--- title: 'Senior Implementation Specialist at Karbon' canonical: 'https://feeny.ai/job/senior-implementation-specialist-karbon-united-states-z2ygedyfbg0v' type: 'job' last_seen: '2026-09-07' --- # Senior Implementation Specialist at Karbon - **Company:** Karbon - **Location:** United States - **Compensation:** $90k–$108k - **Work type:** remote - **Posted:** 2026-08-11 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/karbon/jobs/6141505004 ## Job description ## About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About the Role: As a Senior Implementation Specialist at Karbon, you’ll serve as the trusted guide for our largest customers, leading them through onboarding, data migration, implementation, and training. You’ll act as the project manager, consultant, and change management coach, ensuring customers achieve rapid time-to-value and long-term success on the Karbon platform. As a Senior Implementation Specialist, you will... - Own the customer implementation journey: Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time. - Communicate across multiple stakeholders: Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability. - Facilitate structured onboarding: Lead kickoff meetings, consultative process reviews, configuration workshops, and training sessions tailored to firm needs. - Provide professional guidance: Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact. - Coach through change management: Help firms prepare their teams for new processes, encouraging adoption and managing resistance. - Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness. - Identify and mitigate risks: Spot early warning signs of delays or adoption issues and proactively intervene to keep projects on track. - Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback. - Deliver measurable value: Drive outcomes that demonstrate ROI for customers and set them up for long-term success with Karbon. - Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization. ## About You - You have 3-5+ years of experience in B2B SaaS Implementations - You have 2+ years of end-to-end technical implementation experience - You are experienced in project management and comfortable managing multiple customer projects simultaneously. - You thrive in customer-facing environments, facilitating workshops and executive-level conversations with confidence. - You have excellent communication and presentation skills, capable of translating technical concepts into clear, actionable steps. - You are consultative by nature, with the humility to listen and the confidence to challenge firms to rethink their processes. - You have a strong attention to detail and pride yourself on accuracy and follow-through. - You enjoy working with data and systems, ensuring integrity throughout migrations and configuration. - You are resilient and adaptable, thriving in dynamic environments where change is constant. - You are comfortable working remotely and managing your time independently. Bonus points if you have: - Experience in the accounting or tax industry. - Previous experience with workflow, accounting, or project management software. - Background in software onboarding or enterprise implementations. - Knowledge of change management frameworks. - Experience in a startup or high-growth SaaS environment. - Deep knowledge and hands-on experience using Karbon. Why work at Karbon? - Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines - Excellent benefits package including: - Paid Flexible Time Off with an encouraged 3 weeks use per year - Company paid medical for you and eligible spouse/partner and dependents - Company paid dental and vision and eligible spouse/partner and dependents - Fully company funded short and long term disability - Fully company paid life insurance - 401(k) with company matching - Flexible Spending Account - Up to 8 weeks paid parental leave - Work-from-home stipend - Work with (and learn from) an experienced, high-performing team - A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback - Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $90,000—$107,500 USD Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links. Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you! ## About Karbon ## Company Overview - **One-liner**: Karbon provides a cloud-based practice management platform that enables accounting firms to streamline work, communication, and collaboration. - **Entity Type**: Private (venture-backed, $102.3M total funding across 9 rounds) - **Headquarters**: San Francisco, California, United States - **Founded**: 2014 - **Founders**: Not publicly available in provided sources ## Core Business - **Primary industries**: Accounting and professional services practice management; software development for the accounting ecosystem. - **Target customers**: B2B – primarily accounting firms (from small to mid-sized and enterprise), as well as bookkeeping and tax professionals. - **Mission statement**: "To be the vital operating system for accounting firms worldwide" – providing innovative tools, sharing knowledge, and facilitating connectivity so firms can experience practice excellence. ## Products & Services - **Karbon Practice Management Platform**: A cloud-based, collaborative work and communication platform designed to centralize client work, tasks, emails, and projects. Features include workflow automation, billing and payments, client communication, and reporting. Ranked #1 on G2 for Accounting Practice Management for 18 consecutive quarters. - **Kai (AI Coworker)**: An AI-powered assistant that knows each firm’s clients, work, and team. Can handle tasks, answer questions using real firm data, and automate low-value administrative work. - **Automation & Efficiency Tools**: Includes templated workflows, automated data collection, standardized processes, and integrations with popular accounting ecosystem apps (APIs, ecosystem partnerships). - **Billing & Payments Module**: Integrated billing and payment capabilities to streamline revenue collection within the platform. