--- title: 'Senior Implementation Specialist at Restaurant365' canonical: 'https://feeny.ai/job/senior-implementation-specialist-restaurant365-austin-tx-akron-ohio-irvine-nhbgk41qm4xq' type: 'job' last_seen: '2026-09-14' --- # Senior Implementation Specialist at Restaurant365 - **Company:** Restaurant365 - **Location:** Austin Tx/akron Ohio/irvine, CA - **Compensation:** $79k–$118k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.lever.co/restaurant365/a807c2c2-8668-494c-b41f-69dd8f1ec164 ## Job description Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Senior Implementation Specialist is a key expert within the Professional Services team, responsible for delivering high-touch, high-complexity onboarding experiences for our most strategic customers—typically enterprise-level or multi-unit restaurant groups. This role combines advanced solution knowledge, project leadership, and customer relationship skills to ensure implementations are executed efficiently, drive rapid adoption, and set the foundation for long-term customer success. The Senior Specialist will partner closely with Project Managers, Solutions Architects, and Customer Success Managers to design and execute tailored onboarding plans that address unique customer workflows, integrations, and operational structures. Beyond direct delivery, this role serve as a mentor and quality benchmark for other Implementation Specialists, helping raise the bar on consistency, methodology, and customer experience across the team. How you'll add value: - Lead complex, enterprise-scale implementations from discovery to adoption, ensuring alignment between customer requirements and R365’s platform capabilities to manage milestones on time and within budget to deliver smooth and complete project experience for customers. - Conduct advanced discovery sessions to deeply understand multi-location, multi-system workflows, and configure solutions to maximize operational efficiency. - Deliver expert-level training (virtual or onsite) that drives confident end-user adoption, tailoring content to different audience levels—from executives to frontline staff. - Apply deep product expertise to advise on complex use cases, integrations, and best practices, ensuring customers maximize the full value of the platform. - Mentor and coach junior Implementation Specialists, providing feedback, sharing best practices, and contributing to internal training programs. - Collaborate cross-functionally with Project Management, Solutions Architecture, Product, and Support to resolve issues, address custom requirements, and ensure delivery excellence. - Contribute to continuous improvement by identifying process gaps, suggesting enhancements to implementation playbooks, and piloting new delivery approaches. - Proactively manage risk, surfacing adoption blockers early and developing mitigation strategies to keep projects on track. - Other duties as assigned. ## KEY METRICS FOR SUCCESS - Utilization Rate - Project Completion Throughput - On-Time Delivery Rate - Customer Satisfaction (CSAT) What you'll need to be successful in this role: - 5+ years of hands-on experience in SaaS onboarding or implementation, with a proven track record of successfully guiding customers through technical setup, training, and go-live across varied business types and user groups while consistently achieving key performance metrics. - Experience managing complex, high-touch implementations with proven project management skills. - Deep understanding of multiple R365 product lines: Accounting, Operations, ExpandShare, and HIRE - Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously, prioritize effectively, and meet tight deadlines without sacrificing quality. - Excellent verbal and written communication skills, including the ability to lead client-facing trainings and translate technical concepts into clear, actionable guidance for both technical and non-technical stakeholders. - Highly analytical and solutions-oriented, able to assess requirements, troubleshoot issues, and make timely, data-informed decisions that support customer success. - Self-starter with the ability to work independently, while also demonstrating strong collaboration skills when working cross-functionally with Project Managers, Engineers, Product, and Customer Success. - Demonstrated coaching or mentorship experience. - Strong analytical and problem-solving skills. - Proven SaaS tool fluency, sound technical knowledge, and detail orientation. ## PREFERRED QUALIFICATIONS - Familiarity with restaurant or hospitality environments. - Experience in structured certification programs or internal training content. - Experience shaping onboarding frameworks and internal tools. - Comfort adapting to evolving playbooks and tools. - Basic understanding of accounting principles. R365 Team Member Benefits & Perks - Competitive compensation package - Comprehensive medical benefits - 401k + matching - Team member stock options - Flexible Time Off + Company holidays - Weekly catered lunches + snacks - Wellness initiatives This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday. Internal Employees - R365 is committed to growing talent from within.  If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement.  Reach out to your People Business Partner if you have questions. DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer. ## About Restaurant365 ## Company Overview - **One-liner**: Restaurant365 provides an all-in-one, cloud-based Restaurant Enterprise Management (REM) platform that unifies accounting, inventory, payroll, and workforce management to help restaurants increase sales, control costs, and optimize labor. - **Entity Type**: Private (Venture-backed, $437.5M total funding) - **Headquarters**: Irvine, California, United States - **Founded**: 2011 (first market release in 2012) - **Founders**: Tony Smith, Morgan Harris, John Moody ## Core Business - **Primary industry/industries**: Restaurant Technology (SaaS), Hospitality Management, Restaurant Enterprise Management (REM) - **Target customers**: B2B – Quick-service, fast-casual, full-service, and multi-location restaurant groups (SMB to Enterprise) - **Mission or purpose**: