---
title: 'Senior Host Operations Associate II, Posh Live at Poshmark'
canonical: 'https://feeny.ai/job/senior-host-operations-associate-ii-posh-live-poshmark-us-p4g4zeqehkx1'
type: 'job'
last_seen: '2026-11-11'
---

# Senior Host Operations Associate II, Posh Live at Poshmark

- **Company:** Poshmark
- **Location:** US, CA
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/poshmark/5b13d4ca-3dfe-42a3-9e9e-fbd3283e16a3

## Job description

## About Poshmark

Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.

## About the role

We’re looking for a Host Operations Specialist to help our hosts run their day-to-day businesses smoothly and support the growth of Posh Live. In this role, you’ll own day-to-day host support and coordinate technical issues from initial report through resolution. You’ll work closely with the Account Manager, Product, Engineering, and Customer Support to troubleshoot problems, keep hosts informed, and identify opportunities to improve the host experience. As Posh Live grows, you’ll help build the processes and resources that allow us to support more hosts effectively.

## What you’ll do

- Support hosts with everyday questions and issues. Help hosts navigate product features, show operations, and order-related questions. Resolve issues directly where possible and coordinate with the appropriate teams when additional support is needed.
- Own bug tracking and follow-up. Gather details, reproduce issues where possible, and document clear bug reports, including the impact on hosts’ businesses. Track progress with Product and Engineering and follow through until issues are resolved or a clear next step is established.
- Keep hosts informed. Provide timely updates, explain available workarounds, and close the loop when an issue is resolved.
- Identify recurring problems. Look for patterns across host feedback and support requests, and bring actionable recommendations to the team.
- Improve how we support hosts. Maintain troubleshooting guides, FAQs, and escalation processes to make support faster and more consistent.
- Partner with the Account Manager. Coordinate on host needs and escalations, bringing in account context when needed and ensuring clear ownership of next steps.
- Contribute to business improvements. Work closely with the Posh Live team to identify operational friction that affects hosts’ ability to run shows, fulfill orders, and grow their businesses.

## What you’ll bring

- Experience in customer support, account operations, marketplace operations, or a similar role.
- Strong problem-solving skills and comfort troubleshooting product and operational issues.
- Strong organization and follow-through, with the ability to manage multiple open issues.
- Clear, empathetic communication with hosts and internal partners.
- Good judgment about urgency, business impact, and when to escalate.
- A proactive mindset and willingness to adapt as the business evolves.
- Familiarity with Poshmark; experience supporting or using Posh Shows is a plus.

What success looks like

- Hosts receive timely, clear, and helpful support.
- Issues are documented accurately, with clear ownership and consistent follow-up.
- Hosts and internal teams have visibility into open issues and next steps.
- Recurring problems lead to actionable recommendations and improvements.
- Support processes become more efficient as the host community grows.

## About Poshmark

## Company Overview
- **One-liner**: Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, electronics, and more, combining social engagement with ecommerce.
- **Entity Type**: Private (acquired by Naver Corporation in January 2023 for $1.2 billion; formerly public with ticker POSH on NASDAQ)
- **Headquarters**: Redwood City, California, USA
- **Founded**: 2011
- **Founders**: Manish Chandra, Chetan Pungaliya, Gautam Golwala, Tracy Sun

## Core Business
- **Industries**: Social commerce, retail fashion resale, ecommerce
- **Target Customers**: B2C — individual sellers and buyers (primarily consumers), with a strong focus on women’s fashion and expanding into men’s, kids’, pets, home, and beauty categories
- **Mission Statement**: "To put people at the heart of commerce, empowering everyone to thrive."

## Products & Services
- **[Poshmark Marketplace]**: A social marketplace app and website where users buy and sell new or used items across fashion, home, electronics, and beauty. Core features include "Posh Shows" (live selling events), "Closet Clear Out," and "Offer to Likers." It is a peer-to-peer platform with a strong community focus.
- **[Posh Protect]**: Buyer protection program that ensures items are as described or the buyer gets a refund.
- **[Posh Post]**: A simplified shipping service with flat-rate labeling for sellers.
- **[Poshmark for Brands/Partners]**: Programs enabling brands to engage with the community, manage official closets, and run promotions.

