--- title: 'Senior IT Manager at Convoso' canonical: 'https://feeny.ai/job/senior-it-manager-convoso-woodland-hills-gv8tbc3mh8d4' type: 'job' last_seen: '2026-09-11' --- # Senior IT Manager at Convoso - **Company:** Convoso - **Location:** Woodland Hills, CA - **Work type:** hybrid - **Posted:** 2025-12-09 - **Last confirmed live:** 2026-09-11 - **Apply:** https://www.convoso.com/careers/?gh_jid=8330293002#job-listings ## Job description Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. The Job: The primary role of the Senior IT Manager is to oversee and maintain all aspects of Convoso’s computer infrastructure. This includes implementing and maintaining a secure, reliable IT infrastructure and ensuring high-performance, efficient operations. The IT Manager will be responsible for upgrading and installing new hardware and software solutions, troubleshooting to address any problems with computer systems, and maintaining and securing company IT infrastructure. Overseeing project management and providing technical expertise to support business needs, compliance, and data protection. What You'll Be Doing: - Implement and administer IT policy and procedure-related network hardware and software acquisition, use, support, security, and backup, including business continuity and disaster recovery procedures. - Manage hardware and software deployment for new hire onboarding and off-boarding process. - On-premise/remote troubleshooting of company hardware (laptops/printers/tablets/cellphones) and employee home network/connectivity issues. - Administration of Google Workspace and other SaaS tools as necessary (Confluence, Jira, Salesforce, LastPass, etc). - Manage VPN Access. - Process Improvement, documenting, refining, and optimizing IT processes, including incident management, escalation protocols, service-level agreements and all third-party software, and IT best practices. - Researches and evaluates new technologies and assists with negotiating contracts with various vendors. - Conduct project management for various IT projects as needed. - Manage third-party partners and vendors. - Track and confirm vendor billing for IT spending (licensing, physical inventory, etc.) - Perform asset management (hardware and software). - Monitor and audit IT Infrastructure system performance and troubleshoot issues to ensure uninterrupted business operations. - Performs other related duties as assigned by management. Who You Are: - Extensive hands-on experience (3+ years) with administration and configuration of MDM/EDM tools, such as JAMF, Intune, etc. - 3+ years of experience with Google Workspace, Atlassian (Confluence, Jira), LastPass Enterprise, Jamf - 6+ years experience troubleshooting MacOS, Windows, iOS, and Android devices - Extensive and demonstrable knowledge of IT Security principles, procedures, and best practices - Excellent planning, organizing, and project management skills - Strong organizational, problem-solving, and analytical skills. - Excellent technical troubleshooting skills; troubleshooting enterprise wireless networks and RF interference diagnosing; LAN support; hardware/software. - Ability to work within a set budget and find cost-effective solutions to complex problems Work Perks Worth The Hype: - Competitive compensation package - Stock options - 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability - Affordable Vision plan and optional FSA - PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave - Your birthday off - 401k program with generous company match - No cost Employee Assistance Program and Travel Assistance - Monthly Gym membership reimbursement - Monthly credits toward food & beverage - Company Outings - On and offsite team building events - Paid training for departments - Apple laptop (most roles) - And a team of highly experienced and kind colleagues! HQ Office: - Casual office environment & dress - Daily catered lunches - Fully stocked kitchen (Dietary restriction-friendly) - Happy Hours - On-site Car Wash - Free Parking Compensation: The base salary range is: $130,000 - $160,000. The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match. Your California Privacy Rights: As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/. ## About Convoso ## Company Overview - **One-liner**: Convoso provides an AI-powered contact center platform for revenue teams, offering outbound and inbound sales tools, dialer automation, and omnichannel engagement to drive conversions and compliance. - **Entity Type**: Private (bootstrapped; no disclosed funding, 