---
title: 'Senior Infrastructure and Voice Engineer at New Era Technology'
canonical: 'https://feeny.ai/job/senior-infrastructure-and-voice-engineer-new-era-technology-brisbane-f86v5v3ejzh2'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Infrastructure and Voice Engineer at New Era Technology

- **Company:** New Era Technology
- **Location:** Brisbane, Australia
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/neweratech/jobs/8699796002

## Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

Monday – Friday, full time (38 hours) role with hybrid options available.

The Senior Infrastructure and Voice Engineer is a senior technical specialist responsible for supporting and delivering secure, reliable, and high-performing infrastructure, networking, cloud, and UC/VoIP solutions. Working closely with Service Delivery and Project teams, you will provide technical escalation support, troubleshoot complex issues, and help ensure client environments meet operational standards and SLAs.

This position forms part of our Solutions Team, offering exposure to specialist expertise and strong opportunities for professional growth and development.

Other key responsibilities include but may not be limited to following:

- Provide Level 3 technical support and escalation across infrastructure, networking, cloud, and Unified Communications (UC) environments.
- Troubleshoot and resolve complex issues relating to LAN/WAN networks, servers, storage, Microsoft technologies, and VoIP platforms.
- Design, implement, and support SIP-based telephony, Microsoft Teams Phone, Direct Routing, and other cloud communication solutions.
- Configure, maintain, and optimise network, server, cloud, and telecommunications infrastructure to ensure performance, security, and reliability.
- Collaborate with Service Delivery, Project teams, clients, telecommunications carriers, and vendors to deliver successful technology outcomes.
- Develop high-level and low-level solution designs, technical documentation, and operational procedures.
- Monitor client environments, respond to incidents, and ensure service delivery meets agreed SLAs.
- Provide technical leadership, mentoring, and guidance to junior engineers and support teams.
- Identify opportunities for process improvement, automation, and operational efficiency.
- Participate in project delivery activities and an on-call support roster as required

## Who we are looking for

Successful candidate must possess:

- Proven 5+ years' experience in a Senior Infrastructure and Voice Engineer role, with expertise across infrastructure, cloud, networking, datacentre, carrier, and UC/VoIP technologies.
- Relevant tertiary qualification and/or industry certifications in Fortinet, Cisco, Microsoft (M365, Azure, Teams Voice), VoIP, Unified Communications, or Telecommunications.
- Strong experience supporting enterprise infrastructure, networking, and communications environments, preferably within an MSP, multi-client, datacentre, hosting, or colocation environment.
- Expertise across LAN/WAN, SD-WAN, Wireless, TCP/IP, routing, switching, firewalls, VPNs, VoIP, SIP, RTP, Unified Communications, Microsoft Teams Phone, cloud telephony solutions, and telecommunications carrier services.
- Proven experience designing, implementing, supporting, and troubleshooting complex infrastructure, cloud, network, and voice solutions, including installations, upgrades, migrations, and break-fix support.
- Knowledge of PSTN connectivity, SIP trunking, dial plans, call routing, voice gateways, number porting processes, and carrier networks.
- Hands-on experience with technologies such as Cisco IOS, FortiOS, Microsoft 365, Azure, Windows Server, Linux, Active Directory, VMware, Hyper-V, SAN storage, scripting, databases, backup solutions, web services, remote access technologies, and SSL certificates.
- Strong attention to detail, particularly in documentation, technical accuracy, and service delivery.
- Excellent communication, documentation, stakeholder engagement, and customer service skills, with the ability to build strong working relationships.
- Strong analytical, troubleshooting, and problem-solving capabilities, with effective time management, professionalism, a collaborative team mindset, and a commitment to continuous learning and knowledge sharing.