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric** (Private): $102.3 million in total funding. Annual revenue not publicly disclosed; third-party estimate (LinkedIn) places it at $9.2M (treat as approximate). - **Notable Investors/Partners**: Not specified in provided sources; known to be backed by venture capital (multiple rounds). - **Growth Signals**: - 288 employees (+36.8% year-over-year, +112 people). - Customers in 34 countries; 33,000 accounting professionals use Karbon daily; 5.5 million jobs completed by customers in 2024. - Average savings of 18.5 hours per employee per week (self-reported in firm usage survey). - Ranked #1 on G2 for 18 consecutive quarters. - Expanding globally with team members in the US, Australia, New Zealand, Canada, UK, and Philippines. ## Competitive Advantages - **Category Leadership**: Consistently the #1 rated practice management software on G2 for over four years – a strong trust signal for buyers. - **Productivity Impact**: Proven, quantified time savings (18.5 hours/week/employee) that directly translate into firm profitability. - **Collaboration-First Design**: Built from the ground up for distributed and hybrid accounting teams, with integrated email, tasks, and client communication in one pane of glass. - **AI Moat**: Development of “Kai” – a firm-specific AI trained on real client data – creates a deepening data network effect and switching cost for users. - **Ecosystem Connectivity**: Strong API and integrations with other accounting tools (e.g., QuickBooks, Xero) and expanding partnerships further embed Karbon into firms’ daily workflows. ## Strategic Focus - **AI-Driven Automation**: Deep investment in AI (Kai) to automate routine admin tasks and provide intelligent insights, making the platform an indispensable “operating system” for firms. - **Global Scale**: Continued expansion into more countries and languages, targeting the large underserved market of accounting firms worldwide. - **Community & Thought Leadership**: Building a community of practice excellence through webinars, best-practice content, and user groups to drive adoption and loyalty. - **Platform Ecosystem**: Expanding API, marketplace, and integrations so Karbon becomes the central hub for firm technology stacks. ## Why Work Here - **Culture & Values**: Certified Great Place to Work™; emphasis on inclusive environment, open communication, consistent feedback, and professional development. - **Work Flexibility**: Genuine flexible work – remote, office, or hybrid; trust and autonomy are core, with no monitoring of hours/location. Distributed team across US, Australia, New Zealand, Canada, UK, and Philippines. - **Growth Opportunities**: Rapidly growing company (36% headcount increase YoY) with internal mobility paths, mentoring programs, and an Emerging Leaders Program. - **Perks & Benefits** (varies by region): - Paid flexible time off (plus 5 additional “Karbon days”) - Up to 10 wellness days; generous parental leave - Medical, dental, vision coverage (US: includes 401k matching; Australia: 6% KiwiSaver) - Home office equipment budget and internet assistance - Learning and development opportunities - Global Employee Assistance Program - Social club, cultural events, and offsite gatherings. ## Sources 1. [karbonhq.com/about](https://karbonhq.com/about) 2. [karbonhq.com/careers](https://karbonhq.com/careers) 3. [karbonhq.com](https://karbonhq.com/) 4. [job-boards.greenhouse.io/karbon](http://job-boards.greenhouse.io/karbon) 5. [linkedin.com/company/karbonhq](https://www.linkedin.com/company/karbonhq) ## Other roles at Karbon - [Business Development Representative](https://feeny.ai/job/business-development-representative-karbon-chicago-il-2aeq5v44tq25) — Chicago IL, United States - [Implementation Specialist - Karbon Expert (Contract)](https://feeny.ai/job/implementation-specialist-karbon-expert-contract-karbon-sydney-eckdj3er0tm7) — Sydney, Australia - [Customer Success Manager - SMB](https://feeny.ai/job/customer-success-manager-smb-karbon-united-states-ngqjyfhtnnzk) — United States - [Customer Success Manager - SMB](https://feeny.ai/job/customer-success-manager-smb-karbon-canada-mbaemf14vef7) — Canada - [Engineering Manager](https://feeny.ai/job/engineering-manager-karbon-sydney-51ztyns9k8zh) — Sydney, Australia - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-karbon-canada-rxejcfk9v35q) — Canada - [Human Resources Business Partner](https://feeny.ai/job/human-resources-business-partner-karbon-sydney-t6fk9k4ezz6c) — Sydney, Australia - [People Business Partner](https://feeny.ai/job/people-business-partner-karbon-sydney-mztc3jt9060w) — Sydney, Australia - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-karbon-united-states-ykmwxkfm1va1) — United States - [AppSec Engineer](https://feeny.ai/job/appsec-engineer-karbon-austin-tx-qsrg2ddf436g) — Austin TX, United States / Chicago IL, United States / Denver CO, United States / Los Angeles CA, United States / San Diego CA, United States / San Francisco CA, United States