--- title: 'Senior Implementation Engineer I at Cleo (India)' canonical: 'https://feeny.ai/job/senior-implementation-engineer-i-cleo-india-bengaluru-rfjh24caxy46' type: 'job' last_seen: '2026-10-21' --- # Senior Implementation Engineer I at Cleo (India) - **Company:** Cleo (India) - **Location:** Bengaluru, India - **Posted:** 2026-10-20 - **Last confirmed live:** 2026-10-21 - **Apply:** https://job-boards.greenhouse.io/cleoindia/jobs/4719360005 ## Job description Senior Implementation Engineer I Department: Professional Services Level: IC – Mid-Level Location: Bangalore Type: Full-Time Reports To: Tech Manager ## About Cleo Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between. Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain. Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops. The Opportunity - Understand customer requirements and propose solutions by SA. - Own end-to-end EDI and integration implementations for enterprise customers. - Configure integrations, support UAT, and build expertise toward Solution Architect roles. ## What You'll Do - Configure EDI, API, and communication protocols (AS2, SFTP, VAN). - Build, test, and troubleshoot business processes, ERP integrations, and data mappings. - Implement REST/SOAP APIs with OAuth and security controls. - Support customer workshops, UAT, and issue resolution. - Apply performance, security, and implementation best practices. ## What You Bring Required - B.E./B.Tech with 2–4 years of EDI, B2B integration, or middleware experience. - Knowledge of ANSI X12, EDIFACT, AS2, SFTP, APIs, and ERP integrations (SAP preferred). - Experience with BPS, data mapping, REST/SOAP APIs, OAuth, and UAT. - Strong troubleshooting and customer-facing implementation skills. - Supply chain domain, legacy B2B tools, or AI tool experience is a plus. ## Preferred - Experience with supply chain domains: retail, grocery, 3PL/logistics, or manufacturing - Prior exposure to legacy B2B tools (Sterling, Gentran, OpenText) — helpful for migration projects - Familiarity with AI tools for documentation, analysis, or delivery acceleration Behavior Competencies Initiative & Innovation- Ability to be proactive and develop new ideas Level 2: Initiative -Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions. Leadership & Management -Ability to work within or lead a team Level 1: Team Oriented -Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed. Planning & Organization- Ability to manage tasks and activities Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems. Customer Focus- Ability to manage relationships with customers Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions. Interpersonal Communication- Ability to communicate effectively with people Level 2: Active Listening & Empathy- Listens to others' points of view through verbal and non-verbal communication. Formulates own views while understanding others'. Achievement Focus- Ability to achieve objectives Level 2: Persistence- Meets targets and fulfills agreements even when adverse circumstances prevail. Stays focused and resourceful under pressure. Solution Finding- Ability to analyze situations and find accurate solutions Level 2: Information Acquisition- Identifies gaps in available information and provides solutions for fixing them. Takes new information into account and modifies understanding accordingly. People Focus- Ability to account for the human factor Level 2: Efficiency of Staff- Manages own stress and avoids impacting team members. Anticipates and manages potential conflicts. Champions diversity through a positive approach. AI Fluency Uses AI to accelerate project delivery — drafting implementation plans, summarizing customer requirements, and generating documentation faster. Can point to specific examples where AI improved turnaround time or output quality on a customer engagement. Familiar with basic AI terms and terminologies. Ability to use org level AI tools , writes basic prompts effectively. Validates outputs before use. Participates in team feedback loops. ## Why Cleo Join. Grow. Lead the Future of Supply Chain. At Cleo we don't just manage supply chains — we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth. ## WHY JOIN US Strategic Influence Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide. Innovation-Driven Culture Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges. End-to-End Visibility Lead across planning, sourcing, logistics, and fulfillment — connecting dots others can't see. Sustainability at the Core Help build ethical, transparent, and sustainable supply chains that make a difference. ## WHY GROW WITH US Leadership Development Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career. Internal Mobility We prioritize internal talent — your next big opportunity could be just one conversation away. Recognition & Impact Your ideas matter. Your leadership is visible. Your success is celebrated. Inclusive Community Thrive in a diverse, collaborative environment where every voice is heard and respected. We are a Talent