---
title: 'Senior Implementation Manager at Bankjoy'
canonical: 'https://feeny.ai/job/senior-implementation-manager-bankjoy-united-states-hsqd2n2bx68q'
type: 'job'
last_seen: '2026-11-02'
---

# Senior Implementation Manager at Bankjoy

- **Company:** Bankjoy
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/bankjoy/ac6a9c33-ac1c-40bc-9aee-f2468f71f60c

## Job description

🌐 Who We Are Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.

💼 The Role We're hiring a Senior Implementation Manager to join our Implementation team, reporting to the Director of Implementation. You'll lead complex digital banking implementations, core migrations, and product expansions from discovery through go-live and stabilization. You'll own the delivery plan, align client and vendor responsibilities, resolve blockers, and keep stakeholders informed when scope, timing, or readiness changes. This is a hands-on senior individual contributor role with no direct reports. You'll configure and validate client environments, lead testing and launch preparation, and mentor Implementation Managers and Specialists.

🧠 What You’ll Do

- Own complex client implementations from sales handoff and discovery through configuration, testing, launch, stabilization, and transition to Support and Client Success.
- Translate contracted scope into requirements, gap analysis, milestones, dependencies, owners, and acceptance criteria. Resolve gaps early and manage changes to scope and delivery commitments.
- Lead kickoff meetings, working sessions, and client status calls. Explain product limitations and core-specific requirements clearly, including to nontechnical client teams.
- Coordinate core providers, third-party vendors, Product, Engineering, QA, Operations, and implementation colleagues. Maintain accountability for each dependency and decision.
- Configure and validate environments through Bankjoy's admin tools. Document client settings, integration prerequisites, data requirements, and known limitations.
- Maintain Smartsheet plans and the Implementation Status sheet with current dates, owners, risks, decisions, and a written weekly status update. Escalate blockers with a proposed recovery plan.
- Lead user acceptance testing (UAT), client training, and defect triage. Reproduce issues, distinguish configuration or data problems from defects, and give technical owners actionable evidence.
- Coordinate cutover plans, readiness reviews, go/no-go recommendations, and rollback planning with technical owners. Confirm client sign-off and required approvals before launch.
- Handle senior client escalations with clear facts, realistic options, and agreed next steps. Manage concurrent priorities while protecting delivery quality and client trust.
- Lead post-launch stabilization and handoff, including configuration records, open issues, owners, and support expectations. Improve core-specific guides and templates, and mentor colleagues through complex delivery work.

🎯 What You Bring

- Banking or fintech experience is required. You understand accounts, transfers, limits, digital banking workflows, and the operating needs of credit unions or banks.
- 5+ years in software implementation, client onboarding, or technical project management, with demonstrated ownership of complex financial institution projects from planning through launch.
- Experience with a core banking system or digital banking platform, including hands-on configuration, integration dependencies, and technical troubleshooting.
- A record of managing concurrent client projects, external vendors, scope changes, and delivery risks with clear ownership and current project records.
- Practical experience with UAT, defect investigation, cutover planning, launch-readiness decisions, and post-launch stabilization.
- Clear written and verbal communication, including difficult client conversations, executive updates, and explaining technical constraints without making unsupported commitments.
- Experience mentoring colleagues and improving implementation processes. Comfort working in a lean team and doing configuration, documentation, and follow-up yourself.
- Experience with Smartsheet, Jira, and Confluence or equivalents. Comfortable using company-approved AI tools for documentation and analysis while verifying outputs and following data-handling requirements.

🎁 What You Get

- A fast-paced and collaborative environment
- Competitive compensation
- Stock options at a well-funded startup
- We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
- We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
- Retirement plan with 4% company matching
- 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
- 3-5 weeks PTO depending on tenure
- 5 health days
- 15 holidays
- End of year shutdown
- Performance-based bonuses
- Remote first culture

⚖️ Equal Employment Opportunities at Bankjoy Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

🤖 Use of AI In Hiring We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.

🤝Accessibility and Accommodations Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.

## About Bankjoy

## Company Overview
- **One-liner**: Bankjoy provides an all-in-one digital banking platform for community banks, credit unions, and neo-banks to deliver modern, megabank-level digital experiences while preserving their community focus.
- **Entity Type**: Private (Series A, backed by Y Combinator, Bessemer Venture Partners, SoftBank Vision Fund, and others)
- **Headquarters**: Detroit, Michigan, USA (remote-first team across North America)
- **Founded**: 2015
- **Founders**: Michael Duncan (CEO) and Weiwei Duncan (COO)

## Core Business
- **Primary industry**: Fintech / Digital Banking
- **Target customers**: B2B – Community banks, credit unions, and neo-banks (85+ client institutions nationwide)
- **Mission**: To provide technology that helps people take control of their finances and live with confidence, purpose, and joy.