To empower restaurants by eliminating complex, generic ERP systems and providing a purpose-built platform that drives optimal productivity and profitability. ## Products & Services - **R365 Accounting**: Automates back-office financial operations – general ledger, accounts payable, bank reconciliation, and financial reporting – with seamless POS integration. - **R365 Inventory**: Tracks food and beverage costs across locations, from receiving to consumption, with real-time variance analysis. - **R365 Payroll**: Automates payroll, tip allocation, and tax compliance by pulling hours and tips directly from workforce data. - **R365 Workforce**: Employee scheduling, time tracking, and labor forecasting – includes AI-powered scheduling that optimizes for sales and labor targets. - **R365 AI (Intelligence)**: AI engine trained on full restaurant P&L data – provides AI Advisor for variance insights and financial queries, plus automated schedule generation. - **R365 Mobile App**: Enables restaurant leaders to track sales, labor, and inventory in real time and communicate in English and Spanish. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company) - **Key Metric**: $100M annual revenue (LinkedIn estimate), $437.5M total funding across 4 rounds; serves over 50,000 restaurant locations. - **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised substantial venture funding. Partners include CORE (Children of Restaurant Employees). - **Growth Signals**: 725 employees (+6.8% YoY, +254 people), launched R365 Intelligence and AI features, acquired Compeat and Ctuit in 2021 to consolidate the REM category, and expanded with international offices in Mexico City and Palestine. ## Competitive Advantages - **Unified platform**: R365 is the only solution combining accounting, inventory, payroll, and workforce data into a single P&L-connected system, eliminating the need for multiple point solutions. - **Deep restaurant-specific functionality**: Built from the ground up for restaurant operations, with native integrations to major POS systems, banks, and vendors. - **AI trained on full P&L data**: R365 AI is trained on the entire restaurant profit and loss, connecting what was sold, what it cost, what was paid, and what was made – a moat that generic ERP or payroll-only platforms cannot replicate. - **Scale & adoption**: With 50,000+ locations, the company has significant data and network effects, continuously improving algorithms and benchmarks. ## Strategic Focus - **AI-powered automation and insights**: Continue expanding AI capabilities across scheduling, variance detection, and advisory to reduce manual work for restaurant operators. - **International expansion**: Growing presence via offices in Mexico City and Palestine, indicating a global talent strategy and potential market expansion. - **Consolidation of the REM category**: Building on the Compeat/Ctuit acquisitions to remain the dominant end-to-end platform for multi-location restaurants. ## Why Work Here - **Culture & values**: Restaurant365 emphasizes autonomy, innovation, and authenticity – “bring your whole self to work.” They foster a collaborative environment where diverse perspectives drive opportunity. - **Work model**: Hybrid/remote-friendly. Offices in Irvine (HQ), Austin, Akron, Mexico City, and Palestine. Many team members work remotely, with offices used for in-person collaboration and events. - **Benefits**: Fully covered medical, dental, and vision insurance for full-time employees; 401k with employer match; stock options; annual learning & development reimbursement; LinkedIn Learning access; paid parental leave; fertility support; pet insurance; and a TIP (employee recognition) program. - **Growth & development**: Emphasizes professional development with autonomy to design career journeys, plus learning reimbursement and internal recognition programs. - **Impact**: Employees work directly with an industry that serves millions of guests daily – the company partners with CORE to support restaurant employees in crisis. ## Sources 1. [restaurant365.com](https://www.restaurant365.com/careers/) – Careers page with benefits and culture details. 2. [restaurant365.com](https://www.restaurant365.com/about-us/) – About Us page with company history, founders, values, and office locations. 3. [jobs.lever.co](https://jobs.lever.co/restaurant365) – Active job listings. 4. [restaurant365.com](https://www.restaurant365.com/) – Product page with AI features and software capabilities. 5. [linkedin.com](https://www.linkedin.com/company/restaurant365-cloud-erp-for-restaurants) – Company page with employee count, revenue estimate, funding, and ratings. ## Other roles at Restaurant365 - [Instructional Video Designer](https://feeny.ai/job/instructional-video-designer-restaurant365-austin-tx-akron-ohio-irvine-75bnggvsgbk7) — Austin Tx/akron Ohio/irvine, CA - [Workplace Experience Coordinator](https://feeny.ai/job/workplace-experience-coordinator-restaurant365-austin-1ne1yfp8csf9) — Austin, TX - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-restaurant365-mexico-city-n0vs1c9fc6sv) — Mexico City, Mexico - [Instructional Video Editor](https://feeny.ai/job/instructional-video-editor-restaurant365-mexico-city-2yvh5nry2sv7) — Mexico City, Mexico - [Senior POS Configurations Support Specialist](https://feeny.ai/job/senior-pos-configurations-support-specialist-restaurant365-austin-tx-akron-ohio-95r05rm2sg9v) — Austin Tx/akron Ohio/irvine, CA - [Senior Customer Architect](https://feeny.ai/job/senior-customer-architect-restaurant365-irvine-djkkdttghfq5) — Irvine, CA - [Program Manager, Talent Programs](https://feeny.ai/job/program-manager-talent-programs-restaurant365-austin-tx-akron-ohio-irvine-x7hfbqfh8147) — Austin Tx/akron Ohio/irvine, CA - [Talent Coordinator](https://feeny.ai/job/talent-coordinator-restaurant365-mexico-city-5jh357fcbznj) — Mexico City, Mexico - [Accounts Receivable & Collections Specialist](https://feeny.ai/job/accounts-receivable-collections-specialist-restaurant365-mexico-city-e237mmvnht6x) — Mexico City, Mexico - [Renewals Specialist](https://feeny.ai/job/renewals-specialist-restaurant365-mexico-city-gy8x1txyp73z) — Mexico City, Mexico