---
title: 'Senior IT Administrator at Hover'
canonical: 'https://feeny.ai/job/senior-it-administrator-hover-new-york-3mxtwxysadcj'
type: 'job'
last_seen: '2026-09-04'
---

# Senior IT Administrator at Hover

- **Company:** Hover
- **Location:** New York, NY
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-04
- **Apply:** https://hover.to/job-posts/8162471/?gh_jid=8162471

## Job description

Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.

At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.

Why Hover wants you:

Hover is looking for a service-minded IT Administrator for our New York, NY office who takes pride in helping people do their best work. In this role, you’ll be the first point of contact for IT support for our 300+ employees across the U.S., primarily supporting macOS and modern cloud-based tools in a fast-growing environment. You’ll own issues end-to-end, digging into root causes, solving problems thoughtfully, and delivering a great experience for every internal customer you support.

You won’t just keep the lights on. Alongside a small, highly collaborative IT team, you’ll help continuously improve how we deliver IT services, contributing ideas and initiatives that make our systems more reliable, scalable, and user-friendly over time. At Hover, IT is a true business partner. We work closely with teams across the company—from People Ops and Workplace to Engineering, Sales, and Recruiting—to build and automate systems that expand what those teams can do. We also partner with Security to protect accounts, devices, and data, supporting company-wide security practices and ongoing SOC 2 compliance.

You will contribute by:

In this role, you’ll serve as the first point of contact for IT support at Hover, working directly with employees through Jira, Slack, and in-person interactions to resolve issues quickly and thoughtfully. You’ll take ownership of problems from start to finish, digging into root causes and delivering reliable solutions that help teammates stay productive. You’ll also play a key role in the hire-to-retire experience, ensuring new employees have a great first day through system setup, hardware provisioning, and live onboarding support. You’ll manage our SSO authentication environment in Okta for internal user access, maintaining security groups, building out SAML integrations, and evolving the system as appropriate as user identity innovations occur. In partnership with our Workplace teams in San Francisco and New York, you’ll help keep office networks, conferencing systems, and AV technology running smoothly, while continuously improving how IT services are delivered as Hover grows.

Your background includes:

- 2-4 years of experience providing end-to-end IT support in a fast-growing start-up environment, predominantly in macOS with some Windows
- Cloud-first thinking with hands-on experience working with the latest SaaS IT systems, including Jamf, Google Workspace, Okta, Intune, etc.
- A demonstrated track record of managing SAML IDP environments, specifically in Okta. You have advanced experience implementing Zero Trust, Device Trust, and certificate-based identity management.
- Use of one or more common IT helpdesk systems to manage requests (Jira Service Management preferred), with experience improving usability and automation in that platform
- Experience creating a productive office environment by deploying and maintaining simple and reliable conference room systems, networking, and desk technologies
- Proven analytical and creative problem-solving abilities, with the ability to dig into root causes and core issues behind sometimes ambiguous customer requests
- Ability to juggle multiple–often competing–priorities and triage issues by severity and urgency
- A solid understanding of the risks and opportunities of AI in today’s workplace, both for IT use and the company as a whole
- Previous experience working towards individual and team service level agreements for customer satisfaction, ticket response rates, and ticket closure rates

Nice to have:

- Apple Certified Support Professional certification or equivalent
- Okta Certified Professional
- Endpoint vulnerability detection and remediation experience: EDR, CrowdStrike Falcon, etc.
- Experience responding to evidence collection requests for SOC 2 Type II or similar security compliance frameworks

Benefits:

- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $114,000-$141,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

## About Hover

## Company Overview
- **One-liner**: Hover provides an all-in-one software platform that turns smartphone photos of any property into accurate, interactive 3D models, enabling homeowners, contractors, and insurance professionals to design, measure, and renovate with ease.
- **Entity Type**: Private (over $127M in total funding across 6 rounds)
- **Headquarters**: San Francisco, United States
- **Founded**: 2011
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: Software Development – Property Technology (PropTech), focusing on construction, home improvement, and insurance claims.
- **Target customers**: B2B (contractors, insurance carriers, adjusting firms, inspection firms) and B2C (homeowners).
- **Mission or purpose statement**: “To make the homeowner journey easy, transparent, and fun.” (from careers page)

## Products & Services
- **Hover App (SaaS)**: A mobile and web platform that creates detailed 3D models from smartphone photos. Provides accurate measurements, material lists, design visualization, and estimation for home improvement projects. Also includes Generative AI design tools.
- **Hover for Insurance (SaaS/API)**: An integrated claims automation system that reduces costs, decreases cycle times, and streamlines the inspection-to-claims workflow for insurance carriers, adjusters, and inspection firms.

## Market Standing
- **Valuation**: Not disclosed.
- **Key Metric**: Annual revenue of approximately $60.0M (LinkedIn estimate); Total funding of $127.3M raised over 6 rounds.
- **Notable Investors/Partners**: Not specified in available sources.
- **Growth Signals**: 
  - ~303 employees (+5.9% YoY); average employee tenure 2.8+ years.
  - Over 300,000 contractors and 500,000 homeowners use the platform.
  - Every three seconds a property is captured; billions of square feet modeled.
  - Expanding across markets, products, and teams; hiring for roles in engineering, product, customer success, and business operations.

## Competitive Advantages
- **End-to-end solution**: Only platform that works with both professionals and homeowners throughout the entire renovation process (design, measure, estimate).
- **Patented technology**: Multiple patents covering 3D modeling from smartphone photos.
- **Data moat**: Generates proprietary property data at scale (billions of square feet, millions of properties).
- **Insurance integration**: Deep workflow automation for claims reduces cycle times and costs, creating stickiness with enterprise carriers.

## Strategic Focus
- Scaling the platform for homeowners and professionals while deepening insurance partnerships.
- Investing in Generative AI to streamline design and estimation.
- Building out engineering and product teams to support growth in existing markets (US) and new geographies.
- Cultivating a high-performance, values-driven culture (“Think. Do. Serve.”) while expanding hybrid/remote capabilities.

## Why Work Here
- **Culture**: Emphasis on curiosity, ownership, impact, and collaboration. Values “Think. Do. Serve.” drive decision-making and innovation.
- **Work model**: Hybrid – employees within 50 miles of San Francisco (HQ) or New York City (Hub) are expected in-office at least 3 days/week. Remote employees receive co-working budgets and regular meetups.
- **Benefits & perks**:
  - Unlimited PTO and monthly self-care days.
  - $1,000 annual learning stipend; mentorship program.
  - Comprehensive healthcare (fully covered options), mental health support, and generous parental leave.
  - Twice-annual merit cycles for non-quota roles (performance reviews).
  - Employee Resource Groups (ERGs) and DEIB initiatives.
  - Annual company-wide Hack-a-thon where winning projects often become product features.
- **Engineering culture**: Focus on innovation, design-first user experience, and a supportive environment for growth.

## Sources
1. [hover.to/careers/](http://hover.to/careers/)
2. [join.hover.to/people](https://join.hover.to/people)
3. [join.hover.to/product](https://join.hover.to/product)
4. [join.hover.to/compensation](https://join.hover.to/compensation)
5. [linkedin.com/company/hover-inc-](https://www.linkedin.com/company/hover-inc-)

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