---
title: 'Senior Infrastructure and End User Support Consultant at Myriad360'
canonical: 'https://feeny.ai/job/senior-infrastructure-and-end-user-support-consultant-myriad360-ohio-6dnhm1h99kcs'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Infrastructure and End User Support Consultant at Myriad360

- **Company:** Myriad360
- **Location:** Ohio, United States
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-10
- **Apply:** https://boards.greenhouse.io/myriad360/jobs/8759895002?gh_jid=8759895002

## Job description

## Who You Are

You are a seasoned infrastructure and end-user support professional who combines broad technical expertise with a service-first mindset. You diagnose complex issues quickly, communicate clearly with customers and colleagues, and take ownership through resolution.

## About The Role

As the Senior Infrastructure and End User Support Consultant, you will serve as a senior technical escalation point and technical owner for assigned customer environments. You will support end-user compute and core infrastructure services, guide Level 1 and Level 2 technicians, and contribute to projects, automation, and service improvements across a managed services portfolio.

Other responsibilities include:

- Serve as a senior escalation point for infrastructure and end-user compute issues, providing guidance to Level 1 and Level 2 technicians and ensuring timely resolution of incidents and service requests.
- Act as the technical owner for assigned customer environments, supporting end-user compute, identity, virtualization, and core infrastructure services in alignment with contractual commitments.
- Design, build, deploy, and maintain Windows endpoint images, deployment standards, application packaging, and automated provisioning processes.
- Administer and support Microsoft 365, Active Directory, Azure AD/Entra ID, Exchange Online, Teams, OneDrive, and identity-related technologies.
- Manage endpoint platforms and lifecycle operations including hardware standards, procurement recommendations, imaging, deployment, patching, refresh programs, and asset management.
- Support and troubleshoot virtual desktop infrastructure (VDI), remote access solutions, and modern workplace technologies.
- Assist with administration and troubleshooting of Windows Server, VMware, storage, backup, and related infrastructure platforms impacting customer environments.
- Ensure all incidents, requests, changes, and project work are accurately documented within ServiceNow, including technical findings, root cause analysis, and knowledge transfer details.
- Develop and maintain technical documentation including SOPs, build guides, imaging procedures, architecture diagrams, and customer-specific support runbooks.
- Participate in infrastructure projects including server deployments, migrations, Microsoft 365 initiatives, onboarding activities, and technology refresh efforts.
- Coordinate with vendors, hardware manufacturers, software providers, and third-party partners to resolve complex technical issues.
- Identify recurring issues, recommend service improvements, and drive automation and standardization efforts across customer environments.

Must be based in Ohio, United States. Must have the ability to drive to customer locations in the Cleveland, Ohio area once a week.

Desired skills and experience:

- Bachelor's degree in Information Technology or related field, or equivalent practical experience.
- 6+ years of experience supporting enterprise infrastructure and end-user compute environments.
- Strong hands-on experience with Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, Teams, OneDrive, Intune, Microsoft Endpoint Manager, and identity management.
- Experience building, deploying, and maintaining Windows workstation images, automated deployment solutions, endpoint configuration standards, and software packaging processes.
- Proven ability supporting Windows 10/11, macOS, endpoint security platforms, patch management solutions, and device lifecycle management.
- Experience administering endpoint management platforms such as Intune, Autopilot, SCCM/MECM, Datto RMM, NinjaOne, or similar solutions.
- Strong knowledge of virtualization technologies including VMware vSphere, Horizon, ESXi, and virtual desktop infrastructure (VDI).
- Experience administering Windows Server environments including Active Directory, DNS, DHCP, Group Policy, file services, and certificate services.
- Working knowledge of backup, disaster recovery, storage, and monitoring platforms commonly found in managed services environments.
- Solid understanding of networking fundamentals including TCP/IP, VLANs, VPN connectivity, routing, switching, wireless networking, DNS, DHCP, and firewall troubleshooting.
- Experience supporting infrastructure projects, migrations, customer onboarding activities, and technical implementations.
- Strong documentation skills with the ability to create technical standards, SOPs, knowledge articles, and customer-facing documentation.
- Hands-on experience utilizing ServiceNow or similar ITSM platforms for incident, problem, change, and knowledge management.
- Industry certifications such as Microsoft, VMware, CompTIA, ITIL, or equivalent are preferred.
- Complete ongoing security awareness training and comply with company policies to the requirements section
- Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
- Other duties as assigned

