---
title: 'Senior HR Compliance & Escalations Specialist – EMEA at Remote People'
canonical: 'https://feeny.ai/job/senior-hr-compliance-escalations-specialist-emea-remote-people-emea-5y6k8yqxfr1d'
type: 'job'
last_seen: '2026-10-17'
---

# Senior HR Compliance & Escalations Specialist – EMEA at Remote People

- **Company:** Remote People
- **Location:** EMEA
- **Work type:** remote
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.eu.greenhouse.io/remotepeople/jobs/4990068101

## Job description

## About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

## About the Role

Remote People is looking for a Senior HR Compliance & Escalations Specialist to join our EMEA Support team.

This is a senior, employee- and client-facing HR Operations role for someone who enjoys solving complex employment challenges, not simply routing questions to other teams. You will be the escalation point for high-priority cases that require sound judgement, strong compliance knowledge and calm, clear communication.

You will support a broad range of employee lifecycle matters, including contracts, leave, payroll and benefits queries, employee relations and offboarding. A key part of the role is being able to assess the situation, understand the local employment risk and provide a practical answer or recommendation directly. While you will partner closely with Payroll, Legal, Compliance and local providers when needed, you will take ownership of driving cases through to resolution.

You will also help strengthen the wider Support function by identifying recurring issues, improving processes and creating clear guidance that enables the team to prevent avoidable escalations.

This role is ideal for a hands-on HR Operations professional with strong multi-country EMEA compliance experience, particularly across Spain, France and German, who can confidently de-escalate sensitive employee or client concerns and deliver an excellent support experience in a fast-paced, remote environment.

Job Responsibilities

- Act as the senior escalation point for complex employee and client HR queries across EMEA, taking ownership from initial assessment through to a clear, compliant resolution.

- Provide practical, accurate guidance on employment compliance, contracts, leave, benefits, payroll-related queries, employee relations and offboarding.

- Independently assess risk and resolve high-priority cases wherever possible, reducing unnecessary reliance on external providers or internal specialist teams.

- Apply strong working knowledge of employment practices across key EMEA countries—particularly Spain, France and Germany—to provide timely, actionable answers.

- Lead sensitive employee and client conversations by phone or video when written communication is not sufficient, using empathy and sound judgement to de-escalate concerns and restore trust.

- Work closely with Payroll, Legal, Compliance, Operations and local providers when specialist input is required; provide clear case context, recommendations and next steps to drive resolution efficiently.

- Manage a varied case queue through tickets and email, prioritising urgent issues and ensuring cases are documented accurately and resolved within agreed service levels.

- Identify recurring case themes, investigate root causes and create practical SOPs, knowledge-base guidance and process improvements to prevent repeat escalations.

- Support and coach junior support team members on complex cases, compliance principles and best practices for case ownership and communication.

- Maintain clear, audit-ready case documentation, including risk considerations, decisions taken, stakeholder input and employee/client communications.

## Key Qualifications

- 5+ years of progressive HR Operations, Employee Relations, EOR, PEO, HR shared services or employment-compliance experience in a multi-country EMEA environment.

- Strong hands-on knowledge of employment compliance and employee lifecycle processes, with direct experience supporting Spain, France and Germany strongly preferred.

- Demonstrated experience independently resolving complex escalations involving contracts, leave, payroll, benefits, terminations, employee relations or compliance, not simply routing cases to other teams.

- Proven ability to de-escalate sensitive employee or client situations through clear, calm and empathetic communication.

- Experience working in a ticket-based HR support environment and managing case queues, SLAs, quality standards and competing priorities.

- Ability to assess employment risk, make sound recommendations and recognise when Legal, Payroll or a local provider must be involved.

- Strong stakeholder-management skills and experience coordinating effectively with Payroll, Legal, Compliance, Operations, Benefits and external partners.

- Track record of improving HR processes through root-cause analysis, SOPs, knowledge management or workflow automation.

- Excellent written and spoken English; additional European languages are a plus.

- Experience with HRIS and case-management tools such as Zendesk, ServiceNow, Jira, Workday, InterCom or similar.

- Comfortable working independently in a fast-paced, fully remote environment.

What it's like working at Remote People

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being part of Remote People means that you get the benefit of:

- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

How to apply

Please fill out the form and upload your CV in a PDF format.

If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

Need help? Get in touch with us at: join@remotepeople.com

## About Remote People

## Company Overview
- **One-liner**: Remote People provides a full-lifecycle global employment platform that enables companies to recruit, employ, and incorporate talent in 150+ countries through Employer of Record (EOR), Contractor Management, and Recruitment services.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, NY, USA (with APAC headquarters in Singapore)
- **Founded**: 2018
- **Founders**: Antoine and Pierre

## Core Business
- **Primary industry**: Human Resources Services / Global Employment Infrastructure
- **Target customers**: B2B, primarily mid-market and enterprise companies looking to hire internationally without setting up local legal entities
- **Mission**: "Building the infrastructure for a borderless workforce" – making global hiring as straightforward as hiring someone down the street, with full compliance and zero friction.

