---
title: 'Senior HR Operations Associate at True Platform'
canonical: 'https://feeny.ai/job/senior-hr-operations-associate-true-platform-multiple-locations-ybergrpctj8f'
type: 'job'
last_seen: '2026-10-19'
---

# Senior HR Operations Associate at True Platform

- **Company:** True Platform
- **Location:** Multiple Locations, United States
- **Work type:** hybrid
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.lever.co/trueplatform/2bcfe4bb-036b-4708-8c34-519b2832795b

## Job description

## About the Role

The Senior HR Operations Associate is the driving force behind a seamless, compliant, and exceptional employee experience at True. As the primary owner of day-to-day HR transactions, you will manage the end-to-end employee lifecycle—from the moment a candidate accepts an offer to their eventual offboarding.

Key Responsibilities: Onboarding & Offboarding Offer Management: Generate, distribute, and track offer letters, ensuring all compensation, equity, and role details are accurate and compliant. Pre-Employment Processing: Initiate and monitor background checks, drug screens (if applicable), and right-to-work documentation (e.g., I-9 verification). Onboarding Coordination: Partner with IT and Hiring Managers to ensure new hires have a seamless Day One experience. Facilitate HR onboarding sessions and ensure all new hire documentation is completed. Offboarding Execution: Manage voluntary and involuntary termination processes, including processing offboarding documentation, coordinating final paychecks with Payroll, calculating severance (if applicable), and ensuring the smooth transition of company assets. Employee Lifecycle & Documentation Lifecycle Transactions: Process all employment changes accurately and timely, including promotions, lateral transfers, manager changes, and compensation adjustments. Records Management: Maintain accurate and secure electronic employee files, ensuring all required employment documentation is filed correctly and complies with data privacy regulations. Auditing & Compliance: Conduct regular audits of employee data and physical/electronic records to ensure absolute accuracy. Maintain compliance with federal, state, and local employment laws. Operational Support & Employee Experience Front-Line Support: Act as the primary point of contact for employee and manager inquiries regarding HR policies, lifecycle processes, and general employment questions. Process Improvement: Identify bottlenecks in day-to-day operations and recommend actionable improvements to streamline workflows and enhance the employee experience. Cross-Functional Collaboration: Partner closely with the HRIS/Tech team to escalate system errors, with Payroll to ensure data accuracy for processing, and with HR Business Partners on complex employee changes.

## Qualifications

Experience: 3–5 years of progressive experience in HR Operations, HR Administration, or a similar capacity. Accuracy & Detail: Exceptional attention to detail with a proven track record of maintaining high data integrity in fast-paced environments. HR Knowledge: Strong foundational understanding of core HR principles, employee lifecycle processes, and basic employment law compliance. System Proficiency: Experience operating as a user/administrator within enterprise HRIS platforms (e.g., Paylocity, Workday, ADP, BambooHR) for transactional processing. Communication: Strong written and verbal communication skills, with an emphasis on customer service, empathy, and confidentiality when dealing with sensitive employee information. Problem-Solving: Ability to navigate operational roadblocks independently and escalate highly complex issues to the appropriate centers of excellence.

## About True Platform

## Company Overview
- **One-liner**: True Platform is a global executive talent platform that combines data, AI, and deep sector expertise to help companies make high-impact talent decisions across executive search, advisory, and interim solutions.
- **Entity Type**: Private (PE-backed; LLR Partners made an equity investment in 2021)
- **Headquarters**: Philadelphia, Pennsylvania, United States
- **Founded**: 2012
- **Founders**: Brad Stadler (CEO), Joe Riggione (Executive Vice Chair), Josh Withers

## Core Business
- **Primary industry/industries**: Executive Search & Talent Management, Staffing and Recruiting, HR Technology
- **Target customers**: Investment firms (PE/VC), their portfolio companies, public companies seeking transformative growth, and high-growth companies needing executive talent
- **Mission or purpose statement**: To evolve the talent management industry by creating tools and services that increase transparency and efficiency within the global talent market—adding value to the global talent pool, clients, and everyone who provides talent-related services.

## Products & Services
- **True Search**: Global recruitment for board members, C-suite executives, VPs, directors, and other strategic talent, focusing on investment firms and public companies.
- **Thrive (TRM)**: Collaborative, real-time talent relationship management software for search firms, in-house recruiters, and VC/PE firms.
- **AboveBoard**: An inclusive digital platform that opens up executive search to underrepresented leaders and helps companies diversify their executive roles.
- **TrueBridge**: A talent network connecting experienced executives to fractional and interim roles at high-growth companies.
- **True Talent Labs**: Talent advisory, executive coaching, and assessment solutions providing insights for organizations, teams, and leaders.
- **Search Essentials**: Uses technology, data, and human expertise to unbundle executive recruitment services and tailor-fit the search process.
- **True AI Capability Index℠**: The industry’s first AI readiness executive assessment, a proprietary framework that predicts leadership performance as AI transforms work.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Recognized as North America’s **6th largest** executive search firm and fastest growing among the top 35 (2022 ranking). Employee count between 251–1,000 (LinkedIn reports ~697 employees).
- **Notable Investors/Partners**: LLR Partners (PE investor, 2021); Integrum (partnership announced); Ursula Burns (joined Board of Directors); Hobbs & Towne Inc. (HTI) acquired in 2021 for climate/energy transition practice; Jopwell acquired (hiring platform for diverse candidates); Bleeker acquired (assessment/coaching).
- **Growth Signals**: Global expansion with hubs in Philadelphia (HQ), San Francisco, New York, London, Berlin, Stockholm, Singapore, Sydney, Dubai, Amsterdam; operates in 7+ countries; Inc. Magazine Best Workplace multiple years; Forbes list of best recruiting firms; Philadelphia area Top Place to Work.

