---
title: 'Senior Implementation Manager at PHIL'
canonical: 'https://feeny.ai/job/senior-implementation-manager-phil-remote-e8npgpx6ngmw'
type: 'job'
last_seen: '2026-10-18'
---

# Senior Implementation Manager at PHIL

- **Company:** PHIL
- **Location:** Remote
- **Compensation:** $130k–$150k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-03-06
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/Phil/36d39bd8-3fdd-4dc3-a843-bcb71bd7af5a/application

**Skills:** Enterprise implementation, Vendor-side ownership, Program architecture, APIs, SFTP, Flat file transfers, SQL, Technical architecture, Project management, AI applications, LLM applications

> Lead enterprise client implementations from commitment through activation, focusing on solution design, cross-functional execution, and operational readiness. The role involves translating client goals into technical architecture and driving speed to value within a health-tech platform.

## Job description

## About PHIL

Getting a prescription filled shouldn't be the hardest part of starting treatment. Yet for many patients, it is. PHIL is a Series D health-tech company building the platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers so patients can get their medication quickly and affordably. Our digital hub and pharmacy platform handles everything from enrollment and benefits verification to prior authorization, copay support, and home delivery. For manufacturers, that means more patients start therapy and stay on it, plus the commercial insight to keep improving access. We're a dedicated team of people from a wide range of backgrounds, united by a focus on the patient experience.

## The Role

We're hiring a Senior Implementation Manager to lead enterprise client implementations from committed intent through activation and hypercare, so every program launches with no defects reaching HCPs or patients. This is a requirements and delivery-ownership role, not an engineering role: Product and Engineering own the technical build, and you own the requirements that drive it and the accountability that gets each program to launch. As launch volume grows, we need an implementation function that scales through AI-first, automated workflows rather than manual effort and tribal knowledge. You’ll report to the VP of Operational Excellence within Program Delivery in our Program Management Office, and work closely with Product, Engineering, Operations, Sales, and Client Success.

## What you'll own

- Implementation delivery: Run each enterprise program from kickoff through activation and hypercare exit, keeping contract scope, client goals, configuration, and operational readiness aligned. This includes major changes and expansions to existing programs.
- Technical requirements: Lead discovery and define what Engineering builds from: integration method (API, SFTP, flat file), file and API specifications, field-level data mapping, validation and error-handling rules, and UAT acceptance criteria.
- Operational readiness: Map program rules to prior authorization, benefit verification, fulfillment, pharmacy, and patient support workflows, and deliver SOPs and talk tracks that frontline teams can run without you in the room.
- AI and agent-based workflows: Design, build, and deploy workflows that remove repeatable implementation work, such as requirements intake, document generation, data validation, and status reporting, and define what stays human. This is core to the role, not a side project.
- The implementation system: Build the playbook, the central source of truth for solution design and workflows, and the KPIs (defect rates, time to launch, per-program resource hours, hypercare duration) that drive improvement as volume grows.

What success looks like in your first year By 60 days: You've sat with every internal team that touches a launch, can describe their workflows and what they need from you, and own all in-flight implementations. By 6 months: You have launched new programs with no defects reaching HCPs or patients, a documented implementation playbook is in use, and at least one AI or agent-based workflow you built is in production. By 12 months: Per-program resource hours are trending down while launch volume grows, and the implementation function runs on a system you designed.

## What you'll bring

Our strongest candidates have owned enterprise implementations on the vendor side and bring direct experience in pharmaceutical technology, specialty pharmacy, hub services, or pharmaceutical patient access platforms. This industry experience is required, along with the ability to demonstrate what they personally specified, separate from what Engineering built.

- 10+ years of experience in technology-enabled services implementation, including 5+ years of vendor-side ownership of enterprise implementations and direct experience in pharmaceutical technology, specialty pharmacy, hub services, or pharmaceutical patient access platforms (bachelor’s degree or equivalent experience).
- 5+ years leading cross-functional teams in a matrixed environment, and a record of influencing stakeholders and negotiating solutions inside and outside the company
- Hands-on ownership of integration requirements (APIs, SFTP, flat files, or SQL). You can describe the specifications, data mappings, and validation rules you personally defined
- Designed and deployed AI or agent-based workflows that other people or teams rely on, and can describe what work was removed, what stayed human, and how the operating model changed. Personal productivity use of AI tools doesn't count on its own
- Built a repeatable implementation function or delivery framework from ambiguity, or materially improved one that was already working
- You bring structure to ambiguity, make data-driven decisions, and explain technical concepts clearly to non-technical audiences. Travel up to 25%

## Nice to have

- Familiarity with prior authorization, benefit verification, payer adjudication, or specialty distribution workflows
- Experience using Atlassian (Jira, Confluence) or [monday.com](http://monday.com) as delivery and automation platforms

## Why PHIL

- Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, vision)
- 401(k) contribution opportunity
- Paid Parental Leave

PHIL is an equal opportunity employer. We welcome applicants of all backgrounds and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

PHIL Inc. is an equal-opportunity employer.