19+ years of profitable growth) - **Headquarters**: Los Angeles, California, United States - **Founded**: 2006 - **Founders**: Nima Hakimi (CEO & Co-Founder), Bobby Hakimi (CPO & Co-Founder) ## Core Business - **Primary industries**: Contact Center as a Service (CCaaS), Sales & Lead Generation, Customer Engagement, AI-powered Communications - **Target customers**: B2B – enterprise and mid-market revenue teams in insurance, financial services, home services, legal, and outsourced contact centers - **Mission**: To deliver more conversations, more conversions, and more revenue for success-driven companies through continuous innovation in AI and automation. ## Products & Services - **Voso.ai**: Conversational AI solution that scales sales and revenue by handling live call handling, lead qualification, and appointment setting. - **Power Dialer & Predictive Dialer**: Outbound dialing tools with advanced voicemail detection, caller ID reputation management, and speed-to-lead optimization. - **Omnichannel Platform**: Inbound + outbound voice, SMS, email, and other channels unified in a single interface. - **Compliance Suite**: Robocall mitigation, TCPA/DNC compliance tools, and real-time regulatory monitoring. - **Integration & API**: Open API and pre-built connectors for CRM, call center, and other third-party applications. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Annual revenue estimated between $25M and $50M (LinkedIn data) - **Notable Investors/Partners**: No external investors disclosed; operates independently. Partners include CRM and telephony platforms via integrations. - **Growth Signals**: 19 years of profitable growth (self-reported); expanding into new growth markets and developing AI products (Voso.ai); employees in 6 countries; 14,300+ LinkedIn followers (+18.8% yearly). ## Competitive Advantages - **AI-first focus**: Voso.ai provides a dedicated conversational AI layer built for sales contact centers, differentiating from generic CCaaS solutions. - **Compliance expertise**: Proactive regulatory tools and expert advisory (e.g., Head of Compliance Paul St. Clair, former FCC and Microsoft) help customers adhere to TCPA, DNC, and robocall rules. - **Proven ROI**: Customer-reported metrics include 75% increase in conversions, 400% boost to contact rates, and 4x improved transfer rates. - **Bootstrapped stability**: Independent, debt-free growth model that prioritizes product and customer success over investor pressure. ## Strategic Focus - **AI expansion**: Continuing to enhance Voso.ai and integrate generative AI features for sales automation and lead qualification. - **New market penetration**: Targeting verticals like insurance, legal, and home services with tailored compliance and workflow solutions. - **Platform scalability**: Maintaining high-speed dialer performance and configurable automation for large-scale outbound operations. ## Why Work Here - **Culture**: Recognized as a Great Place to Work (66% of employees affirm it, vs. 57% US average). Core values: continuous growth, customer-first, teamwork, positivity, persistence. - **Remote/hybrid**: Multiple roles listed as remote (e.g., SRE, Principal Software Engineer - AI, Product Marketing, etc.). Onsite roles available at LA HQ with meal stipends and company lunches. - **Benefits**: Medical, dental, vision insurance; 401(k) with matching; wellness reimbursement; generous PTO (including birthday off and floating holiday); employee resource groups and assistance program. - **Engineering culture**: Strong technical team (55 employees in technical roles, including Director of SRE, Director of Engineering). Emphasis on high-scale, real-time systems and automation. ## Sources 1. [Convoso Company Page](https://www.convoso.com/company/) 2. [Convoso Careers Page](https://www.convoso.com/careers/) 3. [Convoso Homepage](https://www.convoso.com/) 4. [Convoso LinkedIn](https://www.linkedin.com/company/convoso) 5. [Convoso Great Place to Work Profile](https://www.greatplacetowork.com/certified-company/7082754) ## Other roles at Convoso - [Senior Director of Platform Adoption](https://feeny.ai/job/senior-director-of-platform-adoption-convoso-woodland-hills-99j2kzpw89pe) — Woodland Hills, CA - [Senior IT Manager](https://feeny.ai/job/senior-it-manager-antora-energy-san-jose-n9ckgqxfyv7j) — San Jose, CA - [Senior IT Manager](https://feeny.ai/job/senior-it-manager-pomelo-care-united-states-101777rgjam1) — United States - [Senior IT Manager](https://feeny.ai/job/senior-it-manager-inbeat-agency-romania-vn4xtnvfkts1) — Romania