Core Competencies

- Effective communication skills both internally and externally
- Highly organized and detail oriented
- Broad technology background
- Efficiently break down problems and quickly identify the correct course of action
- Passion for learning new technologies
- Flexibility and willingness to do what it takes to get the job done
- Experience working within Service Management toolsets a must
- ITIL knowledge and international experience a plus

A Little About Us

Our mission is to challenge and enable our employees to achieve great things.

We live and breathe our core values:

- We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
- Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
- Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.

Some of Our Benefits

- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $86,000 - $98,000 plus opportunity for bonus/commission . Compensation in other geographies may vary.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

## About Myriad360

## Company Overview
- **One-liner**: Myriad360 is a global systems integrator and consultancy that designs, implements, and manages IT infrastructure solutions specializing in Data Center Modernization, Cloud, Cybersecurity, and Artificial Intelligence.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: New York, New York, United States
- **Founded**: 2003
- **Founders**: Andrew Fisher (Founder & Chief Culture Officer), Jay Miley (President & CEO)

## Core Business
- **Primary Industry**: IT Services and IT Consulting
- **Target Customers**: Enterprise and mid-market clients across healthcare, finance, technology, and other regulated industries (B2B).
- **Mission Statement**: "We are a strategic partner helping our clients navigate an ever-changing digital landscape. With expertise in cloud services, AI solutions, cybersecurity, hardware procurement, and data center modernization, we empower businesses to thrive in today's changing world." [myriad360.com](https://myriad360.com/careers)

## Products & Services
- **Cybersecurity Solutions**: End-to-end security lifecycle services including hardware, software, and managed services to safeguard digital assets and mitigate risks. [myriad360.com](https://myriad360.com/)
- **Cloud Services**: Cutting-edge cloud solutions for performance optimization, scalability, and innovation, including FinOps services for cloud financial management. [myriad360.com](https://myriad360.com/)
- **Artificial Intelligence**: Advanced AI solutions for intelligent automation, enhanced decision-making, and unlocking valuable insights. [myriad360.com](https://myriad360.com/)
- **Modern Data Center & Networking**: Solutions to enhance efficiency, connectivity, and performance in a digital age, including hardware procurement and lifecycle management. [myriad360.com](https://myriad360.com/)
- **IT Solutions-as-a-Service (XaaS)**: Agile, scalable, and cost-effective technology solutions enabling rapid innovation. [myriad360.com](https://myriad360.com/)
- **Implementation & Integration Services**: Seamless IT infrastructure design, implementation, and project management. [myriad360.com](https://myriad360.com/)
- **Global Services & Logistics**: Supply chain procurement, rack-level hardware assembly, device configuration, and global shipping. [myriad360.com](https://myriad360.com/)