## About PHIL

## Company Overview
- **One-liner**: PHIL is a healthcare technology company that provides a digital hub and direct-to-patient platform to help pharmaceutical manufacturers streamline medication access, improve affordability, and enhance patient outcomes.
- **Entity Type**: Private (Debt-financed; total raised $186.1M)
- **Headquarters**: Scottsdale, Arizona, United States
- **Founded**: 2015
- **Founders**: Deepak Thomas (CEO) and Puran Singh (Co-Founder, Vice President Engineering)

## Core Business
- **Primary industry**: Healthcare technology (health IT for pharma)
- **Target customers**: B2B – primarily pharmaceutical manufacturers; also serves patients and healthcare providers through the platform
- **Mission statement**: “We’re on a mission to simplify medication access for all.”

## Products & Services
- **Prior Authorization & Coverage**: AI-powered tools to streamline prior authorization workflows, including 1-click PA submissions, copay support, and financial assistance.
- **Digital Patient Engagement**: A branded, end-to-end digital experience for patients – from intake and routing to dispensing and refill reminders – designed to drive adherence and satisfaction.
- **Integrated Dispense Network & Wholesale**: A nationwide pharmacy network offering commercial and cash dispensing, fast fulfillment, free shipping, and refill reminders.
- **Data & Insights Platform**: Advanced analytics, AI-powered workflows, and a dedicated Client Insights team to surface opportunities for improving patient outcomes and brand performance.
- **PHILRx Portal**: Patient-facing and provider-facing portals for prescription access, tracking, and management.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Financial Metric**: Total funding of $186.1M (including a $60M debt round closed April 21, 2026).
- **Notable Investors**: K2 HealthVentures, Warburg Pincus, Uncork Capital, Crosslink Capital, GreatPoint Ventures, and 17+ others.
- **Growth Signals**:
  - 20x growth in cash dispenses in 2025.
  - Expanded nationwide dispensing network – licensed in all 50 states – serving over 1 million patients annually.
  - Key performance outcomes: 42% reduction in time to fill, 36% decrease in abandonment, 77% refill rate, 86% dispensed rate among enrolled patients.
  - Headcount of ~202 employees (as of most recent data).

## Competitive Advantages
- **End-to-End Platform**: A single digital hub covering prior authorization, patient engagement, dispensing, and analytics – reducing fragmentation.
- **AI-Powered Workflows**: Automated prior authorizations, data insights, and program optimization that improve speed and accuracy.
- **Integrated Dispense Network**: Proprietary nationwide network with both commercial and cash capabilities, enabling faster fulfillment and lower costs.
- **Proven Outcomes**: Documented improvements in patient starts, coverage, and adherence (e.g., 92% enrollment rate, 74% pull‑through rate, +18pt payer behavior improvement).

## Strategic Focus
- **Scaling Direct-to-Patient (DTP) Fulfillment**: Investing in state‑of‑the‑art cash dispensing capabilities to meet explosive demand (20x growth in 2025) and support all‑time‑high prescription volumes.
- **Building Commercial Advantage**: Using advanced data, AI, and dedicated client insights to help pharma brands optimize access programs and improve commercial performance.
- **Expanding the Network**: Growing the pharmacy and wholesale network to ensure nationwide coverage and capacity for future scale.

## Why Work Here
- **Mission‑Driven Environment**: Opportunity to directly improve patient access to medications and reduce healthcare costs.
- **High‑Growth Trajectory**: Rapidly expanding company (3x+ revenue growth, 20x cash dispense growth) with significant investment and scale.
- **Technology‑Forward**: Work with AI, data analytics, and modern digital health infrastructure.
- **Location**: Corporate headquarters in Scottsdale, AZ (the office is at 14500 N Northsight Blvd, Suite 307). The company appears to be office‑based, though specific remote/hybrid policies are not publicly stated.
- **Culture**: Leadership team includes experienced executives from healthcare, technology, and operations. Company surveys show high patient and partner satisfaction (“industry‑leading satisfaction scores”).

## Sources
1. [phil.us](https://phil.us/)
2. [phil.us/careers](https://phil.us/careers/)
3. [phil.us/leadership](https://phil.us/leadership/)
4. [cbinsights.com (Phil profile)](https://www.cbinsights.com/company/phil)
5. [businesswire.com (Debt round & cash dispense investment)](https://www.businesswire.com/news/home/20260421670832/en/)

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