## What we offer

- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Comprehensive Employer Assistance Program
- Bonuses and incentives for upskilling
- Referral bonus

## #LI-SA2

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

## About New Era Technology

## Company Overview
- **One-liner**: New Era Technology is a global technology solutions provider that delivers cloud, managed, cybersecurity, and collaboration services to securely connect people, places, and information.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: West Chester, Pennsylvania, United States
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: IT Services and IT Consulting, Digital Transformation, Cybersecurity, Data Networking, Smart Buildings/IoT, Unified Communications
- Target customers: B2B, Enterprise, SMB, and Government across industries including Banking & Finance, Healthcare, Education, Retail, and Global Enterprise (20,000+ customers worldwide)
- Mission or purpose statement: “To deliver and support technology solutions that securely connect people, places, and information.”

## Products & Services
- **Cloud Services (CloudBlu)**: Cloud migration, hybrid cloud infrastructure, and managed cloud services – SaaS/Managed Services
- **Managed Services (ITMS & BPO)**: 24/7 monitoring, help desk, and business process outsourcing – Managed Services
- **Professional Services**: Strategy, deployment, training, and ongoing support for technology initiatives – Professional Services
- **SecureBlu Security Services**: Cybersecurity, physical security, access control, surveillance, and threat monitoring – Managed Security Services
- **Data Networking & Infrastructure**: High-performance networking, hybrid cloud infrastructure, and intelligent monitoring – Infrastructure Solutions
- **Modern Workplace & Collaboration**: Unified communication platforms, collaboration tools, and video conferencing – SaaS/Service
- **Digital Transformation**: Agile platforms, process automation, change management, and end-to-end transformation – Consulting & Integration
- **AI Solutions for Business**: AI-powered predictive analytics, automation, and personalized customer engagement – SaaS/Platform
- **Physical Security & Life Safety**: Access control, video surveillance, and integrated safety systems – Hardware/Service
- **Smart Building & IoT**: IoT sensors, building automation, and data-driven facility management – Hardware/Service

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Annual revenue estimated at $727.3 million (per LinkedIn) – note: conflicting reports (careers page states 3,000+ employees, while LinkedIn shows 1,426 employees; revenue figure aligns with LinkedIn’s estimate)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Headcount grew 8.5% year-over year (LinkedIn, +162 people); 24 active job postings (LinkedIn); 84,929 LinkedIn followers (29.2% yearly growth); operates in 28 countries across Americas, EMEA, and APAC

## Competitive Advantages
- **Global footprint**: Offices in the Americas, EMEA, and APAC with ability to serve multinational clients
- **End-to-end capability**: From strategy through deployment, training, and ongoing support – a single partner for complex tech transformations
- **Certified expertise**: Team of highly skilled, industry-certified professionals (engineers, designers, installers, technicians, sales)
- **Diverse industry experience**: Proven solutions for healthcare, finance, government, education, retail, and smart buildings
- **Core values culture**: Community, Integrity, Agility, and Commitment embedded in customer delivery and employee experience

## Strategic Focus
- **AI & Automation**: Building AI-powered platforms for predictive analytics and automation to drive smarter operations
- **Cybersecurity expansion**: Integrated cyber and physical security offerings (SecureBlu) amid rising demand
- **Digital transformation**: Helping enterprises modernize with cloud, agile platforms, and process automation
- **Workplace modernization**: Enabling flexible, hybrid work environments with unified communications and collaboration tools

## Why Work Here
- **Culture**: “Community of like-minded, like-hearted people” with a growth-oriented, high-tech environment that encourages personal and professional development
- **Work models**: Flexible positions with remote, hybrid, and on-premise options; “work/personal life balance” emphasized
- **Benefits**: Competitive benefits, generous PTO, industry training, certifications, and a focus on employee investment
- **Engineering culture**: Teams of highly skilled, certified professionals who are encouraged to drive change and think outside the box
- **DE&I**: Equal opportunity employer; prohibits discrimination and harassment (race, color, religion, age, sex, disability, etc.)
- **Recruitment honesty**: No fees asked; official channels only; privacy contact if suspicious activity

## Sources
1. [neweratech.com](https://www.neweratech.com)
2. [LinkedIn Company Page](https://www.linkedin.com/company/new-era-technology-us)
3. [New Era Technology Careers](https://www.neweratech.com/careers)
4. [Greenhouse Job Board](http://job-boards.greenhouse.io/neweratech)
5. [New Era Technology About](https://www.neweratech.com/about)

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