---
title: 'Senior IT Help Desk Technician at Astro Mechanica'
canonical: 'https://feeny.ai/job/senior-it-help-desk-technician-astro-mechanica-san-francisco-kdjwzde03z93'
type: 'job'
last_seen: '2026-11-07'
---

# Senior IT Help Desk Technician at Astro Mechanica

- **Company:** Astro Mechanica
- **Location:** San Francisco, CA
- **Compensation:** $100k–$140k
- **Employment:** full-time
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/Astro-Mechanica/a5825dfa-03a4-479e-aa22-19099c1ffe63

## Job description

## ABOUT US:

Astro Mechanica is a vertically integrated aerospace company developing a scalable technology platform to power critical infrastructure, mission operations, and the future of flight. We apply aerospace engineering and quality standards across our products, delivering high performance, reliability, and efficiency for the most demanding operating environments. Astro Mechanica is backed by leading venture and strategic investors, including Andreessen Horowitz (a16z), Giant Step Capital, United Airlines Ventures, and Voyager Ventures.

## WHO WE ARE:

We’re a team of passionate engineers dedicated to advancing aerospace. We’re generalists with specialist depth, united by a flat structure and a shared obsession with building things that work well. We move fast, stay pragmatic, and let engineering excellence speak louder than hierarchy.

## WHO YOU ARE:

You’re the face of our IT department. When someone has a problem, you’re usually the first person they talk to, and you leave them feeling heard, helped and a little more confident with their tools. You enjoy people as much as technology: you’re patient, approachable and good at explaining technical things in plain language to engineers, executives and new hires. You’re the kind of person who walks over to someone’s desk instead of just closing a ticket, and who notices when a team is struggling before they ask. You also have solid technical depth across Windows, macOS and Microsoft 365. You know that in a regulated environment, good service and good security go together.

## WHAT YOU’LL DO:

- Be the friendly, go-to point of contact for IT support across the company, in person, on chat and through tickets
- Build strong relationships with teams across engineering, operations and leadership so IT is seen as a partner, not a roadblock
- Resolve escalated hardware, software, account and network issues for Windows, macOS and Linux users
- Lead new hire onboarding: set up laptops and accounts, and walk people through our tools and security practices on their first day
- Support Microsoft 365 GCC High, including user accounts, email, SharePoint, OneDrive and Teams
- Manage devices through Microsoft Intune and Jamf: enrollment, apps, updates and compliance
- Help users with Okta sign-in and MFA, and explain new security controls in a way people understand and accept
- Troubleshoot Ubiquiti and Cisco network issues at the desk and in the office
- Mentor junior technicians, and share what you learn through clear documentation and how-to guides
- Gather feedback from users and suggest improvements to our tools, processes and support experience
- Follow CMMC 2.0 and ITAR/EAR requirements in day-to-day support, and help keep our environment compliant

## WHAT WE’RE LOOKING FOR:

- 3+ years of experience in an IT help desk or desktop support role
- Excellent communication and people skills, with a genuine enjoyment of working with others
- A patient, positive, customer-first attitude, even when things are busy
- Experience supporting both Windows and macOS users; Linux experience is a plus
- Hands-on experience with Microsoft Intune and Jamf
- Experience supporting Microsoft 365; GCC or GCC High experience is a strong plus
- Familiarity with Ubiquiti and Cisco networking
- Familiarity with CMMC 2.0 and ITAR/EAR requirements, or a willingness to learn quickly
- 2+ years of experience working in a startup environment
- Ability to work full-time in office, Monday through Friday
- Must be a U.S. citizen

## PERKS & BENEFITS:

- Comprehensive medical, dental, and vision insurance, including Flexible Spending Accounts (FSA)
- 401(k) program and transparent stock option plan
- Self-managed and flexible time-off policy, including PTO, paid holidays, and sick time

## ADDITIONAL INFORMATION:

At Astro Mechanica, we highly value in-office work to foster collaboration and strengthen our company culture. We consider working in the office five days a week an essential part of the employee's role. Astro Mechanica is an equal opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

## About Astro Mechanica

## Company Overview
- **One-liner**: Astro Mechanica is building the world’s first turboelectric adaptive jet engine (Duality) that achieves high efficiency across both subsonic and supersonic speeds, aiming to democratize high-speed flight.
- **Entity Type**: Private (Venture-backed; latest round: Series A-II / Venture Round in September 2025)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Ian Brooke (CEO & Founder)

## Core Business
- **Primary industries**: Aerospace, aviation propulsion, defense systems
- **Target customers**: US government (military and defense applications), commercial aviation (long-term), cargo/logistics
- **Mission/purpose**: “Democratize high-speed flight by making supersonic travel flexible, accessible, and sustainable” – developing rapid, on-demand, point-to-point global mobility.

## Products & Services
- **Duality™ Propulsion System**: A proprietary dual-use turboelectric adaptive jet engine designed to be efficient at all speeds from subsonic to supersonic. Currently in development and expected to begin altitude testing in 2027 on a dedicated testbed aircraft.
- **Airframe & Flight Systems**: Vertically integrated design of airframes and flight control systems optimized for the Duality engine, with near-term focus on government contracts.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – **$54.7 million** as of the latest venture round in September 2025 (LinkedIn data; earlier reports by CBInsights indicated $27.6 million, likely reflecting a prior round)
- **Notable Investors/Partners**: United Airlines Ventures (lead investor in latest round), Andreessen Horowitz, Giant Step Capital, Y Combinator (seed)
- **Growth Signals**: Headcount grew **228.6% year-over-year** to ~35 employees; **36 active job postings** as of mid-2025; rapid hiring across engineering, manufacturing, and leadership roles; moving toward engine flight test in 2027.

## Competitive Advantages
- **Unique engine architecture**: The turboelectric adaptive design allows a single engine to operate efficiently from subsonic to supersonic regimes, removing the need for afterburners or separate engines.
- **Vertical integration**: In-house engine, airframe, and flight systems development enables tight optimization and rapid iteration.
- **Flat engineering culture**: Described as “generalists with specialist depth” and a flat structure that accelerates decision-making and innovation.

## Strategic Focus
- **Near-term**: Engine altitude testing (scheduled for 2027) and securing US government contracts for high-speed systems.
- **Long-term**: Develop a full aircraft platform and operational model for economically viable supersonic commercial travel.

## Why Work Here
- **Culture**: Emphasis on engineering excellence, pragmatism, and moving fast. Flat hierarchy where “engineering speaks louder than hierarchy.”
- **Work policy**: Hybrid environment – most roles are based in San Francisco with a mix of in-office and remote collaboration. The majority of job listings specify “In-Office” at the HQ.
- **Notable perks**: Not explicitly listed, but the company offers equity (typical for startups) and the opportunity to work on groundbreaking aerospace technology from concept to flight.
- **Engineering focus**: Strong technical team with talent from SpaceX, Relativity Space, Boom Supersonic, Lockheed Martin, and Astra. Active hiring in propulsion, flight software, GNC, test engineering, and manufacturing.

## Sources
1. [astromecha.co](https://www.astromecha.co/)
2. [astromecha.co/careers](https://jobs.ashbyhq.com/astro-mechanica)
3. [linkedin.com/company/astro-mechanica](https://www.linkedin.com/company/astro-mechanica)
4. [cbinsights.com/company/astro-mechanica](https://www.cbinsights.com/company/astro-mechanica)
5. [builtin.com/company/astro-mechanica](https://builtin.com/company/astro-mechanica)

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