---
title: 'Senior HR Operations Specialist & Workplace Support at KnowBe4'
canonical: 'https://feeny.ai/job/senior-hr-operations-specialist-workplace-support-knowbe4-sao-paulo-hjv01vx8rc6e'
type: 'job'
last_seen: '2026-09-09'
---

# Senior HR Operations Specialist & Workplace Support at KnowBe4

- **Company:** KnowBe4
- **Location:** São Paulo, Brazil
- **Posted:** 2026-08-08
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/knowbe4/jobs/8692513002

## Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn: [https://www.linkedin.com/company/knowbe4/life/brazil](https://www.linkedin.com/company/knowbe4/life/brazil/)

The Opportunity

The Senior HR Operations Specialist & Workplace Support is responsible for providing operational support to the HR Manager and developing and facilitating initiatives to help create a collaborative and inclusive office environment and company culture. This role involves supporting various human resources plans and procedures for all company personnel based on KnowBe4’s established goals and objectives, handling day-to-day HR operations, managing absence cases, and ensuring a seamless employee experience across local teams.

Location & Schedule

- Office Location: Av. Pres. Juscelino Kubitschek, 2041 (JK Complex), Vila Olímpia, São Paulo. Easily accessible via the Emerald Line (CPTM - Vila Olímpia Station) Work Schedule: On-site 4 days per week (1 day remote). As a core member of our People/HR team, your physical presence in the hub is key to driving our local onboarding, culture, and employee experience.

## What You’ll Do

- HR Operations & Lifecycle Support: Provide operative and administrative support to the HR Manager (International) throughout the employee lifecycle in a confidential and sensitive manner from  hiring processes to offboardings
- Employee Guidance: Act as a contact for managers and employees to provide counsel, and support on HR policies and employee-related questions.
- Policy, Compliance & Payroll: Assist in drafting, updating  and implementing robust HR policies, procedures, and employee handbooks in line with KnowBe4’s culture and core values. Assist in managing compliance requirements regarding contracts, bonuses, pensions, benefits administration, and prepare payroll inputs for the payroll team.
- Culture & Employee Experience: Drive company culture by coming up with creative ideas, coordinating cross-functional either remote or in-person events, staff birthdays, end-of-month lunches/dinners, shipping employee goodies, and implementing local diversity initiatives in partnership with our global Culture team.
- Workplace & Regional Support: Handle logistical office needs (including ordering supplies, vendor management ) and manage the allocated office budget. Provide operational HR support for other regions as needed.

## What You Bring

- Experience: Relevant degree or equivalent experience preferred, with a background in HR Operations and strong administration skills.
- Communication & English Fluency: Excellent written and verbal communication skills in English, paired with strong interpersonal, customer-facing skills, and a customer-focused attitude.
- Discretion & Judgment: High level of confidentiality and strong problem-solving skills when addressing sensitive workplace issues and supporting employee relations.
- Technical Proficiency: Adaptable to new tools and systems; comfortable working on Macbooks and proficient in Google Workspace (Gmail, Docs, Sheets, Slides).
- Proactivity & Organization: Excellent time management and organizational skills, with a resourceful, proactive attitude, fine attention to detail, and the ability to multitask in a fast-paced environment.

Bonus points if you have:

- Experience working within international team structures or global tech/SaaS companies.

## Why You’ll Love It Here

- Be Part of a Global Leader: KnowBe4 is the world's largest security awareness training and simulated phishing platform, expanding rapidly with immense opportunity for career development.
- Thrive in a High-Energy Hub: Join our dynamic São Paulo team at the JK Complex in Vila Olímpia, a prime location offering top-tier amenities, modern workspaces, and convenient transit access.
- Culture That Actually Matters: Enjoy team lunches, social events, employee appreciation perks, and dedicated time spent building genuine connections.
- Impact & Ownership: You won't just follow a checklist; you will directly shape our local office culture, drive regional HR initiatives, and make a tangible impact on the daily experience of our team members

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit [www.knowbe4.com/careers/benefits](http://www.knowbe4.com/careers/benefits).

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

## About KnowBe4

## Company Overview
- **One-liner**: KnowBe4 provides a cybersecurity platform that helps organizations manage human and AI agent risk through security awareness training, phishing simulation, and AI-driven defense agents.
- **Entity Type**: Private (taken private by Vista Equity Partners in 2024)
- **Headquarters**: Clearwater, Florida, United States
- **Founded**: 2010
- **Founders**: Stu Sjouwerman

## Core Business
- **Primary industry**: Cybersecurity (Human Risk Management, Security Awareness Training, AI Agent Security)
- **Target customers**: B2B, serving over 70,000 organizations worldwide, ranging from SMBs to large enterprises
- **Mission**: "To enable your employees to make smarter security decisions, every day."

