--- title: 'Senior Implementation Manager at EdSights' canonical: 'https://feeny.ai/job/senior-implementation-manager-edsights-united-states-73zepatkaskf' type: 'job' last_seen: '2026-10-15' --- # Senior Implementation Manager at EdSights - **Company:** EdSights - **Location:** United States - **Compensation:** $90k–$120k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.ashbyhq.com/edsights/ce026538-a5d7-4b81-a5fb-6ea648c65596 ## Job description At EdSights, we're building the technology for higher education to understand what students are actually thinking and feeling, so they can act before small struggles become big problems. We call it Student Voice Intelligence: engaging students in real-time, AI-powered conversations, uncovering the real drivers of attrition, and delivering those insights to power student success and enrollment workflows. Today, we partner with 300+ colleges and universities across the country. We're backed by an [$80M investment](https://www.businesswire.com/news/home/20250925255277/en/EdSights-Raises-%2480M-to-Lead-the-Next-Era-of-Student-Engagement-and-Retention-Software-in-Higher-Education) from JMI Equity and are in a phase of rapid execution and expansion. This is an opportunity to do meaningful, hands-on work at a [high-growth startup](https://www.inc.com/profile/edsights) tackling one of higher education's most urgent challenges: helping more students persist from enrollment through graduation. You’ll join a driven, thoughtful team that values ownership, moves quickly, and cares deeply about building products that make a measurable difference for students. “EdSights has perhaps the world’s most valuable data set on what college students need to navigate their academic lives.” - The Washington Post The Opportunity As a Sr. Implementation Manager, you play a vital role in our growing company. You are the primary point of contact for large, strategic partners during the onboarding process from start to finish, owning our most complex accounts — large, strategic, and multi-product/multi-campus implementations. Beyond your own implementation projects, you act as a mentor and multiplier for the team — coaching Implementation Managers and Associates, contributing to org-wide process and documentation standards, and helping define what great implementation looks like as our product footprint evolves. Success in this role means independently navigating ambiguity, bringing strategic depth to every engagement, and being viewed by partners as a trusted advisor rather than just an implementation contact. We're looking for someone with a customer-first mentality who brings prior CRM or complex systems implementation experience, operates with minimal oversight, and is energized by helping extend our thoughtful implementation process to the additional needs of more data-heavy, complex implementations. ## What You’ll Do - Serves as the primary point of contact for partners during implementation, owning enterprise, strategic, and multi-product/multi-campus accounts. - Responsible for successful adoption, onboarding, and launches associated with the assigned accounts as well as a smooth transition to Partner Success. - Ensures EdSights Partners are following change management best practices, often providing change management coaching to ensure each Partner team and persona is involved and informed accordingly. - Proactively identifies and mitigates partner and delivery risk in collaboration with Partner Success counterparts. - Partners closely with Product and Technical Integrations to help define implementation methodology, configuration standards, and documentation for new and evolving account types — applying our existing implementation process and helping expand it to cover the additional needs of more data-heavy, complex implementations like CRM, and contributing more broadly to team-wide process and standards improvement. - Mentors Implementation Managers and Associates; serves as an escalation resource for peers on complex partner relationship or delivery challenges. - Maintains Project Plan for each account via PM tracking tools (Asana, Salesforce, etc). - Collaborate across internal teams to ensure tasks are completed for implementation. - Expert proficiency at time management, estimates to completion, and calendar management; sets and manages proper expectations with partners with minimal oversight. - Configure automated SFTP integrations for partners in a way that optimizes future, ongoing data syncs. - Assist EdSights partners with basic field mapping and data alignment conversations and decisions, at times serving as a liaison between the Partner and EdSights technical teams. ## What You Should Have - 4-6+ years in implementation, onboarding, or customer-facing SaaS roles, including at least 1-2 years managing enterprise or strategic accounts. - Required: 3+ years of hands-on CRM implementation