## Competitive Advantages
- **Data & AI Moat**: True leverages 13+ years of proprietary data on talent development and millions of candidate data points, combined with the proprietary **True AI Capability Index℠** to assess candidate adaptability, learning velocity, and AI fluency—shifting focus from static credentials to real-world capability.
- **Full-Suite Platform**: Unlike traditional search firms, True offers an integrated ecosystem of search, software (Thrive), diversity platform (AboveBoard), fractional talent (TrueBridge), and advisory/coaching (True Talent Labs).
- **Scale & Growth**: The only firm to grow in the top 8 of North American firms and the fastest-growing among the top 35, indicating strong market momentum and brand recognition.

## Strategic Focus
- **AI-Transformation of Talent**: True is heavily investing in AI-driven assessment tools (True AI Capability Index℠) to predict executive performance in the age of AI, positioning itself as a leader in modernizing executive hiring.
- **Global Expansion**: Continued opening of new international hubs (most recently Sydney, Amsterdam, Dubai, Latin America) to service a global client base.
- **Product Ecosystem Integration**: Deepening integration between its search services, SaaS products (Thrive), and DEI platform (AboveBoard) to create a seamless talent management experience.
- **Diversity & Inclusion**: AboveBoard remains a core strategic asset, aimed at opening executive search to underrepresented leaders and driving transparency.

## Why Work Here
- **Culture & Recognition**: Named an Inc. Magazine Best Workplace multiple years; Philadelphia HQ named a Top Place to Work; recognized as one of the fastest-growing firms globally, indicating a high-energy, growth-oriented environment.
- **Impact & Innovation**: Employees work at the intersection of AI, data science, and talent strategy—building tools that are reshaping how executives are hired. The launch of the True AI Capability Index℠ means engineers and data scientists have a direct hand in creating industry-defining products.
- **Global & Diverse Team**: With offices in 7+ countries and a workforce distributed across 20 countries, True offers a truly global, multicultural work environment.
- **Hybrid/Remote Flexibility**: Open roles include "Engagement Coordinator - Central Timezone" and "Growth Marketing & AI Co-Op," suggesting a mix of remote, hybrid, and office-based roles depending on function.
- **Growth Trajectory**: The company has doubled headcount multiple times (50 → 100 → 200 → 250+ → 697) and continues to expand, offering strong career progression opportunities for early and mid-career professionals.

## Sources
1. [trueplatform.com](https://trueplatform.com/company/)
2. [linkedin.com/company/true-search](https://linkedin.com/company/true-search)
3. [trueplatform.com/team](https://trueplatform.com/team/)
4. [jobs.lever.co/trueplatform](https://jobs.lever.co/trueplatform)
5. [people.equilar.com](https://people.equilar.com/bio/org/true-platform/4344029)

## Other roles at True Platform

- [HRIS Operations Associate](https://feeny.ai/job/hris-operations-associate-true-platform-multiple-locations-qjj23gmpbcgw) — Multiple Locations, United States
- [Analyst (Executive Search)](https://feeny.ai/job/analyst-executive-search-true-platform-berlin-6sf5p8vzg232) — Berlin, Germany
- [July 2027 Executive Search Analyst Program - Philadelphia, San Francisco, Boston, Chicago](https://feeny.ai/job/july-2027-executive-search-analyst-program-philadelphia-san-francisco-boston-1g2hfmj0ca6j) — Multiple Locations, United States
- [January 2027 Executive Search Analyst Program – Philadelphia, San Francisco, Boston](https://feeny.ai/job/january-2027-executive-search-analyst-program-philadelphia-san-francisco-boston-1nhqaf1c2fyx) — Multiple Locations, United States
- [Engagement Coordinator and Office Administrator - New York](https://feeny.ai/job/engagement-coordinator-and-office-administrator-new-york-true-platform-new-york-zx84e9w3zdmy) — New York, NY
- [Engagement Coordinator and Office Administrator - San Francisco](https://feeny.ai/job/engagement-coordinator-and-office-administrator-san-francisco-true-platform-san-e3fp6kgds2cp) — San Francisco, CA
- [Engagement Coordinator - Central Timezone](https://feeny.ai/job/engagement-coordinator-central-timezone-true-platform-united-states-e6dzd8qfgem7) — United States
- [Engagement Coordinator and Office Administrator - Eastern Timezone](https://feeny.ai/job/engagement-coordinator-and-office-administrator-eastern-timezone-true-platform-bp0064ka3e8v) — Boston, MA
- [Sr. Systems Developer](https://feeny.ai/job/sr-systems-developer-true-platform-united-states-ryh39fwzph6r) — United States