---
title: 'Senior Implementation Consultant at Staffbase'
canonical: 'https://feeny.ai/job/senior-implementation-consultant-staffbase-toronto-zm3h49jg302m'
type: 'job'
last_seen: '2026-09-24'
---

# Senior Implementation Consultant at Staffbase

- **Company:** Staffbase
- **Location:** Toronto, Canada
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-09-24
- **Apply:** https://job-boards.greenhouse.io/staffbase/jobs/8826663002

## Job description

## About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience. We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We are looking for a Senior Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant or in a similar role before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.

Important: This role is open to candidates across Canada. We are specifically looking for someone able to work West Coast hours to support our customers in that time zone.

## What you’ll be doing

- Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
- Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
- Clearly communicate implementation status, issues, risks, and effort
- Build and sustain in-depth product knowledge regarding our core products
- Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations
- Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
- Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
- Troubleshoot and triage customer issues during implementation
- Work with Sales to scope, estimate, and write Statements of Work for new projects
- Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers
- Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

## What you need to be successful

- Familiarity with implementing Software-as-a-Service solutions
- Several years of experience working on enterprise-scale deployments
- Strong application functional expertise, experience in business application deployment cycles, and strong account management skills
- Project management experience
- Self-motivated team player ready to embrace a fast-paced, high-growth environment
- 5+ years of consulting/client-facing experience
- Passion for cloud technologies
- Nice to have: comms background

## What you'll get

- Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
- Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
- Volunteer Day - you’ll get one day off per year for supporting a social project

This role is open to candidates across Canada. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Toronto. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $100k - $124k CAD base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

## #LI-AC1

## About Staffbase

## Company Overview
- **One-liner**: Staffbase is an AI-native employee experience platform that connects Comms, HR, and IT to deliver trusted, personalized communication and knowledge to every employee, from the corner office to the frontline.
- **Entity Type**: Private (founder-led, stage not publicly disclosed)
- **Headquarters**: Chemnitz, Germany
- **Founded**: 2014
- **Founders**: Frank Wolf, Martin Böhringer, Lutz Gerlach [staffbase.com/about-us](https://staffbase.com/about-us)

## Core Business
- **Primary industry**: Employee communications, internal communications, HR technology, digital workplace
- **Target customers**: B2B – Enterprise and mid-market organizations across industries (healthcare, retail, manufacturing, etc.)
- **Mission/purpose**: “We exist so no employee gets left behind.” [staffbase.com/about-us](https://staffbase.com/about-us)

## Products & Services
- **Staffbase Intranet**: AI-powered employee hub that organizes content, knowledge, and tools in one personalized place. (SaaS)
- **Employee App**: Mobile-first channel for frontline workers, with tasks, services, and AI-driven updates. (SaaS)
- **Digital Signage**: Physical display updates for on-site employees. (SaaS/hardware integration)
- **Email**: Governed, personalized email campaigns integrated with existing tech stacks. (SaaS)
- **AI Assistant**: Purpose-built assistant that delivers instant answers grounded in trusted company knowledge, with automated governance and content quality checks. (AI/SaaS)
- **Service & Knowledge Delivery**: Tools to help employees find answers, access HR services, and complete tasks without back-and-forth. (SaaS)
- **Integrations**: Deep partnerships with Microsoft 365, ServiceNow, Workday, Google Workspace, and more. (Platform)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Over 1,500 enterprise customers, connecting 14 million employees across 75 countries and 190 languages [staffbase.com](https://staffbase.com/)
- **Notable Investors**: Not specified in available sources (backed by a "real guarantee" and founder-led)
- **Growth Signals**: 
  - 3x Leader in Gartner Magic Quadrant for Intranet Packaged Solutions
  - G2 Leader across four categories (Intranet & Frontline Platforms)
  - 2026 Clearbox Choice Award Winner across three categories
  - 30,000+ member community of employee experience professionals
  - Trusted by high-profile customers like Alaska Airlines and Bethany Children’s Health Center [staffbase.com](https://staffbase.com/)

## Competitive Advantages
- **AI Quality Layer**: Ensures every AI-generated answer is accurate, contextual, and aligned with organizational policies before reaching employees.
- **Multi-channel single source of truth**: One platform governing intranet, app, email, and digital signage, reducing fragmentation.
- **Frontline-first philosophy**: Built from the belief that the hardest-to-reach employee sets the bar for everyone else.
- **Governance & compliance**: Automated workflows, content ownership, and compliance features for security-sensitive industries (healthcare, finance, etc.).
- **Deep integrations**: Works with existing enterprise tools (Microsoft 365, ServiceNow, Workday) rather than replacing them.

## Strategic Focus
- Deepening AI capabilities (AI Assistant, automated governance, knowledge quality)
- Expanding frontline worker support and mobile-first experiences
- Strengthening compliance and security features for regulated industries
- Continuing to scale globally while maintaining founder-led culture

## Why Work Here
- **Culture**: Values-driven (“Let’s own it”) with a focus on ownership, growth mindset, authenticity, and customer obsession. Strong emphasis on collaboration and continuous improvement [staffbase.com/jobs/culture](https://staffbase.com/jobs/culture/)
- **Work model**: Hybrid work options with flexible working time models; offices in Chemnitz, Berlin, Dresden, New York, London, and more
- **Benefits**:
  - 31 vacation days (incl. one floating holiday) plus fully paid Fridays off during August
  - Annual flex work allowance of EUR 1,560 / USD 1,608 / GBP 1,356 / AUD 2,400
  - Long Term Incentive Plan (LTIP) and competitive salary packages
  - Voluntary day off per year for social projects, employee referral bonus
  - Employee Resource Groups (ERGs) for community and awareness
  - Health and wellness: ergonomic workplaces, office snacks, regular team events
- **Engineering culture**: Focus on empowerment, ownership, and technical excellence; roles across product security, platform engineering, and technical product management. Recruitment process includes a “shOWN-time” task to demonstrate skills [staffbase.com/jobs](https://staffbase.com/jobs/)

## Sources
1. [staffbase.com](https://staffbase.com/)
2. [staffbase.com/about-us](https://staffbase.com/about-us)
3. [staffbase.com/jobs](https://staffbase.com/jobs/)
4. [staffbase.com/jobs/culture](https://staffbase.com/jobs/culture/)
5. [linkedin.com/company/staffbase](https://linkedin.com/company/staffbase)
6. [job-boards.greenhouse.io/staffbase](https://job-boards.greenhouse.io/staffbase)

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