--- title: 'Senior Implementation Consultant at Rithum' canonical: 'https://feeny.ai/job/senior-implementation-consultant-rithum-spain-r5qrr2hk62tj' type: 'job' last_seen: '2026-09-16' --- # Senior Implementation Consultant at Rithum - **Company:** Rithum - **Location:** Spain - **Work type:** remote - **Posted:** 2026-09-14 - **Last confirmed live:** 2026-09-16 - **Apply:** https://job-boards.greenhouse.io/rithum/jobs/8202046 ## Job description Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end. ## Overview As a Senior Implementation Consultant, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts. All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance. ## Responsibilities Solution Design & Technical Discovery - Lead technical discovery and solution design during late-stage sales engagements for strategic clients - Develop complex implementation plans and ensure seamless handoffs to delivery and support teams Implementation & Client Enablement - Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements - Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP - Provide expert-level platform training and consultation to client stakeholders Collaboration, Mentorship & Scale - Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed - Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development - Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices - Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale - Use AI as a default for recurring deliverables — implementation planning, client documentation, troubleshooting research, and enablement content — and share the prompts and workflows that work with your immediate team Client Advocacy & Communication - Communicate complex technical concepts clearly to both technical and non-technical stakeholders - Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution - Take ownership of high-risk client situations, ensuring proactive intervention and resolution ## Qualifications ## Minimum Qualifications - 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients - Fluent in both written and spoken English - Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols - Advanced expertise in REST and SOAP API integrations and troubleshooting - Strong working knowledge of Excel and HTML - Demonstrated ability to manage multiple complex client projects simultaneously - Excellent problem-solving, time management, and prioritization skills - Strong communication and presentation skills for technical and non-technical audiences - Proven ability to document processes and create technical enablement materials - Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities - Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making ## Preferred Qualifications - Bachelor's degree in computer science, Information Technology, or a related field - 5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients - Additional language proficiency is a plus - Experience working with enterprise clients and/or within the e-commerce industry - Familiarity with remote-based training tools - Project Management experience or certification (e.g., PMP, Agile) - Demonstrated success in developing online technical training content - A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives - Excellent problem-solving, time management, and prioritization skills Travel Required Up to 10% Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: - Partner with the leading brands and retailers. - Connect with passionate professionals who will help support your goals. - Participate in an inclusive, welcoming work atmosphere. - Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. - Receive industry-competitive compensation and total rewards benefits. ## Benefits - Medical, Dental and Psychology benefits - Life insurance and disability benefits - Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day - Voucher program for Transportation, Meals & Childcare - Remote Working Stipend: €40/month automatically applied in payroll - Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program - Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career. - Charitable contribution match per team member Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the [Accommodations Request Form](https://forms.office.com/r/v1qDcUpHLw). Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team. ## About Rithum ## Company Overview - **One-liner**: Rithum provides a commerce operations platform that helps brands, retailers, and suppliers list, market, optimize, and fulfill products across a connected ecosystem of 600+ marketplaces and channels. - **Entity Type**: Private (formed by the merger of CommerceHub and ChannelAdvisor in 2022, rebranded as Rithum in 2023) - **Headquarters**: Not publicly listed – historical hubs include Albany, NY (CommerceHub) and Morrisville, NC (ChannelAdvisor); the company operates globally with a remote-first workforce. - **Founded**: 1997 (original CommerceHub) as the combined entity in 2022; rebranded in 2023. - **Founders**: Original founders of CommerceHub and ChannelAdvisor (specific names not publicly disclosed for the current entity). ## Core Business - **Primary industry**: E‑commerce technology / Commerce Operations - **Target customers**: B2B – brands, retailers, and suppliers (ranging from startups to global enterprises) - **Mission or purpose statement**: “To build the world’s most connected commerce ecosystem.” [rithum.com/company/](https://www.rithum.com/company/) ## Products & Services - **Rithum Commerce Operations Platform**: A unified SaaS platform that centralizes product listing, content