## Products & Services
- **Security Awareness Training**: A comprehensive library of training content designed to educate employees on recognizing and resisting phishing, social engineering, and other cyber threats.
- **Phishing Simulation (AIDA)**: AI-powered phishing simulation platform that uses generative AI to create realistic, targeted phishing templates for testing and training employees.
- **Cloud Email Security (Egress)**: An adaptive, AI-driven cloud email security platform acquired in 2024 to block phishing, malware, and social engineering attacks before they reach the inbox.
- **AIDA (Artificial Intelligence Defense Agents)**: A suite of AI-native security agents that automate and enhance human risk management, including agents for automated training, template generation, knowledge refreshers, policy quizzes, and orchestration.
- **Agent Risk Manager**: A governance layer for AI agents, providing visibility, threat detection, and control over AI agent activity within an organization.
- **SecurityCoach**: A real-time security coaching product that provides immediate feedback to users when risky behavior is detected.
- **KnowBe4 HRM+**: An integrated human risk management platform combining AI, training, and security products.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (taken private by Vista Equity Partners in 2024; prior to that, it was publicly traded on NASDAQ: KNBE).
- **Key Metric**: Trusted by more than 70,000 organizations worldwide.
- **Notable Investors/Partners**: Vista Equity Partners (current owner), Microsoft (collaboration announced June 2025).
- **Growth Signals**: 
  - Completed a successful IPO in 2021, then taken private by Vista Equity Partners in 2024.
  - Acquired Egress (cloud email security leader) in 2024.
  - Launched AIDA (AI Defense Agents) suite, with 8 agents released by April 2026.
  - Established a dedicated Enterprise AI (EAI) division in 2024.
  - Expanded to 11 countries: UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, and India.
  - Named to the Inc. 500 list five times.

## Competitive Advantages
- **Market Leadership**: Trusted by over 70,000 organizations, making it the largest platform for security awareness training and human risk management.
- **Pioneer in Digital Workforce Security**: First to market with a unified platform securing both human users and AI agents, addressing the emerging "agentic AI" threat landscape.
- **AI-First Innovation**: Dedicated Enterprise AI (EAI) division and a suite of proprietary AI Defense Agents (AIDA) that provide a significant technological moat.
- **Comprehensive Platform**: End-to-end solution covering training, phishing simulation, email security, and AI agent governance, creating a sticky ecosystem.
- **Radical Transparency Culture**: A unique internal culture of open communication, including daily company-wide CEO updates.

## Strategic Focus
- **Securing the AI Workforce**: A major strategic pivot to become the "pioneer of digital workforce security," securing both human employees and AI agents.
- **AI Innovation**: Continued investment in the AIDA platform and the Enterprise AI division to automate and enhance human risk management.
- **Platform Expansion**: Deepening the integration of acquired assets (Egress) and building a unified, comprehensive security platform.
- **Global Growth**: Expanding international presence across 11 countries and growing the customer base beyond 70,000 organizations.

## Why Work Here
- **Award-Winning Culture**: Consistently ranked a "Best Place to Work" by Fortune Magazine and The Tampa Bay Times for over a decade, with specific accolades for women, millennials, and technology.
- **Radical Transparency**: The CEO hosts a daily 5-20 minute company-wide meeting to update all employees on company happenings, good or bad. Monthly "Lunch with the CEO" events randomly select 10 employees.
- **Hybrid & Remote Options**: Offers a hybrid work environment with remote work options, a relaxed dress code, and a "no door policy" encouraging open communication.
- **Global Exposure**: Offices in 11 countries (US, UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, India) providing opportunities for international collaboration.
- **Professional Development**: Tuition reimbursement up to $5,250/year, certification bonuses up to $5,000/year, leadership skills training, and a strong history of internal promotion.
- **Generous Benefits**: Fully paid medical insurance, 3.5% 401k matching, 8-weeks fully paid parental and adoption leave, open PTO, and a relaxed dress code ("If you don’t get arrested on your way to work, you are good!").
- **Diversity & Inclusion**: Active Employee Resource Groups, community outreach, scholarships for underrepresented talent, and diverse hiring events.
- **Fun Perks**: Unlimited snacks, game rooms, end-of-month celebrations, and regular social events (movie nights, beach days, boat cruises).

## Sources
1. [knowbe4.com](https://www.knowbe4.com/about-us)
2. [knowbe4.com](https://www.knowbe4.com/careers)
3. [knowbe4.com](https://www.knowbe4.com/careers/benefits)
4. [knowbe4.com](https://www.knowbe4.com/careers/job-openings)
5. [knowbe4.com](https://www.knowbe4.com/)

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