--- title: 'Senior Implementation Manager at Looma' canonical: 'https://feeny.ai/job/senior-implementation-manager-looma-remote-q6e7gz58x4es' type: 'job' last_seen: '2026-10-17' --- # Senior Implementation Manager at Looma - **Company:** Looma - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/theloomaproject/jobs/5266293007 ## Job description Looma Background Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Their network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. All content that airs on Looma’s network is produced or edited by Relay™, their global network of independent filmmakers, editors, and other creators who specialize in point-of-decision content. Position Summary Looma is growing fast. We’re adding new national retailers and expanding with existing partners, and every new program means hundreds or thousands of stores, multiple hardware and install vendors, and a retailer team counting on us to launch on time. The Senior Implementation Manager will own these deployments end to end. This is a senior, hands-on role. You’ll independently run our largest and most complex rollouts with our most important partners. You won’t just track the plan; you’ll write the playbooks, solve the problems blocking the work, and be the person retailers and vendors trust to get it done. You’ll also own project management as a discipline at Looma, building the program, documentation, and training that let the rest of the team deliver at the same level. The responsibilities for this role can be split into three primary categories: - Deployment leadership | 50% - Hands-on problem solving & partner management | 25% - Building Looma’s project management practice | 25% Deployment leadership (50%) - Own large, multi-site retail deployments end to end, from planning and procurement through install, launch, and handoff to steady-state operations - Build and maintain integrated project plans spanning hardware procurement, certification, site surveys, installation, device registration, content readiness, and go-live - Coordinate cross-functional work across Retail Ops, Product & Tech, Sales, and Content, as well as with partners and vendors, so every launch is ready on every front - Track progress against milestones, surface risks early, and drive decisions to keep deployments on schedule - Maintain a single source of truth and report clear, concise status to Looma leadership and retail partners Hands-on problem solving & partner management (25%) - Roll up your sleeves to clear blockers directly, whether that means troubleshooting an install issue, reworking a timeline, or chasing down a missing approval - Produce the artifacts a deployment needs: Install guides, store communications, rollout schedules, trackers, and launch readiness checklists - Serve as a primary point of contact for retailer stakeholders, from store operations and IT to merchandising and corporate leadership - Manage install, hardware, and logistics vendors, holding them accountable to quality, cost, and timeline - Travel to stores, retailer offices, and vendor sites (~25%) to oversee pilots, resolve issues in the field, and build relationships - Capture lessons from every deployment and turn them into improvements for the next one Building Looma’s project management practice (25%) - Own project management as a discipline at Looma, defining the standards, tools, and rituals our deployments run on - Create repeatable playbooks and templates for new-retailer launches, expansions, and hardware refreshes - Own project management documentation and training, and keep both current as we scale - Mentor and coach more junior project and implementation team members - Partner with Retail Ops leadership to improve planning, resourcing, and forecasting across the deployment portfolio ## Experience - 7+ years of project, program, or implementation management experience, including ownership of large, complex deployments - Track record of leading multi-site physical rollouts (e.g. hardware, fixtures, or technology installed across hundreds of locations), including managing field and install vendors - Experience working directly with large retail chains or in retail technology / in-store media strongly preferred - Experience creating project management processes, documentation, or training for a team - Comfort with project management tools (e.g. Asana) and spreadsheets for planning and tracking Attributes - Owner’s mindset | You take full responsibility for outcomes and don’t wait for permission to solve problems - Calm under pressure | You stay organized and decisive when timelines slip or plans change - Clear communicator | You write and present crisply to audiences from store associates to retailer executives - Builder | You enjoy creating structure where little exists and leaving processes better than you found them - Generous teacher | You make the people around you better and take pride in their growth - Detail-oriented | Nothing slips through the cracks - Willing to travel approximately 25% of the time Structure & Compensation Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include some cash / equity flexibility (i.e. you can opt for more equity and less cash or vice-versa). ## Benefits - Employee coverage for health, dental, and vision (gold plan) - Unlimited PTO (3-week minimum) - Flexible office setting (office, flex, or WFH, with associated stipends) - Craftsmanship stipend - Paid parental leave - 401(k) plan ## Our Values At Looma, we strive to be and/or create work that is: - For You | Generous, generative, humble, in your corner - Incisive | Pragmatic, wise, perceptive, insightful - Beautiful & Clear | Polished, elegant, detailed, conveys a sense of craftsmanship - Undaunted | Tenacious, courageous, indomitable, “impenetrable ray of sun” - Dependable | Trustworthy, reliable, nothing slips through the cracks Diversity & Nondiscrimination Looma is committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business. Applicants must be currently authorized to work in the United States on a full-time basis. ## About Looma ## Company Overview - **One-liner**: Looma is an enterprise-grade in-store retail media platform that uses storytelling, education, and AI-powered recommendations to engage shoppers at the point of decision. - **Entity Type**: Private (total raised $26.15M; latest round: Line of Credit, $3M raised ~Jan 2026) - **Headquarters**: Durham, North Carolina, United States - **Founded**: 2016 - **Founders**: Cole Johnson (Founder & CEO) ## Core Business - **Primary industry**: In-store retail media / digital advertising technology - **Target customers**: B2B – major grocery and wholesale retailers (e.g., Kroger, BJ’s Wholesale Club, H-E-B, Harris Teeter, Lowes Foods, Schnuck Markets) and consumer brands seeking in-aisle engagement - **Mission/purpose**: To modernize and monetize retail stores by delivering authentic, educational content and recommendations that add value to the shopping journey rather than interrupt it. ## Products & Services - **Loop™**: A network of in-store screens that play short, curated videos focused on brand storytelling and product education. - **Relay™**: A global marketplace of independent filmmakers, editors, and creators who specialize in producing point-of-decision content for Looma’s network. - **In-Aisle Interactives**: Touchscreen displays co-located with merchandise that provide personalized recommendations (e.g., wine/cocktail suggestions via the “Digital Sommelier” AI tool), product information, and recipes. - **High Value Space Screens / End Caps**: Digital fixtures placed on end caps and high-traffic promotional spaces, integrated with merchandising. - **Atmospheric Screens**: Screens for global messaging, wayfinding, and light advertising in unmerchandised areas (entrance, checkout, overhead). - **Full‑Funnel Reporting Platform**: Scalable analytics that measure sales lift, category lift, and full‑funnel IROAS (incremental return on ad spend), not generic impressions. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$26.15M** (including a $13M round and a recent $3M line of credit) - **Notable Investors/Partners**: Triangle Tweener Fund, Silicon Valley Bank, Staley Capital Advisers, YETI Capital, Cofounders Capital; board/advisors include former EVP of Kroger, former CEO of Miller‑Coors, former CMO of Beautycounter - **Growth Signals**: - Launched into 600 Kroger stores amid surging demand - Expanded digital platform with BJ’s Wholesale Club in January 2026, adding in‑aisle interactive screens - Predicts most major retailers will have 100–200 screens per store within 5–7 years ## Competitive Advantages - **Co‑location of media and merchandise**: Screens are placed directly where purchase decisions happen (end caps, in‑aisle), not just atmospheric billboards. - **Authentic, educational content**: All content is produced or edited by Relay’s creator network – no repurposed TV ads – focusing on storytelling and shopper education. - **Deep retailer integration**: Requires close collaboration with merchandising and operations teams, creating a moat that is hard for pure digital ad platforms to replicate. - **Full‑funnel measurement**: Provides brand‑level and sales‑lift reporting that goes beyond generic impressions, proving ROI to both retailers and brands. - **AI‑powered recommendations**: Tools like Digital Sommelier deliver personalized suggestions at shelf, solving concrete customer problems. ## Strategic Focus - **Network expansion**: Adding more screens per store and scaling into new retail partners (e.g., BJ’s, Kroger). - **AI and personalization**: Developing recommendation engines that enhance the shopper experience and drive higher conversion. - **Content ecosystem**: Growing Relay™ to ensure a steady pipeline of high‑quality, point‑of‑decision content. - **Monetization**: Helping retailers capture the 3–5% per‑store EBITDA uplift that in‑store media represents. ## Why Work Here - **Culture**: Values include “For You,” “Incisive,” “Beautiful & Clear,” “Undaunted,” and “Dependable.” The company states it is “dedicated to the flourishing of every team member.” - **Work flexibility**: Offers a flexible work setting and PTO (exact remote/hybrid policy not publicly detailed; field operations roles are part‑time/in‑store). - **Benefits**: Paid parental leave and a “craftsmanship stipend” for professional development. - **Team**: Leadership includes experienced executives from retail, content, and adtech backgrounds. Open roles range from field operations to creative and engineering positions. ## Sources 1. [theloomaproject.com](https://theloomaproject.com/) 2. [theloomaproject.com/careers](https://theloomaproject.com/careers/) 3. [theloomaproject.com/team](https://theloomaproject.com/team/) 4. [theloomaproject.com/platform](https://theloomaproject.com/platform/) 5. 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