Destination for supply chain leaders who want to make bold moves, solve real world problems, and grow without limits. Whether you're stepping into your first leadership role or scaling new heights — your journey starts here. Cleo Never Stops. Total Rewards ## Benefits - Group Medical Insurance & Group Personal Accident Insurance coverage - PF & Retiral benefits - Flexible PTO and company holidays - Wellness Benefit of 15000 per year - Cleo Cares - CSR initiatives ## Equal Opportunity Statement Cleo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ## About Cleo (India) ## Company Overview - **One-liner**: Cleo provides a cloud-based supply chain orchestration platform that connects and integrates business ecosystems through EDI, API, and non-EDI transactions. - **Entity Type**: Private - **Headquarters**: Global headquarters not specified in provided sources; major development and support office in Bengaluru, India. - **Founded**: Year not publicly available from provided sources. - **Founders**: Not publicly available; current CEO is Mahesh Rajasekharan. ## Core Business - **Primary industries**: Supply chain orchestration, integration platform as a service (iPaaS), EDI/B2B integration, logistics and fulfillment. - **Target customers**: B2B, enterprise organizations with complex trading partner ecosystems; also serves mid-market and direct-to-consumer businesses. - **Mission/purpose**: “Deliver a new era of supply chain intelligence” by enabling end-to-end visibility, automation, and AI-driven insights across the supply chain. ## Products & Services - **Cleo Integration Cloud**: A unified platform for real-time and batch integrations across API, EDI, and non-EDI use cases. Includes no-code trading partner onboarding, any-to-any data transformation, and pre-built connectors for ERP, TMS, WMS, eCommerce, and marketplaces. - **Cleo Network**: A pre-connected network of thousands of trading partners, enabling rapid onboarding via API, EDI, or web portal. - **Managed Services**: Expert-led implementation, support, and consulting services for customers who need assistance with integration projects. - **Cleo Insights & Dashboards**: Forward-looking intelligence, forecasting, and personalized dashboards for end-to-end visibility into supply chain integrations. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Annual recurring revenue not publicly available; total funding not disclosed. The company reports 4,000+ customers worldwide and a 95% renewal rate. - **Notable Investors/Partners**: Not listed in provided sources; leadership team includes Mahesh Rajasekharan (CEO), Sameer Katiyar (CFO), John Thielens (CTO), and others. - **Growth Signals**: Cleo states it has grown “5x in 5 years” and is recognized as a G2 leader in its category. The Bengaluru office (India Development Centre) has 85 employees and is actively hiring for implementation, support, and sales roles. ## Competitive Advantages - **End-to-end visibility**: Single platform covering planning, sourcing, logistics, and fulfillment. - **No-code/low-code capabilities**: Self-service transformation engine and pre-built partner profiles reduce manual scripting and accelerate onboarding. - **AI integration**: Infusing AI into the platform, network, and applications to turn billions of data points into actionable insights. - **High retention**: 95% renewal rate indicates strong customer satisfaction and stickiness. - **Network effects**: The Cleo Network provides a pre-connected ecosystem of thousands of trading partners, lowering barriers for new customers. ## Strategic Focus - **AI-driven supply chain intelligence**: Moving beyond experimentation to practical, profitable AI implementation. - **Expanding platform capabilities**: Continued investment in connectors, automation, and real-time analytics. - **Scaling global operations**: Growing the India development centre and hiring across engineering, professional services, and customer success. ## Why Work Here - **Culture**: Emphasizes strategic influence, innovation, sustainability, and inclusive community. Values include commitment to people, customers, results, and innovation. - **Remote/hybrid policy**: The Bengaluru office offers remote options (e.g., night shift roles are fully remote). The company has offices in dozens of cities globally. - **Growth opportunities**: Leadership development programs, executive mentorship, internal mobility, and rotational opportunities. - **Tech stack**: Modern integration technologies (EDI, API, SQL, XML, AS2, SFTP, REST) and exposure to AI/automation. - **Perks**: Not detailed in provided sources, but careers page highlights “world-class programs” and a focus on employee recognition and impact. ## Sources 1. [Cleo About Page](https://www.cleo.com/company/about-cleo) 2. [Cleo Homepage](https://www.cleo.com/home) 3. [Cleo India Careers (Greenhouse)](http://job-boards.greenhouse.io/cleoindia) 4. [Cleo Bengaluru Office (The Org)](https://theorg.com/org/cleo-com/offices/bengaluru) 5. 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