management, pricing, inventory, order fulfillment, and retail media campaigns across 600+ marketplaces (e.g. Amazon, Walmart, eBay) and direct‑to‑consumer channels. - **RithumIQ**: AI‑powered engine that automates bidding, keyword strategies, and delivery date prediction, and provides real‑time performance insights across SKUs, ads, and listings. - **Marketplace Network**: Enables retailers to launch curated third‑party marketplaces with full control over sellers, products, and fulfillment (including dropshipping). - **Fulfillment Optimization**: Dynamically routes orders to optimal fulfillment centers, consolidates system integrations, and provides visibility into performance from a single dashboard. - **Retail Media**: Campaign execution and measurement across top retailers, linking ad spend to ROI via retailer‑verified data. All offerings are classified as a SaaS / platform service. [rithum.com](https://www.rithum.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual GMV over $50 billion (as stated on the company site) - **Notable Investors/Partners**: Not explicitly listed; the company serves over 40,000 global brands, suppliers, and retailers, implying deep partnerships with major commerce platforms. - **Growth Signals**: - 29+ years of combined innovation (CommerceHub founded 1997). - 40,000+ customers and $50B+ annual GMV. - Remote‑first global workforce with active hiring across engineering, sales, marketing, customer success, and operations. - Emphasis on AI (RithumIQ) as a core differentiator. - Sustainability focus: asset‑light inventory and delivery consolidation reduce waste and carbon emissions. ## Competitive Advantages - **Network Effect**: A single platform connecting 600+ marketplaces and thousands of retailers/suppliers creates data‑driven insights that improve over time. - **AI Integration**: RithumIQ uses proprietary supply chain data to automate and optimize pricing, bidding, fulfillment, and delivery predictions. - **Asset‑Light Model**: Helps customers scale profitably without holding inventory, reducing waste and environmental impact. - **End‑to‑End Offering**: Covers the entire product lifecycle – listing, marketing, fulfillment, and analytics – simplifying complexity for multi‑channel sellers. - **Heritage**: Built on two decades of e‑commerce infrastructure from CommerceHub and ChannelAdvisor, providing stability and deep industry knowledge. ## Strategic Focus - **Expanding the Connected Commerce Ecosystem**: Continuing to grow the network of marketplaces and partners while deepening integrations. - **AI‑Driven Automation**: Leveraging machine learning to improve margin, reduce manual work, and provide predictive insights. - **Sustainability**: Using asset‑light models to help customers reduce unused inventory and lower carbon footprints. - **Remote‑First Talent Acquisition**: Hiring globally to attract top engineering, sales, and customer success talent. ## Why Work Here - **Remote‑first work environment** with flexible schedules. - **Competitive benefits**: medical insurance, life & disability, pet insurance, ID theft protection, professional stipend, paid time off. - **Total Rewards program** with region‑specific guides. - **Engineering culture**: collaborative coding interviews, emphasis on problem‑solving and innovation. - **Equal opportunity employer** with employee‑led groups fostering belonging and diversity. - **Growth opportunities**: fast‑growing company ($50B GMV) with a mission to “create a world where seamless commerce unlocks infinite possibilities.” - **Hiring process**: recruiter conversation → hiring manager → functional exercise/assessment → team interviews → decision. [rithum.com/company/careers/](https://www.rithum.com/company/careers/) ## Sources 1. [rithum.com](https://www.rithum.com/) 2. [rithum.com/company/](https://www.rithum.com/company/) 3. [rithum.com/company/careers/](https://www.rithum.com/company/careers/) 4. [rithum.com/company/careers/job-opportunities/](https://www.rithum.com/company/careers/job-opportunities/) 5. [rithum.com/company/leadership/](https://www.rithum.com/company/leadership/) ## Other roles at Rithum - [Senior Implementation Consultant](https://feeny.ai/job/senior-implementation-consultant-rithum-united-kingdom-ye1tj2e7rps0) — United Kingdom - [Advertising Account Manager - eCommerce](https://feeny.ai/job/advertising-account-manager-ecommerce-rithum-united-kingdom-0jnhwjwhw0dz) — United Kingdom - [Advertising Operations Manager](https://feeny.ai/job/advertising-operations-manager-rithum-united-states-30v20d5atj55) — United States - [IT Automation Engineer - Business Technology (Central/Mountain Time - US)](https://feeny.ai/job/it-automation-engineer-business-technology-central-mountain-time-us-rithum-2ph3mtgcj37b) — Central OR Mountain, United States - [Senior Software Engineer I](https://feeny.ai/job/senior-software-engineer-i-rithum-united-states-z1c81sw0vt23) — United States - [Business Systems Analyst - Salesforce, Gainsight Admin](https://feeny.ai/job/business-systems-analyst-salesforce-gainsight-admin-rithum-united-states-yk6c93tgc5fc) — United States - [Product Manager - Technical](https://feeny.ai/job/product-manager-technical-rithum-united-kingdom-9dkctv3gyh83) — United Kingdom - [Technical Account Manager](https://feeny.ai/job/technical-account-manager-rithum-spain-pxjv6mfhp8xs) — Spain - [Technical Account Manager](https://feeny.ai/job/technical-account-manager-rithum-united-kingdom-9w3x2ac6vsrx) — United Kingdom - [Associate General Counsel](https://feeny.ai/job/associate-general-counsel-rithum-united-states-nr32wrm02072) — United States