---
title: 'Senior Implementation Lead at Perchwell'
canonical: 'https://feeny.ai/job/senior-implementation-lead-perchwell-new-york-wscg8w880b8x'
type: 'job'
last_seen: '2026-10-17'
---

# Senior Implementation Lead at Perchwell

- **Company:** Perchwell
- **Location:** New York, NY
- **Compensation:** $150k–$200k
- **Employment:** full-time
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/perchwell/ef1c15d9-2bb9-4eeb-bb7b-8f7971c9b88c

## Job description

## Who We Are

Perchwell is the modern real estate listings platform built for agents to search smarter, collaborate better, and close deals faster. We are building the future of residential real estateʼs critical listings infrastructure: a platform where market  research and client collaboration converge. Our modern architecture enables continuous innovation at a pace legacy systems cannot match, with AI-powered features and mobile-first capabilities designed for how agents actually work. As consumer expectations and technology evolve, Perchwell remains focused on our core vision:  empowering real estate professionals with the most intelligent, data-driven, and connected platform in the industry. Backed by leading venture capital firms including Lux Capital and Founders Fund, along with strategic partnerships with some of the country's top Multiple Listing Services (MLSs), Perchwell represents the first major new platform to enter the listings technology market in decades. This unique combination of institutional investment and deep industry alignment provides both the resources and market validation needed to transform the multi-trillion dollar residential real estate industry.

## What We're Looking For

We are hiring an experienced Implementation Lead to play a critical role in directly impacting our growth and drive customer adoption. The ideal candidate brings a robust background in enterprise-level software implementations, combining technical acumen with exceptional stakeholder management skills. You should be comfortable translating complex technical concepts into business value, working closely with engineering teams to build customer solutions, and managing executive-level relationships both internally and externally. Experience in program management is essential, as you'll be orchestrating multiple workstreams across product, engineering, and customer success teams. What's most crucial is your proven ability to manage end-to-end implementation projects and drive them to successful completion. This role will report into our Head of Customer Success and work out of our SoHo NYC Office 4 days/week. The role will also require travel 10-30% of the year.

## What You'll Do

- Own and drive large-scale enterprise implementation projects from inception through successful transition to Customer Success Management
- Coordinate across multiple internal teams including Product, Engineering, and Customer Success to ensure alignment and successful delivery
- Manage executive-level relationships with enterprise partners, effectively communicating project status, risks, and deliverables
- Translate technical requirements and solutions into clear business terms for stakeholders
- Lead project planning and execution, including dependency management, risk mitigation, and change management
- Facilitate cross-functional collaboration to resolve blocks and challenges
- Build and document processes while executing, helping establish best practices for future implementations
- Drive customer satisfaction through excellent project delivery and communication

## Who You Are

Required Experience

- 7+ years of experience
- Proven track record of managing enterprise-level software implementation projects end-to-end
- Experience working directly with engineering and product teams to build customer solutions
- Strong background in program management, with demonstrated ability to manage both internal and external stakeholders
- Experience in executive-level communications and relationship management
- Understanding of software implementation lifecycle and best practices
- Strong presentation skills and experience speaking to large audiences
- Familiarity with API concepts and technical troubleshooting
- Experience building high-performing teams including sourcing, recruiting, and closing candidates

Personal Attributes

- Self-starter mentality with ability to build processes while executing
- Comfortable operating in ambiguous situations and proposing clear paths forward
- Strong problem-solving skills with ability to think creatively and go above and beyond
- Excellence in cross-functional collaboration and relationship building
- Clear and effective communication skills at both technical and business levels
- Strong project management capabilities with attention to detail
- Desire to build a high performing team

Salary Information To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. Our ranges are based on function and level benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including skills, job-related knowledge and depth of work experience.

The base compensation range for this position is expected to be between $150,000 - $200,000/year + equity + benefits.

Strong Benefits Package

- Flexible PTO, plus 10 paid company holidays
- 401K with a company match
- Medical, dental, and vision plans
- HSA and FSA options
- Commuter benefits
- Parental leave
- Company-wide onsite or offsite each year
- Beautiful office in Soho, Manhattan with a stocked kitchen, catered breakfast and lunch once per week, happy hours and meet-ups

Note: At this time, we are only considering candidates who are authorized to work in the U.S.

## About Perchwell

## Company Overview
- **One-liner**: Perchwell provides a modern data and workflow platform for residential real estate professionals, enabling them to search, collaborate, and close deals more efficiently.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2015
- **Founders**: Brendan Fairbanks (CEO)

## Core Business
- **Primary industry**: Real Estate Technology (PropTech), Information and Internet
- **Target customers**: B2B – Real estate agents, brokers, and Multiple Listing Services (MLSs)
- **Mission or purpose statement**: To empower real estate professionals to provide best-in-class service to their clients by combining clean data and intelligent software into a single platform [builtin.com](https://builtin.com/company/perchwell-0).