## Market Standing
- **Valuation/Market Cap**: Acquired by Naver Corporation in January 2023 for $1.2 billion (all-cash transaction). Prior to going private, its market cap was approximately $1.2 billion at the time of the deal announcement.
- **Key Metric (Revenue)**: Annual revenue of approximately **$326 million** (latest available, from pre-acquisition filings; private company post-acquisition, financials not publicly disclosed).
- **Key Metric (Community)**: Over **80 million registered users** across the U.S., Canada, Australia, and India; over **350 million items sold** to date; sellers have generated over **$8 billion in earnings**.
- **Key Metric (Funding)**: Prior to its IPO, Poshmark raised over $150 million from investors including Mayfield Fund, GGV Capital, Menlo Ventures, and others.
- **Notable Investors/Partners**: Naver Corporation (parent company), Mayfield Fund, GGV Capital, Menlo Ventures, Rakuten, and others.
- **Growth Signals**: International expansion into Canada, Australia, and India; launch of "Posh Shows" live shopping; headcount growth of 5% YoY to approximately 1,855 employees; active hiring in engineering, data science, and product roles.

## Competitive Advantages
- **Community-First Social Commerce**: A highly engaged, loyal community of buyers and sellers—over 130 million items sold—differentiating it from traditional resale platforms like ThredUp or eBay.
- **Established Brand & Trust**: The "Posh Protect" program and consistent user experience create strong trust, with over $8 billion in seller earnings to date.
- **Data & Personalization Moat**: A large dataset on user preferences, selling patterns, and fashion trends powers recommendation algorithms and seller tools.
- **Parent Company Backing**: Naver’s resources (technology, AI, global reach) provide stability while allowing Poshmark to operate independently.

## Strategic Focus
- **Expanding Live Commerce**: Investing in "Posh Shows" to compete with TikTok Shop and other live selling formats, especially in the U.S. and international markets.
- **International Growth**: Deepening presence in Canada, Australia, and India, which are newer markets relative to the U.S.
- **Platform Enhancements**: Improving seller tools (e.g., AI-driven pricing, inventory management, shipping logistics) to increase conversion and user retention.
- **Sustainability & Circular Economy**: Positioning the platform as a leader in sustainable fashion (keeping items in circulation), which aligns with growing consumer trends.

## Why Work Here
- **Culture & Values**: Core values include "Focus on People," "Lead with Love," and "Embrace Your Weirdness." The company emphasizes authenticity, inclusion, and connection—both within the team and with the community.
- **Work Policy**: Hybrid workplace model (mix of remote and on-site, varying by team). Redwood City HQ is the primary hub, with offices in Chennai, Vancouver, and New York City. Many engineering and corporate roles are expected to work from the office on a regular basis.
- **Benefits**: Comprehensive health & wellness, flexible PTO, parental/family leave, 401K plan, remote work support, learning & development programs, and fun company events. Personal style (or not) is encouraged.
- **Engineering Culture**: Tech stack includes AWS, Java, Python, Kotlin, Ruby on Rails, Swift, Kubernetes, Terraform, and more. Teams work on ML, infrastructure, data engineering, and platform products. The company focuses on empowering engineers with autonomy and driving impact from day one.
- **Stability & Outlook**: Backed by Naver, a large and stable tech conglomerate, Poshmark has a solid financial footing and is actively hiring in engineering, data, and product roles.
- **Employee Ratings**: 4.0/5.0 on LinkedIn (417 reviews) — Work-Life Balance: 4.3, Compensation: 3.6, Culture: 4.3, Career: 3.8.

## Sources
1. [poshmark.com](https://poshmark.com/about)
2. [poshmark.com](https://poshmark.com/careers)
3. [builtin.com](https://builtin.com/company/poshmark)
4. [linkedin.com](https://www.linkedin.com/company/poshmark)
5. [investors.poshmark.com](https://investors.poshmark.com/news/news-details/2022/Naver-to-Acquire-Poshmark/default.aspx)
6. [boards.greenhouse.io](https://boards.greenhouse.io/poshmark)
7. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/poshmark)

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