---
title: 'Senior Infrastructure Service Desk Engineer - MSP at Dijital Team'
canonical: 'https://feeny.ai/job/senior-infrastructure-service-desk-engineer-msp-dijital-team-colombo-ksy6jvbhvw8g'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Infrastructure Service Desk Engineer - MSP at Dijital Team

- **Company:** Dijital Team
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/06715768-6c37-44db-bacd-07bec9b406bc

## Job description

## About the Role

Are you an experienced infrastructure engineer ready to work across stable, enterprise-grade environments while supporting a diverse MSP customer base? As a Senior Infrastructure Service Desk Engineer, you will support and maintain core infrastructure platforms across servers, virtualisation, networking, storage, backup, and hybrid environments. You will play a key role in maintaining secure, resilient customer infrastructure while contributing to service improvement, reliability, and effective incident resolution. The role combines strong foundational infrastructure expertise with exposure to Microsoft 365 and hybrid technologies.

## About the Client

You will be working with a high-performing technology services partner that delivers secure, resilient infrastructure solutions to a diverse managed services customer base across on-premises and hybrid environments. Ideal Profile

## Experience

5+ years of experience in infrastructure engineering or advanced service desk roles, ideally within an MSP environment. Strong hands-on experience supporting on-premises infrastructure. Proven capability across server, networking, and virtualisation technologies. Experience supporting multiple customers and varied infrastructure environments is highly desirable. Technical Capability Windows Server administration, including Active Directory, DNS, DHCP, and Group Policy. VMware and Hyper-V virtualisation. Backup and recovery platforms such as Veeam, Commvault, Cove, or similar. Networking fundamentals including TCP/IP, VPNs, firewalls, switching, and routing. Microsoft 365 administration across Exchange Online, Teams, and SharePoint. Basic Azure exposure, particularly in hybrid environments. PowerShell scripting for administration and automation. Desirable Experience with security tooling, endpoint protection, and vulnerability management. Experience supporting hybrid Microsoft environments. Familiarity with RMM and PSA platforms such as N-central and Autotask. SharePoint administration experience. Hands-on data centre experience, including hardware support, racking/stacking, and physical infrastructure management. Understanding of ITIL processes and service delivery frameworks.

## Qualifications & Certifications

Degree in IT, Computer Science, or equivalent experience. Microsoft or relevant vendor certifications are highly regarded. ITIL Foundation is desirable.

## Responsibilities

Core Infrastructure & Platform Operations Provide advanced support across primarily on-premises and hybrid customer infrastructure environments. Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, IIS, and file/print services. Support on-premises and hybrid Microsoft Exchange environments. Provision, administer, monitor, and troubleshoot virtual servers across VMware, Hyper-V, and other applicable hypervisors. Perform OS administration, including patching, performance tuning, and capacity management. Support Linux servers across mixed environments where required. Networking & Infrastructure Services Support switching, routing, firewalls, and VPN connectivity. Troubleshoot LAN/WAN connectivity issues. Maintain the availability and performance of core infrastructure services. Storage, Backup & Disaster Recovery Administer and maintain backup platforms such as Veeam, Rubrik, Cove, and Commvault. Monitor backup jobs, investigate failures, and maintain recovery capability. Support disaster recovery planning and testing. Maintain applicable SAN/NAS storage platforms. MSA-Aligned Services & Platforms Support managed services technologies including RMM, PSA, backup, recovery, security, and Microsoft 365 platforms. Administer and support SharePoint, including permissions, access, and document management structures. Ensure service delivery aligns with customer MSAs, SLAs, and operational standards. Incident, Problem & Change Management Troubleshoot complex infrastructure issues across servers, networking, storage, and virtualisation. Participate in major incident response and resolution. Conduct root cause analysis and implement preventative measures. Operate within ITIL-aligned incident, request, and change management processes. Security & Systems Reliability Apply system hardening, patching, and infrastructure security best practices. Support vulnerability remediation and security improvement initiatives. Maintain least-privilege access across infrastructure systems. Assist with compliance against internal and customer security standards. Hybrid & Cloud Support Microsoft 365 and Azure environments where they integrate with core infrastructure. Assist with migrations and hybrid configurations. Support identity integration between on-premises Active Directory and cloud services.

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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