---
title: 'Senior Implementation Consultant, Utility Billing at OpenGov'
canonical: 'https://feeny.ai/job/senior-implementation-consultant-utility-billing-opengov-chicago-zjc9hcve9v2d'
type: 'job'
last_seen: '2026-09-14'
---

# Senior Implementation Consultant, Utility Billing at OpenGov

- **Company:** OpenGov
- **Location:** Chicago, IL
- **Compensation:** $120k–$130k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/opengov/ff337b03-8ede-4174-82a5-7c1a6ba01cc5

## Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at [OpenGov.com](http://OpenGov.com).

Job Summary: The Senior Implementation Consultant, Utility Billing will drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing advanced product knowledge, strong technical expertise, and the ability to develop creative solutions that align with customer objectives. This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov. This position requires advanced product knowledge in Municipal Utility Billing solutions.

Responsibilities:

- Lead and manage complex, end-to-end implementation projects for new and expanding customers, including data requirements gathering, technical platform configuration, administrator training, and other implementation needs.
- Serve as the primary technical and strategic advisor to customers, ensuring effective communication, smooth deployment, and empowering government officials and staff to become informed advocates for OpenGov solutions.
- Analyze and address customer requirements and pain points, collaborating with cross-functional teams to develop tailored solutions that simplify, enhance, and automate workflows.
- Develop deep expertise in governmental processes across multiple states to better meet diverse customer needs and provide innovative solutions.
- Collaborate with the engagement and adoption teams to deliver a consistent and exceptional customer experience, including training programs for new customers.
- Establish and refine best practices for data environments and customer verticals to enhance implementation efficiency and scalability.
- Gather, document, and communicate customer feedback and feature requests, contributing to product discussions and ensuring OpenGov is a “must-have solution.”
- Work closely with internal departments, such as Research and Development and Sales, to drive delivery efficiencies and inform product roadmaps.
- Mentor and provide training to team members, fostering professional growth and sharing best practices.
- Take ownership of strategic initiatives, providing guidance on complex matters and contributing to the delivery of tactical business targets.

Requirements and Preferred Experience: Requirements:

- 5+ years of software implementation consulting experience with demonstrated expertise in Enterprise Resource Planning (ERP) platform implementations.
- Advanced knowledge of analyzing and reporting large volumes of financial data with strong understanding of data architecture and business process workflows.
- Proficiency in training customers on software solutions to address key workflows and business processes.
- Advanced Excel skills (e.g., functions/formulas, v-lookup, pivot tables, error-checking, report formatting).
- Strong skills in conceptualization, modeling, and design to develop efficient solutions.
- Proven ability to lead and mentor teams, fostering a culture of collaboration and professional growth.
- Excellent verbal and written communication skills with the ability to build and maintain productive relationships with customers and internal teams.
- Advanced problem-solving skills with the ability to evaluate variable factors and develop creative, effective solutions.

Preferred Experience:

- 3+ years of professional experience in Municipal Utility Billing, Tax Billing, or related field.
- Familiarity with SaaS solutions, APIs, or Cloud technologies.
- Knowledge of Agile & Scrum methodologies.
- Demonstrated ability to adapt quickly to changes in product features and strategically address evolving customer needs.
- Ability to effectively network and influence stakeholders across multiple disciplines.

Compensation: Chicago, IL: $120,000 - $130,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

Why OpenGov?

A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

## Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches.

## About OpenGov

## Company Overview
- **One-liner**: OpenGov provides a cloud-based platform of AI-enabled software solutions designed to modernize and streamline operations for local and state governments across the United States.
- **Entity Type**: Private (acquired by Cox Enterprises in February 2024; previously venture-backed with $178M in total funding)
- **Headquarters**: San Francisco, California, United States (additional hubs in Boston, Chicago, Dallas, Atlanta, Dubuque, and Pune, India)
- **Founded**: 2012
- **Founders**: Nate Levine, Dakin Sloss, Joe Lonsdale, Zachary Bookman (Zac Bookman)

## Core Business
- **Primary industry**: Government Technology (GovTech) – cloud software for public sector
- **Target customers**: B2G – cities, counties, state agencies across the U.S.
- **Mission**: “To power more effective and accountable government” [opengov.com/about/](https://opengov.com/about/)

## Products & Services
For each major offering:
- **OpenGov Permitting & Licensing**: AI-enabled platform for permits, licenses, inspections, and code enforcement – automates workflows, renewals, and applicant portals.
- **OpenGov Enterprise Asset Management**: Tracks infrastructure assets (roads, bridges, water mains, parks) with work order management, lifecycle tracking, GIS integration, and reporting.
- **OpenGov Financial Management**: Modern ERP cloud suite including general ledger, accounts payable, budgeting, procurement, and reporting – replaces legacy systems.
- **OpenGov Budgeting & Performance**: Tools for operational, capital, and workforce budgeting with transparency dashboards and ERP integration.
- **OpenGov Tax & Revenue Collection**: Centralizes tax billing, filing, and payments for business and property taxes.
- **OpenGov Procurement & Contract Management**: Workflow automation for the entire procurement lifecycle, from requests to contracts, with AI and compliance controls.
- **OpenGov Public Service Platform**: Unified platform integrating all modules, powered by AI, open APIs, and real-time analytics. [opengov.com/](https://opengov.com/)