## Products & Services
- **Perchwell Platform**: A modern data and workflow platform for residential real estate. It provides intuitive search, collaboration tools, branded listing presentations, mobile-first experiences, and insights to help agents, brokers, and MLSs work faster and close more deals [perchwell.com](https://www.perchwell.com/).

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding of $40M (Series B: $25M in July 2024, Series A: $15M in Dec 2021) [linkedin.com](https://www.linkedin.com/company/perchwell)
- **Notable Investors/Partners**: Lux Capital (lead Series B), Founders Fund (lead Series A), and some of the country’s leading MLSs [linkedin.com](https://www.linkedin.com/company/perchwell)
- **Growth Signals**: Headcount of 59 employees (+6.3% YoY), active job postings (+50% YoY), expanding engineering team with roles for Senior Software Engineers, SRE, and Android Engineer [linkedin.com](https://www.linkedin.com/company/perchwell)

## Competitive Advantages
- **Deep Industry Partnership**: Built in lockstep with agents, brokers, and MLSs from day one, ensuring the platform solves real-world problems [perchwell.com](https://www.perchwell.com/about).
- **Modern Tech Stack**: Built on a state-of-the-art data engine using technologies like Python, React, React Native, Snowflake, and Kubernetes, offering a modern alternative to legacy real estate tools [linkedin.com](https://www.linkedin.com/company/perchwell).
- **Agile & Rapid Development**: New features and improvements are shipped weekly, allowing the platform to evolve at the speed of the market [perchwell.com](https://www.perchwell.com/about).
- **Strong Backing**: Supported by top-tier VC firms (Lux Capital, Founders Fund) and leading MLSs, providing both capital and industry credibility [linkedin.com](https://www.linkedin.com/company/perchwell).

## Strategic Focus
- **Scaling the Platform**: Expanding its best-in-class solution to become the nation’s most powerful real estate platform for agents, brokerages, and MLSs [builtin.com](https://builtin.com/company/perchwell-0).
- **Deepening Partnerships**: Continuing to build in lockstep with the industry, with a focus on high-touch change management and tailored training for MLS and brokerage clients [perchwell.com](https://www.perchwell.com/about).
- **Product Development**: Rapidly shipping new features and improvements weekly, with a focus on mobile-first experiences, branded presentations, and smarter collaboration tools [perchwell.com](https://www.perchwell.com/).

## Why Work Here
- **Culture & Values**: Described as a supportive, low-ego team that is outcome-oriented and customer-obsessed. The company values curiosity, collaboration, and a bias toward action [perchwell.com](https://www.perchwell.com/careers).
- **Work Environment**: Primarily on-site in their SoHo, NYC headquarters, with most team members in the office four days a week. The company believes the best ideas come from open dialogue and in-person collaboration [perchwell.com](https://www.perchwell.com/careers).
- **Engineering Culture**: Agile development with a modern tech stack (Python, React, React Native, Snowflake, Kubernetes). Engineers enjoy biweekly Show & Tells, a stocked library, and a book club [perchwell.com](https://www.perchwell.com/careers).
- **Benefits**: Medical, Dental & Vision Insurance, Unlimited PTO & 10 Paid Holidays, Health Savings Account, Parental Leave, 401K Match, Commuter Benefits. Perks include Monday breakfasts (bagels, smoothies) and a collaborative in-office environment [perchwell.com](https://www.perchwell.com/careers).
- **Work Policy**: Primarily on-site in their SoHo, NYC headquarters (4 days a week), with some flexibility noted for certain roles [perchwell.com](https://www.perchwell.com/careers) [builtin.com](https://builtin.com/company/perchwell-0).

## Sources
1. [perchwell.com](https://www.perchwell.com/)
2. [perchwell.com](https://www.perchwell.com/about)
3. [perchwell.com](https://www.perchwell.com/careers)
4. [linkedin.com](https://www.linkedin.com/company/perchwell)
5. [builtin.com](https://builtin.com/company/perchwell-0)

## Other roles at Perchwell

- [Senior QA Engineer, Web & Mobile Automation](https://feeny.ai/job/senior-qa-engineer-web-mobile-automation-perchwell-new-york-5cvav9pvwb4c) — New York, NY
- [Marketing Intern](https://feeny.ai/job/marketing-intern-perchwell-new-york-jhs6szkgzsr6) — New York, NY
- [Data Analytics Engineering Intern](https://feeny.ai/job/data-analytics-engineering-intern-perchwell-new-york-n1jvr15450k1) — New York, NY
- [Software Engineering Intern](https://feeny.ai/job/software-engineering-intern-perchwell-new-york-d44v7hvzqnme) — New York, NY
- [Perchwell General Interest Form - Engineering](https://feeny.ai/job/perchwell-general-interest-form-engineering-perchwell-new-york-wbvn4nrjyg9b) — New York, NY