experience — configuration, data migration, workflow/automation setup, integrations. Platform-agnostic, though experience with a higher-ed-specific CRM is a strong plus: EAB Navigate, Slate (Technolutions), Salesforce Education Cloud/EDA, Element451, Ellucian CRM Recruit/Advise, or similar. - Multi-threaded stakeholder management — building relationships across senior and cross-functional partner contacts, not just a single day-to-day contact. - Change management experience, ideally supporting partners through adoption of a new or unfamiliar system. - Ability to coach and mentor peers — sharing judgment, unblocking others, and contributing to team culture. - Exceptional communication and customer service skills; high EQ and the ability to build rapport across a variety of stakeholders. - Project management skills both internally and externally, utilizing project management tools and maintaining project plans. - Teaching and facilitation skills, with the ability to adapt training content and approach to different partner audiences. - Experience in higher education is a plus. Senior Implementation Manager Aptitude & Mindset - Self-starter with a strong bias for action and sharp problem-solving instincts — takes initiative, drives outcomes, and moves ideas into execution without requiring significant oversight. - Change-oriented problem solver — comfortable adapting established process to new complexity, and viewed by partners and peers alike as a steady, trusted guide through that change. - Customer First mindset — builds trust with customer teams, communicates proactively, and treats the customer experience as an integral part of high-quality delivery. The Process - Async Video Recording - Your application will be reviewed by humans, if we’d like to learn more we will send you a link to record a quick 2min video! - Hiring Manager Interview - You'll chat with Madison, our Head of Implementation. - Peer Interview - You'll chat with a member of the Implementation Team! - Take-Home Assignment / Group Interview - This is an opportunity to showcase your skills in a tangible way. - Leadership Call - You’ll meet with our VP of CX and one of the co-founders, Claudia or Carolina for a final chat! - References - We’ll ask for 3 references. Ideally, 2 will be previous managers. - Offer! Why join EdSights? - Make a real impact in higher education — Be part of a [mission you can be proud of](https://www.edsights.io/company) to help colleges and universities better support students through AI-driven insights, real-time engagement, and student-centered technology. - Join a values-driven, collaborative culture — Be part of a kind, inclusive, “no-ego” team that prioritizes trust, transparency, and respect. - Grow with a fast-scaling EdTech company — EdSights is ranked on Inc. 5000 for rapid growth and innovation. - Enjoy flexibility and [competitive benefits](https://www.edsights.io/careers) — Remote-friendly work, unlimited PTO, paid parental leave, competitive compensation, new Apple hardware, 401k matching, and strong health and wellness benefits. EdSights provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, or any other protected characteristic under applicable law. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. ## About EdSights ## Company Overview - **One-liner**: EdSights provides an AI-powered student voice platform that helps colleges and universities improve student retention and success through personalized SMS communication and real-time insights. - **Entity Type**: Private (Growth Equity stage) - **Headquarters**: Brooklyn, New York, United States - **Founded**: 2017 - **Founders**: Claudia Recchi and Carolina Recchi ## Core Business - **Primary industry/industries**: Education Technology (EdTech), Higher Education - **Target customers**: B2B; colleges and universities of all sizes, including large four-year public institutions, private institutions, and community colleges (e.g., Southern New Hampshire University, University of Missouri, University of Hawaii System, Oklahoma State University, College of Charleston) - **Mission or purpose statement**: "To create a student-centered higher education system. We believe that the student voice is the key to transforming education and creating the learning environment of tomorrow." [edsights.io](https://www.edsights.io/) ## Products & Services - **Student Voice Platform**: An all-in-one AI-powered platform that uses personalized SMS-based communications to proactively engage students, understand their experiences, and transform those interactions into real-time insights on the leading drivers of student success (e.g., mental health, financial struggles). Empowers administrators with actionable data to deliver targeted interventions and increase staff efficiency. - **AI Chatbot**: A round-the-clock AI-powered support tool for students, freeing up support staff bandwidth while providing assistance whenever students need it. - **Student Voice Score (SVS)**: An industry-wide benchmark for student satisfaction, allowing institutions to measure and compare their scores against similar institutions and analyze variations across different student demographics. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$87.72M**; latest round was an **$80M growth equity investment** from JMI Equity in October 2025. [cbinsights.com](https://www.cbinsights.com/company/edsights) - **Notable Investors/Partners**: JMI Equity (lead), Lakehouse Ventures, Good Friends, Dan Rosensweig, Album VC, and 15+ other investors. - **Growth Signals**: - Trusted by **250+ universities** nationwide. [edsights.io](https://www.edsights.io/) - Ranked the **#6 fastest-growing education company in America** by Inc. 5000. [edsights.io](https://www.edsights.io/) - Named to **Inc.’s 2026 Best Workplaces List**. [edsights.io](https://www.edsights.io/) - **62% engagement rate** on its AI-powered SMS technology, significantly above the industry average. - **50 employees** with a **+52% yearly headcount growth**. [linkedin.com](https://www.linkedin.com/company/edsights) ## Competitive Advantages - **Proprietary AI & Research Framework**: Uses a leading research-based framework to engage students at the individual level and uncover what truly puts them at risk, a unique approach that has proven to improve retention rates. - **High Engagement Model**: Achieves industry-leading opt-in and engagement rates through personalized, non-intrusive SMS communication, turning conversations into actionable data at scale. - **Proven Track Record**: Works with a diverse range of institutions (250+ partners), from large public universities to small private colleges, driving measurable gains in student persistence. - **First-Mover in "Student Voice" Category**: Has established a strong brand and proprietary data set as the first AI-powered student voice platform for higher education. ## Strategic Focus - **Product Expansion**: Continuing to invest in and expand its product platform, including its AI capabilities and student voice analytics. - **National Scale-Up**: Using the $80M JMI Equity investment to expand its team and serve institutions nationwide. - **Data & Benchmarking**: Growing the adoption of its "Student Voice Score" as an industry standard, similar to NPS for higher education. ## Why Work Here - **Culture**: Mission-driven, focused on transforming higher education and supporting student success. Described as having "awesome people" who are passionate about the mission. [edsights.io](https://www.edsights.io/careers) - **Work Model**: **Remote-first company**. Offers a WeWork membership for employees who want to co-work in the same city. [builtin.com](https://builtin.com/company/edsights) - **Perks & Benefits**: - Competitive salary & equity options - Unlimited PTO - Health insurance, HSA/FSA - 401k with match - Wellness membership - New Apple hardware - WeWork membership - **Engineering Culture**: Fast-growing team (10 product + tech employees) using modern tech stack including **Golang, Node.js, Vue.js, PostgreSQL, Google Cloud, and Salesforce**. [builtin.com](https://builtin.com/company/edsights) - **Growth Opportunity**: As a high-growth company (ranked #6 fastest-growing education company in America), employees have significant opportunities for impact and career advancement. ## Sources 1. [edsights.io](https://www.edsights.io/) 2. [edsights.io/careers](https://www.edsights.io/careers) 3. [cbinsights.com](https://www.cbinsights.com/company/edsights) 4. [builtin.com](https://builtin.com/company/edsights) 5. [linkedin.com](https://www.linkedin.com/company/edsights) ## Other roles at EdSights - [Technical Consultant](https://feeny.ai/job/technical-consultant-edsights-united-states-swh8jpqnm0r1) — United States - [Business Development Representative](https://feeny.ai/job/business-development-representative-edsights-united-states-g3hvfjf3w6c2) — United States - [Account Executive](https://feeny.ai/job/account-executive-edsights-united-states-kcs95mprcbqv) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-edsights-united-states-raa295wen0jc) — United States - [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-edsights-united-states-az1ggb1t8pgf) — United States - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-edsights-united-states-7fxam56n86mc) — United States - [Future Openings](https://feeny.ai/job/future-openings-edsights-united-states-erqy2xwfxah9) — United States - [Senior Implementation Manager](https://feeny.ai/job/senior-implementation-manager-ascertain-remote-fvkvjy7apdaf) - [Senior Implementation Manager](https://feeny.ai/job/senior-implementation-manager-looma-remote-q6e7gz58x4es) - [Senior Implementation Manager](https://feeny.ai/job/senior-implementation-manager-pivotal-health-united-states-n5t6tyq44p94) — United States