## Products & Services
- **Consumer Banking Solutions**: Modern mobile and online banking apps, including automated statements, conversational AI, and advanced security.
- **Online Account Opening**: A fully digital, 90-second onboarding process with face-matching photo ID verification and customizable workflows.
- **Online Loan Application**: Easy-to-use application workflows allowing members to apply for loans online without a branch visit.
- **Business Banking Solutions**: Secure, elegant cash, loan, and credit management tools for small businesses.
- **JoyCompass**: A personal financial wellness platform that gamifies finance, offers savings goals, budgeting, account aggregation, and financial wellness scoring.
- **FraudSense**: A real-time fraud prevention system built across the entire product suite, reducing manual review time by 80%.
- **Vertical Banking**: Enables clients to launch fully functional niche brands quickly (e.g., Panacea Financial for healthcare professionals).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: $10M in annual revenue (reached in 2024).
- **Notable Investors/Partners**: Y Combinator, Bessemer Venture Partners, SoftBank Vision Fund, CheckAlt, Curql. Several clients also invested in the Series A, making Bankjoy a CUSO (Credit Union Service Organization).
- **Growth Signals**: Serves 85+ financial institutions, serves over 1 million members, has a 4.8 app rating, and clients grow membership 55% faster than competitors. The company has launched new products yearly (JoyCompass in 2023, FraudSense in 2024, vertical banking in 2025).

## Competitive Advantages
- **All-in-one ecosystem**: A unified, in-house-built platform (mobile, online, account opening, lending, fraud, financial wellness) that works seamlessly together, eliminating the need for multiple vendors.
- **Community focus**: Specifically designed for community financial institutions, not megabanks, with a CUSO structure that aligns incentives with clients.
- **Speed of innovation**: New product releases monthly, with a track record of rapid feature launches (e.g., FraudSense launched and showed 80% reduction in manual review within six months).
- **Client results**: Demonstrated ability to help clients grow membership 55% faster than competitors.

## Strategic Focus
- **Current priorities**: Deepening the unified ecosystem, expanding vertical banking solutions, continuing to innovate on fraud prevention and financial wellness, and scaling the client base beyond 85 institutions.
- **Direction**: Helping community banks and credit unions compete with megabanks by digitizing their "people helping people" advantage, while expanding into new niches (e.g., healthcare professionals) and business banking.

## Why Work Here
- **Culture**: Remote-first team across North America (US and Canada). Values include "Seek Joy," "Lift Each Other Up," "Be a Good Human," "Honesty is Clarity," and "Lead Today for an Exceptional Tomorrow." Emphasis on autonomy, clear thinking, and fast execution in small, nimble teams.
- **Remote/Hybrid policy**: Fully remote-first, with team members in cities including Vancouver, Calgary, Salt Lake City, Denver, Austin, Detroit, Philadelphia, Toronto, New York City, Montreal, Washington DC, and Los Angeles. Company-sponsored team meetups and travel stipends.
- **Perks (US)**: Competitive compensation, performance-based bonuses, stock options (well-funded startup in high growth), 100% family medical coverage, 401k matching, generous PTO (3 weeks year 1, 4 weeks year 2, 5 weeks at 5+ years), 5 sick/mental health days, 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing parents.
- **Perks (Canada)**: Similar package with RRSP matching, competitive family medical coverage, and equivalent PTO/parental leave.
- **Engineering culture**: Fast-paced, collaborative environment with career development opportunities. Team members work on digital infrastructure behind millions of online financial experiences.
- **Notable**: Virtual escape rooms, spontaneous speed meets, and travel stipends to bring remote team together in person.

## Sources
1. [bankjoy.com](https://www.bankjoy.com/)
2. [bankjoy.com/jobs](https://www.bankjoy.com/jobs)
3. [bankjoy.com/people](https://bankjoy.com/people)
4. [linkedin.com/company/bankjoy](https://www.linkedin.com/company/bankjoy)
5. [ycombinator.com/companies/bankjoy](https://www.ycombinator.com/companies/bankjoy)

## Other roles at Bankjoy

- [Product Manager III, Account Acquisition](https://feeny.ai/job/product-manager-iii-account-acquisition-bankjoy-canada-5b849gb5v300) — Canada
- [Client Success Manager](https://feeny.ai/job/client-success-manager-bankjoy-united-states-vq8ja6hfm2by) — United States
- [Events and Marketing Manager](https://feeny.ai/job/events-and-marketing-manager-bankjoy-canada-8cty9tg95203) — Canada
- [Senior Accountant](https://feeny.ai/job/senior-accountant-bankjoy-canada-87nmb673cahn) — Canada
- [Technical Product Manager III](https://feeny.ai/job/technical-product-manager-iii-bankjoy-canada-k7x8qjm9bape) — Canada
- [Senior Software Engineer - Full Stack - .NET](https://feeny.ai/job/senior-software-engineer-full-stack-net-bankjoy-canada-2sydsv11rbc4) — Canada
- [Senior iOS Engineer](https://feeny.ai/job/senior-ios-engineer-bankjoy-canada-xyj3gyapc71h) — Canada
- [Senior Android Engineer](https://feeny.ai/job/senior-android-engineer-bankjoy-canada-6pvmj7kb75eq) — Canada
- [VP of Systems Engineering - Canada](https://feeny.ai/job/vp-of-systems-engineering-canada-bankjoy-canada-jpdqa312wfw4) — Canada
- [Quality Assurance Analyst](https://feeny.ai/job/quality-assurance-analyst-bankjoy-canada-waeggv6d62ak) — Canada