## Market Standing
- **Valuation**: Not publicly available (Privately held).
- **Key Metric**: Annual Revenue of **$151.4M** (LinkedIn estimate). [linkedin.com](https://www.linkedin.com/company/myriad360)
- **Notable Investors/Partners**: Holds elite partnerships with major technology vendors including Cisco (Fastest Growing Partner in Northeast), Palo Alto Networks (Platinum Partner), Juniper Networks (Top 5 Partner in North America), Arista (Global Elite Partner), HPE, Fortinet, and Extreme Networks (Black Diamond Partner). [myriad360.com](https://myriad360.com/about)
- **Growth Signals**: 
    - **Headcount Growth**: 238 employees with a **+55.5% year-over-year increase** (+127 people). [linkedin.com](https://www.linkedin.com/company/myriad360)
    - **Revenue**: Estimated at **$151.4M** annually. [linkedin.com](https://www.linkedin.com/company/myriad360)
    - **Acquisition**: Acquired **AdvizeX**, expanding its service capabilities (e.g., ServiceNow). [linkedin.com](https://www.linkedin.com/company/myriad360)
    - **Global Expansion**: Operates in 8 countries including Pakistan, Colombia, Philippines, Mexico, and Kyrgyzstan. [linkedin.com](https://www.linkedin.com/company/myriad360)
    - **Job Posting Surge**: Yearly job posting growth of **+550%** (currently 52 active postings). [linkedin.com](https://www.linkedin.com/company/myriad360)

## Competitive Advantages
- **Vendor-Agnostic Consultative Approach**: Unlike many resellers, Myriad360 takes a vendor-agnostic, consultative approach to solution design, ensuring clients get the best-fit technology rather than a single brand's portfolio. [myriad360.com](https://myriad360.com/careers)
- **Elite Partner Ecosystem**: Holds the highest-tier partnerships (Platinum, Global Elite, Black Diamond) with the world's top infrastructure vendors (Cisco, Palo Alto, Arista, Juniper, HPE), giving them preferential access, pricing, and technical support. [myriad360.com](https://myriad360.com/about)
- **End-to-End Lifecycle Management**: From design and procurement to global logistics, hardware assembly, implementation, and FinOps, they manage the entire IT asset lifecycle, reducing complexity for clients. [myriad360.com](https://myriad360.com/)
- **Rapid Growth & Scale**: With 55%+ headcount growth and a $151M revenue base, the company is scaling aggressively, offering employees exposure to high-growth dynamics and career advancement.

## Strategic Focus
- **AI & Automation**: Deepening capabilities in Artificial Intelligence to drive intelligent automation and data insights for clients. [myriad360.com](https://myriad360.com/)
- **Cloud Financial Management (FinOps)**: Helping clients optimize cloud spend and manage financial operations in multi-cloud environments. [myriad360.com](https://myriad360.com/)
- **Cybersecurity Expansion**: Continuing to build out comprehensive security lifecycle services as threats evolve. [myriad360.com](https://myriad360.com/)
- **Global Delivery**: Leveraging a global logistics and integration center to serve clients worldwide with hardware assembly, configuration, and shipping. [myriad360.com](https://myriad360.com/careers)

## Why Work Here
- **Remote-First Culture**: 80% of roles are remote, offering significant flexibility. [myriad360.com](https://myriad360.com/careers)
- **Strong Benefits Package**: Includes **no-cost medical plans**, unlimited PTO, generous parental leave, wellness programs, and a strong retirement savings plan. [myriad360.com](https://myriad360.com/careers)
- **Professional Development**: Continuous learning and growth opportunities are a stated priority. [myriad360.com](https://myriad360.com/careers)
- **Diversity & Inclusion**: Formal commitment to DEI with a dedicated Chief Culture Officer and stated mission to create an inclusive environment. [myriad360.com](https://myriad360.com/about)
- **High-Growth Environment**: With 55%+ annual headcount growth and a recent acquisition, the company offers rapid career progression and the chance to work on complex, large-scale IT projects.
- **Client-Centric Culture**: The company emphasizes a "client-first" approach, giving employees the autonomy to act as trusted advisors rather than just order-takers. [myriad360.com](https://myriad360.com/about)

## Sources
1. [myriad360.com - Homepage](https://myriad360.com/)
2. [myriad360.com - Careers](https://myriad360.com/careers)
3. [myriad360.com - About](https://myriad360.com/about)
4. [linkedin.com - Myriad360 Company Page](https://www.linkedin.com/company/myriad360)
5. [builtin.com - Myriad360 Profile](https://builtin.com/company/myriad360)

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