## Products & Services
- **Employer of Record (EOR)**: Full-service employment in 150+ countries. Remote People acts as the legal employer, handling payroll, benefits, tax compliance, and contracts. Starting at $199/month.
- **US PEO**: Hire and manage US-based employees with payroll, health benefits, and state-level compliance.
- **Contractor Management**: Onboard, pay, and manage global contractors with compliance, contracts, and payments in one dashboard.
- **Contractor of Record**: Engage global contractors with compliance and risk handled.
- **Global Payroll**: Run accurate payroll in every country with taxes, deductions, and local filings handled on time.
- **Recruitment**: In-house recruiters source, screen, and deliver vetted candidates in days (no retainers).
- **AI Command Center**: Proprietary employment AI that handles global HR tasks (pay, expenses, leave, onboarding, offboarding, termination) via a single message, with expert verification before commitment.
- **Entity Setup & Incorporation**: Support for transitioning to owned entities when headcount justifies it, including legal and financial roadmap.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding of $1.3M (Seed round, February 2024). The company has been **profitable since 2020**.
- **Notable Investors/Partners**: Not specified in public sources.
- **Growth Signals**:
    - Headcount grew from ~5 employees in 2018 to **260+ professionals** (LinkedIn reports 140 employees with +2857% YoY growth; company site states 260+ across 30 countries).
    - Trusted by **3,000+ companies**.
    - Ranked **#1 on G2** for Ease of Use, Best Support, and Best Meets Requirements.
    - Operates in 40+ countries with entities in 100+ countries.
    - ISO 27001, SOC 2, and GDPR certified.
    - LinkedIn followers: 84,818 (+252.6% yearly growth).

## Competitive Advantages
- **Full-lifecycle platform**: Recruit, employ, and incorporate through one partner – a rare combination of recruitment, EOR, and entity setup.
- **AI-powered efficiency**: The Command Center AI automates routine global HR tasks, reducing time and complexity.
- **Human-in-the-loop compliance**: Every high-impact change is expert-checked by in-country HR specialists, not just automated.
- **Dedicated account manager**: Every client gets a real person, not a chatbot or ticket queue.
- **Transparent pricing**: Full EOR service starting at $199/month, with pricing that scales.
- **Speed**: Onboarding in 48 hours, live payroll in 5 days, candidate shortlist in 72 hours.
- **Profitability**: Profitable since 2020, indicating sustainable business model and efficient operations.

## Strategic Focus
- **AI-first global HR**: Deepening the Command Center AI to automate more global HR processes (payroll, leave, expenses, compliance).
- **Global expansion**: Continuing to grow entity coverage and in-country expertise across more nations.
- **Product-led growth**: Scaling self-service capabilities while maintaining high-touch support for complex needs.
- **Talent density**: Competing for the top 1% of talent globally, positioning themselves as the infrastructure that makes that possible.

## Why Work Here
- **Remote-first from day one**: Work from anywhere across 150+ countries with real autonomy and trust.
- **Global team**: 260+ professionals across 30 countries, offering a truly international work environment and cross-cultural collaboration.
- **Competitive compensation**: Localized benefits, equity opportunities, and flexible work.
- **Enterprise-level work, startup energy**: The challenge of scaling a global infrastructure platform with the agility of a startup.
- **Meaningful impact**: Building the infrastructure that lets any company hire the best talent regardless of location.
- **Award-winning culture**: Ranked #1 on G2 for support and ease of use, reflecting a customer-obsessed and quality-driven approach.
- **Active hiring**: 16 open positions across Engineering (Back-End, QA, AI), Product (Design, Management), Sales (AE, SDR across regions), Finance, Legal, and Operations. Open to speculative applications at join@remotepeople.com.

## Sources
1. [Remote People - About Page](https://remotepeople.com/about/)
2. [Remote People - Homepage](https://remotepeople.com/)
3. [Remote People - Careers Page](https://remotepeople.com/about/careers/)
4. [Remote People - LinkedIn](https://www.linkedin.com/company/remotepeoplecom)
5. [Remote People - Greenhouse Job Board](https://job-boards.eu.greenhouse.io/remotepeople/jobs/4796153101)
6. [Remote People - Solutions (EOR, PEO, Payroll, Contractor)](https://remotepeople.com/solutions/employer-of-record/)

## Other roles at Remote People

- [Onboarding Specialist Americas](https://feeny.ai/job/onboarding-specialist-americas-remote-people-latin-america-9f12mqa0qdk9) — Latin America
- [Revenue Operations Manager](https://feeny.ai/job/revenue-operations-manager-remote-people-china-ctkexy36z03c) — China
- [Growth & Field Marketing Manager (Brand, Social & Events)](https://feeny.ai/job/growth-field-marketing-manager-brand-social-events-remote-people-americas-g8nmka64psah) — Americas
- [SDR LATAM](https://feeny.ai/job/sdr-latam-remote-people-latin-america-ehrsq8rme29n) — Latin America
- [Payroll Specialist, EMEA](https://feeny.ai/job/payroll-specialist-emea-remote-people-philippines-yex7agd0wd53) — Philippines
- [Employee Support Specialist (HR, Payroll & Global Employment) – EMEA](https://feeny.ai/job/employee-support-specialist-hr-payroll-global-employment-emea-remote-people-emea-406ftgxf1daa) — EMEA
- [Global Workforce Compliance Advisor (Shanghai)](https://feeny.ai/job/global-workforce-compliance-advisor-shanghai-remote-people-shanghai-aca759dr55jj) — Shanghai, China
- [Sales Development Representative (China)](https://feeny.ai/job/sales-development-representative-china-remote-people-china-bjcthnddkm27) — China
- [Product Manager - Payroll](https://feeny.ai/job/product-manager-payroll-remote-people-apac-china-xpyayxefd84g) — APAC / China
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-remote-people-apac-h5f0kham5ggv) — APAC