development, eDiscovery platforms (e.g., Veritas, Relativity), and cybersecurity (ISO 27001 certified).
- **Consulting & Project Management**: Agile project management, business process design, analytics/dashboarding, and strategic advisory for government modernization.
- **Training & Support**: Custom training programs and ongoing technical support for deployed solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Headcount of 46 employees (+119% year-over-year); active job postings exceed 3,900 (+2,452% year-over-year), signaling rapid scaling.
- **Notable Investors/Partners**: Sister company Contact Discovery Services LLC; strategic partnerships with technology vendors (e.g., Microsoft Azure, AWS, ServiceNow, Veritas). No external funding rounds publicly reported.
- **Growth Signals**: Massive surge in hiring (3,905 open positions), strong LinkedIn follower growth (+69.8% yearly to 169K), and expansion into multiple office locations (Washington, DC; San Francisco, CA; remote/hybrid roles).

## Competitive Advantages
- **Government-First Focus**: Entirely dedicated to federal contracting, with deep understanding of agency compliance, security requirements, and procurement processes.
- **ISO 27001 Certification**: Demonstrated commitment to information security management, a critical differentiator for government work.
- **Bicoastal Presence**: Headquarters in Washington, DC (proximity to federal clients) and a San Francisco office (access to tech talent and innovation).
- **Integrated Service Model**: Offers a full spectrum from staffing to technology implementation and project management, providing end-to-end solutions.

## Strategic Focus
- **Scaling Rapidly**: Aggressively hiring across IT, legal, and consulting roles to meet growing government demand.
- **Technology Modernization**: Helping agencies replace legacy systems with cloud, automation, and data-driven solutions.
- **eDiscovery & Legal Services**: Expanding its strong foothold in electronic discovery and document review through its partnership with Contact Discovery Services.

## Why Work Here
- **Mission-Driven Culture**: Employees work on meaningful problems that directly improve government efficiency and public service.
- **Growth Opportunities**: With explosive headcount and job posting growth, early hires have significant room for advancement.
- **Benefits Package**: Health, dental, vision, life insurance, 401k, flexible spending accounts, paid time off, and 11 federal holidays.
- **Work Arrangements**: Mix of on-site (primarily DC), hybrid, and remote roles depending on the position; recent postings include remote-friendly options.
- **Engineering & Tech Culture**: Emphasis on cutting-edge tools (cloud, AI, automation) and agile methodologies, appealing to technologists who want to apply their skills in the public sector.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/contact-government-services-cgs)
2. [CGS Federal About Page](https://cgsfederal.com/about/)
3. [CGS Federal Careers Page](https://cgsfederal.com/join-our-team/)
4. [CGS Federal Staffing Page](https://cgsfederal.com/staffing/)
5. [CGS Federal Job Board (Lever)](https://jobs.lever.co/cgsfederal)

## Other roles at Contact Government Services, LLC

- [eDiscovery Deputy Program Manager](https://feeny.ai/job/ediscovery-deputy-program-manager-contact-government-services-llc-remote-6mxm4gk8yycx)
- [Legal Assistant](https://feeny.ai/job/legal-assistant-contact-government-services-llc-washington-gaphsjbsg32p) — Washington, DC
- [Senior Paralegal](https://feeny.ai/job/senior-paralegal-contact-government-services-llc-washington-611s6bxxnr77) — Washington, DC
- [Paralegal Admin Specialist](https://feeny.ai/job/paralegal-admin-specialist-contact-government-services-llc-washington-mm4qgc1jyvqc) — Washington, DC
- [Paralegal (Top Secret Clearance Required)](https://feeny.ai/job/paralegal-top-secret-clearance-required-contact-government-services-llc-fyqxc21re20e) — Washington, DC
- [Paralegal](https://feeny.ai/job/paralegal-contact-government-services-llc-washington-0s574y6b54c7) — Washington, DC
- [Law Clerk/Attorney](https://feeny.ai/job/law-clerk-attorney-contact-government-services-llc-jackson-zsdr13fbtmy9) — Jackson, MS
- [Senior Paralegal](https://feeny.ai/job/senior-paralegal-contact-government-services-llc-albuquerque-emya9xr0bmh9) — Albuquerque, NM
- [Paralegal](https://feeny.ai/job/paralegal-contact-government-services-llc-indianapolis-3z07s8skb12w) — Indianapolis, IN
- [Paralegal Admin Specialist](https://feeny.ai/job/paralegal-admin-specialist-contact-government-services-llc-baltimore-bmj7rggazjf7) — Baltimore, MD