---
title: 'Senior IT Manager at OLIVER Agency - APAC'
canonical: 'https://feeny.ai/job/senior-it-manager-oliver-agency-apac-mumbai-0vby6n4netqt'
type: 'job'
last_seen: '2026-10-19'
---

# Senior IT Manager at OLIVER Agency - APAC

- **Company:** OLIVER Agency - APAC
- **Location:** Mumbai, India
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/oliverseapac/jobs/8288898

## Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Job Title: Senior IT Manager

Role: Freelancer

Duration: 3 months

Location: Mumbai, India

About the role:

We are seeking a proactive Senior IT Manager (APAC) to own Google Workspace and Ustudio operations alongside regional IT, technical support and procurement. You will ensure SLA-driven support, high customer satisfaction and continuous service improvement while working closely with the Regional IT Lead to align the region with global best practices. If you’re hands-on with Google admin, experienced in procurement and thrive in a fast-paced regional role, we want to hear from you

What you will be doing:

- Own regional IT service delivery for Google Workspace, Ustudio and core IT services.
- Administer and secure Google Workspace (users, groups, policies, Drive/Docs, Admin Console) and be primary owner for Ustudio operations/configuration, availability and user support
- Ensure support requests are triaged and resolved within SLA targets; manage escalations and major incidents.
- Maintain and improve service desk processes, including ticket lifecycle, prioritization and knowledge base.
- Proactively identify recurring issues and lead permanent remediation.
- Manage regional IT procurement (hardware, software, subscriptions and services) and asset lifecycle.
- Ensure the smooth running of all IT procurement in the region – kits are dispatched and collected on time.
- Ensure change control, testing and documented deployments to avoid service disruption.
- Scope and deliver regional IT projects and platform rollouts (cloud & collaboration tools) working with the Regional IT.
- Manage third-party service providers for support and platform services (SLAs,contract renewals).
- Understand and administer Active Directory.
- Where needed, provide server & NAS support.
- Oversee the following tasks performed by the team on a day-to-day basis:
- Managing Office 365, Google Workspace Admin and other cloud based systems
- Setting up and configuring new laptops and desktops.
- Installing authorised software to laptops and desktops.
- Strong knowledge and experience with VPN (Cisco Meraki) technologies.
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
- Fault finding for laptops and desktops when required.
- Reporting faults and maintaining logs on servers, desktops and laptops.
- Ensuring all logs for equipment and users are maintained.
- Creating purchase requisitions for IT hardware / software.
- Ensuring licensing for all software purchased is recorded and maintained.

What you need to be great in this role:

- 6-10+ years IT experience with at least 3 years in technical support/operations (adjustable by organization).
- 5 to 8 years of relevant experience in IT Systems Administration in mid-to-large enterprises (hardware, software and maintenance).
- Work onsite role 5 days a week.
- Google Workspace administration experience.
- Strong experience with a MacOS environment.
- Meraki Firewall and Switch experience is needed.
- Certification in Cloud Computing Technologies and other Microsoft Certifications preferred.
- Experience in troubleshooting Mac & PC systems.
- Preference for candidates with experience in working with different countries in a region.
- Excellent communicator; able to translate technical issues to non-technical user.
- Must be organized with excellent co-ordination skills.
- Must be proficient in English – both speaking and writing.
- Passion for and inquisitive about AI and new technologies.
- Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.

Personal attributes:

- Self-motivated, working with little supervision.
- Proven ability to communicate and liaise with junior - mid levels in the business.
- Discrete about all confidential and personal information.
- Driven, proactive, helpful, and enthusiastic team player.

Req ID: 18989

#LI-D1 #LI-Onsite Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused  to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

## About OLIVER Agency - APAC

## Company Overview
- **One-liner**: OLIVER Agency designs, builds, and runs bespoke in-house agencies and marketing ecosystems for brands, operating as part of The Brandtech Group.
- **Entity Type**: Private (Subsidiary of The Brandtech Group)
- **Headquarters**: Singapore (46 Kim Yam Road, The Herencia, #03-19, Singapore 23935) [sg.oliver.agency](https://sg.oliver.agency/)
- **Founded**: 2004
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Marketing services / In-house agency management
- **Target customers**: B2B – large brands and enterprises across sectors
- **Mission/purpose**: To drive marketing change from the inside out by embedding dedicated teams within client organisations, delivering more efficient and effective creative work.

## Products & Services
- **In-House Agency Design & Management**: A fully embedded team that operates as the client’s own marketing department, covering strategy, creative, content, data, and production. [oliver.agency](https://www.oliver.agency/)
- **Oliver Marketing Gateway**: A proprietary technology platform that accelerates marketing change and provides workflow, analytics, and AI capabilities.
- **GenAI Integration**: Leveraging artificial intelligence (including large language models) to enhance efficiency and creativity in content creation and campaign execution. [LinkedIn](https://uk.linkedin.com/company/oliver-agency)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company under The Brandtech Group)
- **Key Metric**: 5,000+ people globally; serves 300+ clients across 40+ countries. [oliver.agency/opportunities](https://www.oliver.agency/opportunities/)
- **Notable Investors/Partners**: Parent company The Brandtech Group is a major investor; no standalone funding rounds disclosed for OLIVER.
- **Growth Signals**: Named *Campaign’s Digital Innovation Network of the Year*; expanding GenAI capabilities; active hiring in APAC across Account, Creative, Content, and Social roles. [oliver.agency](https://www.oliver.agency/)

## Competitive Advantages
- **Unique model**: Exclusive focus on building in-house agencies for brands, not standalone client campaigns.
- **Cost efficiency**: Average 30% savings on marketing spend for clients through streamlined operations and embedded teams. [oliver.agency](https://www.oliver.agency/)
- **Scale & network**: Access to a global talent pool of 5,000+ and The Brandtech Group’s AI and technology resources.

## Strategic Focus
- Scaling the in-house agency model across new markets (APAC remains a key growth region).
- Deepening GenAI capabilities to automate and enhance marketing production, with roles like “GenAI Producer” appearing in APAC postings. [job-boards.greenhouse.io/oliverseapac](http://job-boards.greenhouse.io/oliverseapac)
- Expanding service lines (analytics, social media, content) within existing client ecosystems.

## Why Work Here
- **Work environment**: Teams are embedded inside major global brands, offering direct exposure to client strategy and decision-making.
- **Culture**: Described as collaborative, innovative, and focused on continuous learning. Benefits vary by location but typically include healthcare, retirement plans, paid leave, and flexibility. [oliver.agency/opportunities](https://www.oliver.agency/opportunities/)
- **Remote/Hybrid**: Mix of on-site, hybrid, and fully remote roles depending on location (e.g., India has remote positions).
- **Training & growth**: Continuous training on the latest tools, platforms, and LLMs; opportunity to work across 1,500+ brands and 50+ markets. [oliver.agency/opportunities](https://www.oliver.agency/opportunities/)
- **Perks**: Enhanced family support, wellness benefits, and tailored local benefits.

## Sources
1. [job-boards.greenhouse.io/oliverseapac](http://job-boards.greenhouse.io/oliverseapac)
2. [oliver.agency](https://www.oliver.agency/)
3. [oliver.agency/opportunities](https://www.oliver.agency/opportunities/)
4. [sg.oliver.agency](https://sg.oliver.agency/)
5. [uk.linkedin.com/company/oliver-agency](https://uk.linkedin.com/company/oliver-agency)

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