## Market Standing
- **Valuation/Market Cap**: $1.8 billion (acquisition price paid by Cox Enterprises in February 2024) [linkedin.com/company/opengov-inc](https://www.linkedin.com/company/opengov-inc)
- **Key Metric**: Total funding raised prior to acquisition: $178 million across multiple rounds (Series B, D, etc.)
- **Notable Investors/Partners**: Andreessen Horowitz, 8VC, Weatherford Capital, Formation 8, Thrive Capital; early supporters include Marc Andreessen, John Chambers, Laurene Powell Jobs, Scott Cook. Parent company: Cox Enterprises.
- **Growth Signals**: Serves 2,000+ communities; 4,500+ software implementations; 1 in 3 Americans receive digital services via OpenGov; 845 employees (+17.3% year-over-year growth); expanded to 9 countries (India, Argentina, Ukraine, Hungary, Poland, etc.) [linkedin.com/company/opengov-inc](https://www.linkedin.com/company/opengov-inc) [opengov.com/about/](https://opengov.com/about/)

## Competitive Advantages
- **Purpose-built for government**: Every product is designed specifically for local and state government workflows, not adapted from enterprise software.
- **AI-enabled automation**: Embedded AI and automation reduce manual work, delays, and errors across permitting, procurement, and financial management.
- **Integrated platform**: Single, secure platform with open APIs and robust integrations, replacing siloed legacy systems.
- **Deep domain expertise**: Professional services team includes former public servants who understand government operations and best practices.
- **Scale and trust**: Over 2,000 communities served and a proven track record of 4,500+ implementations. [opengov.com/](https://opengov.com/)

## Strategic Focus
- **Current priorities**: Continue modernizing government operations through AI and automation; expand the number of communities served (targeting every U.S. community); deepen integration with existing ERP systems and third-party tools.
- **Direction for growth**: Leverage the partnership with Cox Enterprises to scale faster, invest in product innovation, and broaden the platform’s capabilities to cover more government functions. [opengov.com/about/](https://opengov.com/about/)

## Why Work Here
- **Culture highlights**: Mission-driven environment focused on public impact. Core values include “We Do What We Say We’ll Do”, “We Go the Extra Mile”, “We Care, A Lot”, “We Challenge the Status Quo”, and “Win As One”. Team celebrates wins with Gong ringing, ping pong nights, and sports events.
- **Remote/hybrid/office policy**: Strong in-office culture – “Work from Work is a Perk” and hubs foster face-to-face collaboration. Offices in San Francisco (dog-friendly), Boston, Chicago, Dallas, Atlanta, Dubuque, and Pune.
- **Notable perks**: Dog-friendly SF office, collaborative workspaces, team outings, and a focus on learning and growth. Engineering roles emphasize innovation and autonomy.
- **Impact**: Employees directly contribute to making government more efficient and accountable, touching the lives of millions of Americans. [opengov.com/careers/](https://opengov.com/careers/)

## Sources
1. [OpenGov Careers Page](https://opengov.com/careers/)
2. [OpenGov About Page](https://opengov.com/about/)
3. [OpenGov Main Website](https://opengov.com/)
4. [OpenGov LinkedIn Profile](https://www.linkedin.com/company/opengov-inc)
5. [OpenGov Jobs on Ashby](https://jobs.ashbyhq.com/opengov)

## Other roles at OpenGov

- [Implementation Consultant](https://feeny.ai/job/implementation-consultant-opengov-chicago-nrhrjzm2ekj2) — Chicago, IL
- [Talent Enablement Manager](https://feeny.ai/job/talent-enablement-manager-opengov-chicago-4qw68tf3ycz4) — Chicago, IL
- [Talent Enablement Manager](https://feeny.ai/job/talent-enablement-manager-opengov-atlanta-4xqq17bxbp1j) — Atlanta, GA
- [Lead Executive Assistant](https://feeny.ai/job/lead-executive-assistant-opengov-san-francisco-yat4ws792amw) — San Francisco, CA
- [Account Executive I, SMG](https://feeny.ai/job/account-executive-i-smg-opengov-boston-8b85t59c6qps) — Boston, MA
- [Account Executive I, SMG](https://feeny.ai/job/account-executive-i-smg-opengov-chicago-qtm4kwts7rhd) — Chicago, IL
- [Manager, SMG Sales](https://feeny.ai/job/manager-smg-sales-opengov-chicago-67g4hkzyf6pn) — Chicago, IL
- [Account Executive I, SMG](https://feeny.ai/job/account-executive-i-smg-opengov-boston-c1jgbg62kqb8) — Boston, MA
- [Account Executive I, SMG](https://feeny.ai/job/account-executive-i-smg-opengov-chicago-4hb0dv8y8f9f) — Chicago, IL
- [Account Executive I](https://feeny.ai/job/account-executive-i-opengov-boston-va2849j5a9a0) — Boston, MA